Working in Teams

Henry Ford once said:

Coming together is a beginning.
Keeping together is progress.
Working together is success.

From quot;Iquot; to quot;Wequot; - Building effective Teams

From “I” TO “WE”

Bringing the feeling of
“Team” to everyday

Objectives
 Identify characteristics of effective
teams
 Describe the functions within a team
 Outline the principles of effective
teams
 Identify where to look if a team is
having difficulties


Exercise
In your work group, create a list of the characteristics that
help to make a team work

You have 10 minutes to complete this

Be prepared to share your answers with the group


Characteristics of Teams
 Leadership  Targets/Goals
 Direction  Motivation
 Standards  Health
 Training  Adaptable
 Communication  Facilities
 Specialists  Enthusiasm
 Willing To Learn  Recognition


Leadership
 The Needs of the
Task
 The Needs of the
Group
 The needs of the
Individual


Direction
 “If you don’t know
where your
going, you don’t
know when you get
there”
 Objectives / Goals


Standards
 Recognising
current standards
 Reviewing and
Assessing
 Communicating to
others


Training
 Adopt a policy of
providing
consistent Training Plan Prepare

 Organise regular
Department
Training Sessions
 Deliver Training
Review Implement
 Record and Review


Communication
 Two Way
 Clear
 Honest and
Truthful


Specialist
 Skilled in a
particular area
 Bring Expertise to
the Group
 Committed to
using skills to bring
maximum benefit
to the Team


Willing to Learn
 Open to new ideas
 Looking to advance
personally
 Eager to gain new
Skills/Knowledge


Targets and Goals
 Specific
 Measurable
 Agreed
 Realistic
 Timed


Motivation
 Abraham Maslow argues that lower needs must be
satisfied before you become aware of higher needs
Self Accomplishment, development
actualisation
and personal growth

Status and
esteem
Recognition, status and self respect

Social – the need to
belong
Love, friendship and belonging

Protection from danger and assurance
Safety and Security
that they can meet physiological needs

Physiological and survival needs
Physiological needs for food, drink,
sleep, warmth


Health
 Regular exercise
 Diet
 Regular sleep
 Stress
Management


Adaptable
 Multi-skilled
 Prepared to assist
others
 Comfortable in all
work areas


Facilities
 Having the “tools”
within your own
area
 Maintaining
facilities to provide
service


Enthusiasm
 Demonstrate
 Be Positive
 Lead by example


Recognition
 Not just financial
reward
 Letting others
know that you
appreciate their
good work
 Saying “Thank
you”


Activity = Who owns the Zebra?

There are five houses, each of a different colour and
inhabited by people of different Nationalities with different
pets, who drink different drinks and smoke different
cigarettes.

Your team has to find out:
1. Who drinks water
2. Who owns the Zebra

You must demonstrate Teamwork, Listening and
communication, sharing ideas and knowledge, Assigning
task


FUNCTIONS WITHIN A TEAM


Functions within a Team
 Sponsor – Sets up the team. Not a Member.
Provides Resources. Removes
Barriers, Monitors Performance
 Facilitator - Helps set up the Team. Ensures
structures so everyone can contribute
 Team Leader – Liaises with other teams and
with management. As the team matures takes
responsibility for development and facilitation
 Team Members – Bring complimentary
skills, knowledge and experience. Should be
open and honest with other members


Principles of Effective Teams
 Understand Goals and how each role
supports their delivery
 Team Members must have trust in each
other
 Leadership is effective and involves team
members
 The team has the required skills
 Members believe their contribution is
recognised
 Communication is good and Conflict dealt
with


When the Team has Difficulties
 When trying to understand why a
team encounters difficulties we often
focus on the symptoms and not the
root causes


Where to look if a Team
is having Difficulties
 Goals – Goal Clarity, Role Clarity
 Relationships –
Commitment, Communication
 Climate – Recognition, Conflict
 Leadership – Behaviour, Participation
 Process – Planning, Evaluation
 Structure – Composition, Organisation


Team Exercise
 In your group, decide on a Team name.
 Discuss the Menu selection for the day you have been given. Decide on
what dishes have been selected, the cooking methods used and the
items that are required for preparing, cooking and serving the different
courses. Collect all the equipment that you feel you need to have and
set it out in the area of the Kitchen you have been allocated.
 When you have everything prepared, organise a short (5 to 10
minutes) presentation to the other groups, explaining what you have
done and why you made the decisions you have. Be prepared to
describe how you worked as a Team, cooking methods, items of
equipment, time scales involved. Every member of the team must
participate in the presentation.
 To assist you, you are allowed to appoint 1 member of the Group to
ask 3 Questions of either Mike or one of the other instructors if they
are available.


Summary
 Teams are effective through demonstration
of a number of characteristics
 There are four main functions within a
Team - Sponsor, Facilitator, Team Leader
and Team Member
 Principles of Effective Teams include -
Having Goals, Trust, Leadership
Communication and Conflict Resolution
 Where a Team develops difficulties review
the Root Causes not the Symptoms


A closing Thought
The objective of all dedicated team members should be to
analyse thoroughly all situations, anticipate all problems
prior to their occurrence, have answers for these
problems and move swiftly to solve these problems
when called upon..........................however...

when you are up to your arse in alligators, it is difficult to remind
yourself that your initial objective was to drain the swamp.

Working in Teams

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