The document discusses using distraction as a technique for dealing with planned issues in a computer lab. It recommends talking to students rather than lecturing them, assuming nothing about their experiences, using metaphors and positive reinforcement when working with learners.

1. or planned distraction in the computer lab

14. Knowledgeable Comfortable Open Empathy Distraction

15. Assume nothing Talk to them – Don’t lecture Learners have experiences Metaphors Positive reinforcement