3. WWW.TBSCG.COM
The Banyan Solutions Consulting
Group (TBSCG) was established in 2003
to provide a local EMEApresence for the
increasing number of customers looking
to implement Online Centric messaging
solutions.
TBSCG recognise that the merge of
on- and off-line worlds is progressing
quickly as companies’ battle to acquire
and then maintain their relationships
with their customer base. This has led
to many companies putting the owner-
ship of the online centric communica-
tion back in the hands of the business
executives.
Here at TBSCG we believe that to
fully take advantage of this opportunity,
the business executives need to max-
imise their understanding of the tech-
nologies and solutions available to their
environment. Our unique ability to help
define, articulate and then implement
core business strategies has allowed
our existing customers to manage their
brands and products in this changing
landscape.
The team at TBSCG deliver compre-
hensive business solutions faster than
anyone in the industry. On completion
TBSCG then provide on-going solution
support fulfilling the primary business aim
of building long term relationships with
customers.
Our customers range from the Global
brands of Electrabel, Shell, FELCO,
Lego and Rémy Martin, to the financial
giants BNP Paribas, SWIFT and Stand-
ard Life, to the equally important names
like Heidelberg, Sundhed, Doosan,
Unite-Students, DSV. In addition we
also provide solutions to customer in lo-
cal government and education.
We have offices in London, Brussels,
Atlanta, a dedicated development and
support centre in Wroclaw and a design
and content provisioning centre in Paris.
Since TBSCG’s founding in 2003,
we have completed over 80 engage-
ments, and helped companies globally
to improve brand loyalty, productivity
and reduce operating costs by ensuring
that they fully leverage the capabilities
of their online presence internal content
repositories, applications and associated
solutions.
ABOUTTBSCG
WEIMAGINE,BUILDANDMAINTAINONLINE-CENTRICSOLUTIONS
OUR MOTTO
`` The internet must be the centre of a
company’s communication activi-
ties.
`` Corporate identity should be unified
based on web standards.
`` “Visitors” should receive a similar
experience whether they browse the
site, read a proposal or flick through
a newsletter.
`` All offline communication initiatives
should be in synch with the online
MARK ANDREWS During the last 30 years, Mark has worked with
many of the large IT organisations across the globe. As the CEO of
TBSCG he has built an organisation that is committed to developing,
delivering and maintaining Online Centric solutions that match and
exceed their customers’ vision.
Our customers
The heart of
student living
4. WWW.TBSCG.COM
TBSCG have grown with a strong
technology background, and we have
indeed reached a high level of compe-
tency in our industry.
We have implemented scores of solu-
tions for our customers involving content
management systems, single sign-on
packages, bespoke development, ad-
vanced hosting and so on.
We are partnering with technology
leaders likeAutonomy, Microsoft, ForgeR-
ock, Rackspace, Jaguar Network, End-
play, SiteCore and many more.
But today the technology landscape is
changing very fast – and to be honest we
would have never guessed 2 years ago
where we are at the moment.
This change in the technology land-
space is nothing more than the trans-
lation in the IT world of the business
transformation that is going on within
enterprises these days. Business land-
scape is moving extremely fast, and IT
have to adapt. This is what we have
understood since years and where we
provide the more value to our customers.
“Do more with less” is what we aim for.
This implies to do better, faster, in one
word – with more efficiency.
TBSCG’sTECHBACKGROUND
OURMOTTO?“DOMOREWITHLESS”INORDERTOPROVIDEOUR
CUSTOMERSWITHAGREATEREFFICIENCY
BERTRAND GILLET Born in France, Bertrand is a digital native
passionate about staying ahead of the technology curve to understand
what new tech can offer marketers and solution providers.
EE
SE
ME
Found From Website P
AN HP COMPANY
TeamSite | LiveSite | MediaBin | IDOL
Our technologies
5. WWW.TBSCG.COM
Our Polish office specializes in project
and product delivery, and we have in-
depth experience in using a range of
technologies and a global project ap-
proach. Quality, flexibility and profes-
sionalism are the driving force behind
our work. The customer always comes
first! Customer expectations and cus-
tomer satisfaction truly matter, so con-
tacting the customer to discuss the
project scope and requirements forms
part of our daily routine.
Our customers are based all over
Europe. The delivery department is or-
ganized into three sub-teams: Enterprise
operations, the Development team and
Consultancy. The average age of TB-
SCG’s Polish team is approximately 35,
including highly experienced senior tech-
nical specialists and a mature team of
customer service staff, developers and
consultants.
TBSCG’s office is in Wroclaw’s Main
Square and offers amazing views over
the historical city. Wroclaw is one of the
most inspiring cities in Poland and is
known throughout Europe as “Wroclaw,
the meeting place”. Wroclaw city enjoys
good transport links including a brand
new airport and motorways that offer
easy access to all points of the compass.
The city also boasts a brand new stadium
that has been specially built in prepara-
tion for Euro 2012.
DELIVERYCENTREINWROCŁAW
BASEDINWROCŁAWTBSCG’SPOLISHBRANCHFOCUSES
INPROJECTANDPRODUCTDELIVERY
TOMASZ GIBAS heads up TBSCG’s Polish branch. Boasting exten-
sive experience in office, team and project management gained in inter-
national organizations, Tomasz’s work primarily focuses on deliveries,
organizational standards and the Polish market.
OFFICEINWROCŁAW
Plac Solny 20
50-063 Wrocław
+48 71 71 70 200
6. WWW.TBSCG.COM
TBSCG’s Development Department
specializes in delivering high-end soft-
ware solutions including:
¨¨ Content Management Systems. We
specialize in building complex and
powerful enterprise content manage-
ment systems using numerous dif-
ferent technologies. We are partners
with Autonomy and have experi-
ence in delivering software solutions
in TeamSite, LiveSite, MediaBin,
OpenDeploy, Intelligent Data Oper-
ating Layer (IDOL) and WorkSite, to
name but a few. We are also partners
with Sitecore for products delivered
in Sitecore CMS technology; End-
Play for their Web Content Manage-
ment platform using the Software as
a Service (SaaS) model.
¨¨ Mobile applications. We have suc-
cessfully delivered a number of mo-
bile solutions for iOS (iPhone and
iPad) and Android devices (tablets
and handhelds). We can help you
build native mobile applications that
can be distributed via Apple’s App-
Store or Google’s Play store, as well
as web applications suited to all kinds
of mobile platform.
¨¨ Bespoke solutions. We are highly
experienced in designing and build-
ing bespoke applications in-line with
our customers’ needs. Our portfolio
includes a wide variety of projects
including mobile payment systems,
compliance managers, customer re-
lationship managers (CRMs) and re-
cruitment platforms. If you have an
idea for an application and need some
help transforming that idea into reality,
we’re the right people to talk to.
How we work
TBSCG’s Development Department is
composed of highly skilled and experi-
enced professionals capable of deliver-
ing software solutions in a variety of dif-
ferent technologies. We also constantly
monitor the latest trends and keep our
fingers on the pulse of new technologies
so we can quickly adapt them to suit your
projects. Our development process is ex-
tremely flexible as we use a wide range
of software development methodologies
including agile (i.e. Scrum) and waterfall.
We can consequently tailor our approach
according to your needs.
We pay a great deal of attention to the
quality of our products. Our developers
create all kinds of automated tests that
are then used to check an application’s
behaviour. We have also introduced a
continuous integration process. This
helps us improve the quality of our soft-
ware at every single stage in the develop-
ment process, and generally gives better
results than focusing on quality once the
coding has already been completed.
During the development process we
use several stand-alone environments.
Each process typically uses at least three
environments: development, user ac-
ceptance testing (UAT) and production.
The development environment is used
by our software developers to produce
the code. The UAT contains snapshots
of the application for the client to check
against the functional specifications. The
production environment, meanwhile, is
the live environment where the applica-
tion is up and running and actually be-
ing used by the client. However, if your
product requires different environments,
we can easily adjust the architecture to
suit your specific needs.
DEVELOPMENTDEPARTMENT
BASEDINWROCLAW,OURDEVELOPMENTCENTERDELIVERS
HIGH-ENDSOFTWARESOLUTIONS
AN HP COMPANY
TeamSite | LiveSite | MediaBin | IDOL
7. WWW.TBSCG.COM
SUBSCRIPTIONSERVICES
FOCUSONYOURBUSINESS,TBSCGWILLTAKECAREOFTHEREST!
SUBSCRIPTION BENEFITS
`` Flexible offering. Keep your cost
low and pay only for the services
you really need
`` Reduce capital expenditure by
switching your environment to TBS-
CG’s infrastructure
`` Reduce business risk – spread
the knowledge of your environment
with our Support team
`` More cost effective than other options
`` No investment required in your
own support infrastructure
`` Access to a wide range of skilled
professionals
`` Preferred rate for your project work
`` Proactive solution management
and monitoring
`` One point of contact for all the
elements of your solution
`` Onsite support when needed
Solutions Tailored for Your Business
Whatever your environment is, TB-
SCG will develop the bespoke IT solu-
tions you need. TBSCG will also provide
consultants to supplement your internal
IT team.
Extensive Enterprise CMS Experience
The ECM team provide 24/7 applica-
tion support for TeamSite, Sitecore and
other web applications including major
Open Source CMS systems, they are
on hand to answer your solution sup-
port queries.
The extensive knowledge of your
environment enables the team to pro-
vide rapid enhancements for the existing
solution and advise on further develop-
ment and improvements.
World-Class Hosting
The Enterprise Operations Depart-
ment provide an infrastructure for your
web environment and Microsoft Ex-
change accounts.
They assist with the day-to-day man-
agement of your IT solutions, the team
will provide maintenance and updates to
ensure that your environment is kept
up to date.
One Point of Contact
Many customers have a number of
vendors supplying the services required
as part of their solution. TBSCG Support
Team act as a central point of contact
for all your vendors saving your team
members having to deal with multiple
contacts.
4 Reasons to choose TBSCG for your web application support:
8. WWW.TBSCG.COM
MAKEYOURMESSAGEPACK...
...AREALPUNCHWITHTHEHELPOFOURTEAMOFCREATIVES!
Consumer attention is pulled in a hundred different directions every minute of the day. What can you do to ensure your
message actually reaches its target audience? Our team of creatives can help set your firm apart from the rest by delivering
pertinent information to your clients, suppliers and partners… Design, content, user-friendliness, building your presence on
social networking sites… whatever your needs, our experts are ready and waiting to help you develop your brand.
STRATEGY CONTENT DESIGN DELIVERY
Define the strategy…
Defining an appropriate strategy is
the first building block in the process.
The TBSCG team doesn’t simply roll up
armed with ready-made solutions. We
begin by conducting an in-depth audit
(content, design, user-friendliness) in
order to identify the strengths and weak-
nesses of your firm’s existing tools. Our
team of creatives then establishes which
strategy your firm should adopt in or-
der to tackle the problem in-hand. Do
you need a purely web-based solution
(website, social networking sites…)? Or
an off-line solution (printed documents,
promotional material, material for points
of sale…)? There is no predetermined
answer: each project is totally unique
and has its own specific needs.
… then put it into words…
Creating your message is by no
means a cookie-cutter affair: it all de-
pends on the communications tools you
wish to use and the intended target audi-
ence. Websites and social networking
sites employ totally different tones, and
the person using your mobile applica-
tion is looking for different information to
the client who’s flicking through a bro-
chure in a retail outlet. That means the
message simply cannot be the same.
Journalistic magazines, advertising bro-
chures, corporate websites or promo-
tional mini-sites… our copywriters have
a true way with words, tailoring them
to suit the context in question. These
are people whose dreams are filled with
clever copy and catchy slogans.
… and pictures.
Our designers’ dreams, meanwhile,
are peppered with PhotoShop win-
dows that they fill with designs for your
brand new website, mobile application
or printed communications. And they’re
not just designers, but user experience
specialists, too, so what they dream-up is
user-friendly as well as being attractive.
Their end-goal isn’t self-satisfaction, but
rather coming up with a design that will
truly convey your message. What’s more,
they can help you put together your very
own corporate identity to guarantee con-
sistency across all your communications
tools, both on- and off-line. Let them get
their hands on your website, Smart-
phone or tablet application, brochures,
pamphlets, prospectuses and magazines
… and sit back as you watch them work
miracles.
9. WWW.TBSCG.COM
TBSCGCONSULTANCYSERVICES
OURTEAMOFCONSULTANTSSPECIALISEINCONTENT
MANAGEMENTSYSTEMS
SOME OF OUR SERVICES
`` Web design
`` Cloud based solutions
`` Ecommerce solutions
`` Content Management systems
`` Web applications
`` Project Management
`` Web Marketing
`` Hosting Services
TBSCG consultancy have now con-
ductedover30Globalclientengagements,
including managing projects with develop-
ment, implementation and design teams
spread across multiple continents deliver-
ing online centric solutions for clients. We
workwithestablishedorganisationsaswell
asdynamicemergingcompanies.Basedin
London with offices in Brussels, Wroclaw
and soon US we bring to the table experi-
ence, knowledge, innovation and insight
creating clear and open dialogue with our
clients and partners.
The approach we take to consultancy
is one of partnership which strengthens
our position with clients creating a seam-
less extension to their business that al-
ways has the interest of the client put as
the highest priority
Working closely with you we will create
a long term partnership that will help you
to organise your online centric operations
and solutions giving your organisation a
better insight and in turn giving the oppor-
tunity to improve and create new revenue
streams.
While providing you with online cen-
tric solutions that will enhance your
customer experience we do not forget
your employees, partners and suppliers
looking to ensure they are engaged and
able to provide collaborative feedback.
10. WWW.TBSCG.COM
OURVIDEODEPARTMENT
VIDEO,ANEASYANDEFFICIENTWAYTOENGAGEWITHYOURCLIENTS
WHY USE VIDEO CONTENT?
`` Do your customers know how your
products or services are being
made? A behind-the-scenes video
will do the trick.
`` You know those case studies that
are available on your website? Well,
wouldn’t they be more attractive in
video format?
`` Want to give your customers some
tips about how to use your product?
Think video!
`` Do you want to show the real faces
behind your company’s success? A
video interview is the perfect tool for
doing just that.
`` Video-based product tours can be
used to describe your company’s
products and services.
`` And a monthly web TV broadcast
is an excellent way of creating a
regular appointment with your
customers.
These are just examples. Let’s have
a chat and discuss how video can
help you engage with your custo-
mers!
Is video just a trendy tool?
Nowadays, all websites feature video
content. Not simply because it’s the latest
trend, but also because it offers the most
efficient way of engaging with your audi-
ence. Watching video content demands
far less effort than reading an article on-
line, and it can consequently help boost
conversion rates.
Professional broadcasting quality
Until relatively recently, producing
video content required a pretty hefty
budget. Today, however, anyone can af-
ford it!Aword of warning, though - video
content must be both relevant and of the
highest possible quality, so working with
experts is absolutely vital.
The agency has introduced a number
of well-defined and stringent processes
to ensure you get the perfect result every
single time.
Producing video content is a seven-
stage process:
¨¨ The Brief. What is the pur-
pose of the video? Do we need to
adopt a promotional tone or a journal-
istic one? Is the video a special report,
an interview or a TV-style program?
Are we talking about an ad or a viral
video? Our editorial director will use
his experience to identify how the
video should look based on your spe-
cific business needs.
¨¨ The Synopsis. As soon as
the brief has been completed, our
creative team drafts the synopsis.
¨¨ Preparing the shoot. The
team contacts those who are due to
be interviewed on-film and organises
a “pre-interview” session. The aim of
this session is to offer reassurance
and take the drama out of the shoot.
¨¨ The Shoot. In most cases the
shoot is a relatively small-scale affair:
the editorial director and the video
director are the only ones present.
This not only helps keep the shoot
in-budget but also ensures that those
taking part don’t feel too intimidated.
In some cases, however, more peo-
ple are needed, such as when filming
TV-style programs that require two or
three cameras.
¨¨ Video editing. We begin by
roughly editing the video in order to
check the structure of the story, and
then the finer editing is completed.
¨¨ Post-production. Graphics,
lower-thirds, subtitles, music, etc. are
all added during the post-production
phase.
¨¨ Encoding and delivery. The
“master” version of the video is then
encoded ready for broadcast either
on the web, in the point of sale, or via
smartphones or tablets…
Our experience
Previously employed as an editorial
director in an audio-visual press agency,
Stéphane Hérès has devised and super-
vised numerous video projects, including
monthly and weekly Web TV broadcasts,
an HR video platform for a leading
French bank, reports for various clients
such as educational organisations, and
interviews for a real estate foundation.
11. WWW.TBSCG.COM
TBSCGAROUNDTHEWORLD
WEWANTTOBECLOSETOOURCUSTOMERS!
GBMarket House
High Street
Uxbridge UB8 1JN
+44 208 133 1630
BE
Rue Ed. Tollenaere,
56/76, bte 22
1020 Brussels
+32 478 78 90 87
US
1228 East 7th Ave.
Tampa, FL 33605
+1 (347) 566-1966
FR
140 bis rue de Rennes
75006 Paris
+33 659 774 790
PL
Plac Solny 20
50-063 Wrocław
+48 71 71 70 200
ES
C/ Llull, 321-329
Edificio CINC
08019 Barcelona
+34 935 514 538
www.tbscg.com twitter.com/tbscg facebook.com/tbscg pinterest.com/tbscg tbs.cg/linkedin
We are on the web...
... and in the real world!
12.
13. 5REASONSTOWORKWITHTBSCG
FORYOURNEXTONLINEPROJECT
Our byword: innovation
With their fingers constantly on the pulse of the very latest
trends, TBSCG’s team of professionals relentlessly seek - out
that one innovation that will boost your project’s ROI.
A multidisciplinary team
A team of experts (developers, business consultants,
designers and content professionals) is put together
specifically with your project in mind. That means you’re
always guaranteed the perfect team for the job.
A multicultural experience
Present in 6 different countries, a team that boasts
10 different nationalities, clients scattered all around Europe
and the United States... TBSCG is a resolutely international
agency, offering the guarantee of an open- minded, highly
enriching approach.
On-site consultancy service
As TBSCG’s expertise can sometimes be needed on-site,
our consultants can travel to your own workplace to assist
your project team.
Constantly by your side
Having problems using your CMS or encountering web
hosting issues? Our support team is on-hand 24/7 to offer
help and assistance. It is our firm belief that IT should help
drive your business, not hold it back.
GBMarket House
High Street
Uxbridge UB8 1JN
+44 208 133 16 30
BERue Ed. Tollen-
aere, 56/76, bte 22
1020 Brussels
+32 478 78 90 87
US1228 East 7th Ave.
Tampa, FL 33605
+1 (347) 566-1966
FR140 bis rue de
Rennes
75006 Paris
+33 659 774 790
PLPlac Solny 20
50-063 Wrocław
+48 71 71 70 200
ESC/ Llull, 321-329
Edificio CINC
08019 Barcelona
+34 935 514 538
