This document summarizes the professional experience of Phanee Tatrakal, an IT leader with over 17 years of experience managing SAP teams. He has extensive expertise in SAP Basis administration for ECC, BI, CRM and Portal systems. Some of his responsibilities have included managing SAP implementations, upgrades, disaster recovery systems, and troubleshooting performance issues. He is currently an SAP Portfolio Manager at Flight Safety International, overseeing a team of 15 people.

1. Phanee Tatrakal
Professional Summary (Phaneet@hotmail.com)
 Success driven IT leader offering 17+ years of expertise in leading SAP teams
 17 years of hands on SAP Basis experience in managing ECC, BI, CRM and Portal
 Aligning Information Technology plans with strategic business objectives through effective collaboration
with key stakeholders
 Extensive knowledge and experience in sizing SAP hardware based on application needs (worked with
multiple vendors involving virtualized environment)
 Experience in setting up of SAP center of excellence after go-live
o Establish post-implementation support team
o Plan strategy with process owners (power users) from respective areas
o Provide strategic direction for all SAP initiatives
o Define roles and responsibilities of process owners, technical/functional resources, PMO (project
management group) and Basis support
 Provided guidance to PMO office in terms of planning and execution of various SAP projects
o Planned full life cycle implementation, from scoping, blue printing to go-live support
o Regular status meetings with implementation team and stake holders
o Manage project resources, based on workload and additional last minute changes in scope
o Singlehandedly managed SAP CRM 7.0 project implementation
 Defined SAP best practices and documented new policies/procedures
 Worked with multiple external vendors
o Whole SAP CRM implementation was completed with external resources
o Regular ongoing CRM WEBUI enhancement projects with independent contractors
o Worked with offshore support teams to support multiple locations
 Involved in upgrade strategy of ECC, BI, CRM, BOBJ and Portal systems
 Designed and implemented complex interfaces between SAP systems and between SAP and legacy
systems (interface types include BAPI, UD Connect and Web Service)
 Involved in capacity planning of hardware and storage (Net App NAS) for SAP
 Designed and implemented Disaster Recovery systems involving multiple data centers
 Worked closely with Enterprise Architecture team in coordinating effects of changing SAP configuration
on other SAP and legacy systems
 Planned and executed multiple technical upgrades and Unicode conversion projects
 Designed and implemented single sign-on solutions for SAPGUI and Portal with SNC and SP Nego
Kerberos modules respectively
 Involved in planning and executing OS/DB migration project involving ECC, BI, CRM, BOBJ and Portal
systems
 Extensively involved in root cause analysis of performance issues involving SAP month end processing
 Mentored multiple SAP support personnel and involved in team building exercises
Notable SAP Projects
 Project management of SAP technical upgrade and Unicode conversion of 2 ERP systems from 4.6C to
6.0 (Also acted as technical team lead)
 Built SAP COE at Flight Safety after go-live in 2002
 SAP Portal implementation/upgrade including KMC configuration
 Designed technical architecture for CRM 7.0 implementation

2. Phanee Tatrakal
 Project management and implementation of SAP CRM 7.0
 Planning and execution of data center migration project
 Planned and implemented single sign-on solution for SAPGUI and SAP Enterprise Portal
 Technical SAP upgrade from 3.0F to 4.6C (project management and technical team lead)
 OS/DB migration from Oracle SUN to IBM blades (technical team lead and PM)
 Redefined interfaces between SAP and legacy systems from flat file based to BAPI and Web Services
Work Experience
Flight Safety International Aug 2008 – Present
SAP Portfolio/Program Manager (Director Level Role with 15 Direct Reports)
 Building and managing SAP COE at Flight Safety
o Recruit and manage support team
o Partner with vendors to manage SAP projects, local and remote
o Work with stake holders and define strategy with power users ( business process reengineering)
and eliminating workarounds
o Define support strategy and plan for continuous end user training (implemented KNOA to achieve
proactive support)
 Project Management and technical team lead
o SAP ECC 6.0 upgrade and Unicode upgrade
o SAP CRM 7.0 full life cycle implementation
o SAP Enterprise Portal implementation
o SAP Inventory Management implementation
o Implement SAP ESS/MSS in complex decentralized environment
 Worked with vendors in multiple SAP projects (full life cycle as well as ad-hoc projects)
 Responsible for Functional, Security, Basis, BW and ABAP teams
 Work with business owners and coordinate projects which involves support and new functionality
implementation
 Research and come up with new solutions based on latest available technologies
 Streamline existing procedures and define new based on industry standards (to name few, define new
standards for interfaces, new SSO standards, streamline batch processing and enhance month end
processing procedure)
 Manage SAP Infrastructure (capacity planning, hardware procurement/upgrade and sizing for new
applications)
 Work with remote basis support teams and streamline support procedures
 Help in root cause analysis of performance issues (biggest achievement was reducing COPA update
program from 3 days to less than 1, achieved by spawning multiple jobs across application servers)
 Streamline incident management and helpdesk process
Flight Safety International July 2004 – Aug 2008
SAP Technical Manager
 Project management and technical team lead
 Manage Basis, Security, Portal and ABAP resources
 Work closely with configuration specialists and convert functional specifications to technical specifications
 Technical design of interfaces and implementation
 Implement add-on products to support business process

3. Phanee Tatrakal
 Coordinate with vendors and make sure deliverables are achieved on a timely basis
 Define and implement system copy procedures
 Document Basis administration SOP’s to ensure auditing compliance
 Regular testing of DR systems to make sure cutover process is smooth
Flight Safety International March 2002 – July 2004
SAP Basis Lead
 TMS administration
 Responsible for daily system maintenance support
 Responsible for regular homogenous system copies
 Trained and mentored 3 junior basis administrators in system support and maintenance functions
 Responsible for daily backups using Netbackup
 Responsible for SAP OS/DB – (Solaris/Oracle)
 Documentation of daily support issues and report to IT director
 Coordinate with functional team and work with SAP support personnel
 Support infrastructure team to manage SAP hardware (hardware maintenance and support activities)
 Manage Solution Manager System
 Write technical documentation, procedures and guidelines
Environment: SAP ERP 6.0, SAP CRM 7.0, SAP Enterprise Portal 7.0, SAP Business Warehouse 7.0 and SAP
Business Objects 3.1, Oracle (SUN) hardware, Solaris and Oracle 11.0 database
Lear Corporation Aug 2001 – March 2002
SAP Basis Lead
 Upgrade SAP from 3.0F to 4.6C
 Oracle database performance tuning
 SAP data archiving
 Responsible for day to day problem resolution
Environment: SAP 4.6C on HP UX 11.0 and Oracle 8.1.7
Apple Computers, Japan June 2000 – Aug 2001
SAP Basis/Security Consultant
 CCMS configuration
 Performance tuning
 Design, document and implement SAP security strategy
 Tune expensive SQL and Oracle parameters
Environment: SAP 4.5B, Oracle 8.0.6 on SUN SPARCC-II
Procter & Gamble, Singapore Nov 1999 – May 2000
SAP Basis Consultant
 R/3 4.5B installation on HP UX and EMC disk storage
 Configure SAP landscape and transport system
 Configure Sap router
 Configure SAP backup on HP OMNI backup software
 Day to day support of SAP production instances

4. Phanee Tatrakal
Environment: SAP 4.5B on HP UX 11.0 and Oracle 8.1.5
Intelligroup Inc. April 1998 – Nov 1999
SAP Basis Administrator
Supported Multiple Clients
 Led a team which provides 24/7 support to multiple clients
 Installed and configured SAP systems
 Configured SAP security
 Configure SAP printing
 Upgrade MSSQL server DB from 6.5 to 7.0
NOL, Singapore 1995 - 1998
Oracle Database Administrator
 Managed Oracle database and day to day user support
 Configure backup policies and daily monitoring
 Managing DB space requirements
 User creation and provisioning
 Creating development and test databases and refreshing them with production data
 Developed various forms and reports using developer 2000 (Forms 4.5 and Reports 2.5)
 Database export/import using SQL* Loader utility
IT Consulting Company, India 1994 - 1995
Oracle DBA/Programmer Analyst
 Oracle database administrator and helpdesk
 Installed Oracle Database
 User and Object Management
 Backup and Data Recovery
 Developed Forms and Reports
 Resolving performance problems
Education & Certifications
 Bachelor of Engineering, Osmania University
 SAP certified OS/DB migration specialist
 SAP training in Portal and KMC administration
 Oracle training in advanced performance tuning