BIG DATA FOR BETTER CONSUMER
CONNECTIONS
SCOTT FISH 32° DIGITAL
2014 Oregon Governor’s Conference on Tourism
ABOUT US – 32° DIGITAL
We help brands find and cultivate the
best digital channels to successfully
forge meaningful relationships with
customers. 
BREAK THE ICE WITH CONSUMERS
14 Years of Experience
Located in Portland
Specialize in Sports & Hospitality
Multi-Channel Strategy
2014 Oregon Governor’s Conference on Tourism
THE CHALLENGE 
The Cape Cod Chamber of Commerce is an
organization that advocates, educates and works on
behalf of local businesses in the Cape Cod area of
Massachusetts.
The organization fulfills the role of promoting the
Cape Cod area and businesses through offline and
online channels to help improve the visibility for the
1,400 members.
We were tasked with creating a digital marketing
campaign that incorporated Remarketing
Technology and Display Advertising to ultimately
drive visitors to the member’s websites, provide
additional visibility for a contest, increase email
newsletter signups, and gain data to better
understand the market.
Use $10k Ad Spend Effectively.
$	

Drive visitors to member sites & increase
Newsletter signups.
Gain new insight about how to better
market to Cape Cod’s potential visitors.
6	

b
2014 Oregon Governor’s Conference on Tourism
sCONSUMER RESEARCH
•  Organic Search Insights
•  Offline Marketing
Insights
•  Targeted Demographic
Data
CAMPAIGN DETAILS – RETARGETING TEXT & DISPLAY CAMPAIGN
rCAMPAIGN STRUCTURE
•  Remarketing Channels
•  Site Targeting for
Display Ads
•  Blended Keyword
Strategy + Negative
Keywords
4ACTIVE MANAGEMENT
•  Adjustments to targeted
sites
•  Day Parting + Day
Targeting
•  Category Cleansing
•  Image Ad Optimization
2014 Oregon Governor’s Conference on Tourism
CAMPAIGN MANAGEMENT STRATEGY
2014 Oregon Governor’s Conference on Tourism
CAMPAIGN MANAGEMENT STRATEGY
2014 Oregon Governor’s Conference on Tourism
CAMPAIGN MANAGEMENT STRATEGY
2014 Oregon Governor’s Conference on Tourism
RESULTS LOOK-IN
2014 Oregon Governor’s Conference on Tourism
FORWARD LOOKING STRATEGY
Focus on Family & Activities Home Page needs more activities content
Understand most important topics We know when visitors are more likely to click
Strong signals for higherperforming image ads
Gained new SEO opportunities with site targeting
CAPE COD now understands the demographic
make-up and topics that resonate well with their
visitors – allowing content to be matched and future
advertising to have a jump start.
ON THE HORIZON….
Beta test Image ads in Google Search as an extension.
Integration into social + FB Ads
Use of remarketing list for future seasonal campaigns.
2014 Oregon Governor’s Conference on Tourism
THANK YOU
32° DIGITAL
32digital.com
Scott Fish
scott@32digital.com
DMO 2.0
Skip Engagement: From
Awareness To Conversion
Governors Tourism Conference
Bend, Oregon
April 28, 2014
Goals
1. Participants will see real examples
of how Destinations have made
the Web and Visitor Guides
irrelevant.
2. We'll share tools to measure
Awareness generated from your
media budget.
Goals
How much of your
traffic or conversions
are from Search
Engines?
DMO 1.0
The DMO bought
advertising, engaged the
consumer and published
Visitor Guides
Linear
Trip Planning Funnel
Consideration
Intent
Awareness
Decision
Travel
Share
Marketing strives to
increase quantity through
the funnel and getting
efficiently from one to the
next
• Visitor Guides
• Web Traffic
• Likes
• Email
• Leads
Why Skip Engagement
DMO 2.0
The DMO creates demand
for the brand attributes
through Awarenes and they
Convert.
Nimble
Why Skip Engagement
Why Skip Engagement
Consideration
Intent
Awareness
Decision
Travel
Share
Take
Consumers to
Conversion
from Anywhere
How The Heck?
Find A Unique Brand Attribute
What Happens Without Spending
Accountability
Transparency inspires trust
Accountability
Transparency inspires trust
Feeding Research Into ActionSearch
Volume in
Market
Feeding Research Into Action
Search
Volume in
Fishing
Feeding Research Into Action
Search
Volume in
Fishing
PTAT
Goals
1. Participants will see real examples
of how Destinations have made
the Web and Visitor Guides
irrelevant.
2. We'll share tools to measure
Awareness generated from your
media budget.
Thank You
www.slideshare.net/richardaburrell
@richardaburrell
www.tourismintelligencegroup.com/indexes
Tuesday Workshops
Sponsored by:

Analytics 2.0: Creating Meaningful Insight From Your Data

  • 1.
    BIG DATA FORBETTER CONSUMER CONNECTIONS SCOTT FISH 32° DIGITAL
  • 2.
    2014 Oregon Governor’sConference on Tourism ABOUT US – 32° DIGITAL We help brands find and cultivate the best digital channels to successfully forge meaningful relationships with customers.  BREAK THE ICE WITH CONSUMERS 14 Years of Experience Located in Portland Specialize in Sports & Hospitality Multi-Channel Strategy
  • 3.
    2014 Oregon Governor’sConference on Tourism THE CHALLENGE The Cape Cod Chamber of Commerce is an organization that advocates, educates and works on behalf of local businesses in the Cape Cod area of Massachusetts. The organization fulfills the role of promoting the Cape Cod area and businesses through offline and online channels to help improve the visibility for the 1,400 members. We were tasked with creating a digital marketing campaign that incorporated Remarketing Technology and Display Advertising to ultimately drive visitors to the member’s websites, provide additional visibility for a contest, increase email newsletter signups, and gain data to better understand the market. Use $10k Ad Spend Effectively. $ Drive visitors to member sites & increase Newsletter signups. Gain new insight about how to better market to Cape Cod’s potential visitors. 6 b
  • 4.
    2014 Oregon Governor’sConference on Tourism sCONSUMER RESEARCH •  Organic Search Insights •  Offline Marketing Insights •  Targeted Demographic Data CAMPAIGN DETAILS – RETARGETING TEXT & DISPLAY CAMPAIGN rCAMPAIGN STRUCTURE •  Remarketing Channels •  Site Targeting for Display Ads •  Blended Keyword Strategy + Negative Keywords 4ACTIVE MANAGEMENT •  Adjustments to targeted sites •  Day Parting + Day Targeting •  Category Cleansing •  Image Ad Optimization
  • 5.
    2014 Oregon Governor’sConference on Tourism CAMPAIGN MANAGEMENT STRATEGY
  • 6.
    2014 Oregon Governor’sConference on Tourism CAMPAIGN MANAGEMENT STRATEGY
  • 7.
    2014 Oregon Governor’sConference on Tourism CAMPAIGN MANAGEMENT STRATEGY
  • 8.
    2014 Oregon Governor’sConference on Tourism RESULTS LOOK-IN
  • 9.
    2014 Oregon Governor’sConference on Tourism FORWARD LOOKING STRATEGY Focus on Family & Activities Home Page needs more activities content Understand most important topics We know when visitors are more likely to click Strong signals for higherperforming image ads Gained new SEO opportunities with site targeting CAPE COD now understands the demographic make-up and topics that resonate well with their visitors – allowing content to be matched and future advertising to have a jump start. ON THE HORIZON…. Beta test Image ads in Google Search as an extension. Integration into social + FB Ads Use of remarketing list for future seasonal campaigns.
  • 10.
    2014 Oregon Governor’sConference on Tourism THANK YOU 32° DIGITAL 32digital.com Scott Fish scott@32digital.com
  • 11.
    DMO 2.0 Skip Engagement:From Awareness To Conversion Governors Tourism Conference Bend, Oregon April 28, 2014
  • 12.
    Goals 1. Participants willsee real examples of how Destinations have made the Web and Visitor Guides irrelevant. 2. We'll share tools to measure Awareness generated from your media budget.
  • 13.
    Goals How much ofyour traffic or conversions are from Search Engines?
  • 14.
    DMO 1.0 The DMObought advertising, engaged the consumer and published Visitor Guides Linear
  • 15.
    Trip Planning Funnel Consideration Intent Awareness Decision Travel Share Marketingstrives to increase quantity through the funnel and getting efficiently from one to the next • Visitor Guides • Web Traffic • Likes • Email • Leads
  • 16.
  • 17.
    DMO 2.0 The DMOcreates demand for the brand attributes through Awarenes and they Convert. Nimble
  • 18.
  • 19.
  • 20.
  • 21.
    Find A UniqueBrand Attribute
  • 22.
  • 23.
  • 24.
  • 25.
    Feeding Research IntoActionSearch Volume in Market
  • 26.
    Feeding Research IntoAction Search Volume in Fishing
  • 27.
    Feeding Research IntoAction Search Volume in Fishing
  • 28.
  • 29.
    Goals 1. Participants willsee real examples of how Destinations have made the Web and Visitor Guides irrelevant. 2. We'll share tools to measure Awareness generated from your media budget.
  • 30.
  • 31.