Knowledge Process Outsourcing (KPO) allows multiple users to work on the same spreadsheet simultaneously and see real-time updates. The document describes how James in London and Liz in New York can both access and edit a shared resource spreadsheet using Synapse's collaboration features. When James makes updates, Liz sees the changes automatically the next time she refreshes her spreadsheet, ensuring they always have the most current data and one consistent version.

1. Knowledge Process Outsourcing
NanoApps
Multiple users – One version of spreadsheet truth
1

2. When I Iopen my
When open my
spreadsheet I I
spreadsheet
see the Synapse
see the Synapse
toolbar…
toolbar…
2

3. …Log into
…Log into
Synapse
Synapse
3

4. …Make some
…Make some
changes…
changes…
James’ Changes…
James’ Changes…
4

5. …and like Outlook,
…and like Outlook,
I Ican now ‘Send’
can now ‘Send’
these changes to
these changes to
everyone I Iwork
everyone work
with
with
5

6. I Ihope James has
hope James has
got the master
got the master
resources
resources
spreadsheet up to
spreadsheet up to
date ...
date ...
Liz
Divisional Manager
New York
6
... just finishing
... just finishing
these resource
these resource
updates for Liz
updates for Liz
when she starts
when she starts
work
work
James
Resource Analyst
London

7. In the morning Liz
In the morning Liz
looks at her data as
looks at her data as
it was last night
it was last night
when she finished
when she finished
work
work
Liz doesn’t know, but
Liz doesn’t know, but
the Resources data
the Resources data
has changed.
has changed.
7

8. First thing she does is
First thing she does is
refresh her
refresh her
spreadsheet to ensure
spreadsheet to ensure
she gets changes from
she gets changes from
London ...
London ...
8

9. She gets the latest
She gets the latest
data so now she can
data so now she can
manage her global
manage her global
team with one version
team with one version
of the truth!
of the truth!
James’ updates
James’ updates
seamlessly appear in
seamlessly appear in
Liz’s spreadsheet
Liz’s spreadsheet
9

10. Knowledge Process Outsourcing
NanoApps
Multiple users – One version of spreadsheet truth
10