The document provides tips for attending the SOCAP symposium successfully. It recommends connecting with other attendees beforehand, packing business casual clothes and comfortable shoes, bringing business cards, booking a hotel early, attending the welcome reception on Sunday, choosing diverse presentation topics, introducing yourself to the SOCAP president, connecting with exhibitors and members using the online directory and hashtags, and continuing connections after through mySOCAP. The overall document outlines how to maximize networking and learning at the customer service industry conference.

1. TIPS TO
MAKE ST
YOUR
SOCAP
EXPERIENCE
SUCCESSFUL

2. SOCAP’S MANTRA
Committed to promoting customer
care and customer engagement as
a competitive advantage in
business.

3. HISTORY OF SOCAP
• Founded in 1973
• Represents over 3,000
customer care experts across
all industries.
• Member titles include: Vice
Presidents, Directors,
Managers and Supervisors
• From top Customer Care
Companies

4. LET’S TALK ABOUT
THE 2013 SYMPOSIUM…

5. CONNECT WITH PEOPLE
BEFORE GOING, SO YOU CAN
FIND THEM DURING SOCAP
SEEK OUT THOSE
• On mySOCAP
• In your industry
• In your regional chapter
Source: gcflearnfree.org

6. WHAT TO PACK
• Business casual &
casual clothes
• Comfortable shoes
• A camera
Source: whatshewears.ie

7. DON’T FORGET TO BRING
LOTS OF BUSINESS CARDS!
Source: Poolcode

8. WHERE IT’S BEING HELD…
Source: Google Maps

9. DON’T FORGET TO BOOK
YOUR HOTEL EARLY!
Source: worldtoursusa.com

10. ARRIVE ON SUNDAY FOR
THE WELCOME RECEPTION
Source: Air-And-Space.com

11. MAKE SURE
TO REGISTER
Receive your Red badge,
Symposium schedule,
and cool swag!

12. ATTEND THE 1st TIMERS
RECEPTION ON SUNDAY

13. CHOSE PRESENTATION TOPICS
YOU KNOW NOTHING ABOUT.

14. SOCAP Members
are friendly to the
Red Badges so…
DON’T BE AFRAID TO
APPROACH PEOPLE

15. …IF YOU SEE THIS GUY, STOP
AND INTRODUCE YOURSELF!
This is Matthew
D'Uva, SOCAP President &
CEO

16. THE CONVERSATIONS
CAN BE PRICELESS

17. DON’T SIT WITH YOUR
COLLEAGUES AT LUNCH

18. VISIT MYSOCAP TO CONNECT
WITH ATTENDEES (my.socap.org)

19. MEET AN EXHIBITOR, REGISTER
FOR THE RAFFLES

20. AFTER THE CONFERENCE, LOG
ON TO TO ACCESS THE
SPEAKER PPT

21. TAKE ADVANTAGE OF THE
MEMBER DIRECTORY ONLINE

22. CONNECT WITH MEMBERS
USING SOCIAL MEDIA
Source: jennlisak.com

23. BE SURE TO TWEET DURING
THE CONFERENCE USING THE
HASHTAG #SYMP13
Source: blog.simplek12.com

24. SMILE FOR THE PHOTOGRAPHER
BECAUSE YOUR PICTURE MIGHT
END UP ON FACEBOOK

25. PACK BACKUP POWER
Source: allwelike.com

26. SOCAP NIGHT LIFE!
Source: thenewsandiego.com

27. THIS IS WHERE THE BEST
NETWORKING HAPPENS!

28. ONCE BACK HOME…
Don’t forget to connect
with the
new contacts you’ve
made on mySOCAP!