A selection of slides for #SXSW2019 presentation by Minter Dial, Putting Empathy into Business and Artificial Intelligence. Sunday March 10 at 11am in the Convention Center Room 9ABC. Please come and join. #SXSWEmpathy

1. @mdial minterdial.comAll rights reserved ©2019
@mdial
HEARTIFICIAL EMPATHYHow to Put Heart into Business and Artificial Intelligence
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2. @mdial minterdial.comAll rights reserved ©2019
what it’s not…
feeling sorrow or concern
for
the other person
feeling the need
to take
action
to help the other person
sympathy compassion
empathy

3. @mdial minterdial.comAll rights reserved ©2019
https://hbr.org/2016/12/the-most-and-least-empathetic-companies-2016
top 10 in Global Empathy Index increased value
>2x
vs the bottom 10 and generated
50% more earnings

4. @mdial minterdial.comAll rights reserved ©2019
State of the Workplace Empathy study 2018 by Businessolver
“87% of CEOs see a
direct link between workplace
empathy and business performance,
productivity, [employee] retention and
general business health.”

5. @mdial minterdial.comAll rights reserved ©2019
empathy
retail store
customer servicesocial media
marketing R&D
(customer)

6. @mdial minterdial.comAll rights reserved ©2019
self empathyrelational empathyorganisational empathy

7. @mdial minterdial.comAll rights reserved ©2019
measuring empathy
how well do employees feel understood
the ethics of a company
leadership/management style
what the employees think of the CEO
how many scandals and audit
infractions the company has had…

9. @mdial minterdial.comAll rights reserved ©2019
Mirroring speech patterns
Rendering of emotions through
syntax (emojis and images)
Exhibiting transparency
Non-repetitive conversation
Reading between the lines
Allowing agency
Principles from
Empathic Futures

10. @mdial minterdial.comAll rights reserved ©2019
teaching the machine
★Use as much context as possible: remember past
user’s actions, idleness, time and location the user is in.
★Compose numerous strong responses for each intent
and ensure that the machine does not repeat itself time
after time.
★Record entities used in the dialog, match the
pronouns to those entities, use relevant synonyms.
Evgeny Sorokin (Devexperts) https://blog.devexperts.com/how-to-achieve-artificial-empathy/

11. HeartificialEmpathy.com
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