Suzanne Pierce has over 25 years of experience as a clinical nurse in high risk obstetrics and 5 years of experience in telephonic high risk obstetric case management. She holds active nursing licenses in 8 states and has worked in various telephonic case management and clinical nursing roles. Her experience includes providing education to high risk pregnant patients, ensuring culturally competent care, utilization review, and clinical case management. She has strong clinical skills and experience in areas such as prenatal nutrition, breastfeeding education, and high risk antenatal monitoring.
How to know your customer better: Empathy and Experience Map for a Birthing C...Samriddhi Bajpai
Customer Need Analysis is crucial to any company by creating a "Customer/Patient Profile" we can understand our client base more closely.
An Empathy Map help us acknowledge what our projected Customer Avatar is going through inside:
1. Thinking
2. Seeing
3. Doing and
4. Feeling
An Experience Map describes step by step, the journey that a prospect takes from stranger all the way through to loyal repeat and referring customer. It goes in similar in case of Healthcare industry where the Company- Customer relationship is more confidential and related to longevity and healthy living.
By drawing these maps, we are enabling ourselves to reach to our patient base more empathetically
How to know your customer better: Empathy and Experience Map for a Birthing C...Samriddhi Bajpai
Customer Need Analysis is crucial to any company by creating a "Customer/Patient Profile" we can understand our client base more closely.
An Empathy Map help us acknowledge what our projected Customer Avatar is going through inside:
1. Thinking
2. Seeing
3. Doing and
4. Feeling
An Experience Map describes step by step, the journey that a prospect takes from stranger all the way through to loyal repeat and referring customer. It goes in similar in case of Healthcare industry where the Company- Customer relationship is more confidential and related to longevity and healthy living.
By drawing these maps, we are enabling ourselves to reach to our patient base more empathetically
Kineticom is an ISO certified, award-winning technical talent firm with a 13-year history of strong recruitment in technology. We are specialized agents who focus on finding critical talent in the Telecommunications and Emerging Information Technology markets for contract to direct hire opportunities.
1. SUZANNE PIERCE
14574 Indigo Lakes Circle, Naples, FL 34119 | (H) (239)-571-3895 | Suzypie1990@yahoo.com
Professional Summary
I have twenty five years of High Risk OB clinical nursing experience- five years of Telephonic high risk OB
case management. I currently hold an unrestricted RN licenses in 8 states - CA, FL, PA, AZ, CO, TX, NY, and GA.
Have excellent organizational and PC skills-computer proficiency. I work well in a team environment and in an
independent setting working remotely as * Telephonic Nurse Case Manager * Health Advocate and
Educator * Preceptor and Staff Training Case Management. Professionally trained case manager with
Experience ensuring high standards of culturally competent care for wide variety of patients wi th diverse
needs. Nurse Case Manager with valid State Florida RN License. Solid clinical, utilization review, and case
management experience within a managed care environment.
Skills
Strong clinical judgment
Preceptor
High level of autonomy
Problem resolution capability
Breastfeeding educator
Prenatal nutrition/care proficiency
25 years High risk Maternity nursing experience
5 years High risk Maternity case management
experience
Work History
Telephonic Maternity Case Manager 06/2014 to Current
Prestige Health Choice – Fort Myers, FL
Telephonic case management of high risk pregnant and postpartum members-Medicaid
Helping to encourage better health outcomes and maintain healthy pregnancies -through education of high
risk pregnancy diagnosis, and or current disease process.
Telephonic Maternity Nurse Case Manager 09/2012 to 12/2013
Alere Health Corp – Atlanta, GA
· High risk pregnancy case management - (Medicaid) remotely
Telephonic Maternity Case Manager 09/2010 to 06/2012
Health Partners – Philadelphia, PA
Telephonic case management of high risk pregnant and postpartum members-Medicaid remotely. Providing
education, community resources, home care, follow up assessments, behavioral health resources, and assist
with transportation services
Charge Nurse 05/1989 to 06/2010
Pennsylvania Hospital – Philadelphia, PA
Managing the Postpartum, Nursery and High Risk Ante-partum Units.
My duties were staffing, patient relations, problem resolution, and the management of staff and unit
operations.
As a staff nurse my duties were discharge planning, photo therapy, infant antibiotics, and high risk antenatal
Monitoring, magnesium - antenatal and postpartum, breastfeeding education, post-partum, newborn an
Antenatal assessments.
Mother Baby classes, bedside nursing of new moms and infants, and high risk ante partum patient care
-(L&D).
Effectively managed clinical oversight for 50-bed unit.
2. Education
Bachelor of Science: Nursing 1989
Holy Family College - Philadelphia, Pa.
Nursing
Continuing education in certified professional in health care management, community breastfeeding
certification, smoking cessation, clinical research associate
McKesson - Certified Professional in Healthcare Management (CPHM) Neonatal Advanced Life Support
(NALS) AWHONN Fetal Heart Monitoring Certified Community Breastfeeding Educator American
Lung Association Smoking Cessation Counselor Krieger Research International - Clinical Research
Associate Competencies Sunrise Clinical Applications, Cerner Lab Entry System, SMS database, CCMS,
Apollo, Avaya, Trax, and all Microsoft products:
Certifications
CPHM- CERTIFIED PROFESSIONAL HEALTHCARE MANAGEMENT
Community Breastfeeding Educator
Smoking Cessation Counselor
CRA-clinical research associate
Skills
Apollo, Microsoft- word, outlook, power point, excel, Jiva, Avaya, cisco,