This document provides an overview of the support system user, staff, and admin panels. It describes the key features of each including logging in, posting new tickets, viewing ticket status, updating profiles, adding or editing departments and staff members, and assigning tickets. The summary concludes by thanking the reader and providing the name of the creator.

1. WELCOME TO SUPPORT SYSTEM

2. Here we will check……. User Panel Staff Panel Admin Panel

3. Home Page Here we can login by filling these requirements By clicking this menu,we can post new ticket,Given in next slide…….

4. Assign New Ticket Here we can post new ticket as a form of message.

5. After Login…. If we want post new ticket then we can add by filling these required fields.

6. Ticket Status This is ticket posted by user. Here we can enter message to the system.

7. Ticket Status Here we can check all the tickets whatever user posted to system. Here we can view and close tickets and page refresh also after clicking respectively.

8. Change Password When we click on this menu…Given in next slide.. If we want to change password then we can change here. This is message after submitting.

9. My Profile Here we can update profile.

10. Staff Panel

11. Login Page After filling these details,we can login…

12. Showing All The Tickets Here we can update profile,Given in next slide. This is staff member page,shows all the tickets of customer It shows that this ticket assign to that staff who is logined.

13. My Profile We can update profile.

14. Admin Panel

15. Staff Status Here we can check all the staff members Here we can Enable,Lock and Delete the staff.

16. Add New Staff Member When click on this menu bar,…. Here we can add new staff member by filling all these required fields.

17. Department Status This shows all the departments. Here Type Public means that this will be for all i.e.user,staffmember and admin panel

18. Edit Departments Here we can edit department,whatever we want.

19. Add Departments Here we can add new department… There are two type of Department 1.Public-It means this can access all I.e.User,Staffpanel,Adminpanel. 2.Private-This will be only for staff member and Admin panel.

20. Settings Menu Page Here we can attach the documents and files.

21. Check Staff Status with conversation Here we can check all the recent conversation by the staff with user.

22. More Action Of Ticket Status page… Sending Mail Option… Here we can send mail as a “To” form with “CC”…

23. When we click on this… Here we can change department after selecting from dropdown box.

24. Ticket Asign to Staff Here we can assign tickets to staff panel as we want…

25. Thank You Made By : Akanksha Gupta PHP Department