Supportive Communication

1. Basic Facilitation Skill of a Counselor

2. Define Supportive
Communication
Explain the different empathic
listening and communication
skills
Review important helper traits such
as genuineness, empathy,
unconditional positive regard
Practice supportive communication
skills

3. It is the support given, both verbal and
nonverbal, to people who experience stress,
physical and emotional distress
It is a style of communication that has a
specific set of goals
Supportive communication becomes the strategy to
bring about positive change in the client’s
experience

4. to help alleviate the
distress or pain on an
emotional level
Emotional
highlight
accomplishments,
abilities, strengths
Esteem
connecting the person
with a group that can
provide support
Network Support

5. to provide helpful information that
will add resources, alleviate
distress, or foster the person’s
resilience
Informational
Support
providing the mother
with medicines,
vitamins, or access to
services
Practical Support

6. g
r
o
w
oal
eality
ptions
ill
control, actions, issues

7. allows us to listen to what is
being said rather than offer
advice
convey our interest by
looking at the person and
not doing anything else
allows us to check our
understanding by reflecting,
summarizing, or ask for

8. Helps us identify the
important aspects and not
be distracted by lots of
little issues
Facilitates the
clarification of solutions
and a timeframe for their
implementation

9. Let’s take a look first at EMPATHIC LISTENING

10. Empathic
listening
Listening And Responding With Empathy

11. Empathy
means seeing the other person's world
from his perspective;
or to put ourselves into the "shoes" of
the other and be able to feel and
describe what it is to be in his place.

12. 01
02
03
Guidelines in
Empathic
Listening
Be a sounding board.
Be attentive. Be interested.
Don’t discount the speaker’s feelings
Providing brief responses “Uh-uh”, “I see”
Giving nonverbal acknowledgements- nodding
Invitations to say more –
“Can you tell me more about it”
Encourage client to say more by
04

13. Note that,
Listening to the woes of other people
may be taxing as it requires energy and
emotional investment
It entails dropping off
one’s mental luggage
It disrupts one’s
schedule
Practice
Perserveranc
e
Patience
Thus, it requires
Supportive communication can be given given in
two forms: Verbal and non-verbal

14. Let us learn
the Do's and
Don'ts in
Empathic
Listening

15. DONT's
Parallel Talks
Subtractive Responses /
Discounting
Universalization / Generalization
Spiritualization
Counter – disclosure
Pacifying
Unsolicited advice giving
Sermonizing,
Preaching, Moralizing
Verbal

16. DONT's
Sharp body shift
Yawning
NonVerbal
Looking at your watch or
mobile phones

17. DO's
Reflecting
Paraphrasing/Summariz
ing
Verbal Clarifying: ask care
questions not curiosity
questions
Use additive responses

18. • Allows the speaker to “hear” their own
thoughts
• Tells the speaker you are trying to perceive
the world as they see it
• Encourages the speaker to continue sharing
• You can reflect feelings, content, or
meaning
• Can be done by MIRRORING or
PARAPHRASING

19. ”sobrang hindi ko na alam ang gagawin ko, lahat ng pinundar at
pinaghirapan ng pamilya ko Nawala, natangay sa baha, wala na akong
trabaho, may sakit pa ang tatay ko.”
“So yung sinasabi mo hindi mo na alam ang gagawin mo kasi lahat ng pinundar
nyo nawala na tapos may sakit pa tatay mo”
May sakit yung tatay mo tapos Nawala pa yung mga pinundar nyo kaya
pakiramdam mo hindi mo na alam ang gagawin
Sa sinasabi mo, pakiwari ko sobrang nalilito, nalulungkot, at natatakot ka sa mga
nangyari at nangyayari sa buhay mo ngayon
Mahal na mahal mo yung tatay mo at malaking panghihinayang din dahil sa mga
nawalang ari-arian nyo noong bagyo
Mirroring
Paraphrasing
Reflecting
Feeling
Reflecting
Meaning

21. Sobrang sakit isipin na yung pinaghirapan ko ng sampung taon, sa
isang iglap nawala na lahat.
Mirroring
Paraphrasing
Reflecting
Feeling
Reflecting
Meaning

22. Kapag may mga balita na may bagyong dadating sobrang nanghihina
ako, hindi mapakali, at hindi rin makatulog. Minsan nararamdaman ko
nagpapalpitate ako lalo na pag kumukulimlim na.
Mirroring
Paraphrasing
Reflecting
Feeling
Reflecting
Meaning

23. • Allows the speaker to check your
understanding of what she said
• allows better grasp of situation
• allows more information
• use evaluative and open-ended
questions

24. Sa bahay ako lang palagi mag-isa, busy yung asawa ko sa trabaho
tapos mga anak ko rin nasa school lahat. Ayoko din naman palaging
dumaing sa mga kaibigan ko dagdag pabigat lang ako sa kanila. Buti pa
siguro wala na ako dito sa mundo.
So sa pakiwari mo nag iisa ka lang at lahat ng tao walang panahon para saiyo, tama ba?
Yung sa sinabi mo na pabigat ka lang sa mga kaibigan mo, ano ibig
mo sabihin dito?
Sabi mo buti pa siguro wala kana dito sa mundo, nag
iisip ka mag suicide?

26. Ang daming kaba ko sa dibdib. Kaya ko ba to, kaya ko bang ibangong
pamilya ko sa kahirapan ngayon na ako lang mag isa, wala na ang
asawa ko. Sobrang nakakatakot

27. Yung asawa ko halos hindi na nauwi, kung umuwi man pagod daw sya
at ayaw man lang ako kausapin. Pakiramdam ko wala na akong silbe sa
buhay niya.

28. Allows the speaker to
elaborate and expand
more on their issues

29. "nag-away kami ng asawa ko kanina."
How would you respond to this using
an open-ended question?

30. usually done midway or at
the end of a conversation;
reviewing what have been
talked about.

31. Non-verbal

32. DO's
Smile
Open posture
NonVerbal
Forward Lean
Touch
Eye contact
Nod
SOFTEN

33. Listening makes the biggest difference.
When we are understood we feel affirmed and
validated