This document outlines an agenda for a training on supervisory skills. The one day training will cover the roles and responsibilities of supervisors, the main functions of the supervisory level, and powerful communication for supervisors. It includes modules on supervisory roles, the scope and nature of supervision, distinct roles of supervisors, and skills needed. There will also be a brainstorming session, discussion of technical, human, and conceptual skills, and the main supervisory functions of planning, organizing, coordinating, building teams, ensuring performance, and problem solving. The training will conclude with a Q&A session and group photo.

1. 1
SUPERVISORY SKILLS
13.08.2020

2. SUPERVISORY
SKILLS
Today, we will learn
how to become an
effective supervisor?
Welcome and
Opening Remarks
13:30
AGENDA
Module 1: Roles &
Responsibilities of Supervisor
Today
14:30
Coffee Break
15:30
Module Two: The main
functions of supervisory level
15:45
Module Three: The Powerful
of Communication for
Supervisor
16:15
Q & A
17:00
Closing & Group Photo
17:20

3. TRAINER’S PROFILES
3
ABOUT TRAINERS
Mr. CHHY SOTHY
HR DIRECTOR
NTC Group
Mr. PHANN CHANTHEA
HR VICE PRESIDENT
BJC Group – Cambodia Country

4. SELF-INTRODUCTION BY PARTICIPANTS
4
ABOUT PARTICIPATIONS
1. YOUR NAME
2. YOUR ORANIZATION
3. CURRENT POSITION

5. BRAINSTORMING
1. Which level of supervisory in organizational
hierarchy level?
2. What roles should you perform to be an
effective supervisor?
3. What are you challenges and key expectations
today?
BRAINSTORMING

6. Roles & Responsibilities of
Supervisor
What are the important roles for
supervisor?

7. T H E S C O P E A N D N A T U R E
o f s u p e r v i s i o n NATURE
1. Involves, guiding the activities to
accomplish the assigned tasks
2. Plan , organizing, directing and
controlling
3. Accomplishing the objectives
SCOPE
Sharing knowledge, organize/assigned
tasks, motivation, and monitoring
activities & results.

8. THE DISTINCT ROLES
of supervision
OPERATIONAL ROLE
1. oversees the day-to-day
performance
2. Intervention & support
3. Decision making
4. Coaching/Training
5. Instruction/assignment
6. ….
LEADERSHIP ROLE
1. Sharing vision and mission
2. Setting goals, action plan
3. Inspired, Delegation & motivation
4. Performance driven
5. Managing change
6. Time management
7. …..
COMMUNICATION ROLE
1. Meeting, sharing updated info
2. Response & feedback
3. Inter-departmental relationship
4. Resolving conflict
5. Being a role model
6. Dialog on performance
7. ….

9. SKILLS OF SUPERVISOR
What skills should you have to be an
effective supervisor?

10. TECHNICAL
SKILLS OF SUPERVISOR
Be an effective supervisor what skills should you have?
HUMAN CONCEPTUAL
Accomplished the tasks as per day-to-
day.
Technical skills play an essential role
in producing the actual products a
company is designed to produce.
As technical skills relates to the ability
to working with things, similarly human
skills relates to the ability to work with
people.
Communication, motivation and
relationship
Human skills are people skills which
enable the leader to work effectively
with subordinates, peers, and
superiors. It is the leader's expertise in
interacting with others in a way that will
enhance the successful completion of
the task at hand.
Take a big picture of entire
organization
As a leader grows higher in
organizational ladder, the expectations
from him are to provide strategic
direction, create the vision and
motivate the folks to dedicatedly
pursue the organizational goals. These
are Conceptual skills that allow the
leader to think through and work with
ideas. Leaders with higher levels of
conceptual skills are good at thinking
through the ideas that form an
organization and its vision for the
future.
“Katz’s Three-Skill Approach” - 1955

11. THE
MAIN
FUNCTIONS!

12. THE MAIN SUPERVISORY FUNCTIONS
What function shall you perform in your roles?

13. THE MAIN SUPERVISORY FUNCTIONS
What function shall you perform in your roles?

14. THE MAIN SUPERVISORY FUNCTIONS
What function shall you perform in your roles?
a) Planning the course of action to achieve operational goals
b) Organizing the work of the team
i) Identifying the work to be performed
ii) Delegating to empower
c) Coordinating the work of the team
i) Ensuring that all efforts move smoothly
ii) Supporting the team to increase productivity
d) Building and leading a synergized team
e) Ensuring that performance conforms to plans
f) Establishing standards for high performance
g) Implementing effective problem-solving techniques

15. DEATH BY
POWER POINT?
Have you heard about
Main causes are confusing graphics, too much text, cheesy animations,
clipart's and poor slides design. Symptoms are glazed eyes, furtive use
of smartphones and constant trips to the bathroom.
POWERFUL
COMMUNIATION?

16. Writing professional and
accurate E-mails
THE POWERFUL OF COMMUNICATION
The effective communication is the key of success?
1.Generating enthusiasm
environment – both way
2.Leveraging the power of
positive attitude in your team
Trust and full cooperation stay
Active listeners
Using body language to
make a bigger impact.
Building rapport with the team

17. THE EFFECTIVE COMMUNICATION

18. THANK YOU!