1. The Super Tech!
Making yourself the
best door systems
technician in the
industry!
Presents
…

2. Super Tech
• Introduction
• Preparing for the day
• Driving Safely
• Working Safely
• At the jobsite
• Customer Relations
• Working with others
• Professionalism

3. Introduction
• Plan for success
• Recognize your job
as an outstanding
career choice
• Recognize yourself
as a professional
• Take pride in
everything you do
The Super Tech has
a professional
attitude!

4. Preparing for the Day
• Personal
appearance
• Arriving early
• Truck inventory
• Truck inspection
• Checking
addresses
• On time arrival

5. Driving Safely
• Service trucks are mobile
billboards
• You are not anonymous in
a service vehicle
• You are representing your
company
• How you drive impacts
sales
• Safe and courteous
driving is a sign of
professionalism

6. Working Safely
• Your most important
work tools are not in
your tool belt
• Adhering to safety
policies is not an option
– it’s a requirement
• Understand basic risk
management concepts
• Technicians are safety
experts
• Your work impacts
public safety

7. At the Jobsite
• Parking the truck
• Greeting the customer
• Checking the order
• Inspecting the work
area
• Unloading the truck
• Performing the
installation
• Testing the door
• Cleaning up
• Reviewing checklist

8. Customer Relations
• Introducing yourself
• Confirming the order
• Thanking the customer
(Part I)
• Types of customers
• Explaining safety
features
• Testing the door and
operator
• Thanking the customer
(Part II)

9. Working with Others
• Being trained
• Training others
• Cooperating and
helping
• Exhibiting leadership
• Giving and accepting
criticism
• Promoting teamwork
• Representing the
company

10. Professionalism
• Leading by example
• Looking like a
professional
• Acting like a professional
• Taking pride in your work
• Never accepting
acceptable
• Going the extra mile
• Paying attention to detail
• Demanding excellence

11. Introduction
Plan for success
Wherever you are in this
industry today, establish a
goal to be the most
successful door technician
possible.

12. Introduction
Recognize your job as an
outstanding career choice
As a professional door
systems technician, you
can create a high quality
of life for you and your
family.

13. Introduction
Recognize yourself as
a professional
Respect your
specialized skills

14. Introduction
Take pride in everything you
do
The quality of your work
represents your
professional
fingerprints

15. Preparing for the Day
Personal
Appearance
Look like you do this for a
living!

16. Preparing for the Day
Arriving early
Give yourself time to
prepare for a quality day

17. Preparing for the Day
Truck inventory
Professionals leave
with everything they
will need for the job

18. Preparing for the Day
Truck inspection
Headlights
Tail lights
Turn signals
Oil Leaks
General cleanliness
Oil and fluid levels

19. Preparing for the Day
Checking addresses
Make sure you
install the door at
the right house!

20. Preparing for the Day
On time arrival
Punctuality is a sign of
dependability to your
customers

21. Driving Safely
Service trucks
are mobile
billboards
This is what I
look like in my
truck!

22. Driving Safely
You are not
anonymous in a
service vehicle
Everybody can see
you, who you work
for, and your
employer’s phone
number, address
and company name

23. Driving Safely
You are
representing your
company
You are your
company to
everybody else
on the highway

24. Driving Safely
How you drive impacts
sales
Upset a fellow
motorist and they will
call the company and
never do business
with you

25. Driving Safely
Safe and courteous
driving is a sign of
professionalism

26. Working Safely
Your most important
work tools are not in
your tool belt

27. Working Safely
Adhering to safety
policies is not an
option – it’s a
requirement

28. Working Safely
Understanding basic
risk management
concepts:
 If you fail to adhere to
safety policies, you will be
injured at some point
 Once events that cause an
accident have been
initiated, you lose the
ability to control those
events
 Frequency causes severity
 Unsafe acts cause the

29. Working Safely
Technicians are safety experts
No one is better
qualified to evaluate
safety on your jobsite
than you!

30. Working Safely
Your work impacts public safety

31. At the Jobsite
Parking the truck
Don’t impede other
vehicles
Don’t damage lawn
Don’t leak oil on driveway
Have easy access
Park in a safe place
Use Safety
Cones»

32. At the Jobsite
Greeting the customer

33. At the Jobsite
Checking the order

34. At the Jobsite
Inspecting the work
area
Is the work area
safe?
Is my working space
clear of obstacles?
Are there any items
that need to be
moved?

35. At the Jobsite
Unloading the truck
Is the work area
ready?
Have I confirmed
the right order?
Have I prepared an
accessible area?

36. At the Jobsite
Performing the installation
Perform like a
professional!

37. At the Jobsite
Testing the door
 Is the door balanced
and operating properly?
 Will it satisfy the
customer?
 Have I checked the
details?
 Am I ready to do a
quality checklist review
with the customer?

38. At the Jobsite
Cleaning
up
The job is not complete
until the area and the
door have been cleaned
to create the sign of
quality to the customer

39. At the Jobsite
Reviewing checklist
 Double-check everything
on your own first
 Go through the quality
checklist with your
customer when possible
 Review product and safety
features with the customer
 Make absolutely certain
the customer is completely
satisfied
 Get a sign-off on the job
from the customer

40. Customer Relations
Introducing yourself
You are the company
from the time you
arrive on the jobsite –
represent your
company as if you
owned it.

41. Customer Relations
Confirming the order
You already
confirmed you had
the right product on
your truck. Make
sure the customer
agrees.

42. Customer Relations
Thanking the Customer (Part I)
Make sure the customer
knows that you
appreciate the
opportunity to serve
them!

43. Customer Relations
Types of
Customers

44. Customer Relations
Explaining safety features
Never assume your
customers understand
and appreciate the
door system you have
installed

45. Customer Relations
Testing the door and operator
Although you have
thoroughly checked
the door, do a final
test with the customer

46. Customer Relations
Thanking the customer (Part II)
Leave the customer with a
final positive impression
by reminding them how
much you appreciate the
opportunity to have
served them!

47. Working with Others
Being
trained
If you are relatively
new to the industry,
listen to and learn
from those who have
the experience you
need.

48. Working with Others
Training others
If you are in a position
to train others, teach
them a career, and
treat them as you would
want to be treated while
you were learning the
skills you have today.

49. Working with Others
Cooperating and helping

50. Working with Others
Exhibiting leadership

51. Working with Others
Giving and accepting
criticism

52. Working with Others
Promoting teamwork

53. Working with Others
Representing the
company
You are the
company!
Would you
hire
yourself?

54. Professionalism
Leading by example
Be a leader. You don’t
have to wait to be asked!

55. Professionalism
Looking like a professional
Your customers should
be able to instantly
recognize that you are
a professional door
systems technician,
from the moment you
arrive on the job site.

56. Professionalism
Acting like a professional
From the moment you
arrive each morning,
until you leave at the
end of the day, you
command the respect
of a professional in
your chosen field!

57. Professionalism
Taking pride in your work
You make your mark,
each and every day!

58. Professionalism
Never accepting acceptable
Anybody can be
average. Average
represents a lack of
achievement. Be
somebody! Never
accept the merely
acceptable!

59. Professionalism
Going the extra
mile
What can you do that will
elevate your performance
beyond what is

60. Professionalism
Paying attention to
detail
People notice the little
things. Make sure yours are
perfect!

61. Professionalism
Demanding
excellence
No one will ever think
more highly of you than
you demand of yourself.
If you want to be
rewarded and
appreciated, exercise
your talents at the highest
possible level.

62. So What Do You Think?

63. The Super Tech!
IDEA Thanks You for
Attending!
Go out and make yourself
the greatest technician
in the industry!