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Greatest employee


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Greatest employee

  1. 1. How to be the World’s Greatest Employer Presented by Randy Oliver HollywoodCrawford san antonio, texas
  2. 2. Two researchers at the Yale School of Medicine found that the inability to appreciate humor can indicate emotional problems.
  3. 3. Why would you want to be one of the World’s Greatest Employers?
  4. 4. Recent studies indicate 30 to 40 percent of the working population is unhappy in their jobs to the extent they have “checked out mentally and emotionally.” Joyce Gioia – President – The Herman Group Management & Consulting Firm
  5. 5. According to the Marist College Institute for Public Opinion the most popular resolution this past January (2004) was to get a better job and become a better person.
  6. 6. If government projections are accurate, a labor shortfall beginning in 2005 could threaten the survival of companies that fail to prepare for it now. Donna Oldenburg – Hemisphere Magazine “Maximizing Performance Through People”
  7. 7. Happy Workers = High Returns Based on studies of Fortune magazine’s Top 100 Best Places to Work
  8. 8. According to the Great Place to Work Institute other benefits are: Receive more qualified job applicants Experience a lower level of turnover Higher levels of customer satisfaction Greater innovation and creativity Higher productivity
  9. 9. Or maybe it is because you don’t want to end up like this . . .
  10. 10. Who do you think are the World’s Greatest Employers?
  11. 11. So what does it take to be one of the World’s Greatest Employers?
  12. 12. Maybe it’s great benefits like -
  13. 13. Republic Bancorp # 5 – 2004 Approximately 22% (300 of 1360) of their employees were awarded trips to Aruba, Cancun or the Dominican Republic
  14. 14. S. C. Johnson & Sons #23 – 2004 Company-owned & employee directed 146-acre park - includes a large indoor recreation center, a spectacular aquatic complex, child care center, softball fields, tennis courts, a golf driving range and a miniature golf course, among other attractions.
  15. 15. JM Family Enterprises #19 – 2004 Use of the corporate yacht & jet Yoga & massage therapy Dry cleaning & shoe repair Barber shops & manicure services
  16. 16. SAS Institute #8 – 2004 77,000 sq. ft. recreation facility Two on-site day care centers Three on-site cafeterias – one with a lunchtime pianist
  17. 17. Great Place to Work Institute Trust between managers and employees is the primary defining characteristic of the very best workplaces.
  18. 18. Don’t send mixed messages like a sign at the front desk of a country inn in England that read: “Please introduce yourself to your fellow guests since we are one big happy family. Do not leave valuables in your room.”
  19. 19. Time Respect Unconditional Positive Regard Sensitivity Touch John C. Maxwell
  20. 20. “At the heart of our definition of a great place to work – a place where employees trust the people they work for, have pride in what they do, and enjoy the people they work with.” Great Place to Work Institute
  21. 21. Credibility • Good communication • Words must be followed by action • Be real
  22. 22. A note was hung on the hot air hand dryer in the restroom at work: “Push here for a word from the boss.”
  23. 23. “Criticize in private using a reasonable tone as though you are trying to solve a problem.” Bill Winser – Winser Doors
  24. 24. One should keep his words both soft and tender, because tomorrow he may have to eat them.
  25. 25. However, communication should be crisp and too the point. Such as the sign seen in Chicago: “WARNING! BEWARE OF DOG ON DUTY – SURVIVORS WILL BE PROSECUTED!”
  26. 26. Integrity • Do what is right • Tell the truth – always • High morals and ethics
  27. 27. “Do What’s Right” Rinderle Door Co.’s Mission Statement 2002 Joe Caputo Dealer of the Year
  28. 28. Fortune dubbed this company the most innovative three years in a row. They really encouraged their people to think outside the box. 1999 - #73 2000 - #24 2001 - #22 (Enron)
  29. 29. Respect • Involves providing employees with the equipment, resources, & training they need to do their job • Appreciating good work and effort • Providing a work environment that is safe and healthy • Means that the work/life balance is a practice, not just a slogan • Soliciting and using their input
  30. 30. “Respect who they are and what they do. This would be #1 in my book” Bill Winser – Winser Doors
  31. 31. “A good boss shows appreciation. Let employees know how much you value them. Appreciation can be a simple “Thank you for the nice job you did at Mrs. Smith’s.” Everyone likes to be thanked and praised.” Jim Lett – A. B. E. Doors and Windows 1998 Joe Caputo Dealer of the Year
  32. 32. “Nothing you do for this company, no matter how much profit or opportunity may be lost, is worth an injury to you.” Todd Thomas – I. D. E. A.
  33. 33. “A good boss provides a safe work environment. Properly train your employees in safe work practices. Consider hiring an outside safety consultant. Keep your equipment properly maintained.” Jim Lett – A. B. E. Doors and Windows
  34. 34. Fairness • Economic success is shared equitably • Everybody receives equitable opportunity for recognition • Hiring and promotions are made impartially • To be fair, you must be just
  35. 35. “A good boss pays his employees a fair wage. Most employees work hard for what they earn.” Jim Lett – A. B. E. Doors and Windows
  36. 36. Pride • Pride in the company’s reputation • Pride in the company’s products • Pride in their team’s work • Pride in their job and individual contributions
  37. 37. Camaraderie • The workplace becomes a community • They feel they can be themselves at work • Socially friendly and fun atmosphere • Celebrate the successes of their peers
  38. 38. Fish! Philosophy “Work Made Fun Gets Done!” The World Famous Pike Place Fish Market Seattle, Washington Fish! By Stephen C. Lunden, Ph.D., Harry Paul, and John Christensen
  39. 39. “What word describes what will determine our happiness, acceptance, peace and success?”
  40. 40. ATTITUDE Choose Your Attitude Do you want to be bored and impatient or world famous?
  41. 41. “Your attitude will determine your altitude.” “It is hard to soar with the eagles when you’re thinking, acting, and walking like a turkey.” John C. Maxwell
  42. 42. “Our attitude determines our approach to life” “For some, attitude presents a difficulty in every opportunity; for others it presents an opportunity in every difficulty.” John C. Maxwell
  44. 44.
  45. 45. “Some cause happiness wherever they go; others whenever they go.” Oscar Wilde (1854-1900)
  46. 46. 1. “Make the World Go Away” 2. “Raindrops Keep Falling on my Head” 3. “I Did It My Way” 4. “Oh, What a Beautiful Morning” Attitude Application Which song best reflects your approach to life, your attitude:
  47. 47. Raindrops keep fallin' on my head But that doesn't mean my eyes will soon be turnin' red Cryin's not for me 'Cause I'm never gonna stop the rain by complainin' Because I'm free Nothin's worryin' me B. J. Thomas
  48. 48. “ It is not what happens to you in life that matters as much as how you respond to what happens. . . Life is what you make it.” Rick’s Rinderle’s Dad
  49. 49. A little girl asked her grandmother how she felt. She said she felt fine. The little girl asked, “Well, if you feel good, why don’t you tell your face?”
  50. 50. Be Present Give people your full attention Listen, listen, listen! Eye contact Body language
  51. 51. One man said to his friend one day, “My wife talks to herself a lot.” His friend answered, “Mine does too, but she doesn’t know it. She thinks I’m listening.”
  52. 52. It’s impossible for a worthwhile thought to enter your mind through an open mouth.
  53. 53. Play! Work Made Fun Gets Done!
  54. 54. Make Their Day!
  55. 55. What do over twenty of the Best Places to Work, including some former #1’s such as Southwest Airlines, the Container Store, and Synovus Financial Services have in common?
  56. 56. Servant Leadership
  57. 57. What is Servant Leadership? “The Servant as Leader” by Robert K. Greenleaf The Greenleaf Center for Servant Leadership
  58. 58. What are Servant-Leaders? “The servant-leader is servant first. It begins with the natural feeling that one wants to serve, to serve first. Then conscious choice brings one to aspire to lead.”
  59. 59. Simply and plainly defined‚ servant-leaders are people who have followers. They have earned recognition and respect.
  60. 60. Once a fellow called needing a new door, but couldn’t afford one at the time. His wife had just undergone drastic cancer surgery and was undergoing radiation treatments, and was unable to get her car out of the garage. They installed a new door and operator at no charge. John & Bill Mathews – J. B. Mathews Co.
  61. 61. Servant-leaders are a teacher‚ a source of information and knowledge‚ and a standard setter‚ more than a giver of directions and a disciplinarian.
  62. 62. “None of our achievements would have been realized without recruiting, training and retaining really good people . . . When one invests in their employees it is something that they see, they realize, they can hold on to.” Dan Apple – Apple Door Systems, Inc.
  63. 63. The Container Store (#1 on Fortune’s Best Places to Work For list in 2000 & 2001) train each employee an average of 162 hours per year. Store managers spend 50% of their time on staff development.
  64. 64. “Our philosophy here is that we try to give our people the tools that they need, the training they need, the recognition they need.” Russ Bookbinder – Executive V.P. San Antonio Spurs Reigning NBA Champions
  65. 65. Servant-leaders see things through the eyes of their followers. They put themselves in others’ shoes and help them make their dreams come true.
  66. 66. “A good boss is compassionate. Employees are human just like we are. If the weather is unbearable give your technicians some slack. Don’t expect 100% performance during sweltering heat or freezing cold conditions.” Jim Lett – A. B. E. Doors and Windows
  67. 67. Servant-leaders do not say‚ “Get going.” Instead‚ they say‚ “Let’s go!” and lead the way. They do not walk behind with a whip; they are out in front with a banner.
  68. 68. A motivational sign at work: The beatings will continue until morale improves.
  69. 69. Servant-leaders assume that their followers are working with them. They consider others as partners in the work and see to it that they share in the rewards. They glorify the team spirit.
  70. 70. “We don’t have people work for us, but rather with us.” Marlene Rinderle – Rinderle Door
  71. 71. “Consider every team member having equal status. Is the salesperson more important than an installer? Is the president more important than the receptionist? In a business that is growing, every position is of equal importance. . . Greet every day with a smile, and live by the “Golden Rule”. Dewey Stewart – Midwest Garage Door Co.
  72. 72. “Treat everyone like you would want to be treated.” Bob Hammersley – Crawford Door Systems
  73. 73. Leaders are people builders. They help those under them to grow big because the leader realizes that the more big people an organization has‚ the stronger it will be.
  74. 74. “If you want to be a leader, you must be constantly producing leaders . . . If you are growing leaders in your business, you’re going to lead the market … you just are!” Dan Apple – Apple Door Systems, Inc.
  75. 75. “It’s important to surround yourself with others who are leaders.” John Mathews – J. B. Mathews Co.
  76. 76. Leaders do not hold people down… they lift them up. They reach out their hand to help their followers scale the peaks.
  77. 77. Leaders have faith in people. They believe in them. They have found that others rise to their high expectations.
  78. 78. Leaders use their heart as well as their head. After they have looked at the facts with their head‚ they let their heart take a look‚ too.
  79. 79. “What makes Apple Door Systems successful is that their people care from the heart. They care for their customers. They care for each other. Life teaches us that when one puts others first, the result is most always success for all.” Chris Long – Nov/Dec 2002
  80. 80. Chris Long summarized his visit to Price Overhead Door with one word, “Caring”. The people of Price Overhead Door Co. joyfully care for their customers, vendors, community and each other.
  81. 81. “A smile is worth a lot when people know you really care about them.” Keith Glover – Farmer Garage Door Co.
  82. 82. Bob Hammersley & John Zoller Crawford Door Sales Wilmington, North Carolina
  83. 83. People will forget what you said . . . People will forget what you did . . . but People will never forget how you made them feel.
  84. 84. “People don’t care how much you know until they know how much you care” John C. Maxwell
  85. 85. Leaders keep their eyes on high goals. They are self-starters. They create plans and set them in motion. They are persons of thought and persons of action — both dreamers and doers.
  86. 86. “There is a great step between knowing what to do and doing it. The great ones do it.” Bill Winser – Winser Doors
  87. 87. “I have not failed. I’ve just found 10,000 ways that don’t work.” Thomas Edison
  88. 88. Even if you’re on the right track, you’ll get run over if you just sit there.
  89. 89. Leaders are faced with many hard decisions‚ including balancing fairness to an individual with fairness to the group. This sometimes requires ‘weeding out’ those in the group who‚ over a period of time‚ do not measure up to the group needs of dependability‚ productivity and safety.
  90. 90. The world is full of willing people. Some willing to work and some willing to let them.
  91. 91. “Sacred cows make the best burgers – deadwood – a good company must chop out the deadwood – people that don’t produce.” John Mathews – J. B. Mathews Co.
  92. 92. When Dan Apple went to work for his father after getting out of the Navy within the first six months he fired all but two employees. In his opinion, the people his father had working for him were just taking advantage of his good nature. Dan began building a team at that point.
  93. 93. Rick and Marlene Rinderle help make their new employees accountable to the team by telling them “that their fellow employees will ultimately determine whether or not they will remain on the team.”
  94. 94. “Give yourself a chance. Council or get rid of malcontents. You do not have a chance if you are being undermined by a few that will never be happy doing anything.” Bill Winser – Winser Doors
  95. 95. “Get rid of bad apples. . . One negative individual who does not share a company-wide commitment at being the best can cause serious harm to the firm. When that happens, sack the dude and keep all your good employees.” Todd Thomas – I.D.E.A.
  96. 96. Leaders have a sense of humor. They are not stuffed shirts. They can laugh at themselves. They have a humble spirit.
  97. 97. Blessed are they who can laugh at themselves, for they shall never cease to be amused.
  98. 98. During their Executive Committee meetings Bill purchased toy dart guns and if someone in the group became an “issue” they enjoyed a “group shot”. The darts helped relieve both tension and anger. John said as a matter of fact, Bill was late for the second meeting and they all shot him. J. B. Mathews Co. – John & Bill Mathews
  99. 99. Rick Rinderle of Rinderle Door Co. of Big Bend, Wisconsin once used a small remote control forklift in a trade show booth and invited visitors to run the little forklift through the display door openings and timed them. At the end of the day the person with the best time won the little forklift.
  100. 100. Synovus Financial Group We‘re so serious about fun at work, it‘s one of our corporate goals! We‘ve had Team Appreciation Weeks, Tree Lightings, Breakfasts with Santa, Weekend Retreats, Easter Egg Hunts, Bass Fishing Tournaments, and more. We believe in having much fun.
  101. 101. Third Federal S&L – 2004 #14 Third Federal Idol Contest with a free Karaoke machine for each contestant.
  102. 102. Other ideas for fun: Team fitness competition Company sports team Company picnics Group volunteer activities Dessert bake-off Anything to do with food
  103. 103. Leaders can be led. They are not interested in having their own way‚ but in finding the best way. They have an open mind.
  104. 104. Some minds are like concrete, thoroughly mixed up and permanently set.
  105. 105. “Don’t assume you know all of the answers. Ask your people for their ideas and input. Give them the glory and the rewards. Their success is your success. Celebrate their victories every chance you get.” Dan Apple – Apple Door Systems, Inc.
  106. 106. “Nothing ever gets accomplished at our company unless it is a team effort.” Tripp Zumwalt – Zumwalt Corp.
  107. 107. “We run our business with the understanding that more brains are better than one brain.” Russ Bookbinder – Executive V.P. San Antonio Spurs
  108. 108. “It takes ten hands to put the ball through the net.” John Wooden, legendary basketball coach at UCLA
  109. 109. Remember, the only fool who is a bigger fool than the person who thinks they know it all is the person who argues with her.
  110. 110. Best Test of Servant Leadership Do those served grow as persons? Do they, while being served, become healthier, wiser, freer, more autonomous, more likely themselves to become servants?
  111. 111. “In my belief, servant-leadership is anything than weak. In fact, it takes a toughness and a strength of character because you are, in fact, making a commitment not just to the bottom line financially but to the bottom line when it comes to people” Larry Spears – CEO of the Greenleaf Center for Servant Leadership
  112. 112. “Servant-leadership challenges people to be brave and courageous, and to bring ideas like friendship and perhaps even love to the work place.” Larry Spears – CEO of the Greenleaf Center for Servant Leadership
  113. 113. What is the only company to make the top 10 of Fortune magazine’s “Top 100 Best Companies to Work For” list every year?
  114. 114. TDIndustries Company Profile • Mechanical/Electrical/Plumbing Contracting & Facility Service Co. • Founded: 1946 • 2003 Revenue: $239 million • Number of Partners: 1300+ • Number of Partner Stockholders: 900+ • Offices in: Dallas (HQ), Fort Worth, Austin, San Antonio, Houston, Washington, D.C., Denver & Phoenix
  115. 115. So what makes TDIndustries one of the World’s Greatest Employers?
  116. 116. “The reason we are in business is to be a great place to work. You have to have an intention or passion to be a great place to work.” Jack Lowe, Jr. – President TDIndustries
  117. 117. “People are not getting into the construction industry. Construction has always had that bad name – low pay, dirty work, no benefits, no future. We’re trying to turn that around.” Billy Platts – Vice-President TDIndustries – San Antonio
  118. 118. Servant Leaders are active listeners… they elicit trust… and share power. Our Basic Values are the most important characteristic of TDIndustries and guide all of our relationships — with our customers‚ our suppliers‚ our communities‚ and among ourselves.
  119. 119. Belief in the Individual •Concern for each individual •Each individual has importance •People are basically honest •People want to do a good job •Draw strength from the uniqueness of each individual and together they become greater than the sum of their members
  120. 120. Concern for the Individual = Safety National Safety Excellence Award Associated General Contractors - 2000
  121. 121. Valuing Individual Differences • Accept each individual • Be proactive • Diversity committee & awards
  122. 122. Don’t be like W. C. Fields who once said: “I’m free of all prejudices, I hate everybody equally.”
  123. 123. Honesty Always the best policy and at TDIndustries, it is simply the only policy when it comes to dealing with each other, our suppliers, and our customers.
  124. 124. “A good boss needs to be honest with employees, customers, vendors, etc. If you receive more merchandise than you were charged for, let the vendor know. If a customer overpaid on an account, return the overage.”
  125. 125. “If you or your staff damaged a door, don’t call your supplier to tell them it came in damaged, admit that you damaged it. When your employees see that you are honest in your dealings with others, you will earn their trust and respect.” Jim Lett - A.B.E. Doors and Windows
  126. 126. Building Trusting Relationships Believe people react positively when trust and confidence are placed in them and when the best is expected of them.
  127. 127. Fairness Fair treatment and fair opportunity benefit everyone.
  128. 128. Responsible Behavior Expect people to act responsively and to work for group goals. Expect people to be dependable and to work hard.
  129. 129. High Standards of Business Ethics TDIndustries has a reputation for “doing the right thing.” Over time, “doing the right thing” is also the best business philosophy.
  131. 131. Top 100 Training Organizations Training Magazine 2001, 2002, 2003
  132. 132. The Marks We Leave As time goes on and we reflect On the things we’ve said and done; The places we’ve been, The people we’ve met And we think of all the fun. We realize the marks we leave in life Aren’t made of stone or steel But rather of the lives we’ve touched And how we make folks feel.
  133. 133. For people are far more valuable Than achievements great and high, Than cars or planes or space shuttles Or buildings reaching to the sky. You and I can leave our mark in life By doing all we can To serve and praise and uplift The lives of children, women and men. Mark Sanborn
  134. 134. “Raising the Door Tour” – TDIndustries – Great Place to Work Institute – Top 100 Best Places to Work For – FISH! Philosophy – World Famous Pike Place Fish Market – John C. Maxwell – Mark Sanborn – Jeff Blackman – Institute of Door Dealer Education & Accreditation – Job Descriptions and Management and Employee Evaluation Forms – (members only section) If you are not a member of IDA but would like information on joining IDA please contact me at Resources