The document discusses improving the candidate experience in hiring. It notes that poor candidate experiences can include employers not communicating hiring decisions, jobs not matching descriptions, and representatives seeming unknowledgeable. To improve the experience, the document recommends recruiters take the candidate's perspective, communicate clearly at each step, personalize the process, involve employees, keep candidates engaged throughout, and provide feedback. The goal is to create happy candidates and recruiters.

1. Improving the Candidate Experience
Scott Mitchell
American Wedding Group, Director of Production

2. 1 Introduction
2 What is the candidate experience & why is it so important?
3 What makes for a bad candidate experience?
4 How do we make changes to improve their current experience?
5 Summary
6 Questions
Agenda

3. Clap along if you know what happiness is to you – Pharrell
Happy Candidates = Happy Recruiters
Introduction

4. What is the candidate experience and
why is it so important?

5. Careerbuilder 2013 Survey
60% - employer never let them know the decision
43% - found out during the interview the job didn’t really
match what was written in the ad
34% - the company didn’t present a positive experience
30% - company representative didn’t seem
knowledgeable
29% - the company never acknowledged receiving the
application
What makes for a bad experience?

6. 6 steps that will get you headed in the right direction
How do we go about making changes?

7. 6 steps that will get you headed in the right direction
1 Walk in the candidate’s shoes
How do we go about making changes?

8. 6 steps that will get you headed in the right direction
1 Walk in the candidate’s shoes
2 Communicate
How do we go about making changes?

9. 6 steps that will get you headed in the right direction
1 Walk in the candidate’s shoes
2 Communicate
3 Personalize the process
How do we go about making changes?

10. 6 steps that will get you headed in the right direction
1 Walk in the candidate’s shoes
2 Communicate
3 Personalize the process
4 Bring your employees into the process
How do we go about making changes?

11. 6 steps that will get you headed in the right direction
1 Walk in the candidate’s shoes
2 Communicate
3 Personalize the process
4 Bring your employees into the process
5 Keep the candidate engaged
How do we go about making changes?

12. 6 steps that will get you headed in the right direction
1 Walk in the candidate’s shoes
2 Communicate
3 Personalize the process
4 Bring your employees into the process
5 Keep the candidate engaged
6 Seek and provide feedback
How do we go about making changes?

13. Summary and Questions

14. Scott Mitchell
American Wedding Group, Director of Production
Scott@Americanweddinggroup.com
The best way to get started is to quit talking and
start doing – Walt Disney
THANK YOU!