Student Development in Action! - 2015 Monash Business School Program

PROJECTS 2015
Beers,PeersandComedyCheers
BubbleSoccer
BusEcoWelcomeBBQ
DineandSmash
MelbourneOuting
PAL Program
Career Readiness in ACTION!
www.orgsthatmatter.com
PALProgramBBQ
PostItNoteIt
RUOK
ScavengerHunt
SocialBBQ
SparksTrivia
VroomVroomEscapeRoom

2
PAL Program
COPYRIGHT
PAL Program 2015 – Career Readiness in ACTION!
The PAL Program 2015 – Career Readiness in ACTION! ebook has been
created by students from the Monash University PAL Program from within
the Monash Business School.
Published by What Really Matters Publishing
c/- Organisations That Matter
Compiled By Gary Ryan, Facilitator of the Projects Program
Level 8, 350 Collins Street
Melbourne, Victoria 3166
AUSTRALIA
Phone +61 3 8676 0637
E-mail: info@orgsthatmatter.com
Copyright © 2015 Gary Ryan, Organisations That Matter® & Monash
University & each of the members of the project teams.
All effort was made to render this ebook free from error and omission.
However, the author, publisher, editor, their employees or agents shall not
accept responsibility for injury, loss or damage to any person or body or
organisation acting or refraining from such action as a result of material in
this book, whether or not such injury, loss or damage is in any way due to
any negligent act or omission, breach of duty, or default on the part of the
author, publisher, editor or their employees or agents.

3PAL Program
CONTENTS
Beers, Peers and Comedy Cheers
Bubble Soccer
4
11
16
21
28
34
41
48
53
62
68
74
BusEco Welcome BBQ
Dine and Smash
Melbourne Outing
PAL Program BBQ
RUOK
Scavenger Hunt
Social BBQ
Sparks Trivia
Vroom Vroom Escape Room
Post It Note It

4
TEAM MEMBERS PROJECT ROLE
Jennifer Chelsea Veres Team Leader
William Vien
Jessica Welch
Rebecca He
PROJECT NAME:
Beers, Peers
and Comedy
Cheers
PAL Program – Beers, Peers and Comedy Cheers

5PAL Program – Beers, Peers and Comedy Cheers
PROJECTPURPOSE
Our project was aimed at generating ‘student to
student’, ‘student to university’, and ‘student to
community’ engagement. The way we thought this
would best be achieved was through a comedy night
for students, staff and greater community members. It
was designed to provide students with an opportunity to
network and meet other students and staff in a casual
and relaxed environment. As a team, we believe it to
be very important that students have the opportunity to
interact with other students, and also meet new people
from the wider community, including university students
from other university’s such as LaTrobe and Victoria
University, to build new connections.

6
GOALS
Quantitative Goals
• Have as many students attend the event as possible
– we aimed for approx. 40 students
• To receive the full $500 bursary, which we used to
purchase drinks and food for the night.
• To have enough proceeds from the night to cover
the cost of the comedians – this was $300.
Qualitative Goals
• To engage the Caulfield Campus Community
Division in promoting the event with us.
• To invite alumni, and students from other universities
(LaTrobe and Victoria University) to attend the
evening.
• Topromotenetworkingandarelaxedandwelcoming
environment for students to meet other people.
• To have as many laughs as possible

7
GOALS(cont)
What We Planned
Task Explanation
Determine what, when, where, who.
We planned the night to be on August the 13th, 2015 in H116 from 5-9pm. We would all need
to be there. We also needed two volunteers.
Determine who does what on the night
Jennifer – will be the manager for the evening to ensure that everything funs smoothly.
Jessica – MC for the night.
Will – Food and drink supervisor to ensure that all students have wrist band.
Rebecca – working at the door to collect money and check tickets.
Determine what food and drink we will
need, plus who the comedians will be.
Jess presented a list of comedians and we collectively chose who we wanted.
We determined as a group that we would get the drinks that were on special closer to the
date. Jennifer was in charge of the money so she will purchase a couple days out.
Confirm bookings with Ali
Ensure room and date is booked. Also submit brief to ensure that event is marketed during
orientation.
Start generating posters. Will to engage students from Art/Design to assist.
Hire comedians
Jess was to hire the comedians for the evening. A confirmation email to be sent to Ali and
team members.
Create online bookings
Jennifer worked with MEX to set up an EventBrite ticketing system, and to have ticket
surcharge costs covered by the club.
Generate Budget (attached)
Meet with Pizza venues Determine which venue gave us the best deal – Flames Pizza at Caulfield.
Submit BEIMS Send all information to Ali, including RSA of volunteers.
Confirm pizza numbers
Jennifer to confirm with Flames the number of Pizza for the night. Also, direct bank transfer of
funds from MEX to cover pizza cost.
Create Run List Jennifer to create Run Sheet for the night so everyone has all information.
Promotion
Will to speak with Non-Res Colleges, promote via Facebook. Rebecca to set up stall at
Orientation Week to promote. All members to help.
Jess to attend first year lectures and hand out fliers and speak about the event.
Printing Jennifer to print all marketing information for the stall.
The week of
Jennifer to buy drinks, wristbands and cutlery (paper plates, etc.) Will and Rebecca to send
out final reminder via Facebook. Jess to confirm comedians and give them final instructions.
On the night Follow the run sheet created earlier.

8
WHATACTUALLYHAPPENED
All of the work that we aimed to complete was actually
completed, however on the night we did a lot more than
we actually intended on doing as we had left a lot of work
to last minute. The run sheet is as follows:
Thursday 13th August 2015
5pm – Arrival and debrief
Roles for the night
• Jennifer : “manager” to oversee the night and interact
with security. Will do various jobs that need doing
and assist all other roles.
• Jessica : MC and dealing with comedians
• Will : Food and drink supervisor – make sure that
drinks are iced and food is set up in an easy manner.
Will also help Rebecca at the door.
• Rebecca : Door – check people’s tickets and also
collect money for people who are paying cash on the
night.
• Jackie Sun and Katelyn Gregory : food and drink
distribution as they have RSA
5:10pm – 5:45pm – Set up
• Jess will bring USB with music. Plug in and play while
comedians are not on.
• Ensure handheld mic is ready for use.
• Collect Bean Bags from MONSU. Bean Bags should
be strewn in the centre of the room in front of stage.
• Chairs should be set up in arch behind these (make
sure they are correct. BEIMS people should have
done it, but just double check)
• There should be table’s right where people enter
in a row. Pizza should arrive at 5:45 and should be
left in boxes, which drinks should be stored in iced
containers on the tables. If tables are not in a row
(should already be, but again, making sure) then align
appropriately. Plastic plates + napkins available.
• Posters – Stick a3 posters from train station showing
how to get to H116, around campus. Also stick them
outside the door.
• Ticket stamping/entry: one of the table should be
here with posters on it. MEX will provide a cash box
to collect cash from entry in. MEX also has a stamp
which indicates that the ticket has been seen and
entry provided.
• ID MUST BE SHOWN HERE TO OBTAIN WRIST
BANDWHICHALLOWSALCOHOLCONSUMPTION!
NO ID, NO ALCOHOL. Security will assist in ensuring
this.
• Any other jobs?
6pm – Doors open + mingle
• People are welcome to enter at this time onwards.
Unless you are involved in running the event, you are
to wait outside. Again, this is OHS.
• OncewristbandsareputonandIDchecked,students
can collect food and drink
6:30pm - 7:15pm – Celia P stand up
7:15pm – 7:30pm – Intermission
• Students again welcome to collect food and drink at
this stage plus run off to the toilet
7:30pm – 8:15pm – Michael Chamberlin
stand up
8:15pm – Close by Jess and final drinks

9
WHATWELEARNED
Please identify any major lessons that related to the
gaps between what you had planned and what actually
happened, as well as specific lessons for each of the
ten employability skill
Leadership
We found that, at the beginning, it was not just the team
leader who would make decisions, it would be done
collectively which we found to work very efficiently. When
it came to the actual running of the event, we found it
very helpful having a set leader, as everyone knew who
the point of contact was, and there was no confusion on
the actual night.
Communication
Communication was very difficult as each of the team
members did not live close to each other, which made
having meetings very difficult. We eventually worked
out that having Skype meetings were more efficient and
everyone was able to be included in those.
Planning and Organisation
Planning was very easy, as each team member had
great ideas and ways of making things easier. The actual
execution of the plan, and ensuring everything was
organised was a little bit harder because we had left things
to last minute. This made finishing things a bit of a rush.
Problem Solving
After everything was planned and the night had begun,
there was a situation where one of the comedians was
running late. We decided as a team to order more pizza
and play some music to keep people entertained while
we waited. This was really great to see everyone coming
up with these ideas.
Teamwork
As a team, we believe we could have worked a bit better
with each other. We are great leaders, but this meant
that we did not communicate all the information to each
other as we should have.
Initiative and Enterprise
We believe that the team leader took a lot of initiative as the
event grew closer, as we still had bits and pieces left that
we needed to complete. It was good to have someone
take charge to ensure that the work was completed, and
that all additional ideas that we had were actually included
on the night, such as having decorations.
Customer Service
We felt that on the night, we were really friendly and
interacted a lot with those who attended. It was great
to meet so many people, as we had 70 attendants
in all. We also felt that we did a great job in terms of
professionalism, as we were all dressed in the Leader’s
shirts, and we were very friendly.
Lifelong Learning
We learnt a lot from organising this event. In particular,
working together as a team and communicate effectively
to ensure that things were done accordingly. New
challenges such as marketing, venue preparation were
obstacles but ultimately it was achieved and there are
many things that can be taken away from this event –
given the challenges and successes.
Technology
We utilised technology a lot for this event. We had the
booking system online for attendants and we utilised
group chat on Facebook and emails to coordinate our
efforts and update each other on our progress. We also
had an event page on Facebook and promoted on
several Facebook pages, including our personal pages.
We relied pretty heavily on technology.
Self-Management
We all had our own tasks that we needed to undertake
and complete in order for the night to run smoothly. We
each had deadlines and goals that we needed to meet.
It took a lot of self-management and organisation to get
everything done and within our own set deadlines. A lot
of deadlines were extended throughout the planning
and this needed to be improved.
Innovations
We found that through engaging the wider community
and getting volunteers to assist on the night, we were
actually more efficient, than if we tried to do it on our
own. We also utilised friends who got us discounts on
drinks and food for the evening, which made saving on
costs much easier. Our greatest innovations were the
people around us.

PAL Program – Beers, Peers and Comedy Cheers 10
RECOMMENDATIONS
We recommend that next year’s Leader’s try and get
as much work done as possible, as soon as possible.
Our group experienced difficulties as a lot of work was
left to last minute, and we constantly had to wait for
external parties to respond to us. You need to pre-empt
that people will take a while to get back to you, and this
means as a Leader you need to work ahead of schedule
to try and get as much work done as quickly as you can.
We would firstly like to thank the Dean of Business
and Economics for continually supporting the growth
and development of students and their leadership
capabilities through the BusEco PAL Leader’s Program.
We would also like to thank Gary Ryan for providing us
with the skills and knowledge that we needed in order to
develop and execute our event.
Celia Paquola and Michael Chamberlin, the comedians
on the night, were fantastic and also deserve
acknowledgement for the services that they provided
on the night. We also had volunteers on the night, from
Non-Residential Colleges, who we would also like to
thank.
Finally, we would love to thank Alison Richardson.
Without Ali, and her continual support (both within the
program, and outside of it), the project would not have
been as successful. Her advice, guidance and kindness
was a big contribution to the team, and the overall
program.
ACKNOWLEDGEMENTS

11
TEAM MEMBERS:
Connor Downie
Cynthia Mkutchwa
Julia Pereira
Frank Chan
Daniel Wheatcroft
Chloe Carlyon
PROJECT NAME:
Bubble
Soccer
PAL Program – Bubble Soccer

12
Enhancing student - student experience for first year
student at Caulfield Campus through the introduction of
Bubble Soccer1.2 Project Highlights and Best Practices
Quantitative Goals:
• Have at least 64 people attend the event
• To raise $128 in proceeds.
• Run 8 games – 8 people per game for 15 minutes.
• Budget -
Qualitative Goals:
• For new students to make friends
• To welcome new students
• To make new students familiar and comfortable with
the environment.
PROJECTPURPOSE
GOALS

13PAL Program – Bubble Soccer
• Laser tag
• Venue hire
• Meeting times
• Marketing- putting up posters
• Dates – to be run in week 3 of semester
• Equipment hire from Clayton campus
• Planned to make it a paid event then give funds raised
back to the PAL program for future programs
• Use the minutes from the meetings on Facebook
• Ali booked the courts for during the orientation period
• Had to hire equipment from outside supplier
• When we approached MONSU to put posters up we
were told that we needed to have an affiliation with
a student society/club to be able to put posters up
around campus, which impacted our advertising on
the day
• We had two meetings outside the compulsory
workshops where we figured out ways to sort out any
problems that we had with the project
• Ali advertised in the newsletter that there was no cost
for our event, so we were unable to advertise any cost
for the event on our posters
• 40 to 50 people attended the event
• No cost for printing of our posters, Ali organised this
• Lower cost for drinks and lollies we only had to use a
$50 coles gift card, not the $100 that was advertised
• Lower cost for budgeted equipment hire, no court hire
cost, Ali booked this
WHATWEPLANNED
WHATWEPLANNED
What We Planned What Actually Happened
Event Type Laser Tag Bubble Soccer
Date Week 3 during semester Orientation Week
Venue Chisholm Hall Chisholm Hall
Equipment Hire Monash Sport Bubble Sports –External Company
Marketing Flyers and Posters Word of Mouth
Attendees 64 50+
Event Fee $2 per person Free
Games 8, 15 minute games 10, 8 minute games

14PAL Program – Bubble Soccer
WHATWELEARNED
Leadership
There was no appointed leader, which gave everyone
a role, in certain circumstances we may have needed a
leader to guide us so that we could make a solid decision.
Communication
Even though there was good communication within
the team, there needed to be effective communication
regarding event costs and charges with the event sponsor.
We also needed to communicate effectively with the
equipment supplier to find out how the game is run.
Planning and organisation
More research could have been used to keep us all more
informed of what could be done in regards to putting
posters up.
Problem solving
When we could not get our posters up, team members
went around and used word of mouth to get people to
come through.
Teamwork
Even if some people were unavailable other members of
the team took initiative, rose up to the occasion and did
what needed to be done.
Initiative and enterprise
On the day of our Group Project there were several other
orientation activities being held. To begin with, we had very
few participants playing Bubble Ball, so one of our team
members decided to think outside the box and visited the
Peer Mentoring session to make an announcement about
our event and lead about 30 f the first years down to the
hall where Bubble Soccer was. Without using this initiative
we wouldn’t have had such a high number of participants
or as effective word of mouth from students.
Customer service
It was essential to conversate with the attendees and keep
them engaged. This was achieved by having someone at
the door welcoming people and having other members of
the team participating in some of the games.
Lifelong learning
Compromise and change has to occur with teamwork.
What may initially be planned will have to be adapted
in order to work with what is available and possible.
Delegation of tasks needs to occur as to a fair distribution
of tasks so no one is overwhelmed.
Technology
Technology is what enable the team to maintain effective
communication through e-mailing, facebook messaging,
phone calls and google documents. It really allowed
us to stay on top of the various tasks at hand such as
communicating with Ali, getting quotes for equipment and
the hall, as well as keeping track of which team members
were working on which jobs.
Self-management
Each of us were responsible for our own time management
and had to organise leave off work, transport to and from
the venue, being on time and completing any tasks we
volunteered to do.

15
• Have a backup plan in case the first idea is not
approved or doesn’t work out.
• First years are often like sheep, the hardest part is
getting the first few students to get involved; then the
restwillfollow.Werecommendorganisingafewfriends
to come down to participate and kickstart the activity.
This will give the vibe of an exciting atmosphere and
draw the first years in.
• Don’t be afraid to delegate tasks to other team
members – you’re all there to help each other.
• If your event is on campus, try to be in an open location
rather than hidden away.
• Groups should be made up of team members with
different types of strengths and weaknesses to
balance each other out.
• Have the Peer Mentor Program run by Leaders in the
opposite semester to the Leaders Group Project to
avoid the stress of balancing too many co-curricular
activities at once.
(This will be based on what we have learnt to help
others in future programs.)
• The Dean
• Ali Richardson
• Gary Ryan
RECOMMENDATIONS
ACKNOWLEDGEMENTS

16
PROJECT NAME:
BusEco
Welcome BBQ
PAL Program – BusEco Welcome BBQ
TEAM MEMBERS
William Hunt
Ibrahim Hassan
Andre Shea
Alex Setiawan
Mary Isaac

17
PROJECTPURPOSE
GOALS
• Introduce and engage first year students to the
business school and each other to establish
meaningful friendships prior to the commencement
of university.
• Educate new students about the extracurricular
opportunities available at Monash.
• Communicate stress management techniques and
platforms available to lend emotional support.
• Giving out tips and tricks for students so that they
can survive and thrive during their university years.
Quantitative goals
• We were expecting to interact with around 60- 70
first year students
• Expected to distribute 60-70 fliers
Qualitative goals
• Students engaged with each other
• Students found the information in the fliers useful
• Students were more aware of what they can do at
university other than courses
• Students thought the tip tricks would help them out

18
Planned to have a fun games day (consisting of three
games) and barbeque designed to engage new students
and allow them to form new friendships prior to university
beginning to ease the transition into university life. We
also created a flyer so that first years were aware of the
extracurricular activities that are available.
Did not end up playing any games due to the pace at
which people arrived to the event. Instead we took on a
more active role in engaging and introducing students to
people who were studying similar things or had similar
interests. We handed out the fliers and talked students
through the opportunities available. As a team we helped
some students with enquiries about studying a commerce
or commerce related degree but did not give out specific
course advice which were for course advisors to answer.
Helped some students with issues they were having with
enrolments and timetabling.
WHATWEPLANNED
Textbooks
Textbooks can be an expensive part of univer-
sity life! A great place to get second hand text-
books (and save some money) is Monash
Marketplace available from the my.monash
portal or at the following link:
https://my.monash.edu.au/community/
marketplace/
Once there simply type in the unit code of the
textbook you want e.g. ACC1000 and a list of
sellers who are selling the textbook will ap-
pear, you can then contact the seller directly
to negotiate when and where to pick up the
textbook!
Student exchange
Looking to travel? Looking to gain some valu-
able life experience? Looking to set yourself
apart from the crowd? Then a student ex-
change is the answer for you! A student ex-
change gives you the chance to study over-
seas and in most cases pay the same fees
you would as if you were studying at an Aus-
tralian campus!
For more information visit:
http://www.monash.edu.au/study-abroad/
outbound/exchange/
Useful Information
Calculators
For all exams requiring a calculator you will be
required to have a faculty approved sticker on
your calculator. These are available from each
faculty at several different locations, look at
the links below to see where you can get
yours!
Business Economics Faculty:
http://www.buseco.monash.edu.au/acc/
student/calculators/
Engineering Faculty:
http://www.eng.monash.edu.au/current-
students/calculators.html
Science Faculty:
Stickers available at the science office on
Rainforest Walk.
Business/Commerce Students’ Society
BCSS give Monash students a stepping stone
between their academic and professional
lives. The society’s mantra is ‘Branching out’,
providing opportunities and insights into ca-
reer progression and advancement. The
BCSS also provide students with a variety of
social activities and events throughout the
year.
Find out more:
http://www.monashbcss.com.au/
Stress Management
Stress is a common issue for all tertiary stu-
dents, particularly around assessment or exam
time. The good news is that there are lots of
ways to take care of yourself and manage your
stress. Remember, you can always seek help
from on-campus student support services if
you’d like some extra support.
Tips to manage stress
 Take care of yourself. Eat a healthy diet, exer-
cise regularly and get enough sleep. These
three form a great base from which you can
optimise your ability to study.
 Do things you enjoy; go for a walk, listen to
music, play sport, read for enjoyment, keep a
personal journal or play with your pets.
 Discuss your problems. Talking to someone
else often puts problems into perspective.
 Work out what is causing you stress and ad-
dress it. For example, if you are having prob-
lems with a particular subject talk to your lec-
turer or other students about it. If you feel you
are slipping behind, you could contact student
learning support on campus.
 Have a plan to manage the extra stress around
assessment and exam times. A good long-term
strategy to deal with exam stress is to manage
stress throughout the academic year.
 Learn a relaxation techniques such as yoga or
meditation, and set aside time to practice it.
You may have to experiment with a few differ-
ent techniques before you find the one that
works best for you.
Prepared as part of the 2015 Monash Business School
PAL Leadership Program.
Group members: William Hunt, Andre Shea, Mary Issac,
Ibrahim Hassan and Alex Setiawan.
First Year
Tips Tricks
A guide to new students
in semester two, 2015.
“Adopt as your fundamental creed
that you will equip yourself not just
for your own benefit but for the ben-
efit of the entire community.”
Sir John Monash
All information contained in this document is current at the time of
publication. Monash University reserves the right to alter this
information at any time (should the need arise). Please check the
Monash University website for updates: www.monash.edu
Published July 2015.
CRICOS provider: Monash University 00008C
Leadership Volunteering Want to know more?
Leadership
One of the best skills you can pick up and
hone at university is your leadership skills and
Monash has a range of programs you can par-
ticipate in. Some of the programs you that
may be of interest are:
 P.A.L Program (Bus Eco Faculty)
 Peer Mentor Program (Bus Eco Faculty)
 Access Monash Ambassadors
 Ancora Imparo student leadership program
 Monash Orientation for Higher Objectives
(MOHO)
 Accounting and Finance Leadership Pro-
gram (Bus Eco Faculty)
Find out more online at:
http://www.buseco.monash.edu.au/
student/pal/
Volunteering
There are a number of opportunities to give
back to both Monash and the wider communi-
ty whilst studying. This allows you to build
valuable personal skills and contribute to the
development of others at the same time. See
what opportunities are available here:
http://www.monash.edu/volunteer
http://www.monash.edu.au/students/career
-connect/employability/volunteering.html
The Business Economics faculty endeavor
to provide all the necessary support that stu-
dents will require to succeed during their time
at Monash. The best starting point is the cur-
rent students website:
http://www.buseco.monash.edu.au/
student/
If you would prefer to talk to someone in per-
son the place to start is the Business Stu-
dent Services Office, which can be found at:
Menzies Building (Building 11), Room 258,
Level 2, Wellington Road, Clayton.
Alternatively, you can contact the faculty to set
up a meeting with a course advisor or seek
the best contact for your query:
enquiries.clayton@monash.edu
(03) 9905 2327
Lastly don’t forget to chat to current students
and get an insight into what it is really like to
be a student in the Monash Business School.

19
Leadership
Learned how to negotiate different leadership styles
when planning, organising and executing our activity.
Communication
Used an agreed upon platform to communicate each
person’s roles and responsibilities as well as deadlines
and what had been achieved.
Planning organisation
Liased with Monash Sport to obtain sports materials
3 weeks prior to the event; assigned team members’
responsibilities on the actual day; organised
collaboration bbq with BCSS.
Problem solving
Adapted to different circumstances to what we had
originally planned. Consequently we had to quickly
come up with a new approach to the day in order to
make it useful and interesting.
Teamwork
Learned how to delegate work evenly among team
members as well as work diligently and cohesively as
part of a team.
Initiative enterprise
Took the initiative to use our project to tackle an
issue that many new students face given the difficulty
associated with making initial friendships at university
due to various barriers including introvertedness and
differences in backgrounds. We coupled this with our
other goal of educating students about the available
opportunities.
Customer service
We interacted with the first year students and talked
about our experience here at university. We also helped
many students with their enrollment issues and ensured
that they were directed to the right personnel.
Lifelong learning
Maintained focus on the overarching priority and goal
despite the initial setback of not attaining the expected
crowd volume.
Technology
Used google drive and a facebook group as a platform
to reach out to each other.
Self-management
Providedsupporttoateammemberwhohasnotprovided
sufficient cooperation by formulating a strategy to move
forward together ultimately - set minimum standards
expected of each team member subsequently
Marketing
Marketed ourselves and the event on our individual
facebook pages for viral effect - increasing the positive
exposure of the business school in the process.
Ali made an event on the orientation planner so that new
incoming students could register to the event.
Innovations
Created and designed flier with emphasis on catching
the student’s attention. Collaborated with BCSS to do
the barbeque so that we could focus on interacting
with the students. This also provided BCSS with an
opportunity to gain new members, thereby creating a
mutually beneficial situation.
WHATWELEARNED

20
• Be conservative with the numbers you are expecting.
• When planning events for orientation things get
finalised pretty soon so it is important to have a
clear picture and to be able to formalise ideas early.
The dates tend to be inflexible so it vital that dates
are set quickly.
• If planning a sporting event try to get sports
specific equipment i.e mini goals for soccer, a net
for volleyball etc. so that people will immediately
identify what you are trying to do.
• ProfessorColmKearney,Dean MonashBusinessSchool
• Professor Keryn Chalmers, Deputy Dean Monash
Business School
• Alison Richardson, Manager Student Development,
Monash Business School
• Gary Ryan Founding Director, Organisations That Matter
• Monash Sport
• Business and Commerce Students’ Society (BCSS)
RECOMMENDATIONS
ACKNOWLEDGEMENTS

21
PROJECT NAME:
Dine and
Smash
PAL Program – Dine and Smash
Jimmy Truong Team Leader
Joy Pasukov Administration
Kimberly Yan Treasurer
Jessica Lim Marketing
Bryan Ang Design and Graphics
Cindy Giang Photographer and Social Media
Nicholas Ou Logistics and Operations

22
PROJECTPURPOSE
GOALS
The project ‘Dine and Smash’ - a casual day rotation
of tennis, badminton and table tennis at Monash Sport,
followed by a student-organised Aussie BBQ, it was
intended to develop student-student benefit on behalf of
the Monash Business and Economics Leaders program.
The purpose of our project was to involve and engage
first year Business and Economic students into university
by creating a friendly environment and foster inclusive
relationships to ensure a positive initiation and transition
into the university (and Australian) life.
Quantitative goals
• 20studentattendance(plus6leadersasparticipants)
• $0 loss - breakeven
• Maximum budgeted spend of $80 on food, drink
and amenities
• Maximum budgeted spend of $350 on sporting
facilities
Qualitative goals
• To enhance student engagement with the Monash
University faculty and brand
• To encourage positive first year relations and student
bonding over shared activities
• To achieve a sense of belonging and inclusivity
• To develop our professional leadership, project
management and employability skills
PAL Leaders project - Income/Expenses Budget
Project name Dine Smash
Delivery date 1 Aug 2015
Income Dr Cr
Project income (do not include faculty funding) - $10 each
Students - 13 members $130.00
BusEco Leaders - 7 members $70.00
Total $200.00
Expenditure
Court Hire $300.00
Marketing - Posters $20.00
Food
Sausages $15.00
Bread $5.00
Sauce $5.00
Onions $5.00
Fruits $20.00
Drinks $10.00
Cooking Oil $5.00
Utensils (Serviettes Cups) $5.00
Total projected expenditure $390.00 -$190.00
Total funding request from Faculty -$190.00 (Max $500)

23
At the initial stage of the planning, we had created a
timeline for the planning of our event. Our original plan
was to hold a cycling event. However, we were not able
to go through with this event and had to follow up with
our contingency plan. These were the steps we followed
in the lead up to our event:
1. Collect a variety of ideas as a possible project
2. Original project: Bike day and BBQ
3. Plan for the project
a. Find a bike supplier and a suitable location for
cycling and BBQ
b. Grocery list for BBQ
c. Budget for the event
4. Marketing and Design team to start advertising the
event.
5. The Bike project was scrapped because the bike
rentals do not supply due to the Winter season.
6. Contingency: Racquet sports - Table Tennis,
Badminton, Tennis
7. Re-market the event
8. Schedule as below
Actual event details
Dine and Smash - Saturday 1st August at
Monash Sport Clayton
Schedule on the day
9.30am - 10.00am Arrive
10.00 - 10.10am Set up courts and debrief everyone
10.10 - 12pm Sport Session
12.00pm - 1.45pm BBQ and chat
1.45pm - 2pm Clean up and conclude
Team member roles
Tennis rotation Cindy
Table tennis rotation Nicholas
Badminton rotation Jessica, Jimmy
Supervise BBQ and
drinks
Joy, Kimberly, Bryan
WHATWEPLANNED

24
In the lead up and during the event, a number of unplanned
incidents had arised. It was essential that our team was
flexible to work cohesively as a team to overcome these
problems.
• The weather conditions during the day were poor
and unsuitable for outdoor sports. As a result, a team
decisionwasmadetocancelthetennisrotation,leaving
only the table tennis and badminton rotations.
• We had poor student participation with a total of 4 first
year business students attending the event.
• Due to miscommunications, the price advertised
through email for the event was incorrect (advertised as
a free event), this was not amended until a week before
the actual event.

25
Leadership
Our part as Leaders necessitated comprehensive planning
and initiative be taken to enable fluid event planning,
management and operation. At the start of the project,
each individual was assigned a role and had to take
initiative to complete their part. The roles were assigned
based on both individual strengths and skills as well as
skills that required further development. Throughout the
planning stages there were hiccups and detours that
resulted in deadlines to be overdue. This allowed us to
gain insight and experience in project management and to
overcome hurdles encountered in our work.
Communication
We learnt that regular communication within the team was
essential to ensure smooth planning of the project. This
involved communicating through Facebook messenger
group to schedule face-to-face team meetings. These
meetings were important to facilitate the coordination of
roles and progress in planning the event.
As we had low attendance on the day, in future, we would
need to confirm attendance via two-way communication
a few days before event with participants so we are able
to more accurately plan ahead for such amenities as the
number of courts needed and food.
Planning Organisation
Time management was necessary to create a timeline and
structure our workflow. We needed to delegate tasks and
operations from early in the beginning of our project. This
timeline was created at the start of our project to ensure that
meetings were scheduled and deadlines for reports were
met. Further, we also needed to maintain accurate records
of our progress and past actions and activities to be able to
better achieve short term and long term objectives.
Problem Solving
We had to recognise where barriers existed and be flexible
when our plans needed to change change. Originally we
intended to hold a cycling session along the Yarra River,
and hence modified this to indoor sports to be held at
MSAC in CBD. Considering the student decision process,
we realised that place might be a limiting option, especially
for students who were new to Melbourne city, and hence
amended the location to Monash Sport on Clayton campus
as a more pragmatic option. We also had to account for the
importance of timeliness - finding a new solution as soon as
possible was a priority so no time was wasted in planning
and executing tasks for the new plan
Teamwork
Due to our large group size, we had to ensure that all
decision making processes were democratic and fair to
allow for effective and inclusive progress. We held regular
monthly meetings to ensure that each of the team members
had fulfilled their tasks, our progress remained on course
and that, for the sake of effective communication, we could
discuss any issues arising via face-to-face conservation for
more immediate resolution. This made coordinating roles
and tasks with each other more effective so that we could
cohesively work together towards our mutual goals.
Initiative Enterprise
Weaccommodatedforthelowtotalattendancebyproviding
a more personalised experience for the few number of
students that attended our event. All the participants
were international students and had just recently arrived
in Australia. We engaged with the students by answering
questions they had regarding activities to do around
Melbourne and about the study and cultural environment
provided by Monash University.
Customer Service
We had a poor understanding our the search costs involved to
findstudentsthatwouldbeinterestedinoureventandtherefore
ourlackofmarketingandpoorcommunicationwithcommitted
attendeesworkedagainstus.Weneededtoengageourtarget
students more and actively seek them out - since we had very
little contact with them leading up to the event, this may be
the reason we had low attendance. Ultimately though, since
we did have low attendance numbers, we were able to devote
additional resources and attention to the individual needs
of our four attendees, all of whom were felt they had a great
experience and were very satisfied.
WHATWELEARNED

26
Lifelong Learning
We learnt the benefit of having a project team and a
project plan to ensure that deadlines can be met. Effective
communication is also crucial to ensure this goal was met.
The project team constantly had meetings to discuss ideas
and to keep the personal connection to ensure no members
felt left out and was always contributing to the project. Online
messaging such as Facebook and email was constantly
employed to ensure quick updates and reminders.
During project evaluation we learnt that effective marketing
is required in all projects. Without a marketing plan and
initiating it, the project will not proceed as plan and may
suffer a loss. For future events the marketing team should
be focusing on specific niches to ensure the program can
be run successfully and efficiently.
Technology
During the the initial brainstorm and planning stage we
used laptops and iPads to store documents for our
project. Google docs were useful to share and collaborate
information within our group. Some of these documents
include our timeline for the planning of our project and the
budget outline. Facebook group messenger was used to
schedule meetings and obtain feedback for marketing
designs.Sincetechnologyprovideduswithspeedofoutput,
this was particularly useful for optimising our shared working
capacity and maximise returns from information mediums.
Self Management
A backup plan was required to ensure the project would still
proceed despite any fallouts that may occur, without having
to restructure the project completely. This allowed the team
to save time from thinking of new ideas at the very last
minute and from unnecessary re-budgeting. For example,
the grocery list for the BBQ remained the same from the
original plan.
WHATWELEARNED(cont)

27
RECOMMENDATIONS
We have a few recommendations for next year’s
Leaders or anyone who would like to implement a
similar project in the future:
• Find more effective way to engage with the
target audience (first year students) (apart from
facebook)
• Be prepared for the worst - usually your first idea
will not be the end product
• Contingency planning
• Be able to target specific student niche to ensure
the aims and goals are met
• For marketing, we should have highlighted that
the value addition gained from the event, being
significantly more than the actual cost, to attract
students
ACKNOWLEDGEMENTS
Monash Business School
For the opportunity to participate in the faculty PAL
Leaders Program and for funding and ongoing academic
and professional support.
Alison Richardson - PAL Program Manager
For supporting the projects and providing guidance.
Gary Ryan - Creator and Founder, Yes for
Success Program
For equipping us with the necessary skills involved in
project management, leadership and employability.
Monash Sport Clayton
For use of their facilities and equipment.

28
PROJECT NAME:
Melbourne
Outing
PAL Program – Melbourne Outing
TEAM MEMBERS
Phuong Hoang (Phoebe)
Qianwen Luo (Rosie)

29
PROJECTPURPOSE
GOALS
1. Provide a platform for new and current students
to socialise, network and make friends in an
environment rather than university campuses
2. Introduce new international/exchange/arts students
to Melbourne coffee culture, and Aboriginal arts
3. Aims to enhance students’ university experience,
making students feels included in the university
society
Quantitative goals
• Involve maximum number (25) of students in a tour
at National Gallery of Victoria
• Cater for 25 people with a budget of $150
• Have 2 volunteers to help out with group activities
and games
• Enough flyers for orientation showbags
Qualitative goals
• Educate students especially international/exchange
students about Australian Aboriginal Arts
• Follow the timeline, not falling behind schedule to
be able to join the Free Tour at NGV
• Create a social and networking event for students
• Help new second semester intake 1st year students
to feel included in the university community
• Interaction and good flow of conversation between
all students
• Collaborations between organising team, volunteers
and members for tasks done during BBQ
• Exceed expectation of participants

30
Date: August 8th
(Week 2 – Semester 2 2015)
Event idea in general
• An outing for new students
• Destinations:
1. Degrave Lane: meet up at Degraves Espresso
Bar (to be reviewed)
2. National Gallery of Victoria: group free touring -
45 minutes
3. St Kilda beach - BBQ 3 spots - if no public BBQ
spot available - dinner in the city
Expected number of participants:
• 8 -23 - free group tour: Collection and Special Exhibition
• Less than 8 attendees: Follow the flag NGV Australia
tour (Voluntary Guide tours - Sat, 1.30pm)
All including 90 mins of self-explore
Cost
• Transport: at student cost
• NGV: free tour, booking 2 group tours if possible,
revise 3 weeks in advance
• BBQ: $150 - or restaurant dinner if weather was not
suitable
Promote
• Permission for pin board around campus
• Facebook event
• Semester 2 orientation day showbag flyers with QR
code to registration site providing easy access
• Monash events booking site
Safety
Exclusion clause at booking
Higher purpose
Target audience were new current students. Especially,
international and exchange students as they are the main
audiences of the 2nd intake orientation activities. However,
event was open for all students on registration site.
• Social and network event for both new and existing
students
• Question time for new students about university, the
city, culture and etc.
• Introduce new international students to the coffee
culture and Aboriginal arts
• Help students to overcome communication difficulties
(esp. international students)
• New students feeling less overwhelmed
• Culture exchange
Expected outcome
• 8 - 25 students involved
• Students from varied course: under and postgrad,
new and current students
Tasks that needed to be done allocation
• Booking site
• Create leaflet and a Facebook event page
• Get approval for pin board
• Confirm number of attendance
WHATWEPLANNED
Tasks Due date Allocate Booking
Tour Booking 11/05/2015 Rosie 2 tours - 50 people 08/08/2015
Coffee Table Booking 06/08/2015 Phoebe Time: 2 pm - 3.30 pm
Plan Proposal 13/05/2015 Phoebe
Budget 16/05/2015 Rosie
Ali for e-planner 18/05/2015 Phoebe
Communication with sponsor - Ali Phoebe
Last date of registration 04/08/2015
Revise attendant no 06/08/2015 Phoebe

31
Risks Mitigation
06/08/15: Confirmed Caulfield Campus Lawn BBQ
tables in case not able to get a public BBQ spot in Yarra
River Bank
On the day of the event
• Participants showed up at different times and late,
our team suggested self-explore time of Degraves
Lane. Contact details noted down to notify
participants when event actually starts.
Changes
1. No booking at NGV:
a. Since tour costs $25 pp
Team decided to go with the volunteering tour and
visit NGV a week in advance to make sure tour time
and gather point
2. No Facebook advertisement since the event is fully
booked since early on Monash Event Booking site
3. Due to a large number of registers, the team
requested to ask for extra help from volunteer and 2
volunteers turned up to help out
4. Actual spending exceeded budget of $6 pp since
the budget did not take into account expense
for game and entertainment. Another reason for
overspent was on the day, due to low stock at the
supermarket, the team was unable to acquire some
items as planned thus, have to go with higher price
option.
5. Since only a small number of 8 turnups, we were
able to be more flexible with the activity on the day.
We adapted with 3 participants’ demand of going
to Queen Victoria Market then meet at BBQ spot. In
NGV, we offered participants the option to split up
in smaller team to explore different exhibitions. The
team made sure participants are well informed with
meeting time and place.
Results
Positive feedbacks were given to the team after the event.
WHATWEPLANNED(cont)
BUDGETED CATERING COSTS
For 25 people
Sausages 66 3 6.50 19.5
Bread 5 0.85 4.25
Sauces Tomato BBQ 1 2.70 2.7
Salad mix 3 2.00 6
Drinks 2 bottles 5 2.00 10
Plastic cups 40 2 1.00 2
Napkin 1 0.95 0.95
Tongs
Phoebe will
bring from home
45.4
Sponsorship 150

32
Teamwork
• Regular meetings and communication
• Team members helping each other out to complete
tasks required
• Acted with sensitivity to prevent conflict
• Conflict resolution, made sure all decisions are ran
through and agreed by all members
• Being responsible for own work to make sure team’s
goals are met
Communication
• Clear and active communication between members
• Instant sharing information between member through
online platform
Problem Solving
• Making sure there is always mutual understanding
between member
• Rules and agreement to avoid conflicts
• Testing all ideas and plans for the project such as
contacted NGV to make sure assumption of free tour
is confirmed
Leadership
• Delegation and allocation of tasks
• Making sure members have equal voice and satisfy
with all decisions
• Extra assistance and guidance for those who need
help
Project Management
• Team meeting: created agenda and allocated tasks to
members and set deadline
• Goal setting: executable
• Marketing: from creating flyers, marketing words for
online register
• Budgeting: planning and organising event the most
cost effective, e.g. research and contact NGV for time
and limit of free guided tour, research and budget
catering
• Managed to deliver the project on time regardless of
constraints
• Inspections of the venue in advance and confirm any
booking made
• After the event, followed up and asked participants
for feedbacks as well as if they wanted the have the
photos taken of themselves during the event
• Received positive feedbacks from participants
Time Management
• Able to deliver the project at proposed time and date
• Event ran smoothly on the day, no major delays that
affect the schedule
Initiative and Enterprise
• Developed a range of ideas for the project then
discussed and decided within the team with sponsor’s
and outsiders’ opinions
• Adaptability thus able to provide to different needs of
participants
• Being flexible with participants wants, e.g. some
people wanted to left for an hour then came back;
other came at the last activity of the day
Technological
• Online research skills
• Photoshop skills for flyers
• Online based document sharing
• Keeping track of work and organise data on online
platform
WHATWELEARNED

33
• Be aware that registration number is not always the
number of turn ups
• Have text message reminder of event 2 days before
event day
• Be more prepared with tools needed for event day to
avoid excessive spending on the day
• Be sure to book table and tour in advance
• Be sure to research transport and venue in advance,
and make known to all members and volunteers
Our team would like to acknowledge for the guidance and
support for our project of
Alison Richardson
Manager - Peers Ambassadors Leaders Program
Representative - Student Development
Gary Ryan
Director – Organisations That Matter
Volunteers packing showbags
Lim Kian Chee
Volunteer – Event Coordinator
Jakob Page
Volunteer – Event Coordinator – Photographer
RECOMMENDATIONS
ACKNOWLEDGEMENTS

34
TEAM MEMBERS
Paolo De Leon
PROJECT NAME:
PAL Program
BBQ
PAL Program – PAL Program BBQ

35
PROJECTPURPOSE
GOALS
The Peninsula PAL Program BBQ was a free student-
to-student event that aimed to raise awareness of the
BusEco PAL Program. The event was directed at the
first year business students at the Peninsula campus.
The rationale for the event was due to the lack of Peninsula
studentsgettinginvolvedwithleadershipandextracurricular
programs in previous years. This was primarily due to a lack
of awareness and provision of information. As Peninsula, is
a smaller cohort a BBQ was an appropriate way to interact
with first year students and discuss the short and long-
term benefits of the PAL Program.
Due to unexpected circumstances, one of the team
members had to withdraw from the project shortly after
the conceptualisation of the project. This resulted in the
team leader planning, organising and executing the
event. Additional volunteers were recruited to ensure the
event was a success.
Quantitative goals
Quantitative Objectives for the Peninsula PAL
Program BBQ:
Y/N
• Develop 75% awareness of the PAL Program in Peninsula first
year business students by the end of the event
Y
• Present two PAL Program presentations in first year lectures
before the event
Y
• Identify two previous PAL Program students to volunteer during
the event
Y
• Receive 30 out of approximately 50 first year student attend the
event
Y
• Distribute 40 PAL Program flyers to first year students during
the event
Y
• Distribute 60 sausages and 20 soft drinks during the event Y
Qualitative goals
Qualitative Objectives for the Peninsula PAL
Program BBQ:
Y/N
• First year students actively asking questions about the PAL
Program
Y
• First year students showing intention to apply for the PAL
Program
Y
Y = Achieved, N = Failed to Achieve

36PAL Program – PAL Program BBQ
The event expected to receive an attendance of at least 30
first year business students, distribution of 40 flyers and
distribution of 60 sausages and 20 soft drink cans. Based
on these objective the event met all these expectations
and is considered a successful event. The initial plan is
outlined in the following table with the tasks required and
expected completion dates.
WHATWEPLANNED
Task Completion Date
Complete project purpose/vision and mission statement 15/4/15
Set project objectives 15/4/15
Create project budget 16/4/15
Confirm project scope and budget with Ali Richardson 19/4/15
Identify specific BBQ items needed 4/5/15
Set the date for the event – August 13 when PAL applications open 18/5/15
Recruit previous and current Peninsula PAL Program volunteers 1/6/15
Book the venue through MONSU Peninsula 15/6/15
Create PAL Program flyers 22/6/15
Create PAL Program presentations for lectures 22/6/15
Confirm volunteers for the event 6/7/15
Create timeline for the event day 27/7/15
Purchase all BBQ items previously listed 11/8/15
Arrive 30 minutes before set up 13/8/15

37PAL Program – PAL Program BBQ
Due to a lack of time pressure and the small scale of the
project there was a false sense of security. As such many
of the expected completion dates were not met. However,
the event still ran on the date booked and all objectives
were met. In the following table the rows highlighted
are tasks that were completed later than expected and
corresponding completion dates. Included below is also
the timeline for the event day.
Task Expected Date Actual Date
Complete project purpose/vision and mission statement 15/4/15 15/4/15
Set project objectives 15/4/15 15/4/15
Create project budget 16/4/15 16/4/15
Confirm project scope and budget with Ali Richardson 19/4/15 4/6/15
Identify specific BBQ items needed 4/5/15 15/6/15
Set the date for the event 18/5/15 18/5/15
Recruit previous and current Peninsula PAL Program volunteers 1/6/15 22/6/15
Book the venue through MONSU Peninsula 15/6/15 1/7/15
Create PAL Program flyers 22/6/15 27/7/15
Create PAL Program presentations for lectures 22/6/15 27/7/15
Confirm volunteers for the event 6/7/15 9/8/15
Create timeline for the event day 27/7/15 10/8/15
Purchase all BBQ items previously listed 11/8/15 11/8/15
Arrive 30 minutes before set up 13/8/15 13/8/15
Timeline for the Event Day
Time Responsible Task
9.30 Leader Arrive
9.30 - 10.00 Leader Set up
10.30 Volunteer/Leader Start cooking
10.30 Leader Present to first of group students
11.00 Volunteer/Leader Guide first group of students to BBQ area
11.00 - 1.00 Volunteer Take photos of first group of students
1.00 Volunteer/Leader Guide second group of students to BBQ area
1.00 - 2.00 Volunteer Take photos of second group of students
2.00 Volunteer/Leader Finish cooking
2.00 Leader Clean up
2.30 Volunteer/Leader Leave

38
Leadership
Leadership skills played a vital role in the planning,
organising and execution of this event. The key lessons
for leadership include:
• Taking charge when little to no progress is being made
• Willingness to work hard to ensure the project to get
tasks completed
• Becreativewithhumanresourcesi.e.volunteersavailable
Communications
• Better communication between team leaders and
volunteers would have alleviated the completion
dates in the plan. The key lessons in regards to
communication include:
• Communication is two way, however it requires all
members willing to input and participate equally to be
effective.
• Leaders need to ensure that volunteers understand
the instructions and tasks given through continuous
feedback
Planning and organisation
• Despite the small size of the event, planning and
organisation was important to create this successful
project. The key lessons in relation to planning and
organising include:
• Plans need to be detailed but flexible for unexpected
changes
• Plans need to be communicated and understood by
all team members
• Plans should create accountability and responsibility
from all team members
Problem Solving
• Problem solving was an integral skill during the
planning, organising and executing of the event. The
team leader had to utilise scarce human resources
and relatively low budget to produce a successful
event. Key lessons included:
• Recruit volunteer to help organise BBQ supplies,
cook, take photos and clean.
• Unexpectedly high attendance resulted in a cooked
food shortage, as such continuous cooking was used
to accommodate this
• From the experience of the first group of students,
cooking commenced earlier and were able to cook
more to be prepared for the second group of students
Teamwork
• Teamwork between the team leader and the
volunteers resulted in a successful event during the
day. The key lessons in regards to teamwork include:
• Communication of schedule and plans made sure
everyone was informed
• Awareness of expectations for the event to create
consistent service for first year students
• Delegation of work was important so the team leader
could focus on presentations and answering questions
Initiative and enterprise
• Due to the unexpected withdrawal of a team members,
the team leader had to take initiative in the planning,
organising and execution of the event. As such, the
key lessons include:
• Being able to create, review and renew plans due to
unexpected changes
• Obtaining the resources needed for the BBQ
• RecruitingpastandcurrentPALProgramAmbassadors
to share their experiences and help run the event
• Using BBQ utensils and equipment from home to
minimise costs
WHATWELEARNED

39
Customer service
• Customer service was an important aspect for this
event as the BBQ and presentations required face-
to-face interaction with first year students. The key
lessons include:
• Be genuine and authentic with what you say about
what your promoting
• Share personal experiences, not just list the benefits
of the PAL program
• Build rapport with students to better understand if the
PAL program is right for the individual
Lifelong learning
• By having the opportunity to create, organise and
execute this project it highlighted a number of lifelong
lessons that will be valuable in the future. These
include:
• Even small projects require some detailed planning
to be successful
• Leaders have to be able to use their available
resources and skills to create the best outcome
• The team leader was able to draw on marketing and
management to best promote the project and work
with volunteers for the event
Technology
• Technology has become a vital part of daily life. As
such, it was an important tool for communication and
creation of flyers. Key learnings include:
• Used Google Docs and shared the schedule between
team leader and volunteers
• Used social media networks to identify past and
current Peninsula PAL Program students
• Used email to keep in contact and progress reports
with our sponsor (Ali Richardson)
Self-management
• Self-management was a difficult aspect due to other
university commitments, assignments and personal
life. Due to proper planning, little to no stress was
experienced whilst organising and executing the
event. Some self-management lessons include:
• Stay composed during the event, despite external
stresses
• Use resources from home to minimise costs due to
the small budget
• Take time to practice presentations and be prepared
for certain questions
Innovation
• An innovation used for this event was the application
of market research reports and marketing techniques
to create an informative and valuable brochure. The
market research reports were from Graduate Career
Australia which highlighted the key employability skills
employers were looking for in graduates. Using the
‘means-end theory’ from marketing I linked the key
benefits of the PAL Program that would enhance the
employability skills employers listed. The brochure
was able to visually represent how the PAL Program
will help enhance first-year students’ employability
skills to prepare them for industry.
WHATWELEARNED(cont)

40
Future recommendations for Leaders thinking of doing
a not-for-profit BBQ to raise awareness of a program,
society, issue or anything similar include:
• Get the faculty staff involved, this will add credibility
and also help create relationships between staff and
students
• Bring more food varieties if the budget allows.
Although sausages and bread are iconic, it is always
good to mix it up
• Lastly, get more volunteers who are in the position
you want your target audience to be in. This will allow
students to speak with more people and create a
better idea of the program for themselves.
Alison Richardson, Student Development Manager
Professor Colm Kearney, Monash Business School Dean
RECOMMENDATIONS
ACKNOWLEDGEMENTS

41
PROJECT NAME:
Post It
Note It
PAL Program – Post It Note It
Lauren Chen Team Leader
Manpreet Singh Strategic Operations
Rosa Man Creative Officer
Urvashi Goel Communication Liaison

42
PROJECTPURPOSE
Post-It Note-It was an initiative designed to spread
positivity around campus through the use of Post it
notes that had unique messages and advice written
on them by students. The focus of this project was to
increase student-to-student engagement as well as
provide student-to-faculty feedback through a more
informal way.
This anonymous platform provided an opportunity for
students to walk by and give their opinions on six set
questions ranging from the more serious to the light
hearted, such as:
1. What’s your favourite place on campus?
2. Here’s looking at you! - A note for that hot guy or
that cute girl
3. Vent your spleen - Angry about something? Vent
your guts!
4. What’s the funniest/most awkward/most memorable
thing to happen on campus?
5. If there is one thing you could change about
Monash, what would it be?
6. What advice would you give to your 1st year self?

43
Quantitative goals
200 post-it notes: Substantial number of people sharing
their thoughts and ideas.
Substantial number of people reading the post-it notes: 200.
Qualitative goals
• Gather valuable advice from current students about
university life.
• Positive word of mouth about the project.
• Gathering insightful advice on the post-it notes.
• The faculty utilises the feedback/comments from the
post-it notes in university programs.
GOALS

44
1. Decide on a project idea.
2. Formulate a basic plan for our project idea.
3. Get approval from Ali.
4. Divide up tasks among the group - who was in
charge of contacting our sponsor, organising food,
getting materials, marketing and budgeting.
5. We decided to make the project a week long and
created a roster for when people would oversee the
project event.
6. We wanted to create a Facebook event and poster
for the project event during the July holidays.
7. We wanted to have all of our materials the weekend
before the event.
8. We planned to run the event and then have a group
meeting afterwards to discuss how our project went.
9. Write up our project report together.
Although we had not decided on a set number of
meetings, we had aimed to meet up roughly once a
month and keep in contact through Facebook and text
messages.
1. Before our first meeting we all decided through the
Facebook group chat to come up with ideas and
suggestions to base our project on.
2. During our first meeting we talked about our different
ideas and discussed the pros and cons of each idea.
In the end, we mutually agreed to base our project on a
student-to-student, student-to-faculty, post-it note idea.
• We came up with rough ideas on how to run our
project, questions we would ask, food that we
could have at the event etc.
3. We brainstormed potential names for our project
and came up with Post-It Note-It.
4. We had a 2nd meeting and created a budget for the
event.
5. We wrote up the details of our project (including an
outline of our project, goals and budget) and sent
them to Ali.
6. There was continuous communication with Ali so she
could clarify and confirm the specifics of our project.
7. We gained approval from Ali.
8. We had our 3rd meeting and discussed the project
in more detail. We divided up the tasks and decided
who would remain the communications liaison, who
would create the posters and market the event, who
would organise food and who would collect the
project supplies.
9. Over our Facebook group chat we created a roster
for when we would pair up and take turns to oversee
the event.
10. Instead of making the poster in July, Ali contacted
us and asked us to complete the poster and send it
to her by late June.
11. In early July one of our group members had to
withdraw from the Leaders program and that
impacted our project.
• We all had to take on more responsibilities to
fill in for our teammates withdrawal from the
program.
• We also had to change the length of our project
event. Instead of running the project for a week
with rostered shifts, we decided to hold the
event for 4 hours on one specific day.
12. We created the Facebook event to market our
project and used “word of mouth” to inform others
about the event.
13. We held our event in August.
14. We then held our final meeting and wrote up our
project report together.
Due to everyone’s other commitments and busy schedules
we didn’t end up meeting up once a month and only met up
4 times. However we were constantly communicating with
each other and discussing the project over the Facebook
group chat and through text messages.
WHATWEPLANNED

45
Leadership
A really critical aspect of a project is guidance and
direction. At times we all became really passive however
one member in our group was alert and constantly
addressing issues that needed to be resolved in order
to further the event. Depending on personality types,
some people prefer to take the leadership role as they
are doers and like to see results, whilst others need
reminders and support. Overall there is a necessity
for a leader because without one, a project would lose
momentum and this may even impact the outcome.
Communication
• In terms of communication, we had decided to
have many face-to-face meetings, however during
semester we overestimated the amount of time we
were able to dedicate to project meetings; this is due
to the fact that we have a lot of other commitments
such as assignments
• The use of social networking alleviated the difficulties
we had in communicating; we were able to have
more instant and ongoing discussions as opposed
to trying to find time to initiate a conversation.
• The future of project management is definitely online
communication because of the flexibility it gives
to the coordination of interactions and message
transfers.
The planning stage of any project is critical to the
successful outcome of the actual event.
• Planning allowed us to devise a list of duties and
tasks that needed to be completed by our team
members; this simplified the segregation of duties
as well to ensure the workload was balanced.
• During the meetings we created deadlines for each
task allowing sufficient time for delays. This ensured
that we were on track and met the deadlines set out
by the program
• Via the multitude of communication platforms, we
were always able to contact each other to check on
progress.
Problem Solving
• We had problems at the start of the project day
when, due to unforeseen circumstances, we were
unable to access our resources. However, we still
had some money left on our budget, so we utilised
that and sent a group member to buy some post-it
notes from Coles nearby to get us started, until we
we had access to the post-it notes and markers that
we had pre-purchased.
• As one of our group members left halfway through
the planning stage of the project, we had to re-
organise and re-delegate tasks, as each team
member had to now take on more responsibilities.
Teamwork
We learnt that tasks are easier when everyone is
contributing. If communication is working and everyone
is aware of what’s going on, then it also makes planning
and executing the project seamless and stress-free.
Initiative Enterprise
• A group member took the initiative to be the
communication liaison between Ali and the group,
and as a result, took the responsibility to complete
the project reports and send them to her.
• We made a collective decision to buy more post-it
notes on the day when we did not have access to
our resources.
• Another group member took the initiative to make
the heading/banner and stick it on the board on the
day of the project.
• We learnt that often we have to think on our feet
to solve unforeseen issues. Working as a team
means that sometimes a group member can think
of an idea or potential issue that no one else did,
and they have to take the initiative to address that
themselves if everyone else is unable to.
Customer service
We felt that we could have done better with customer
service by not being shy and be willing to get out of our
comfort zone more to interact with students walking by
and tell them about our project. This way, we would’ve
brought in more people to share their responses.
However, we did make up for this by utilising technology
and getting responses from students via social media.
WHATWELEARNED

46
Lifelong learning
• Communication is key.
• A truly successful event requires commitment from
all team members.
• Clear vision of what you want to achieve makes
decision making a lot more efficient. Without
something to strive for, things do not get done.
Technology
• We had different channels of communication such
as a Facebook group, text messages and a Google
Doc to delegate tasks between the group members
and stay updated. This worked well as we were
never kept out of the loop and no one missed any
important updates, tasks or discussions.
• We created a Facebook event before the day to be
broadcastedtoourfriends.Itwasfrequentlyupdated
on the day with posts and photos to encourage
people to visit. At the end of the day, the final result
of the completed board was posted for all to see.
We were worried about ‘over-posting’, however, we
realised that it was necessary to be done because
otherwise we would not have received as many
responses.
• When we did not get enough people physically visiting
our location, we posted on the Facebook event page to
getstudentstosendintheirresponsesviasocialmedia,
so that we could post on their behalf. This significantly
increased the number of post-it notes for the board.
Self-management
• In any task that requires significant preparation and
effort, you are bound to come across challenges
and difficulties; so a key skill is building resilience
and managing your emotions. A positive mindset
can facilitate the progress of a project.
• Besides emotions, it’s also important to reflect on your
own actions to evaluate your contribution to the team.
This allows you to continue working as you have been
in the past or to improve the standard of your work.
Innovations
Our team members used Post it notes in everyday life
to record thoughts or transfer messages. We innovated
this daily action into a large scale interactive event. A
communication platform where these individual thoughts
and messages are collaborated in a grander scheme.
WHATWELEARNED(cont)

47
If a similar project were to run in the future our
recommendations would be:
• Capitalise on other events held in the same area on
the same day.
• Do not shy away from approaching people and
interacting with them.
• Ensure all the suppliers are on hand the day before
the event. In particular if items such as the stationery
are being delivered.
• Market and advertise via Facebook by sharing the
event and increase posting activity in the lead up.
• Word of mouth is a very powerful tool. Inform all
your friends and networks both in the lead up to the
event as well as on the day.
• Delegate tasks but ensure constant communication
so that tasks are completed on time and support is
provided where necessary.
• If it’s possible, then make the event bigger and
therefore, be able to have more questions that could
potentially be used as feedback by the university
and/or the faculty.
We would like to thank Dean Colm Kearney of the
Faculty of Business and Economics, Ali Richardson,
PAL Program Manager, for her continuous guidance
and support throughout the program and Gary Ryan,
Director of Organisations That Matter, for his wisdom and
encouragement.
RECOMMENDATIONS
ACKNOWLEDGEMENTS
BusEco Program – Post It Note It

48
PROJECT NAME:
RUOK
PAL Program – RUOK
Sudheera Samarakoon Leader
Samuel Lawrence Tann
Ashfaq Ali
Stephen Peter Nankervis
Heath Gillett

49PAL Program – RUOK
PROJECTPURPOSE
R U OK? Day is a national day of action dedicated to
encouraging all Australian to ask family, friends and
colleagues, ‘Are you ok?’ By simply connecting with
people in your life – you can help stop little problems
becoming bigger. This can be achieved by:
• Ask R U OK
• Listen without judgement
• Encourage action
• Follow up
Every conversation counts...
1. Ask R U OK? 2. Listen without judgement 3. Encourage action 4. Follow up
Thursday 10 September
R U OK? Day is a national day of action dedicated to encouraging all Australian to ask
family, friends and colleagues, ‘Are you ok?’ By simply connecting with people in your
life – you can help stop little problems becoming bigger.
Who will
you ask
R U OK?Day is a national day of action dedicated to encouraging
all Australians to ask family, friends and colleagues, ‘Are you ok?’
By simply connecting with people in your life – not just those at
obvious risk – you can help stop little problems becoming bigger.
Principal sponsor:
Major sponsor: Program partner:
www.ruokday.com | hello@ruokday.com.auR U OK? Limited gratefully acknowledges the funding provided by the
Australian Government National Suicide Prevention Program.
A conversation could change a life:
Join us on R U OK?Day:
1 2 3Ask R U OK?
Listenwithout
judgement
Encourage
action
4 Follow up
Every conversation counts...
Who will
you ask
Principal sponsor:
1 2 3Ask R U OK?
Listenwithout
judgement
Encourage
action
4 Follow up
1. Ask R U OK? 2. Listen without judgement 3. Encourage action 4. Follow up
Who will
you ask
Principal sponsor:
1 2 3Ask R U OK?
Listenwithout
judgement
Encourage
action
4 Follow up
Join us on R U OK? Day:
#monashruokday Program partner:
R U OK? Limited gratefully acknowledges the funding provided by the
Australian Government National Suicide Prevention Program. www.ruok.org.au | hello@ruokday.com.au

Quantitative goals
• Initially planned for 150 people to attend the BBQ.
• Overachieved and had about 220 people attend the
BBQ
• Managed the situation by spontaneous approval from
the sponsor (Ali) and quick response by the team
to refill the stocks to ensure the event was running
smoothly and that there was sufficient food on hand.
• Distributing the R U OK Day merchandise to the
participants to spark a conversation along with the
free food. Gave away all the merchandise - 200 Post
cards, 100 Wrist Bands and 50 Mini Footys. Too bad
we did not have any for ourselves
• Initially planned for $500.
1 Merchandise $249.26
2 Coles $221.76
3 Coles $54.00 (additional funds approved by Ali)
Qualitative goals
• Contribute something meaningful to the Monash
community including both students and staff.
• Encouraging conversation and connection among
students
• Collaboration with other groups
• Broad Participation
• Spread Awareness of the purpose and meaning of
the event
GOALS

• After amazing brainstorming, the team had come
up with a wonderful idea of an online social hub
for all Monash community to connect and share
all aspects of the Monash life - unlike the current
Monash ‘portal’ offer, #our.monash was designed
as a collective space for the students to share their
facebook, instagram and twitter posts in a safe and
managed, but visible space.
• The vision was to collaborate between different
departments at the university like IT, Marketing,
Administration to ensure security and privacy of the
individuals. In the long run, we wanted to promote
volunteering activities across different streams of
students at Monash to sustain this project and give
the students valuable work experience.
• The plan was to launch this amazing platform
by promoting a talent show and let the Monash
community be a part of it.
• After considerable discussions with the Monash
Marketing Team, the amazing idea could not be
executed citing overlap of our idea with something
similar that Monash Marketing were in the process
of development, though we completely disagree :/
• We needed to re-group and re-focus, as time and
energy had been lost in planning for #our.monash
and we were on a restricted timeframe. Thankfully
Ali was able to find an opportunity to host an event
for the R U OK day. We planned to host a BBQ for
about 150 people. The main idea was to get people
in conversations and make their day better. We had
merchandise like Post cards, mini-footys and wrist
bands to give away. All within the budget of $500.
• The team was effective as well as efficient in
planning our event. All it took was coffee and 1 hour
time to put the event together.
• Sam was skilful enough to put the poster together
for the event.
• Ash and Sam marketed the event throughout the
campus.
• Lawrence executed the digital marketing plan and
follow up pictures, videos and music of course ;)
• https://www.youtube.com/watch?v=ytnRmHeFsF4
• Steve and Heath took care of the BBQs, both
accessing and cooking.
• The BBQ was planned for 3 pm on 10th September
to coincide with R U OK day activities and to grab
students between day and evening classes.
• On the day of the actual event we ran out of food,
luckily we were given approval for additional funds
and purchased additional supplies.
• We outperformed our initial targeted goal of serving
150 people.
WHATWEPLANNED

It is critical to keep both the client (in this case - Monash)
and the group engaged in the project. People are busy
and easily distracted once term gets back underway and
the delay in dealing with the Uni IT Dept - and their lack
of urgency and decision making - added to the need for
flexibility as to what constituted a successful outcome.
Projects come in all shapes and sizes and, just because it
was not your first choice, does not mean that you cannot
deliver a successful outcome - if you can re-focus the
team and reinvigorate them toward a new goal.
We recognized that not everyone in the team used the
same method of communication. Having conversations
over the phone and meetings in person were the best way
to communicate. A large portion of the meetings were
informal with a very a relaxed and inviting atmosphere,
this allowed everyone to engage in the conversation and
build good relationships.
Communication is a two-way exchange, both parties
must be engaged.
Communicate what to expect of each member of
the team from the very start. That way everyone can
understand each other’s situation. No one on the team
blamed anyone while working on the project, everyone
understood from the very start of each team member’s
situation outside university and we knew what to expect.
For example when a team member goes overseas, or if
they have full time work outside of university.
If we can make a student’s experience better at Monash
university they may give a good word of mouth, and
that alone is worth thousands of dollars in marketing.
The tangible cost of spending an additional $54 would
generate thousands of dollars of goodwill for the
university.
Thebestwaytoworkasateamisthroughcollaborationand
building upon ideas and suggestions of each individual.
• It can be difficult to work with the bureaucratic layers
of Monash. Too many invested stakeholders, too
little flexibility and creativity, too much information
distortion and self interest.
• We would recommend a simplistic but independent
projects where the teams can contribute effectively
and are not hindered by stuff beyond their control,
keeping the project and financial constraints in view.
• Utilise multiple channels of communication (
you might end up with cave men who do not use
Facebook and Whatsapp like we did). Use email
for documentation and official purposes but keep
the conversations in person or over the phone. In
person conversations tend to add much value to
the project and to the team members, but meetings
should always have notes taken and action points
allocated and delivered upon.
• It is vital to inform every team member what has
been discussed and ask for their opinions. Keep
everyone updated at all times so that when there is
a meeting everyone present can move forward with
the discussion.
• At the end of the day it is the people who make
project happen
• Ali for the unfailing support at different points in
the project
• Gary for the guidance and mentoring
WHATWELEARNED
RECOMMENDATIONS
ACKNOWLEDGEMENTS

53
PROJECT NAME:
Scavenger
Hunt
PAL Program – Scavenger Hunt
TEAM MEMBERS
Lily Truc Ly Do
Panunya Phatraphumpakdee
Ziyan Wei
Jennifer Thai
Uyunarrahmah Zissiva Lestari

54
PROJECTPURPOSE
GOALS
The objective of the Monash Scavenger Hunt was to
raise awareness about the rising issue of homelessness
and encourage Monash students to have a better social
experience at university via team activities.
The main success criteria was measured by the student
participation numbers and their feedback.
Quantitative goals
• Aimed for 30 registered participants.
• The average feedback as reported on a Likert scale
in surveys
• No. of flyers handed out.
• Aimed to break-even to cover the expenses.
Qualitative goals
• Greater awareness of the homelessness issue in
Melbourne.
• Participants develop friendships and develop better
communication and team-building skills.
• Participants become more familiarised with Clayton
campus and the library booking system
• The purpose and general business of the Big Issue
Magazine.

55
The group planned a Scavenger Hunt so that students
could familiarise themselves with Clayton campus and
and to learn more about the issue of homelessness -
its causes and the experiences of homelessness. The
game would take on the concept of the Amazing Race,
where the participants would be able to progress from
each station by successfully completing each challenge
where there would be six teams of five people. There
would be a total of seven challenges, or seven stations
with at least one volunteer allocated to each station, who
would be responsible for taking photos so that they can
be compiled later on. The challenges were designed
with the aim of raising awareness of homelessness.
Free pizza was catered for participants and at the end
of the event, the participants that finish all challenges in
the shortest time frame are the winners and receive a
$30 gift card each. All participants will receive a free and
latest copy of the Big Issue magazine and the Monash
faculty cup. Additionally, to manage the volunteers, they
were all contacted to ensure that they would turn up.
Event briefs were sent to each volunteer two weeks prior
the event date in addition to the volunteers receiving on
the spot training on the event date.
The event was supposed to happen on April 20, 2015
which in hindsight was when students had most of their
assessments. MONSU also prohibited the marketing
material from being posted so it was taken down after
few days, leading to a poor turnout as there were no
participants at all. Hence, the event was rescheduled to
happen on a later date that would be more suitable for
the students.
The new event date was tied in with the orientation
program in semester two, targeting new students which
was appropriate considering that the challenges had
the collective aim of allowing students to familiarise
themselves with the Clayton campus and its systems.
The event was promoted on the orientation eplanner as
there was no other method to reach new students. The
team intermingled with another leadership project group
that offered free BBQ instead of catering pizza.
WHATWEPLANNED

56
Budget
Schedule Briefing
Date and time of event: 22th July 2015 11am-12:30.
Members and volunteers are supposed to arrive 30
minutes earlier.
Timeline of the event:
11:00 - 11:15a.m. Registration and forming team
11:15 - 11:30a.m. Housekeeping rules briefing
11:30 - 12:10p.m. Hunt
12:10 - 12:20p.m Buffer time - hand free goodies
12:20 - 12:30p.m Closing - give prize to the winner
The challenges included games called Nice and cosy,
Find the book, Charades, Synchronised dance, Salt and
pepper, Find the man and Build a house. The objective
of some of them were enhancing freshmen’s familiarity
with the campus, developing some fundamental and
essential skills and allowing participants and volunteers
to consider the experiences of homeless people. For
example, Find the Book, located at the Menzies library
was designed for freshmen to learn how to navigate
the Monash library catalogue system. Salt and Pepper
encouraged the participants to get to know each other
and enhance their communication skills.
WHATWEPLANNED(cont)

57
The successes and weaknesses of the Scavenger Hunt
event include:
Successes:
• The members cooperating with one another.
• Positive customer survey feedback.
• The members’ ability to cope with the loss of
members
• Designing activities that had a meaningful purpose
i.e. raising awareness about homelessness
Weaknesses:
• Due to the lack of participants, some of the
games needed to be changed, so the theme of
homelessness may not have been strong enough.
• Some participants were lost in the process of finding
the Dining Room, thus were not able to attend the
event.
There was a total of eight participants present on the
Scavenger Hunt event, and six donated gold coins. The
participants were well informed about the homelessness
issues revolving around the games and the Big Issue
social enterprise. All of the participants and volunteers
were given a free Big Issue magazine to gain a better
understanding about the Big Issue motives and how
we can help out. The participants were matched into
pairs, which allowed them to develop closer friendships.
Based on observation, participants stayed in the same
group when they went to the BBQ event afterwards. This
is a good sign indicating their growing friendship.
One of the issues that occurred on the day of the event
is that there were less participants expected. Therefore,
the activities were modified to accommodate for pairs
rather than a group of five participants at the last minute.
Some stations were removed and replaced with the
coin stacking game. Also as there were less groups,
instead of the groups being allocated to different stops
at first, they were instructed to all go to one stop to start
their first challenge. This caused some groups to wait
for the volunteer’s explanation of the game especially
when they arrived at the station whilst the volunteer was
explaining to another group. Some participants finished
earlier than expected so the time to present the rewards
were quicker. Due to the organisation pertaining to
volunteers and ascertaining the expected number of
volunteers, they all showed up on the day. This indicates
that confirming the numbers prior the date with a phone
call and Facebook has proven to be effective. The event
finished on time including times for cleaning and packing
the materials and thanking the volunteers. As a result,
the participants learnt more about the Clayton campus
locations, since the participants were able to walked to
the BBQ event without getting lost. The winning team
was able to share their knowledge about the library
booking system to other teams.
Five surveys were collected after event. All feedback
said the event was ‘fun’ and was highly recommended.
The overall event satisfaction was rated as ‘good’ as
well as the event arrangement and event design rating.
Four out of five said that they heard about the event
from the orientation eplanner, proving that promoting
event through the eplanner could have been utilised in a
better manner so that a greater number of participants
would turn up. All participants were Bachelor-degree
students from Clayton campus. Improvements that
were suggested were that the Scavenger Hunt route
and an increase in participant numbers. The hunt route
should be re-structured in the way that groups will not
overlap each other at the same station or same route. In
summary, although there was a limited sample size the
survey responses were overwhelmingly positive.
Even though the participant numbers and financial
goals were not achieved, the positive feedback gained
from the participants indicated event success in terms
of raising awareness of homelessness, allowing the
freshmen to familiarise themselves with the campus and
form friendships.

58
WHATWELEARNED
The leaders program has certainly challenged the
members in many areas, allowing the members to grow
in a myriad of ways.
The team members were keen on completing every
task early such that the team was the first group to
deliver the project. Resources were prepared leading
up to the day and a trial run was conducted to ensure
that everything would run smoothly. Despite this, the
marketing aspect was not executed in a satisfactory
manner, as the team was unaware of the systematic
rules that were in place when putting up the promotional
posters, coupled with the fact that it was a period where
students were preoccupied with assessments causing
the event to be delayed due to low participant turnout.
Afterwards, although the promotional posters were put
in the showbags for Orientation Day the problem was
that was that the event was scheduled a day after and
there was not enough awareness in the booking system
that was available. The time and date of registration was
not provided, which would have helped the members
ascertain whether the participants were still interested
and help solidify the numbers. Hence, marketing
should be taken as priority when it comes to event
management. Reliable booking systems should be in
place and promotions should take place at the right
time and at least a week before the event occurs. The
members should have been at the event to hand out
flyers to ensure that the potential participants would
read the flyers, as it is easy to ignore them when they
are in the showbags.
Conflict Management
Members were able to manage conflict in a mature
manner. Rather than keeping matters closed, the best
decision that was found was that discussing problems
with each other was the best. This allowed problems to
be resolved discreetly and prevented a domino effect
from happening. By doing so, the project was able
to progress at a much faster rate, knowing that each
member was invested in the project and were committed
to it. The ability to manage conflict will be useful in future
situations as conflict is inevitable - learning to work with
others despite their differences is crucial in the future.
Issue management
There were many issues that occurred. Some of them
include:
1. The members was preoccupied with other
commitments – so it was difficult to schedule the
the meetings – hence we progressed slower than
expected
2. Losing team members along the way
3. Low participant number due to poor marketing
execution
Two of the issues were resolved:
1. Online-based communication was utilised to
schedule the meeting instead of meeting face-
to-face as a supplement to the communication
process.
2. Google Drive was used to manage the project. Its
transparency allows member to easily keep track/
follow up and access information when needed.
Responsibility
Every member was exposed to either delegating the
responsibility or receiving the task from someone else.
The most important thing that was learnt was that in
regards to delegating responsibilities, every member
must be fully competent to be able to undertake the
task, else unnecessary time would be taken to explain
the methods to do something rather than using the
time to actually produce work. The delegator had the
opportunity to learn about everyone’s strengths and
weaknesses and allocating the work to the best person
and the person receiving the task had the opportunity to
challenge themselves and produce their best work.

Student Development in Action! - 2015 Monash Business School Program

Student Development in Action! - 2015 Monash Business School Program

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