1. Santhoshkumarreddy M Email id: babusan.com@gmail.com
Mobile No: +91-9901789128
Job Experience
 Working as Storage Engineer / Remote proactive Engineer for EMC Unified Storage in
Wipro Technologies, Bangalore from November 2014 to till date (2 years).
Career Profile
Project: EMC Unified Remote proactive (November2014 - Present)
Role: L1 Remote proactive Engineer.
Responsibilities:
 Remote – Upgrade supportfor EMC VNXGen-1Gen-2,and EMC Clariionstorage arrays(CX-
4, CX-3, AXseries).
 UpgradingFile/Block/Patch/Drivefirmware/Enabler onEMC Unified storage arraystoenable
features andto fix the knownbugs.
 Providingcustomerswithanexpertiseupgrade supportthroughWebEx /Chat/Remote
Phone calls.
 ResolvingCritical Sev1/DU issuesduringupgrade process.
 Performingchecks(analysis)onthe arraysbefore & afterupgrade.
 Interactingwithcustomersdirectlyandresolvingqueriesinliveenvironment.
 MentoringnewhiresonTechnical &Process parameters.
Project: EMC Storage (November 2014 to till date)
Role: L1 EMC storage Engineer
Responsibilities:
 LUN/Pool Creation, RAID Group creation, Configuring FAST cache, FAST VP and Hot Spares.
 Log Analysis: SP Collects and Support Materials.
 Zero Escalation and working towards 100% customer satisfaction.
 To support EMC global customers through WebEx, Phone and Chat for Unified VNX series.
 Managing service requests on Queue management tools such as QMT, Qtool, CSI and BMC.
 Followingupwiththe engineeringteamtoresolvesbugsinthe existingFlare Code andDART
Code.
 Collaborate with the other team whenever it’s required to resolve the issue on the VNX
array (such as, Host team, Power Path Team, Symmetric VPLEX and RP Splitter team)
Technical Strength
 Well versed knowledge on all upgrade processes of VNX Gen1, Gen2 Clariion, Celerra and
resolving upgrade issues.

2.  Well-exposed knowledge in SAN and NAS Technologies.
 Good knowledge in RAID concepts and hands-on experience in configuring all RAID levels and
LUNs in VNX and CLARiiON models
 Configuring LUNS on pools and raid groups - storage arrays.
Certification
 Information Storage and Management –Version 2 (EMC Proven Professional)
Educational Qualifications
 CompletedM.sc(computers ) withagrade of 8.3 from Gayatri college ,vizag,andrapradesh
in the year 2014.
Achievements
 Best Employee of the quarter,
 Awarded as a “CSAT Champ” for the year 2014.
 Excellent contributed Employee for the year
 Got a certificate from client as best mentor
Personal details
Name : Santhosh KumarReddy.M
DOB : 05-01-1988
Father’sName : srinivasulaReddy
Gender : Male
Marital Status : Single
Nationality : Indian
Address : # House No : 108, 2nd Main, Dwaraka nagar ,
Near Ramalayatemple
Yelahanka – Bangalore 64.
Declaration
I herebydeclare the above mentionedinformationanddetailsare true tothe bestof myknowledge.
Place: Bangalore
Date: (Santhosh Kumar Reddy )