17. Treserva (social security system)
WebbSotis (old social security system)
Giraff (internal invoicing)
Horisonten (accounting)
Prognosprogram (economy)
Winst (procurement portal)
Rappet (client reports)
Personec (HR reports)
Time Care (work schedule)
Winlas Webb (temps worked hours)
Time Care pool (assigning temps)
Lisa (accident reporting)
Adato (rehabilitation process management)
Offentliga jobb (recruiting)
Telephone self-service system
24. •Put in vacation plans - how often?
•Hard to learn
•”...how did you handle this system, then?”
•Even if each system is used quite seldom …
•… some system is used each month or week.
Used seldom, but ...
92. Technology, the organization
and content of work shall be
designed so that the employee
is not subjected to physical or
mental stress that can lead to
illness or accidents.
Swedish Work Environment Act, Chapter 2, § 1.
(Norwegian law is similar)
93. The work environment shall be
satisfactory in view of the
social and technological
developments in society.
Swedish Work Environment Act, Chapter 2, § 1.
(Norwegian law is similar)
94. The employee shall be given
the opportunity to participate
in shaping their own work
situation and in change and
development relating to his
own work.
Swedish Work Environment Act, Chapter 2, § 1.
(Norwegian law is similar)
95. The employee shall be given
the opportunity to participate
in shaping their own work
situation and in change and
development relating to his
own work.
Swedish Work Environment Act, Chapter 2, § 1.
(Norwegian law is similar)
USER-CENTERED
DESIGN:
IT’S THE LAW
96. Planer om indretning eller
ændring af lokaler, tekniske
anlæg og hjælpemidler m.v.
skal forelægges Arbejdstilsynet
til udtalelse eller godkendelse,
før de bringes til udførelse.
Arbejdsmiljøloven, Kapitel 6, § 44
104. Further reading 1
David Boyle:
The Human
Element
Gary Hamel:
What matters
now
John Seddon:
Freedom from
Command &
Control
105. Further reading 2
Gojko Adzic:
Impactmapping
impactmapping.org
Henrik Kniberg:
How we got rid of time reports
– a story of waste elimination
http://bit.ly/1m7424d
106. Sources & links
”A Busy Doctor’s Right Hand, Ever Ready to Type”
NY Times, Jan. 12, 2014
http://www.nytimes.com/2014/01/14/health/a-busy-
doctors-right-hand-ever-ready-to-type.html
26% of first responders stressed by IT systems
Arnetz, 2012: ”Det här är inte vilket yrke som helst!”
Reviewed in Swedish here: http://javlaskitsystem.se/
2014/08/it-system-stressar-blaljuspersonalen-mer-an-
faror-och-obekvama-arbetstider/
107. 17% end user productivity loss:
2012 IT Adoption Insight Survey Reveals Disturbing
Level of Enterprise Productivity Loss (March 5, 2012)
http://sandhill.com/article/2012-it-adoption-insight-
survey-reveals-disturbing-level-of-enterprise-
productivity-loss/
David Graeber on administration
”Of Flying Cars and the Declining Rate of Profit”
The Baffler, March 2012
http://thebaffler.com/past/of_flying_cars
Sources & links