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OUTCOMES OF
      STRATEGY PLANNING
           SESSION


              15 October 2011

    Facilitated by: Dr. Roohullah Shabon

             Board Participants:
Dr. Natasha Zajc, Remy Milad, Juliet Irish, Jan
            Pearce, Julie Goodall


                 Dr Shabon Resources 2011         1
Vision
Dedicated to awareness and easy access
to high quality, compassionate,
coordinated hospice palliative care
everywhere.




             Dr Shabon Resources 2011
Mission
  PalCare Network for York Region is an alliance
  of service providers and community members
  dedicated to facilitating coordinated quality
  hospice-palliative care for individuals, families
  and caregivers.
Our focus is:
• Planning and delivering high quality education
• Advocacy, innovation and awareness
• Collaboration and integration
• Quality and dignity at end of life

                    Dr Shabon Resources 2011
Strategic Directions
1.   To maximize organizational effectiveness, efficiency and
     sustainability.
2.   Establish and strengthen PalCare Network for York Region’s role
     in regional planning for palliative care in concert with focus
     partners, associations, networks and health care communities-
     increase membership, develop communications strategy and
     diversify funding.
3.   Increase advocacy and awareness of the value of hospice
     palliative care in the community.
4.   Develop governance and operational policies and procedures for
     attaining accreditation.
5.   Measure program outcomes and continue to improve.



                          Dr Shabon Resources 2011
Core Values
•   Equity and inclusion
•   Quality and innovation
•   Empowerment
•   Integrity, honesty and ethics
•   Assuming the best intentions
•   Dignity, respect and compassion




                       Dr Shabon Resources 2011
Focus Partners
•   Hospices
•   LHIN
•   LTC
•   Hospitals
•   CCAC
•   Nursing Agencies
•   Transition Strategy Team (former HPC Network)
•   HPCO
•   Volunteers

                    Dr Shabon Resources 2011
Strategic Direction
1. To maximize
                                              Strategic Action
  organizational
                                              •Do strategic mapping
  effectiveness,                              •Develop communication
  efficiency and                              strategy
                                              • Resource needs
  sustainability                              assessment and analysis
                                              • Fund development strategy




                   Dr Shabon Resources 2011                            7
Strategic Direction
2. Establish and strengthen
  PalCare Network for York                         Strategic Action

  Region’s role in regional                        •Develop partnership
  planning for palliative care in                  strategy
  concert with focus partners,                     •Reconfirm existing / identify
                                                   new partners
  associations, networks, and                      •Develop plan to increase
  health care communities-
              communities-                         membership
  increase membership,                             •Develop communication
                                                   strategy
  develop communications                           •Diversify funding
  strategy and diversify
  funding.


                        Dr Shabon Resources 2011                                8
Strategic Direction
3. Increase advocacy
                                            Strategic Action
  and awareness of the
                                            •Develop advocacy strategy
  value of hospice                          and plan
  palliative care in the                    •Develop awareness
                                            strategy and plan
  community




                 Dr Shabon Resources 2011                            9
Strategic Direction
4. Develop governance
                                          Strategic Actions
  and operational
                                          •Create board sub-
  policies and                            committee
  procedures for                          •Review/establish board
                                          policies and procedures
  attaining                               •Create operations sub-
                                          committee
  accreditation                           •Review/establish operations
                                          policies and procedures
                                          •Identify accreditation body,
                                          collect requirements,
                                          develop plan/timelines



               Dr Shabon Resources 2011                             10
Strategic Direction
5. Measure program                         Strategic Actions
  outcomes and                             •Develop evaluation framework
                                           and Balanced Scorecard
  continue to improve                      •Review current outcome
                                           evaluation systems
                                           •Define performance areas we
                                           want to improve e.g. Financial,
                                           Customer, Process,
                                           Capabilities
                                           •Map performance areas to
                                           strategic intents
                                           •Develop measures/KPI’s -Key
                                           Performance Indicators
                                           •Create a data collection plan
                                           •Create reports
                                           •Monitor KPI’s and improve


                Dr Shabon Resources 2011                               11
Our Roadmap
• Why we exist                                       Mission

• Desired future state                                Vision

• Where we want to be                                Strategy

• What we must do well                              Objectives

• How we measure success                            Measures

• Desired Results                                    Targets

• Projects to achieve objectives                    Initiatives



                         Dr Shabon Resources 2011

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Stratey Plan Pal Care 2011

  • 1. OUTCOMES OF STRATEGY PLANNING SESSION 15 October 2011 Facilitated by: Dr. Roohullah Shabon Board Participants: Dr. Natasha Zajc, Remy Milad, Juliet Irish, Jan Pearce, Julie Goodall Dr Shabon Resources 2011 1
  • 2. Vision Dedicated to awareness and easy access to high quality, compassionate, coordinated hospice palliative care everywhere. Dr Shabon Resources 2011
  • 3. Mission PalCare Network for York Region is an alliance of service providers and community members dedicated to facilitating coordinated quality hospice-palliative care for individuals, families and caregivers. Our focus is: • Planning and delivering high quality education • Advocacy, innovation and awareness • Collaboration and integration • Quality and dignity at end of life Dr Shabon Resources 2011
  • 4. Strategic Directions 1. To maximize organizational effectiveness, efficiency and sustainability. 2. Establish and strengthen PalCare Network for York Region’s role in regional planning for palliative care in concert with focus partners, associations, networks and health care communities- increase membership, develop communications strategy and diversify funding. 3. Increase advocacy and awareness of the value of hospice palliative care in the community. 4. Develop governance and operational policies and procedures for attaining accreditation. 5. Measure program outcomes and continue to improve. Dr Shabon Resources 2011
  • 5. Core Values • Equity and inclusion • Quality and innovation • Empowerment • Integrity, honesty and ethics • Assuming the best intentions • Dignity, respect and compassion Dr Shabon Resources 2011
  • 6. Focus Partners • Hospices • LHIN • LTC • Hospitals • CCAC • Nursing Agencies • Transition Strategy Team (former HPC Network) • HPCO • Volunteers Dr Shabon Resources 2011
  • 7. Strategic Direction 1. To maximize Strategic Action organizational •Do strategic mapping effectiveness, •Develop communication efficiency and strategy • Resource needs sustainability assessment and analysis • Fund development strategy Dr Shabon Resources 2011 7
  • 8. Strategic Direction 2. Establish and strengthen PalCare Network for York Strategic Action Region’s role in regional •Develop partnership planning for palliative care in strategy concert with focus partners, •Reconfirm existing / identify new partners associations, networks, and •Develop plan to increase health care communities- communities- membership increase membership, •Develop communication strategy develop communications •Diversify funding strategy and diversify funding. Dr Shabon Resources 2011 8
  • 9. Strategic Direction 3. Increase advocacy Strategic Action and awareness of the •Develop advocacy strategy value of hospice and plan palliative care in the •Develop awareness strategy and plan community Dr Shabon Resources 2011 9
  • 10. Strategic Direction 4. Develop governance Strategic Actions and operational •Create board sub- policies and committee procedures for •Review/establish board policies and procedures attaining •Create operations sub- committee accreditation •Review/establish operations policies and procedures •Identify accreditation body, collect requirements, develop plan/timelines Dr Shabon Resources 2011 10
  • 11. Strategic Direction 5. Measure program Strategic Actions outcomes and •Develop evaluation framework and Balanced Scorecard continue to improve •Review current outcome evaluation systems •Define performance areas we want to improve e.g. Financial, Customer, Process, Capabilities •Map performance areas to strategic intents •Develop measures/KPI’s -Key Performance Indicators •Create a data collection plan •Create reports •Monitor KPI’s and improve Dr Shabon Resources 2011 11
  • 12. Our Roadmap • Why we exist Mission • Desired future state Vision • Where we want to be Strategy • What we must do well Objectives • How we measure success Measures • Desired Results Targets • Projects to achieve objectives Initiatives Dr Shabon Resources 2011