A nursing student took a pop quiz during their second month of school and easily answered all the questions until reaching the final question which asked for the first name of the woman who cleaned the school. The student was unsure how to answer as they did not know her name, only her description. When another student asked if the unknown last question would affect their grade, the professor responded that all people deserve attention and care, even with simple gestures. The student learned an important lesson to acknowledge everyone and also learned the cleaning woman's name was Dorothy.