How can Sustainable Travel International and Travel Oregon use push marketing to increase lodging partner participation in the Oregon Travel Philanthropy Fund (OTPF)? The answer lies with Tip O'Neill's famous quote: "All Politics Is Local."
Do the sums: travel reviews + data analysis = better experiencesKevin May
The data from travel reviews is powerful stuff; not only for hoteliers who want to manage their hotel’s reputation, but also for destinations, OTAs, metasearch players and other travel websites.
Data-driven intelligence helps personalize the user experience and inspire travelers’ decisions using wisdom and insights from other travelers.
This FREE webinar by Tnooz and TrustYou will outline the impact of reviews and big data on the travel industry and discuss what this means for your business in 2014.
Webinar presenters are:
Alan Young, SVP marketing and strategic partnerships, TrustYou
Brian Payea, head of industry relations, TripAdvisor
Donna Quadri-Felitti, clinical associate prof of hospitality and tourism management at NY University, Tisch Center for Hospitality, Tourism, and Sports Management
Kevin May, editor and moderator, Tnooz
Gene Quinn, CEO and producer, Tnooz
Ten principles for designing an effective customer reward programMarinet Ltd
This document provides 10 principles for designing an effective customer reward program. It summarizes that reward programs are meant to create loyalty but have proliferated with little evidence they build loyalty. It recommends identifying effective program components and offering principles for hospitality managers to design more effective programs. Key points include genuinely rewarding guests, differentiating programs from competitors, and reevaluating tier requirements for continued participation. The principles aim to help managers lead conversations on improving programs.
The study surveyed 426 marketing executives from destination marketing organizations and accommodation firms about their online marketing strategies and budgets. It found that accommodation firms on average spent over 10 times more on marketing than destination firms, at $1.35 million compared to $136,000. Accommodation firms were also more likely to outsource functions like search engine optimization and pay-per-click advertising, while destination marketers generally handled more in-house. Most respondents from both groups expected their online marketing budgets to increase in 2011.
This document summarizes three innovative human resource practices implemented by Fairmont Hotels, McDonald's, and Sodexo. Fairmont developed an employee recognition program called "Service Plus" that offers meaningful rewards to employees for consistent excellence. McDonald's implemented sales promotion incentives that drive both product sales and employee retention. Sodexo uses multiple social media platforms to attract and engage potential employees and brand itself as a desirable employer.
Developing a sustainability measurement framework for hotelsMarinet Ltd
The document proposes a framework for developing standardized sustainability metrics for hotels. It recognizes that while hotels currently report sustainability data, there is no uniform structure, making comparisons difficult. The framework is intended to facilitate industry collaboration on metrics that address stakeholder requests around carbon, energy, water and waste footprints in a practical, consistent manner. Testing actual hotel data, it evaluates boundaries, quantification methods and performance indicators to establish feasibility. However, issues remain around normalization and benchmarking given hotel operational complexities. The framework aims to catalyze cooperation on comprehensive sustainability measurement.
Brand segmentation in the hotel and cruise industriesMarinet Ltd
Brand Segmentation in the Hotel and Cruise Industries: Fact or Fiction?
An analysis of a consumer database calls into question the idea, common among academic
observers, that market segmentation can work as a grand strategy for either cruise lines or
for hotel brands. In pursuing a market segmentation strategy, a brand would focus its efforts
on a discrete group of consumers to the exclusion of other groups. In so doing, that brand
would attempt to forestall that set of customers from doing business with competitors. Using data
drawn from a sample of over 40,000 respondents in the United States, this study finds no such exclusivity
for large market segments. One reason for this is that hotel and cruise markets are not sufficiently
segmented for such a strategy to succeed.
Developing an Effective Communication Strategy to Convey Environmental ValuesSustainable Brands
The document provides guidelines for developing an effective communication strategy to convey a hotel's environmental values and sustainability initiatives. It discusses choosing from three "green story lines" - the environmental story, the financial story, and the service story. It also explains how to focus the story using seven patterns of communication: teacher-student, coach-player, friend-friend, salesperson-customer, cheerleader-fan, host-guest, and statesman-citizen. Principles for effective communication include using multiple media, minimizing audience effort, encouraging participation, and retelling the story. The strategy aims to increase credibility and support for a hotel's environmental programs from employees, guests and other stakeholders.
Richard Hays has over 20 years of experience in executive leadership, event planning, sales management, and catering for hotels, non-profits, and associations. He has a proven track record of exceeding sales goals for Marriott International, Hyatt, and Royal Sonesta hotels. Hays planned high-profile events such as the Baltimore Ravens 2001 Super Bowl ring ceremony and the Pennsylvania Society Inaugural Ball for President Obama. He currently serves in leadership roles for non-profits focused on Crohn's disease research and support.
Do the sums: travel reviews + data analysis = better experiencesKevin May
The data from travel reviews is powerful stuff; not only for hoteliers who want to manage their hotel’s reputation, but also for destinations, OTAs, metasearch players and other travel websites.
Data-driven intelligence helps personalize the user experience and inspire travelers’ decisions using wisdom and insights from other travelers.
This FREE webinar by Tnooz and TrustYou will outline the impact of reviews and big data on the travel industry and discuss what this means for your business in 2014.
Webinar presenters are:
Alan Young, SVP marketing and strategic partnerships, TrustYou
Brian Payea, head of industry relations, TripAdvisor
Donna Quadri-Felitti, clinical associate prof of hospitality and tourism management at NY University, Tisch Center for Hospitality, Tourism, and Sports Management
Kevin May, editor and moderator, Tnooz
Gene Quinn, CEO and producer, Tnooz
Ten principles for designing an effective customer reward programMarinet Ltd
This document provides 10 principles for designing an effective customer reward program. It summarizes that reward programs are meant to create loyalty but have proliferated with little evidence they build loyalty. It recommends identifying effective program components and offering principles for hospitality managers to design more effective programs. Key points include genuinely rewarding guests, differentiating programs from competitors, and reevaluating tier requirements for continued participation. The principles aim to help managers lead conversations on improving programs.
The study surveyed 426 marketing executives from destination marketing organizations and accommodation firms about their online marketing strategies and budgets. It found that accommodation firms on average spent over 10 times more on marketing than destination firms, at $1.35 million compared to $136,000. Accommodation firms were also more likely to outsource functions like search engine optimization and pay-per-click advertising, while destination marketers generally handled more in-house. Most respondents from both groups expected their online marketing budgets to increase in 2011.
This document summarizes three innovative human resource practices implemented by Fairmont Hotels, McDonald's, and Sodexo. Fairmont developed an employee recognition program called "Service Plus" that offers meaningful rewards to employees for consistent excellence. McDonald's implemented sales promotion incentives that drive both product sales and employee retention. Sodexo uses multiple social media platforms to attract and engage potential employees and brand itself as a desirable employer.
Developing a sustainability measurement framework for hotelsMarinet Ltd
The document proposes a framework for developing standardized sustainability metrics for hotels. It recognizes that while hotels currently report sustainability data, there is no uniform structure, making comparisons difficult. The framework is intended to facilitate industry collaboration on metrics that address stakeholder requests around carbon, energy, water and waste footprints in a practical, consistent manner. Testing actual hotel data, it evaluates boundaries, quantification methods and performance indicators to establish feasibility. However, issues remain around normalization and benchmarking given hotel operational complexities. The framework aims to catalyze cooperation on comprehensive sustainability measurement.
Brand segmentation in the hotel and cruise industriesMarinet Ltd
Brand Segmentation in the Hotel and Cruise Industries: Fact or Fiction?
An analysis of a consumer database calls into question the idea, common among academic
observers, that market segmentation can work as a grand strategy for either cruise lines or
for hotel brands. In pursuing a market segmentation strategy, a brand would focus its efforts
on a discrete group of consumers to the exclusion of other groups. In so doing, that brand
would attempt to forestall that set of customers from doing business with competitors. Using data
drawn from a sample of over 40,000 respondents in the United States, this study finds no such exclusivity
for large market segments. One reason for this is that hotel and cruise markets are not sufficiently
segmented for such a strategy to succeed.
Developing an Effective Communication Strategy to Convey Environmental ValuesSustainable Brands
The document provides guidelines for developing an effective communication strategy to convey a hotel's environmental values and sustainability initiatives. It discusses choosing from three "green story lines" - the environmental story, the financial story, and the service story. It also explains how to focus the story using seven patterns of communication: teacher-student, coach-player, friend-friend, salesperson-customer, cheerleader-fan, host-guest, and statesman-citizen. Principles for effective communication include using multiple media, minimizing audience effort, encouraging participation, and retelling the story. The strategy aims to increase credibility and support for a hotel's environmental programs from employees, guests and other stakeholders.
Richard Hays has over 20 years of experience in executive leadership, event planning, sales management, and catering for hotels, non-profits, and associations. He has a proven track record of exceeding sales goals for Marriott International, Hyatt, and Royal Sonesta hotels. Hays planned high-profile events such as the Baltimore Ravens 2001 Super Bowl ring ceremony and the Pennsylvania Society Inaugural Ball for President Obama. He currently serves in leadership roles for non-profits focused on Crohn's disease research and support.
Cornell using economic value added (eva) as a barometer of hotel investment p...João Vilhena
This document summarizes a report by Matthew J. Clayton and Crocker H. Liu on using Economic Value Added (EVA) as a metric to evaluate hotel investment performance. EVA represents returns above financing costs and incorporates both risky debt and equity financing costs, unlike traditional measures like cap rates. The authors find that EVA spread peaked in early 2004 during the hotel boom, hovered near zero in 2007 at the peak values, and turned negative in 2008 as values declined, coinciding with economic weakness. A negative EVA spread suggests properties are purchased with expectations of cash flow growth through repositioning. The authors conclude EVA below 1% equivalent to 1% RevPAR growth warrants checking investment viability.
The document summarizes the proceedings of the 2011 Cornell Hospitality Service Innovation Roundtable. The roundtable examined mechanisms for service innovation in the hospitality industry and specific innovations aimed at improving the guest experience, including interactions with employees and addressing technical issues. Many hospitality firms are focusing on innovation to enhance guest satisfaction, boost revenues, and increase participation in loyalty programs. Metrics for service innovations include improved customer satisfaction scores and cost savings from more efficient guest service processes.
This document summarizes discussions from the 2011 Cornell Hospitality Service Innovation Roundtable. Many innovations focused directly on improving the guest experience. Marriott discussed improving the lobby experience through its "great room" concept. Wyndham emphasized sustainability initiatives through its Wyndham Green program. Data analytics and social media were discussed as sources of innovative ideas. Successful innovation requires a data-driven approach as well as tenacity to overcome challenges in implementing new ideas. Measuring the impact of service innovations can be difficult but metrics like customer satisfaction, loyalty program participation, and cost savings were cited. Throughout the process of innovating, both support and resistance must be addressed.
Cross-country Differences in Hotel Guest SatisfactionDavid Mora
The study analyzed survey responses from nearly 200,000 hotel guests across eight countries from 2010-2011. It found some differences in the key reasons guests from different countries selected their hotel:
- While convenience/location and price remained the top factors for most countries, Japanese guests placed more importance on price than other countries.
- European guests, particularly those from Italy and Spain, weighed reputation more heavily compared to other countries.
- Membership in rewards programs was a more significant deciding factor for U.S. guests compared to guests from other nations.
Key Issues of Concern in the Lodging Industry
Human resources management is the most troubling issue of concern to managers and
executives in the lodging industry worldwide, according to a survey of 243 managers taken
during 2008. The study identified a common set of shared problems that impede the ability
of industry leaders to manage effectively, with human resources issues being at the forefront.
Over 60 percent of respondents from six different regions of the world in both general manager and
executive positions reported that the human resource issues of attraction, retention, training, and
morale were key areas of concern. Other problems include economic and environmental matters,
understanding customer needs, rising operating costs, and thinking strategically in a competitive
environment. The study provides an update to a similar study conducted in 2001. Certain issues
identified in that earlier study, including information technology and branding, have dropped from
hotel executives’ list of concerns.
This document discusses the importance of listening skills for hospitality managers. It finds that managers agree listening is vital for business success but that most in their organizations do not listen well. Listening is key to exchanging information accurately and building strong relationships, both important for good service. While listening skills are difficult to develop, managers can improve employees' abilities by modeling good listening, providing training, and reinforcing skills on the job to ultimately enhance service delivery.
This document summarizes and compares several small advertising agencies in Kansas City. It provides details on their philosophies, services offered, number of employees, annual billings, and lists of clients. The agencies range in size from 8 to 400 employees and billings from $10 million to $564 million annually. They offer a variety of advertising, marketing, and communication services.
The future of revenue management cornell universityGabriela Otto
The document discusses how revenue management in hotels will evolve in the future to become more strategic and supported by advanced technology. It predicts that revenue management will be applied to more areas beyond rooms, such as function space, spas, restaurants, and golf courses. As a result, revenue management will become a more central department within hotel operations, directly overseen by the general manager. Future revenue managers will need strong analytical, leadership, and communication skills to handle the expanded scope and strategic nature of the role. Metrics may shift from a room-focused RevPAR to ones incorporating total revenue or profit.
Best Western is the world's largest hotel chain operating under a single brand. It is headquartered in Phoenix, Arizona and operates as a non-profit membership association, allowing member hotels to maintain their independent names. Best Western has over 2,400 hotels in North America and continues to expand internationally through new hotel additions each year. The chain focuses on providing high standards and value while allowing each property to retain its individual identity.
How to Get Involved in Shaping the Future of Michigan Business - Business InS...Detroit Regional Chamber
The document discusses ways to get involved in shaping the future of Michigan business. It provides information on investments and developments in Midtown Detroit from 2000-2010 totaling $1.8 billion. It also discusses Ann Arbor SPARK, the regional economic development organization, and its role in fostering entrepreneurship, providing services to businesses, and creating a common vision among organizations. The document outlines best practices for economic development including establishing goals, facilitating connections between groups, and providing funding and resources for emerging technologies and businesses.
The document discusses multi-restaurant reservation sites and their role in restaurant distribution management. It finds that while the telephone remains the most common way for consumers to make reservations, over half of survey respondents had made reservations online. About 60% of those making online reservations used a multi-restaurant site like OpenTable. Younger consumers and those who dine out more frequently were more likely to use these sites. While multi-restaurant sites provide benefits like additional exposure, restaurants have concerns about costs and loss of control over their inventory and customer data. The document examines advantages and disadvantages of these sites from the perspectives of both consumers and restaurants.
The document summarizes the services offered by Broekman Communications, a Jewish community marketing and PR agency. The agency has over 15 years of experience in marketing, branding, PR, and donor relations for Jewish non-profits. It presents its experience working with over 40 synagogues, schools, community centers and youth organizations. The agency offers a wide range of services including branding, social media campaigns, website development, and membership and donor relations campaigns. The presentation was made to Stephen S. Wise Temple to pitch the agency's services.
The Impact of Social Media on Lodging PerformanceKeith Vermillion
This study examines the impact of social media on lodging performance. It finds:
1) The percentage of consumers consulting online reviews at sites like TripAdvisor before booking a hotel has increased over time, as has the number of reviews read.
2) Data from Travelocity shows that if a hotel increases its review score by 1 point out of 5, it can raise prices by 11.2% while maintaining occupancy.
3) By matching review scores with hotel performance data, the study found a 1% increase in online reputation leads to a 0.89% increase in average daily rate, a 0.54% increase in occupancy, and a 1.42% increase in revenue per available room.
The Impact of Social Media on Lodging PerformanceKeith Vermillion
This report analyzes the impact of social media on lodging performance using data from multiple sources. It finds:
1) The percentage of consumers consulting reviews on TripAdvisor before booking a hotel room has increased over time, as has the number of reviews read before choosing a hotel.
2) Data from Travelocity shows that if a hotel increases its review score by 1 point on a 5-point scale, it can raise prices by 11.2% while maintaining occupancy.
3) Matching data from ReviewPro and STR, the report finds a 1% increase in a hotel's online reputation leads to a 0.89% increase in average daily rate, a 0.54% increase in occupancy,
Cal State Northridge is starting a new technology transfer program to commercialize faculty and student research. They have hired Crist Khachikian to head the program, which is still in the early stages of hiring staff, establishing policies, and educating faculty. The university currently brings in about $32 million annually in research funding, providing a foundation to build the new technology transfer initiative.
Social media e canali on line nella scelta degli hotel da parte dei viaggiatoriMassimo Bonini
This document discusses a study on how travelers use online and social media channels to make hotel choices. The study found that business travelers primarily use hotel company websites and loyalty programs to book hotels, while leisure travelers more often turn to review sites, travel sites, and social networking sites to research options and make selections. The rise of social media has created new opportunities for hotels to market and learn about customers, but has also changed how guests, especially leisure guests, choose hotels. Hotels need to understand how social media influences travelers and find ways to effectively engage on these channels.
The document summarizes the tasks and activities completed during an internship at Marshall Hotels and Resorts. It includes analyzing reviews to identify strengths and weaknesses of properties, shadowing various hotel departments to understand daily operations, conducting market research on competitors, tracking budgets and financial data, evaluating social media presence, and more. The internship provided exposure to different aspects of the hotel industry.
The hospitality industry is facing disruption from new meeting technologies that are substituting for business travel. As economic recovery remains slow, companies are increasingly adopting videoconferencing and virtual meeting technologies to reduce costs and improve productivity. Major hotel chains have begun introducing their own video and virtual meeting solutions to capture this market. While initially seen as temporary cost-cutting measures, these technologies are proving enduring and gaining greater acceptance. This represents both a threat to traditional meeting and event business for hotels, but also an opportunity for those that adapt their business models to serve this evolving market.
Asa Smith has over 15 years of experience in business development, sales, marketing, public relations and event production. They have a proven track record of creating new business opportunities and closing large deals. They are currently a Client Relations Manager at Edison Group where they have generated over $500,000 in new business annually. Previously they have held roles in public relations, sales and event production.
Asa Smith has over 20 years of experience in business development, sales, marketing, public relations, and event production. They have a proven track record of creating new business opportunities and closing large deals. They are currently a Client Relations Manager at Edison Group where they have generated over $500,000 in new business annually. Previously they have held roles such as Director of Sales, Account Executive, and Freelance Vice President of Event Production.
This document discusses qualitative research methods. It defines qualitative research as aiming to gather an in-depth understanding of human behavior. Qualitative research is described as subjective, interpretive, and focused on answering "what" and "why" questions. The document contrasts qualitative and quantitative methods, noting that qualitative research typically involves fewer respondents, observation, and coding of responses, while quantitative research relies on larger sample sizes and tabulation of results. Examples of qualitative methods provided include ethnographic research, focus groups, interviews, and literature reviews. The document then provides examples of how qualitative coding and ensuring intercoder reliability could be applied to analyzing the State of the Union address, television drug ads, and a focus group about Super Bowl ads.
Secondary research involves summarizing, collecting, and synthesizing existing data rather than primary data collection methods. It can be as rigorous as primary research and helps clients solve problems. Some disadvantages are that it may not find specific data needed and sources vary in quality. Secondary research was important for James Michener's novel "Texas" and is virtually impossible to conduct effective paid media without syndicated research sources that provide data on audiences.
Cornell using economic value added (eva) as a barometer of hotel investment p...João Vilhena
This document summarizes a report by Matthew J. Clayton and Crocker H. Liu on using Economic Value Added (EVA) as a metric to evaluate hotel investment performance. EVA represents returns above financing costs and incorporates both risky debt and equity financing costs, unlike traditional measures like cap rates. The authors find that EVA spread peaked in early 2004 during the hotel boom, hovered near zero in 2007 at the peak values, and turned negative in 2008 as values declined, coinciding with economic weakness. A negative EVA spread suggests properties are purchased with expectations of cash flow growth through repositioning. The authors conclude EVA below 1% equivalent to 1% RevPAR growth warrants checking investment viability.
The document summarizes the proceedings of the 2011 Cornell Hospitality Service Innovation Roundtable. The roundtable examined mechanisms for service innovation in the hospitality industry and specific innovations aimed at improving the guest experience, including interactions with employees and addressing technical issues. Many hospitality firms are focusing on innovation to enhance guest satisfaction, boost revenues, and increase participation in loyalty programs. Metrics for service innovations include improved customer satisfaction scores and cost savings from more efficient guest service processes.
This document summarizes discussions from the 2011 Cornell Hospitality Service Innovation Roundtable. Many innovations focused directly on improving the guest experience. Marriott discussed improving the lobby experience through its "great room" concept. Wyndham emphasized sustainability initiatives through its Wyndham Green program. Data analytics and social media were discussed as sources of innovative ideas. Successful innovation requires a data-driven approach as well as tenacity to overcome challenges in implementing new ideas. Measuring the impact of service innovations can be difficult but metrics like customer satisfaction, loyalty program participation, and cost savings were cited. Throughout the process of innovating, both support and resistance must be addressed.
Cross-country Differences in Hotel Guest SatisfactionDavid Mora
The study analyzed survey responses from nearly 200,000 hotel guests across eight countries from 2010-2011. It found some differences in the key reasons guests from different countries selected their hotel:
- While convenience/location and price remained the top factors for most countries, Japanese guests placed more importance on price than other countries.
- European guests, particularly those from Italy and Spain, weighed reputation more heavily compared to other countries.
- Membership in rewards programs was a more significant deciding factor for U.S. guests compared to guests from other nations.
Key Issues of Concern in the Lodging Industry
Human resources management is the most troubling issue of concern to managers and
executives in the lodging industry worldwide, according to a survey of 243 managers taken
during 2008. The study identified a common set of shared problems that impede the ability
of industry leaders to manage effectively, with human resources issues being at the forefront.
Over 60 percent of respondents from six different regions of the world in both general manager and
executive positions reported that the human resource issues of attraction, retention, training, and
morale were key areas of concern. Other problems include economic and environmental matters,
understanding customer needs, rising operating costs, and thinking strategically in a competitive
environment. The study provides an update to a similar study conducted in 2001. Certain issues
identified in that earlier study, including information technology and branding, have dropped from
hotel executives’ list of concerns.
This document discusses the importance of listening skills for hospitality managers. It finds that managers agree listening is vital for business success but that most in their organizations do not listen well. Listening is key to exchanging information accurately and building strong relationships, both important for good service. While listening skills are difficult to develop, managers can improve employees' abilities by modeling good listening, providing training, and reinforcing skills on the job to ultimately enhance service delivery.
This document summarizes and compares several small advertising agencies in Kansas City. It provides details on their philosophies, services offered, number of employees, annual billings, and lists of clients. The agencies range in size from 8 to 400 employees and billings from $10 million to $564 million annually. They offer a variety of advertising, marketing, and communication services.
The future of revenue management cornell universityGabriela Otto
The document discusses how revenue management in hotels will evolve in the future to become more strategic and supported by advanced technology. It predicts that revenue management will be applied to more areas beyond rooms, such as function space, spas, restaurants, and golf courses. As a result, revenue management will become a more central department within hotel operations, directly overseen by the general manager. Future revenue managers will need strong analytical, leadership, and communication skills to handle the expanded scope and strategic nature of the role. Metrics may shift from a room-focused RevPAR to ones incorporating total revenue or profit.
Best Western is the world's largest hotel chain operating under a single brand. It is headquartered in Phoenix, Arizona and operates as a non-profit membership association, allowing member hotels to maintain their independent names. Best Western has over 2,400 hotels in North America and continues to expand internationally through new hotel additions each year. The chain focuses on providing high standards and value while allowing each property to retain its individual identity.
How to Get Involved in Shaping the Future of Michigan Business - Business InS...Detroit Regional Chamber
The document discusses ways to get involved in shaping the future of Michigan business. It provides information on investments and developments in Midtown Detroit from 2000-2010 totaling $1.8 billion. It also discusses Ann Arbor SPARK, the regional economic development organization, and its role in fostering entrepreneurship, providing services to businesses, and creating a common vision among organizations. The document outlines best practices for economic development including establishing goals, facilitating connections between groups, and providing funding and resources for emerging technologies and businesses.
The document discusses multi-restaurant reservation sites and their role in restaurant distribution management. It finds that while the telephone remains the most common way for consumers to make reservations, over half of survey respondents had made reservations online. About 60% of those making online reservations used a multi-restaurant site like OpenTable. Younger consumers and those who dine out more frequently were more likely to use these sites. While multi-restaurant sites provide benefits like additional exposure, restaurants have concerns about costs and loss of control over their inventory and customer data. The document examines advantages and disadvantages of these sites from the perspectives of both consumers and restaurants.
The document summarizes the services offered by Broekman Communications, a Jewish community marketing and PR agency. The agency has over 15 years of experience in marketing, branding, PR, and donor relations for Jewish non-profits. It presents its experience working with over 40 synagogues, schools, community centers and youth organizations. The agency offers a wide range of services including branding, social media campaigns, website development, and membership and donor relations campaigns. The presentation was made to Stephen S. Wise Temple to pitch the agency's services.
The Impact of Social Media on Lodging PerformanceKeith Vermillion
This study examines the impact of social media on lodging performance. It finds:
1) The percentage of consumers consulting online reviews at sites like TripAdvisor before booking a hotel has increased over time, as has the number of reviews read.
2) Data from Travelocity shows that if a hotel increases its review score by 1 point out of 5, it can raise prices by 11.2% while maintaining occupancy.
3) By matching review scores with hotel performance data, the study found a 1% increase in online reputation leads to a 0.89% increase in average daily rate, a 0.54% increase in occupancy, and a 1.42% increase in revenue per available room.
The Impact of Social Media on Lodging PerformanceKeith Vermillion
This report analyzes the impact of social media on lodging performance using data from multiple sources. It finds:
1) The percentage of consumers consulting reviews on TripAdvisor before booking a hotel room has increased over time, as has the number of reviews read before choosing a hotel.
2) Data from Travelocity shows that if a hotel increases its review score by 1 point on a 5-point scale, it can raise prices by 11.2% while maintaining occupancy.
3) Matching data from ReviewPro and STR, the report finds a 1% increase in a hotel's online reputation leads to a 0.89% increase in average daily rate, a 0.54% increase in occupancy,
Cal State Northridge is starting a new technology transfer program to commercialize faculty and student research. They have hired Crist Khachikian to head the program, which is still in the early stages of hiring staff, establishing policies, and educating faculty. The university currently brings in about $32 million annually in research funding, providing a foundation to build the new technology transfer initiative.
Social media e canali on line nella scelta degli hotel da parte dei viaggiatoriMassimo Bonini
This document discusses a study on how travelers use online and social media channels to make hotel choices. The study found that business travelers primarily use hotel company websites and loyalty programs to book hotels, while leisure travelers more often turn to review sites, travel sites, and social networking sites to research options and make selections. The rise of social media has created new opportunities for hotels to market and learn about customers, but has also changed how guests, especially leisure guests, choose hotels. Hotels need to understand how social media influences travelers and find ways to effectively engage on these channels.
The document summarizes the tasks and activities completed during an internship at Marshall Hotels and Resorts. It includes analyzing reviews to identify strengths and weaknesses of properties, shadowing various hotel departments to understand daily operations, conducting market research on competitors, tracking budgets and financial data, evaluating social media presence, and more. The internship provided exposure to different aspects of the hotel industry.
The hospitality industry is facing disruption from new meeting technologies that are substituting for business travel. As economic recovery remains slow, companies are increasingly adopting videoconferencing and virtual meeting technologies to reduce costs and improve productivity. Major hotel chains have begun introducing their own video and virtual meeting solutions to capture this market. While initially seen as temporary cost-cutting measures, these technologies are proving enduring and gaining greater acceptance. This represents both a threat to traditional meeting and event business for hotels, but also an opportunity for those that adapt their business models to serve this evolving market.
Asa Smith has over 15 years of experience in business development, sales, marketing, public relations and event production. They have a proven track record of creating new business opportunities and closing large deals. They are currently a Client Relations Manager at Edison Group where they have generated over $500,000 in new business annually. Previously they have held roles in public relations, sales and event production.
Asa Smith has over 20 years of experience in business development, sales, marketing, public relations, and event production. They have a proven track record of creating new business opportunities and closing large deals. They are currently a Client Relations Manager at Edison Group where they have generated over $500,000 in new business annually. Previously they have held roles such as Director of Sales, Account Executive, and Freelance Vice President of Event Production.
Similar to Travel Oregon Marketing Presentation (20)
This document discusses qualitative research methods. It defines qualitative research as aiming to gather an in-depth understanding of human behavior. Qualitative research is described as subjective, interpretive, and focused on answering "what" and "why" questions. The document contrasts qualitative and quantitative methods, noting that qualitative research typically involves fewer respondents, observation, and coding of responses, while quantitative research relies on larger sample sizes and tabulation of results. Examples of qualitative methods provided include ethnographic research, focus groups, interviews, and literature reviews. The document then provides examples of how qualitative coding and ensuring intercoder reliability could be applied to analyzing the State of the Union address, television drug ads, and a focus group about Super Bowl ads.
Secondary research involves summarizing, collecting, and synthesizing existing data rather than primary data collection methods. It can be as rigorous as primary research and helps clients solve problems. Some disadvantages are that it may not find specific data needed and sources vary in quality. Secondary research was important for James Michener's novel "Texas" and is virtually impossible to conduct effective paid media without syndicated research sources that provide data on audiences.
There are 1.5 million non-profits with an estimated $2.6 trillion in assets. Some are huge operations including the United Way, Red Cross, American Cancer Society and the YMCA. Some lobby. Some compete against non-profits. They all compete against each other for donations. All face compassion fatigue, and many run into PR difficulties ... or worse (see Lance Armstrong and Livestrong). They may not be for profit and for the most part they are well respected, but they still need reputation and brand management in our 24-7-365 digital society.
Brands may be 30 percent of Wall Street value. They need to be enhanced and protected. There are limits to brand management. The Federal Trade Commission regulates false advertising (e.g., Skechers). FedEx has come into contact with the Green Washing line. Ditto for KFC and Pink Washing. Shameless 5-hour ENERGY leaped over the Pink Washing divide. Firms need to guard against false advertising, green washing, pink washing and astroturfing (e.g., social media masquerades).
Manage or Be Managed? That is the question. Intangible brands may be hard to measure, but they equate to 30 percent of total Wall Street values. Some even see them as needing to be listed as "assets" on balance sheets. In this 24/7/365 digital world, what are the best and most effective strategies to protect brand equity. Yep, it is manage or be managed.
The Era of Big Data is upon us. We are attempting to rise above complexity on steroids. We address B2B, B2C, B2G and now B2C2C business segments. Our IMC campaigns must include owned, paid and earned communications platforms. And today's three major technology drivers: social, mobile and cloud. What is the evolving strategy to rise above the noise of our Big Data world?
It's zero dark thirty. The choppers are coming for a landing. You know what is coming next. You are asked by a reporter about rumors of a surgical strike. Your mom told you to always tell the truth. Do you?
Presidential press secretaries Jody Powell and Larry Speakes were both confronted with the same difficult choice.
This document discusses the evolution of communications platforms from traditional earned, owned, and paid media to their modern digital forms. It outlines how Moore's law and disruptive technologies like printing, broadcasting, and the internet have transformed the communications landscape. Now, earned media involves extensive digital public relations and social media engagement. Paid media encompasses diverse digital advertising channels. And owned media centers on self-publishing across an organization's website and social media platforms. The document stresses that digital content is permanent and owned media remains important alongside earned and paid strategies.
What are winning digital techniques for segmenting, targeting audiences and getting out the vote? Who are the audiences for our messages? What are the best integrated marketing communication techniques to reach them?
Presentation to the PRSSA chapter at Central Washington University on October 13, 2014. The PowerPoint presents the pros and cons of PR agency life vs. working in a corporate public relations department. The presentation also offers strategies to close the gender pay gap in communications disciplines.
From the Rosetta Stone to the Boston Tea Party to the "Torches of Freedom" to today's digital age, public relations or responsible advocacy (and sometimes not so responsible) have been a part of the human landscape.
What are the ethical obligations and responsibilities for public relations and communications professionals? Let's start with two of PRSA's core values -- Responsible Advocacy and Honesty -- and go from there. And don't forget full disclosure.
This document provides an overview of the public relations field including typical salaries, career paths, tools used, and types of public relations work. It discusses common misconceptions about public relations and outlines how public relations helps manage communication between organizations and their audiences. The document also contrasts corporate versus agency public relations and describes two primary methods of client engagement used in public relations.
The document discusses the growth of social media and its impact on communications and business. Some key points:
- 2 billion people now use the internet globally, and social media engagement continues rising, with over 2/3 of internet users on social platforms.
- Social media has democratized communications, allowing anyone to share content with just a few clicks. It is ubiquitous but not monolithic, with many different platforms and formats.
- Major social media companies like Facebook, Twitter, and LinkedIn have grown enormously, some going public with multibillion-dollar valuations, showing the major impact and business potential of social media.
As I continue my new career as a higher education instructor/student in public relations/communications/investor relations, I have adopted a proposed research agenda. My areas of potential emphasis include social media, international communications and corporate public relations/investor relations
There are more than 5,000 publicly traded companies on the NYSE and the NASDAQ and more being added with each IPO. Everyone of these companies is required to report to the SEC and to tell its story to the investing public. Skilled financial communicators are in high demand. The key question? How does a company make money?
What are effective public relations strategies to avoid Pink Washing, pass the giggle test, and do some good for people while your organization does well? Fiduciary Responsibility and Corporate Social Responsibility are not mutually exclusive.
Are Baby Boomers late adopters or worse yet, laggards, when it comes to technology? That may be the perception, but is that the reality? It seems that Baby Boomers have a PR problem as it applies to competing with younger generations in the coming years.
Germany has undergone a transformation from the Holocaust during World War II to becoming a normalized country. In 1945 after Nazi defeat, Germans faced guilt over the Holocaust. But authors like Thomas Mann expressed hope for a new Germany that was part of Europe rather than dominating it. Since then, Germany rebuilt itself economically and politically despite occupation and division. It acknowledged and repented for its Nazi past. Reunification followed the fall of the Berlin Wall. Germany is now known for economic success, environmentalism, women's empowerment, and high-quality manufactured goods. It has achieved a public relations miracle in overcoming its dark history.
How did Starbucks and NGO Conservation International work together to maintain fiduciary responsibility and achieve corporate social responsibility (CSR). It wasn't easy, but it happened.
Explore Austin's dynamic history and cultural tapestry on a captivating journey. From its origins as Texas' capital to architectural marvels like the Texas State Capitol and cultural hubs such as the Driskill Hotel. Dive into its diverse heritage, legendary music scene, key historical moments, natural beauty, and vibrant culinary delights.
Passengers who request name modification after the risk-free period have to pay the United Airlines name change fee. Furthermore, in some cases, travelers have to pay the difference in fare if applicable. The airline doesn’t permit you to make other modifications (date change, fare classes, time, etc) under the name correction policy. Moreover, before you proceed, you must get all related information comprehensively. For that, you can call the consolidation desk at +1-800-865-1848 and get instant response.
The Inca Trail to Machu Picchu is an unforgettable adventure, blending stunning natural beauty with rich history. Over four days, trekkers traverse diverse landscapes, from lush cloud forests to high mountain passes, encountering ancient Inca ruins along the way. Each step brings you closer to the awe-inspiring sight of Machu Picchu, revealed at sunrise from the Sun Gate. The journey is challenging but incredibly rewarding, offering a profound sense of accomplishment. With its combination of breathtaking scenery and cultural significance, the Inca Trail to Machu Picchu is a must-do for those seeking an extraordinary adventure in Peru.
Discover the exhilarating world of manta ray night snorkeling in Kona, Hawaii. Led by expert guides, participants witness these majestic creatures feeding on plankton under mesmerizing underwater lights. With stringent safety measures, environmental responsibility, and emergency preparedness, enjoy this unique adventure responsibly and securely with trusted tour operators.
The 09 Days Tour to Skardu by road offers a breathtaking journey through some of Pakistan’s most spectacular landscapes. Skardu, nestled in the heart of the Karakoram mountain range, is renowned for its stunning vistas, crystal-clear lakes, and rugged terrain.
A list of budget-friendly things that families can do in San Antonio! Dive into its rich history and vibrant culture at iconic landmarks like the Alamo. Explore colorful Market Square and stroll along the scenic River Walk. Enjoy family-friendly fun at Brackenridge Park and capture breathtaking views at the Tower of the Americas—all without breaking the bank!
Traveling with Frontier Airlines through Boston Logan International Airport offers a budget-friendly and efficient experience. With the modern facilities at Terminal C, extensive services, and amenities provided by Frontier, passengers can enjoy a comfortable journey. Whether you're a frequent flyer or a first-time traveler, this guide aims to help you navigate BOS with ease and make the most of your trip.
With the American Airlines name change policy, you can alter the incorrect name on your flight ticket/boarding pass without any fuss. Therefore, it’s essential to understand the major guidelines before requesting a name change/correction. However, if you still encounter any issues, you can navigate to the AA website or approach the airline over the phone. Additionally, you can talk with a flight expert at +1-866-738-0741 to get your problem fixed in a few minutes.
Southwest Airlines Low Fare Calendar: The Ultimate Guidei2aanshul
Travelling doesn't have to be expensive, especially with tools like the Southwest Airlines Low Fare Calendar at your disposal. This guide will take you through everything you need to know about using this feature to snag the best deals on your flights. Whether you're a seasoned traveller or planning your first trip, this guide will ensure you get the most out of your budget.
Our Bahrain Visa PowerPoint Presentation offers a detailed and comprehensive guide to the Bahrain visa application process. It is designed to assist travelers, travel agents, and businesses in navigating the various visa types, including tourist, business, work, student, and family visas. Each section provides an in-depth look at eligibility criteria, required documents, and step-by-step application procedures. Additionally, the presentation includes valuable tips for avoiding common application mistakes, an overview of processing times, and details on fees and payment methods. This presentation aims to ensure a smooth and successful visa application experience, making travel to Bahrain as seamless as possible.
1. Oregon Travel Philanthropy Fund
Kevin Brett | Matthijs Reinders | Nate Erickson
“All Politics is Local”
- House Speaker Tip O’Neill
2. OTPF Situation Analysis
Only 4 Philanthropy Fund Participants
Heathman Hotel, Portland
Jupiter Hotel, Portland
Geiser Grand Hotel, Baker City
Double Diamond Lodge, Oakridge
Target 35-50 Additional Properties
3. Capstone Objectives
9x-12x increase in OTPF Membership
Raise Stakeholder Awareness
Recruit Regional and Local Fund Champions
Local Projects, Local Lodging Properties
Establish a Quantitative Baseline for Marketing
4. Capstone Activities
“All Politics is Local” Marketing Campaign
Unique Communication Strategy for 7 Regions
“Push Marketing” Approach
100 High Potential Properties
Internet Survey
5. Capstone Tactics
Tie End Projects to OTPF Development Activities
Target Key Lodging Owners/Executives
Deliverables Directed to Owners with “Champion” Letter
Conduct Specialized Outreach to Industry Marketing Reps
Enhance Use of Social Media for Thought Leadership
6. 7 Projects, 7 Regions
1) Sustainable Seafood Initiative, Coast: 0 Hotels
Friends of Haystack Rock, Coast: 0 Hotels
2) Friend of Trees, I-205, Portland: 2 Hotels
3) Willamette Food and Farm, Valley: 1 Hotel
4) Rogue River Greenway, S. Oregon: 0 Hotels
5) Deschutes Restoration; C. Oregon: 0 Hotels
Trout Unlimited; C. Oregon: 0 Hotels
6) Friends of Columbia Gorge: Columbia: 0 Hotels
7) NE Oregon Economic Development: E. Oregon: 1 Hotel
7. 7 Letters, 7 Targets
1) Friends of Haystack Rock, Sustainable Seafood Initiative;
Salishan Spa & Golf Resort
2) Friend of Trees; The Benson
3) Willamette Food and Farm; Valley River Inn
4) Rogue River Greenway; Ashland Springs Hotel
5) Trout Unlimited, Deschutes Restoration; Lara House B&B
6) Friends of Columbia Gorge; Three Sleeps Vineyard B&B
7) NE Oregon Economic Development: Wallowa Lake Camp
& Retreat Center
8. Window Stickers for Hotels, Motels, Resorts
Oregon Travel Philanthropy Fund Posters
Rack Cards for Lobby and Rooms
Table Tents for Front Desks
Bedside Cards
Web Copy and Photos
Capstone “Push Marketing”
9. Capstone Next Steps
Identify First 100 Properties
Identify Media, Trade Organizations and RDMOs, and
Develop Appropriate Messaging
Complete Quantitative Research
Create Unique Strategy for Indian Casino and Resort
Outreach
10. First 100 Lodging Targets
High-Profile Regional
B&B’s in Resort Areas
Properties in Environmentally-Sensitive Areas
Eight Casino/Resort Properties
11. Indian Casinos and Resorts
Chinook Winds, Lincoln City
Kah-Nee-Ta High Desert Resort, Warm Springs
Kla-Mo-Ya Casino Resort, Chiloquin
The Mill Casino and Hotel, Coos Bay
Seven Feathers Hotel & Casino Resort, Canyonville
Spirit Mountain Casino, Grand Ronde
Three Rivers Casino and Hotel, Florence
Wildhorse Resort and Casino, Pendleton
12. Quantitative Research
Conduct 10-12 Question Survey to Measure and Serve as
Baseline for Attitudes Toward OTPF
Use Answers for Future Marketing, Promotion and Brand
Building
Employ Oregon Qualtrics
13. Top Priority
Red Lion Jantzen Beach is Hosting March 18-20 Oregon
Governor’s Tourism Conference
The Red Lion Jantzen Beach Needs to be Announced as
New Participating Member of the Oregon Travel
Philanthropy Fund on Monday Morning, March 19
14. Capstone Takeaways
9-12x increase in OTPF Membership
‘All Politics Is Local’ Push Marketing Campaign
Tie regional projects with local properties
Focus on 100 high-potential properties
Establish a feedback loop
Use Quantitative Analysis to Set Baseline