This document discusses how organizations can communicate and collaborate through cloud-based technologies. It notes that the modern workplace expects constant connectivity and availability of employees. This has led to outdated legacy voice systems being disrupted by unified communication and collaboration (UCC) solutions in the cloud. These cloud-based UCC solutions allow organizations to scale easily, reduce costs with usage-based pricing, and better support an increasingly mobile workforce by enhancing flexibility and collaboration. The document concludes that organizations need flexible architectures that are easily scalable and consumption-based to successfully support diverse workstyles and a globally distributed workforce through unified communication and collaboration technologies in the cloud.

1. COMMUNICATING
AND COLLABORATING
THROUGH THE CLOUD
Steve Saunders

2. AGENDA
Workplace
of tomorrow
Simplify
and enhance
collaboration
Best of breed
integration

3. Introduction

4. INTRODUCTION
Employer measured
and paid for
presence
Convention
demanded
Employers
expected
Resources
needed

5. INTRODUCTION

6. INTRODUCTION
Always on
connectivity
Powerful
mobile devices
Cloud-based
applications & data
Expectation
Hyper
connected
Mobile
Always
available
employees

7. INTRODUCTION
Expectation
Time and
presence
LESS
CRITICAL
Connectivity
and collaboration

8. INTRODUCTION
“
Be aware of the
out of sight,
out of mind
syndrome
”

9. OBSERVATION
3
observations
1st
Voice

10. OBSERVATION
3
observations
2nd
Powerful
complementary
technologies

11. OBSERVATION
3
observations
3rd
!
Outdated
legacy voice
systems

12. OBSERVATION
3rd
Controlling cost
Driving Innovation
Won by
cost-control
army

13. OBSERVATION
3rd
No
Employee
Support
Productivity
Engagement
Collaboration

14. DISRUPTIVE FACTORS
Disruption
Mobility

15. DISRUPTIVE FACTORS
3
solutions
UCC
A robust wireless
infrastructure
UCC suite
A consumption
based architecture
through cloud
solutions

16. DISRUPTIVE FACTORS
Disruption

17. DEFINITION
Telephone
1
Conferencing &
collaboration
Unified
messaging
Mobility
7
Email
2
UCC
6
5
3
4
Contact
centre
Instant messaging
& presence

18. DEFINITION
With right technology:
Work faster
60%
Employees
Positive
engagement
Undertake more tasks
Improved work quality

19. Workplace
of tomorrow

20. WORKPLACE OF TOMORROW
Lift
employee
productivity
Lower
operational
costs

21. WORKPLACE OF TOMORROW
Multiples
Styles
Devices
Applications
Ways of
collaborating

22. WORKPLACE OF TOMORROW
Work output
measured by task or activity
rather than by location

23. WORKPLACE OF TOMORROW
Working in the right place
at the right time
Progressive
companies

24. WORKPLACE OF TOMORROW
Mobile workers
Reachable
Flexibility

25. WORKPLACE OF TOMORROW
Mobile workers
Reachable
Flexibility
Better
Collaboration
Choices
Costs

26. WORKPLACE OF TOMORROW
Mobile workers
Reachable
Flexibility
Better
Collaboration
Choices
Costs
Connectivity
Outcome
driven

27. WORKPLACE OF TOMORROW
Mobile workers
Reachable
Flexibility
Better
Collaboration
Choices
Costs
Connectivity
Outcome
driven
Challenge
Support
technology
Flexible

28. Simplify and
enhance
collaboration

29. THE EVOLUTION OF UCC
TO A CONSUMPTION MODEL
99%
1 of the top 3
most important
technologies for success

30. THE EVOLUTION OF UCC
TO A CONSUMPTION MODEL
!
99%
Traditionally high
barrier to entry
Potential risk of
low user adoption

31. THE EVOLUTION OF UCC
TO A CONSUMPTION MODEL
Cloud computing =
saviour for true UC
70%
surveyed CIOs consider
cloud based UCC solution

32. BENEFITS OF THE UCC
CONSUMPTION MODEL
Ability to scale to
business demand
0
Almost zero upfront
infrastructure investment
More efficient
resource utilisation
Usage based costing/
Utility style pricing

33. BENEFITS OF THE UCC
CONSUMPTION MODEL
Consumption model must:
Be genuine
Allows flexibility and
commercial terms

34. Best of breed
integration

35. INTEGRATION
FACT
No single platform
offers best of breed
features
Preserve existing
investment

36. INTEGRATION
Minimise
user impact
Rollout can be staged based
on business need, geography
or technology

37. INTEGRATION
Utilise the concept of
Service Catalogue
Offer the choice:
What technology/applications
best suit their budget and work
group style

38. Conclusion

39. CONCLUSION
UCC
Productive work
environments
Increased operational
effectiveness

40. CONCLUSION
UCC
Multiple work styles
and preferences of the
workforce

41. CONCLUSION
Organisations need to create
a flexible architecture to be:
Easily scalable (Up & Down)
Consumption base

42. CONCLUSION
UCC
Across
multiple
geographies
Increasingly
mobilised
workforce

43. COMMUNICATING
AND COLLABORATING
THROUGH THE CLOUD
Steve Saunders