Stephanie Taylor is seeking a customer service position that allows her to utilize her 10 years of management experience at McDonald's. She has experience as a guest service manager, kitchen manager, and people manager. In these roles, she demonstrated skills in shift management, hiring, training, inventory, and ensuring a positive customer experience. She prides herself on effective communication, leadership, and helping her team exceed sales targets.

1. Stephanie Taylor
12206 59TH APTGSTREET TAMPA,FL 33617
PHONE(813)509-7604 / EMAIL TAYLORSTEPHANIE80@GMAIL.COM
OBJECTIVE To secure a full-time position in a customer service related field that will allow me to use many
of my management skills in the company, also I am a team player as well as a leader. I am very
hands on a quick learner and multitask very well also very dependable and can adapt to any
setting I am placed in with or without supervision.
SKILLS &
ABILITIES
SHIFT MANGER, ORIENTATIONCOORDINATOR RUNNINGA GREAT OPERATIONSHITTING
SALES TARGETS, MOTIVATINGOTHERSAROUND ME MAKINGSURE EVERY EXPERIENCE
IS BETTER THAN THECUSTOMER LAST ALSO HIRINGEMPLOYEESTHAT WILL BE A GREAT
FIT FOR OUR COMPANY ANDUP HOLD OUR COMPANYVALUESAND ALWAYSMAKING
SURE THAT WE HAVE A FULL STAFF SO THAT EVERY CUSTOMER WILLALWAYSGET
GREAT CUSTOMER SERVICE.
EXPERIENCE MCDONALD'SCASPER COMPANY FROM -9/29/2006----CURRENT 2016 (10YRS)
GUESTSERVICEMANGER
• HANDLINGCUSTOMER COMPLAINTS
• STORE PROMOTIONS
• SPIRIT NIGHTS(GETTINGINVOLVED WITH THE COMMUNITY)
KITCHEN MANGER
• INVENTORY
• TRUCK ORDERS
• FOOD COST CONTROL
• WASTE MANAGEMENT
PEOPLEMANGER
• SCHEDULE PREPARATION
• HIRING
• TRAINING
• PEOPLEDEVELOPMENT/APPEARANCE
• LABOR CONTROL
EDUCATION LAKELAND SENIOR HIGH SCHOOL, LAKELAND FL FROM 9TH-11TH GRADE
BREWSTER TECHNICALTAMPA, FL33602 GRADUATED 2007 DIPLOMA
COMMUNICATION AS A SHIFT MANGER I MADESURE STAFFING WAS CORRECT AND THAT WE HAD
THERIGHT AMOUNT OF LABOR NEEDED AND I ALWAYS KEEP GREAT
COMMUNICATION WITH MYSTAFF TO ENSUREEVERYONE IS ALWAYS
UPDATED WITH ANYCHANGES BEEN MADEBY HAVING STAFF MEETING AND
ALWAYS CHECKING UP ON THEM TO ENSURE THAT THEYARE PROVIDING THE

2. HIGHEST CUSTOMER SERVICE POSSIBLE.
LEADERSHIP I am a leader I have had a lot of promotions at Casper company in a manger role because I can
lead a staff and they follow by my example I always strive for excellent in myself and the
peopleI work with at my current storeI go above and beyond our storetarget sales for the
week or month and I get involved in the community with Casper company and management
have saw these quality in me and that’s how I have been able to be promoted to different areas
thru out my 10 yrs. At my current job.
REFERENCES • BETTYWILLIAMS(813)924-4552
• YVETTEMEEKS(813)294-2527
• HEATHER WILLIAMS(813)203-7278