Stc collab
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This document discusses how an organization called Technical Publications provides solutions through engineering, education, and support. It summarizes the types of content Technical Publications creates, including documentation, solutions, support, and education content. It also outlines the tools, processes, and challenges involved in creating, sharing, and updating content across different teams and content types.
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Stc collab
- 1. Engaging Technical Publications with Solutions Engineering, Education, and Support Ben Colborn Manager, Technical Publications
- 3. Background
- 4. 4 Scale-out Servers Storage Network SAN Power of Convergence Converged compute and storage for virtualized environments
- 5. 5 Organizations Engineering Development QA Tech Pubs Solutions Operations Support Product Services Education Consulting
- 6. 6 Content Types Tech Pubs •Release Notes •Setup/Administration •Reference •Hardware Replacement Solutions •Overviews •Best Practices •Reference Architectures Support •Knowledge Base • Field Advisories Education • ILT •eLearning •Learning moments
- 8. 8 Content Strategy Governance Number of Authors/ Publishing Frequency Education Documentation Support KB Community Solutions
- 9. 9 Contribution Flows Tech Pubs Support Education Feedback Requests Drafts Solutions
- 11. 11 Documentation/Education Content Sharing Docs • Reference • Maps Topics • Concepts • Tasks • Images Training • Lab exercises • Assessments • Maps PDF HTML ePUB PDF PPT HTML
- 12. 12 Documentation/KB Update Processes Tech pubs updates docs Tech pubs publishes docs Docs published SRE drafts article Tech pubs reviews article Tech pubs publishes article SRE requests doc update Tech pubs drafts article Dev/QA/PM requests doc update KB article published
- 13. 13 Support Portal Search Knowledge Base Documentation Solutions Metadata
- 15. 15 Case Deflection Search
- 16. Lessons
- 17. 17 Challenges Solutions Tech Pubs Support Education Timelines Governance Content silos
- 18. 18 How to engage? • Offer to help • Not because you have the answer • But because you can derive some advantage • And leave dogma aside
- 19. 19 What to accept? • Content silos are here to stay • Different solutions have different benefits • Breaking down organizational barriers is hard • Your offers of help won’t always be accepted
- 20. Q & A
Editor's Notes
- Key Points: Native convergence (or hyper-convergence) is critical in the modern datacenter Traditional three-tier architecture has scale-out compute (with virtualization) connected to scale-up storage The storage network adds latency and becomes a bottleneck, especially as flash storage becomes more prevalent in all storage systems Data has to be retrieved from storage every time some operation needs to be done in the server. This north-south traffic kills performance because it does not respect data gravity Deploying and scaling out storage is complex and error-prone Storage is managed in terms of LUNs and RAID sets, while hypervisors talk about vdisks – different granularity Admins have to set up port bonding, multipathing, I/O mapping etc. to deploy the network Nutanix eliminates the complexity and bottleneck of the storage network and delivers a converged solution for virtual environments that can be scale out on demand