staff manual in sequence

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GOCC Fitness/Wellness Center
Staff Manual Table of Contents
Section 1: Procedures and Job Descriptions 3
1. Emergency Procedures 5
2. Fitness/Wellness Center Mission Statement 6
3. Who’s in Charge? 7
4. Job Descriptions
a. GOCC Fitness/Wellness Center Director 8
b. GOCC Fitness/Wellness Center Lab Clerk 9
c. GOCC Fitness/Wellness Center Lab Tech 10
d. GOCC Fitness/Wellness Center Work Study 11
Section 2: Duties and Responsibilities 15
1. The Nuts and Bolts of Working the Desk 17
2. Establishing Work Priorities (Lab Clerk) 20
3. Establishing Work Priorities (Lab Tech) 21
4. Establishing Work Priorities (Work Study) 23
5. Keeping Busy and on Task 24
6. Taking Breaks and Leaving the Center 25
7. Reporting to Work on Time and Emergency Coverage 26
Section 3:“How To’s” for Working the Desk 27
1. Opening Routine 29
2. Closing Routine 30
3. Information Calls and Walk-ins 31
4. Using the Cash Register 32
5. Using the Dish Television System 33
6. Using the Dish Music System 34
7. Choosing Content for the Television and Music System 35

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8. Towel Procedure 36
9. Ping-Pong User Guidelines 37
10. How to Enter Patrons and Students into Fit Trac 38
11. Laundry 39
Section 4: Orientations and Equipment 41
1. Fitness/Wellness Center Orientation Basics 43
2. Fitness/Wellness Center Step by Step Orientations 45
3. Fitness/Wellness Center Equipment Orientations 47
4. Equipment and Usage 48
Section 5: Policies, Procedures and Rules 53
1. Glen Oaks Community College Fitness/Wellness Center Policies 55
2. Acceptable Dress Requirements for the GOCC 57
Fitness/Wellness Center
3. Fitness/Wellness Center Employee Attire 58
4. Employee Food and Drink Policy 59
5. Harassment Policy 60
6. Employee Manual Agreement 61

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Section 1: Procedures and Job Descriptions

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Emergency Procedures
As with any facility that services the public, it is necessary to have a procedure in
place for emergencies. Our procedures cover issues including the handling of minor
injuries and the use of the medical kit, calling 911, AED, and EVAC chair, to
evacuations due to fire and weather related emergency. All emergency procedures
performed in this facility must comply with the policies outlined in the Glen Oaks
Community College Employee Handbook, Section 5 Campus Health and Safety.
Calling 911: In a life-threatening emergency always call 911 first, and after
reporting the emergency call the switch board (ext: 0) and provide the following
information: nature of the injury, location of the emergency (Fitness/Wellness
Center), phone number (ext: 307).
Medical Kit: First and foremost it is necessary to be aware that a fully stocked
medical kit is located behind the office door. All employees need to be aware of
what items are available in the kit and have a basic knowledge of first aid
procedures for implementing first aid care if the need arises. In all circumstances
where a bodily fluid may come into contact with the skin of the employee, it is
essential that gloves be worn. Additional items located with the medical kit include
gloves, mouth guard for rescue breathing, flash light, bodily fluid clean up kit, and
emergency action plan flipchart.
AED: The AED unit for the Fitness/Wellness Center is located just outside the
doors to the concourse on the left, just past the stairway that leads to the gym.
There is also a 911 emergency call button in that location, however it would be more
beneficial and logical to use the desk phone for a 911 call so the caller is close to
the victim. According to Michigan law, an emergency responder must be trained to
use an AED when providing assistance in an emergency.
EVAC chair: Fitness/Wellness Center employees should all be trained in using the
EVAC chair on the concourse that would allow for handicapped or injured
individuals to exit the building down the stairway in case elevators are not useable.
This chair may also be used as a wheel chair in case of an injury.

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Fire/tornado evacuation plan: It is essential for employees to be aware of the
evacuation routes and all emergency exits. These are posted on the wall between
the large bulletin boards on the west wall of the entry way.
Fire evacuation should be directed out the south exit double doors through the
weight machines, or out the main doors and down the stairs and out to the lower
level. As in any fire situation, do not use the elevators. It is up to the employee in
charge to determine the safest route of exit for the individuals involved. The
location of the fire dictates the best route to take. Getting all people involved as
far away from the hazard of the fire as quickly as possible is the necessary
determining factor. If the location of the fire is not known, the first choice and
quickest route out of the building is the south exit and the outside stairway. The
need to use the EVAC chair may also be a deciding factor. If the EVAC chair must
be used to assist a patron, directing everyone to the main stairway on the
concourse is the more logical choice.
Tornado evacuation procedures direct all individuals in the Center to go down the D
wing stairs to the hallway by the Athletic office and the Nora Hagen Theater.
In all evacuation situations, it is necessary for the Fitness/Wellness Center
employee to remain calm and in control of the situation. Before leaving the Center,
gather all cards off of the counter so a basic head count may be performed when
all individuals get to the evacuation location. Please instruct patrons to remain
calm and to remain together so all individuals may be accounted for. Evacuating
and securing the locker rooms should be the final step before leaving the Center.
Never leave in an emergency without first making sure all individuals in the Center
are aware of the emergency and are able to evacuate with the group. Remember
individuals with head phones or ear buds may not be aware that an emergency is
occurring.
Handling specific types of emergency: An emergency that would involve a fall off
from a piece of equipment should be handled as a regular first aid emergency. First
secure the location so the victim is no longer in danger (i.e.: turn off a treadmill,
etc.). Check for consciousness by calling the individuals name and gently shaking
the victim. Utilize the other patrons in the Center to call 911 if a life or death

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emergency exists and then dial (ext. 0) to inform the switch board so further
emergency personnel can be located. If the person is conscious, keep the victim
lying down and check for bleeding or broken bones and keep the person calm. If
further assistance is needed, notify the switch board (ext. 0) of the accident, and
request help.
An emergency that is not related to equipment usage, like a heart attack, or a
diabetic situation should be handled as a 911 emergency. If there are other
patrons in the Center, utilize the help of others to handle the telephone and stay
with the victim. Once again, notify the switch board as soon as possible, but always
call 911 first.
After an emergency it is necessary to fill out the proper paperwork to describe
the incident that took place. Take notes as soon after the emergency as possible
so the details are fresh. Make sure to include the names of any witnesses, as well
as what occurred and how the situation was handled. As with any emergency
situation, it is essential to be aware of procedures BEFORE the emergency actually
takes place.

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Fitness/Wellness Center Mission Statement
The Mission of the Glen Oaks Community College Fitness/Wellness Center is
to provide a safe and comfortable environment where all participants can work
toward meeting individual fitness and wellness goals. The Fitness/Wellness
Center provides a place for positive social interaction, superior quality
instruction, top of the line fitness equipment, as well as a stress free
environment where participants can receive necessary assistance in striving to
develop into a more health conscious, wellness driven individual.
All employees should purpose to go “above and beyond the call of duty” to meet the
needs of all Fitness/Wellness Center users. Word of mouth and good customer
service are the two things that are most effective at keeping us in business. Staff
behavior as well as interaction with patrons is more important than any other
aspect of the business. Knowledge and education take a back seat if the
customer’s needs are not being met. All employees should always conduct
themselves “above reproach” ethically and leave no room for customer complaint.

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Who’s in Charge?
The work study students are directly responsible to the Director. In the
Director’s absence, the work study students are to report to the lab tech. The lab
tech is directly responsible to the Director. The Director is responsible to the
Dean of Finance and Administrative Services, who reports to the President of the
College.
The lab tech may (and is expected to) assign duties to the work study students.
The lab tech is responsible for enforcing all Fitness/Wellness Center policies, rules
and regulations as they relate to those using the Center or as they relate to the
other employees.
Problems between employees must be referred to the director immediately!

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GOCC Fitness/Wellness Center Director
The primary responsibility of the Fitness/Wellness Center Director is to
implement and oversee all operations of the Center as well as the Center
employees. This may include but is not limited to the following:
1. Working with College Management to implement policies and procedures.
2. Working with instructors to implement policies and procedures for classes.
3. Hiring and managing all staff.
4. Scheduling hours of operation for the Center.
5. Scheduling employees during hours of operation.
6. Determining the budget and ensuring that it is followed.
7. Making purchase for items needed in the Center.
8. Maintaining a good working environment for all employees.
9. Periodically checking machinery and equipment for wear or repair needs.
10. Keeping the books and making deposits weekly.
11. Scheduling and implementing group fitness classes.
12. Working the floor when assistance is needed due to increased volume of
patrons.
13. Customer service.

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GOCC Fitness/Wellness Center Lab Tech
The primary responsibility of the Fitness/Wellness Center Lab Tech is to take
care of the Fitness/Wellness Center patrons including students, community
members and college employees. The Lab Tech is responsible for verifying that
each patron who enters the Center has proper paperwork on file, has a valid ID
card and uses it to scan in when beginning a work out and out when completing a
workout, has proper attire, has a towel and is following all Fitness/Wellness Center
Policies while in the Center. Additionally it is necessary to make sure the patron’s
needs are met by monitoring the workout visually to assure each piece of
equipment is being used properly and safely. Giving support and encouragement, as
well as making suggestions is also expected.
Specific responsibilities include:
1. Constant monitoring of patrons at log-in and log-out to make sure the patron
is correctly registered in the system.
2. Constant monitoring of ID cards/people on the floor, to ensure all patrons
present have an ID card on the counter.
3. Constant monitoring of patrons for towel usage.
4. Constant monitoring of patrons for cell phone usage.
5. Constant monitoring of patrons for dress code compliance.
6. Constant monitoring of patrons for proper and safe usage of all equipment.
7. Constant monitoring of patrons for harassment or distraction by other
persons using the center. This issue must be addressed if it is obvious that
the patron is being kept from working out by another individual’s attention.
8. Constant monitoring of patrons to ensure no instruction that is contrary to
what are safe and effective methods is being shared. If improper
instruction is witnessed, lab tech must approach the individual who is at
fault and express that due to liability, it is not acceptable for the individual
to instruct other patrons while using the Center.
9. Constant monitoring of patrons for potential emergency issues. (Example:
diabetics, heart attack, fall, etc.)

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10. Constant monitoring of all equipment and surrounding area for cleanliness
AFTER it has been used by the patrons.
11. Using the soap/water spray solution to clean all surfaces of all equipment
often and regularly.
12. Use Simple Green/water solution to clean desk, table and computer areas.
13. Vacuum entire floor surfaces including edge cleaning.
14. Wash windows and mirrors including window ledges.
15. Wash walls and base boards as well as any other surface that collects dust
or dirt.
16. Register new patrons by ensuring the correct paperwork packet is offered
and then completing the packet correctly.
17. Registering all new patrons for the assessment procedure, and updating
assessment files regularly.
18. Correctly performing the towel rental procedures.
19. Correctly and accurately performing cash register transactions.
20.To the best of their ability, assisting any open lab students with paperwork.
21. Correctly and accurately performing equipment orientations for new
patrons.
22.Following opening and closing procedures as noted in the manual.
23.Following all safety and emergency procedures when necessary.
24.Monitoring and supervising work study students in the absence of the
Director.
25.Monitoring the locker area to keep the floor and tables clear of personal
possessions.
26.Following Ping-Pong user procedures as noted in the manual.
There may be other duties necessary for this position. Please see the remainder
of the manual for anything that is not covered here but still applies to the duties
of a lab tech.

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GOCC Fitness/Wellness Center Work Study
The primary responsibility of all work study staff is to clean!
It is NEVER the responsibility of the work study to assist a patron with:
1. Questions about fitness routines
2. Technique or problems with workouts
3. Spotting while working out
It is ALWAYS the responsibility of the work study to make sure:
1. Every machine is clean and in good working order
2. Floors are clean
3. Windows and mirrors are clean
4. Desk surface and computer areas are clean
Specific duties include the following:
1. Constant monitoring of all equipment and surrounding area for cleanliness
AFTER it has been used by the patrons.
2. Using the soap/water spray solution to clean all surfaces of all equipment
often and regularly.
3. Use Simple Green/water solution to clean desk, table and computer areas.
4. Vacuum entire floor surfaces including edge cleaning.
5. Wash windows and mirrors including window ledges.
6. Wash walls and base boards as well as any other surface that collects dust
or dirt.
What is not acceptable:
1. Standing behind the counter talking to the lab tech (this prevents the lab
tech from doing his/her job properly).
2. Working out while on the clock
3. Doing non-work activities while “on the clock” (ie: excessive socializing or
school work)

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4. Eating and drinking (other than water). The shifts are 4 hours or less, take
care of meals before or after work.
5. Leaving the Fitness/Wellness Center while on duty for any reason other than
using the rest room.

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Section 2: Duties and Responsibilities

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The Nuts and Bolts of Working the Desk
When anyone enters the Center, member, non-member, student or employee, it is
the responsibility of everyone working to greet the individual, preferably by name.
It is much better for everyone to say “hello” than for the patron to be ignored.
Ignoring a patron happens very easily by simply being too engaged in another
activity to notice someone has entered. DO NOT LET THIS HAPPEN! No matter
where a staff member is in the Center, make sure that at least someone has
addressed a patron entering the Center.
Most patrons recognize that the Center is a busy place and are not overly
demanding of employees; however some things are more likely than others to
trigger a patron to be impatient or frustrated with the service received. Following
are some helpful hints in dealing with this issue:
1. When performing desk duties, always remain in a position that allows for
seeing the floor and the entry, in case someone need assistance or enters
the Center.
2. Always offer assistance. It is better to ask someone if help is needed and
be turned down than to not ask and leave someone in need of assistance.
3. Be aware of everyone entering and leaving the Center. Monitor computer
log-in and log-out. Compare ID cards with faces. Watch for students who
may check in before changing or checking in and spending too much time in
the rest room. 45 min/1 hour isn’t a long work out requirement, but some will
stop at nothing to do as little as possible and still get credit. If a student is
checking in before changing or shaving minutes with another method, it is
the lab tech’s responsibility to address the student to rectify the situation.
(Remember, students must be dressed to work out, prior to scanning in and
must not change/shower prior to scanning out.)
4. Prevent, at all costs, the desk from becoming a “hang out”. Everyone
employed will have those with whom there is a better relationship than
others. Do not allow visits with friends, even if the friend is a customer, to
be a distraction from performing necessary duties. Keep conversation to a
minimum so all customers feel comfortable asking questions of the lab tech

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on duty. Someone may have questions but refrains from interrupting a
conversation to ask that question. Make sure all patrons feel there is equal
access to the employees.
5. DO NOT ALLOW ANYONE other than employees behind the desk. (the only
exception is for people entering the office to meet with office employees).
Use the rope gate if leaving the desk area if necessary.
6. When business is slow it is easy to get involved in long discussions with other
employees or with patrons. Be mindful of this and make sure the
conversation is not preventing the patron from working out and be aware at
all times of anyone who may be entering the Center. Do not neglect patrons
or become unapproachable because of conversation.
7. Stay on task. It is easy to let duties slide, or to pass the duty off to
another employee if the shift is slow. Always try to leave a shift with a
clean and organized counter. If assisting a customer prior to a shift change,
make sure to let the customer know about the shift change and make the
incoming employee aware of any issue prior to leaving for the day.
8. The telephone is a business phone. Personal calls are not prohibited,
however extended phone conversations and repeated use of the phone is
unacceptable. Because this is a business, the line needs to remain open for
business calls. Additionally, personal cell phone usage should be kept to a
minimum while on duty.
9. Be sure to know current hours and prices for memberships. Relaying
inaccurate information is bad business and may lead to conflict in the future.
If information is not known, FIND OUT, it is a requirement of the job to
know this information!
10. If asked a specific exercise question, be sure to relay accurate information
to the patron. Giving wrong information is always worse than no information!
If you do not know, then don’t try to fake it! A person’s health and wellness
could be at stake. Take your suggestions and answers very seriously.
11. The TVs are for patron use. A patron always has priority viewing over the
desire of the employees. When patrons are using bikes or treadmills, ask if
the viewing selection is appropriate or if the patron would desire another
viewing option.

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12. Music is for the enjoyment of the patrons. If Center users desire a new
music selection, please make the necessary adjustments. Stations that use
suggestive or profane content are not to be played in the Fitness/Wellness
Center. Volume of music needs to be kept at a moderate level as the sound
being too loud often disrupts classes on adjacent floors.
13. Employees are encouraged to set a good example and work out regularly in
the Center. At times when there are no customers and the cleaning duties
have been completed; it is acceptable to work out. NEVER take time to work
out if duties are not completed and patrons need assistance.
14. Employees must be dressed according to the acceptable dress guidelines for
clothing and shoes.
15. Employees must be familiar with Fitness/Wellness Center emergency
procedures. This includes knowing fire and tornado evacuation plans (posted
on the wall) as well as emergencies that may occur if a patron is injured
while working out. See “emergency” section of this manual for further
instruction.
16. Be patient when many people need assistance all at once. Make an attempt
to work on a first come first served basis. Often if employees ask “Who was
next?” people will be courteous enough to work things out in an orderly
fashion. If working the floor helping a patron or performing an equipment
orientation, be aware of people entering and leaving the facility. Always be
courteous to the person receiving the orientation, and excuse yourself
before addressing the needs of others at the counter.

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Establishing Work Priorities (lab tech)
One thing that is quickly learned when working in the Fitness/Wellness Center is
that work comes in “fits and spurts”. The place can be full one minute and empty
the next. Having an established order of importance will help all employees to
better assist patrons in a timely fashion. Also, being good at multitasking is pretty
much a necessity to be an employee in the Fitness/Wellness Center.
Time of semester is a major qualifier as to the amount of desk work to be done.
The first two weeks of any semester will be the busiest. Students will be coming in
to inquire about orientation. These students should always be the first priority.
Take time to make an introduction and make sure the student has all necessary
paperwork completed, as well as a valid student ID.
Students who need an equipment orientation during the first two weeks of a new
semester will be assisted ON THE HOUR. This information is stated in the
classroom orientation and is posted in the Fitness/Wellness Center. If a student
shows up for an orientation and it is not yet time to begin, make sure the student
has a valid ID card and is dressed appropriately for a workout as well as making
sure all other paperwork is complete and valid. Let them know you will start the
orientation soon but it is necessary to wait until the posted time so everyone who
needs an orientation can receive one. (If orientations were done whenever
someone came in asking for one, staff would be doing them around the clock during
the first two weeks and the other duties at the desk would be neglected. Other
than the first two weeks of a new semester, equipment orientations may be
completed as needed.)
New customers need to be addressed immediately; however it may be necessary to
tell them that staff will be with them shortly. Staff should complete current
duties with students then address the needs of the new customer, however if
staff can do something to address the needs of the new customer without taking
considerable time away from the student, make a judgment call. Make sure to give
the customer “new membership” paperwork. Check to see if customer has ever had
a membership in the past, or has been a student in the past. Briefly go over
policies, highlighting needs for dress code, towel, ID card and cell phone usage.

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In addition to taking care of the desk, lab techs are expected to clean and
maintain equipment. Work study employees are not always on duty. A clean and
well maintained Center is a MUST. When a rush of patrons clears out, all areas
that were in use, need to be wiped down with soap and water spray and a towel.
The more detailed cleaning can be left for the work study, but basic wipe downs
should be happening hourly, or more often if needed, if patrons are using
equipment. Also keeping the desk clean with the Simple Green spray and a towel is
a must. During times when there is no work study employee, the lab techs will be
given more cleaning to take up the slack and keep the Center clean and in good
repair.
Serving the customer who needs assistance on the floor is ALWAYS the number
one priority because it is a safety issue. Desk responsibilities come next, and
cleaning is third. See Keeping Busy and On Task for further instruction on this
topic.

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Establishing Work Priorities (work study)
As a work study employee, priorities are determined by customer volume. If too
many people are working out, the cleaning cannot be done successfully. The top
priority for work study employees is cleaning equipment after patron use. This
however MUST be done in a manner that does not make patrons uncomfortable or
rushed while on machines. Always be conscious of where patrons are working out
and steer clear of cleaning those areas until the patrons have completed their
workout.
Vacuuming should only be done when there are no patrons in the Center, or in an
area where no one is working out so as not to disturb patrons. During times when
the center is busy, windows can be washed or dusting of non-equipment areas can
be completed. If possible, save duties like folding towels for times when the
Center is busy and no cleaning can be done. If it is just too busy to clean, clock out
and check back later to see what needs to be done.

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Keeping Busy and on Task
Anyone who has worked in the Center for any length of time is aware that there
are times that are hectic, when there isn’t a moment’s rest, and times when there
is very little activity. Finding a good balance to keep occupied while on the clock is
a must. If activity is slow, consider doing the following:
1. Work through the cleaning check list
2. Remove items from under the counter and clean shelves and/or organize
cupboards
3. Sharpen pencils
4. Review emergency procedures and evacuation plans
5. Read information on bulletin boards, checking for accuracy and/or outdated
information. Leave notes for Director if anything needs attention.
6. Go through file drawers to make sure all memberships have current health
release forms, that forms are signed, etc.
7. Go through membership’s assessment cards and make a list of any members
who have declined assessment, for us to inquire again next time they are in.
8. Make sure that all red flag health issues in the health releases are noted on
assessment cards.
9. Note members who have not been assessed recently.
10. Work through file boxes checking to make sure all cards are filed in correct
place alphabetically and by course number.

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Taking Breaks and Leaving the Center
Shifts are scheduled in the Fitness/Wellness Center so that breaks are not a usual
part of the schedule. Shifts are generally 4 hours. If however, a staff member is
subbing hours for someone else, a shift may be longer. In this case, the staff
member can have a 15 min. break, given by the Director, to cover the desk during
the break time.
During a regular 4 hour shift, it is acceptable for lab techs to take short bathroom
breaks as needed. It is not, however, acceptable for anyone to leave the Center
while on duty for any reason other than an emergency. Liability is too high in this
type of facility to leave patrons unsupervised.
See the section on emergency procedures to determine the best course of action
in the case of an emergency. Also specific position descriptions cover this in more
detail.

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Reporting to Work on Time and Emergency Coverage
It is very important that all employees report to work on time and as scheduled. If
an emergency arises that prevents reporting to work on time, it is essential for
employees to call the Center and indicate what has happened and when and if
arrival is expected. If the shift that will be missed is an opening shift, it is
necessary to inform the Director as well as the switch board.
If a scheduling conflict arises after the schedule is printed and hours are
assigned, it is the responsibility of the employee who has been assigned the
conflicting hours to find a replacement. When a replacement is found, the
Director must be notified of the schedule change, and appropriate paperwork must
be filed to make the necessary payroll and or schedule adjustments.
If a replacement is needed and all possible efforts have been made to find
coverage and no replacement can be found, contact the Fitness/Wellness Center
Director. Please make contact well in advance so appropriate plans can be made for
coverage.
In case of illness or emergency, it is still the responsibility of the scheduled
employee to make arrangements for a replacement. After contacting every
available employee, if a replacement can still not be located, call the Director and
discuss the situation. Lengthy illnesses where multiple days will be missed require
the ill employee to inform the Director as soon as possible when reporting back to
work is expected.
Each employee is issued an updated list of employee names and phone numbers each
new semester. Please program these numbers into cell phones or keep the list next
to the home phone so the numbers are available when needed.

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Section 3: “How To’s” of Working the Desk

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Opening Routine
1. Turn on log-in and log-out computers with button located on front of tower.
2. Turn on 5 Matrix Treadmills (front under side of machine) 1 Matrix elliptical
(front black switch).
3. Turn on ceiling fans (knob on wall behind the desk)
4. Turn on TVs (remote 1 is for TV closest to the desk, remote 2 is for far TV)
by pointing remotes at the TVs and pushing the (TV) button on each, or by
pushing the power button on each TV.
5. Turn on Sound System (remote 1 that says “music” on the back) by
uncovering components and folding towels, use red switch on powerstrip to
power up all units simultaneously. Music should come on at that time. If it
does not, check to make sure Dish box is turned on.
6. Open cash register using Daily Cash Register Opening Procedures or Monday
Morning Cash Register Opening Procedures found in the green staff binder.
7. Do a walk though and make sure all equipment is in good working order, that
things are in proper locations, and there are no items lying about.
8. Unlock locker room doors.
9. Unlock main doors and turn on lights on the opening hour.

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Closing Routine
1. Lock locker room doors and close main entrance and make sure the doors are
locked.
2. Shut down log-in and log-out computers.
 X out of Fit trac screen
 Use start menu to shut down computer
 Monitor will shut down with computer so no need to do it
separately
3. Close cash register
 Refer to Daily Cash Register Closing Procedures in the green
staff binder for instructions
4. Turn off TVs
 Point remotes at TVs and push the (TV) buttons, or use power
button on side of TV
5. Cover top two components of stereo system and turn off the RED switch
only on the power strip. Do not cover the DISH box as it remains on and will
overheat.
6. Turn off all fans on the floor and ceiling.
7. Wipe down the counter and all the machines with the appropriate cleaning
solution and vacuum high traffic areas as needed.
8. Make sure all machine weights are in neutral position (pin in top hole and
slider weights to the left) and rower handles are resting on the fan, not in
the holder. Replace all free weights to the rack.
9. Do a complete walk through and make sure all is in order.
 Check south exit doors
 Pick up anything that is on the floor
 Look for anything that is out of place
10. Turn off lights and exit the Center making sure the door latches and locks.

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Information Calls and Walk-ins
Always answer the phone by saying, “Fitness/Wellness Center, this is (your name),
how can I help you?” People call the Center for all sorts of reasons. It may be
students needing to speak to the instructor, an employee of the college, or a
community member desiring information about a group fitness class or fees for
becoming a member. Please make sure to listen carefully to the request of the
person on the phone and do your best to meet their need. If you find you cannot
answer the question of the person making the request, please take a complete name
and return phone number and get a message to the appropriate person who can
answer the question.
Walk-ins are equally important to phone requests. If someone has made an effort
to make an appearance at the Center, the person is usually interested in a
membership and will most likely be a paying customer. Make sure these people are
given the attention they deserve and that a sale is not lost by neglecting to meet
the needs of the customer. As stated in earlier documents, the first impression is
critical. If the person coming into the Center does not see a credible “face” on the
employees when entering the Center, a potential sale may be lost. This cannot
happen.
Speak to and address everyone coming in weather they are known to the employee
or not. Introduce yourself by name and ask “How may I help you?” This greeting
“forces” them to say more than yes or no, unlike if you ask “may I help you?”
Engage the inquiring individual in conversation which will allow for introduction to
the Center and allow for the employee to answer questions, or offer information
about the facility before the individual even asks. Let the people who come in know
that we are here to help, and we want their business.

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Using the Cash Register
Following are the steps for using the cash register. Refer to the user manual for
trouble shooting issues that are not covered in these directions. If a mistake is
made that the user is unable to reconcile, continue to use the drawer to collect
money, and write all transactions on paper for the Director to “fix” at the soonest
available opportunity.
1. The (OP) key should be placed in the key slot and turned to (REG) to turn
the machine on.
2. Place the round key in the drawer lock and turn it so the key is horizontal.
3. Enter the proper clerk number into the machine and press the (CLK#)
button. This will ensure that all sales rung up by that employee are credited
to the correct person. When leaving the machine, if another person is also
on duty, press the (CLK#) button two times to clear the clerk number out of
the system so the next user can enter their own.
4. Refer to the user manual for the actual transaction instructions.
5. To close out the machine, refer to the closing instructions in the green staff
binder.

32
Using the Dish Television System
Following are the steps for turning the Dish Television System on and off, as well
as how to change channels and adjust the volume.
1. Use the (1) remote for the TV nearest to the desk, and the (2) remote for
the other.
2. Holding both remotes, stand in front of the TVs and point the remotes at
the screens and press the red (TV) button. This will turn the TVs on. The
TV’s can also be turned on using the power button on the set.
3. To change the channel, use the correct remote for each TV and either use
the blue (channel ˆ) button or the (channel ˇ) button to make the
adjustment.
4. Option two is to push the blue (guide) button and then use the blue channel
buttons to move up and down the guide. When the desired channel is
located, use the blue (select) button to choose the correct channel.
5. To reference other trouble shooting issues, refer to the Dish manual in the
desk drawer.
To turn off the system, point the correct remote at the correct TV, and push the
red (TV) button, or turn off with the power button on the set. The Dish unit will
remain on, and the TVs will power off.

33
Using the Dish Music System
Following are the steps for turning the Dish Music System on and off, as well as
how to change stations and adjust the volume.
1. Turn the system on by using the red switch on the power strip.
2. Remove the dust cover towels from the components, fold them and set them
on the top shelf of the unit.
3. The Dish remote is used to adjust the station selection only. Volume is
adjusted on the master board.
4. Point the remote at the Dish component and press the blue (guide) button.
5. Use the blue (channel ˆ) or the (channel ˇ) button to move to different
selections.
6. Press the blue (select) button to choose the selected channel.
7. This screen and system is to be used for music channels only.
8. Volume is adjusted with the slide adjustments. (Main fader) and (tape) are
the two adjustments for the speaker system that the Dish is attached to.
9. To turn the system off, simply flip the red switch on the power strip and
replace the towels over the top two components. Do not place a towel over
the Dish box as it remains on and will overheat.

34
Choosing Content for the Television and Music System
The Televisions and Music are in the Center, first and foremost, for the enjoyment
of the patrons. As long as the selection is not unacceptable as far as content, the
patron should always be given the opportunity to watch and listen to what he/she
desires. Use discretion when choosing volume level however. If all patrons agree,
and no one will be offended, it is acceptable to use the volume on the television in
place of the music being played over the sound system. Sound system volume
should be adjusted to where it can be heard above the sound of the machines, but
not to a level where it will disrupt surrounding classrooms.

35
Towel Procedure
Having a towel when working out is a requirement in the Fitness/Wellness Center.
It is common for patrons to forget a towel at home, or to simply choose to rent one
in the Center to keep from dealing with the hassle.
The charge for renting a towel is $.50 for a one time use, or $15 for an unlimited
semester rental. Semester rentals include hand towels and bath towels.
When renting out a towel, first have the patron fill out name and course/ID# on
the clipboard. Next choose the first towel on the stack and write the appropriate
number on the clip board. If patron is paying for the towel, ring up the
transaction. If the patron is doing an IOU, note this on the clipboard as well. Put
the patron’s ID card in the “towel clip” to be sure to remember to get the towel
back when the workout is complete, as well as marking off on the clipboard that
the towel has been returned.
Patrons are only allowed one IOU at a time, so if the patron has forgotten a towel
for the second time, and does not have the money to pay, it is necessary to refuse
the use of the center until the patron can locate $.50 or a towel (and it needs to
be a towel, not paper towel from the bathroom or a shirt etc.). When renting a
towel, it is the employee’s responsibility to determine, by looking at the
appropriate paperwork, if the patron already has an IOU or not. Towels are to be
returned to the dirty towel hamper and marked off on the clipboard as returned.

36
Ping-Pong User Guidelines
It is the responsibility of the Fitness/Wellness Center to facilitate the borrowing
of Ping-Pong paddles for use on the concourse. The guidelines for paddle usage
are that each user must have a valid student ID. One ID equals one paddle and one
ball. It is the responsibility of the closing staff member to make sure all paddles
have been returned and all ID cards have been claimed. It may be necessary to
refuse students use of the paddles if it is near closing time.

37
How to Enter Patrons and Students into Fit Trac
1. Go to Fit Trac and click on Manage Users
2. Enter name or ID# in the Look up Users field. Click the either circle and
the Look up User box. If user has been entered into the system before, the
information for that user will show up. If the user is new to the system, all
data will have to be entered on left side of screen.
3. If necessary, enter data from Health Release form on left side of screen
under Add and Edit Users.
4. If the participant is a community member, a non-credit student, or an
employee, use the following codes in the appropriate box (enter first word
under class number, enter second word under class section): Com Ann, Com
Mon, Com Sem, Stu Fall, Stu Win, Stu Sp/Sum, Emp 01
5. If student is a current semester athlete, the following codes are to be
typed in the Sport box: Base, Cross, Golf, Mball, Women, Soft
6. Click on the Current yes box to reveal the green check mark
7. Click on the AddEdit box and the student or participant will be added to
the system.

38
Laundry
Because the Fitness/Wellness Center rents towels, it is necessary to do the chore
of laundry. The laundry room is located in the gym, behind the training room. The
lock on the laundry room is a code key, not a physical key that can be held in the
hand. The code for this is to be kept secret as abuse of this facility has been a
problem in the past.
Laundry duty includes washing towels from patron use, as well as washing, in a
separate load, the cleaning rags. Both types of loads require the use of soap and
bleach. The soap and bleach are kept in the cupboard beneath the cash register.
If laundry is assigned, instruction will be given on an individual basis for the
appropriate volume of soap, as well as the correct machine cycles that should be
used.
Folding towels should be done in such a way that the number on the towel shows in
the lower left corner. Lay towels out flat and fold end to end length wise
(matching the strip from one end with the strip with the opposite end) repeat
bringing the folded edge to meet the lower edge of the towel. Lastly, fold side to
side one time. When turned face up, the towel will have the strip with the number,
laying horizontally with the number on the left.
Towels should be stacked so that the smallest numbers are on top and so the
towels are arranged in descending order, meaning 1 on top of 2 on top of 3 and so
on, with 10 in each stack. This allows for numbers to be tracked for inventory
purposes.

40
Section 4: Orientations and Equipment

42
Fitness/Wellness Center Orientations Basics
There are a variety of orientations performed in the Fitness/Wellness Center.
These orientations are broken down into orientations for students obtaining credit,
orientations for students and other members and equipment orientations.
Orientations for students obtaining credit:
These orientations are to be completed in conjunction with the instructor of the
individual classes. NSH 100, 104, 105, and 107 are open lab classes where the
student receives one credit for completing the class. NSH 106 students receive
two credits. All NSH students MUST complete an orientation with someone on the
Fitness/Wellness Center staff prior to meeting with the instructor and beginning
the class. Employees are to check over the paperwork and make sure it is
completed correctly. In most instances it will be necessary for the student to then
complete an equipment orientation. After the equipment orientation the student
may work with the instructor on the assessments. It is never the lab tech’s job
to lead the student through the fitness class assessment process. This is to
be done by the instructor of the class.
Orientations for students , employees and community members:
Every new student, employee or community member who is using the
Fitness/Wellness Center for the first time needs to complete a new member
packet. This includes the yellow health release for students and blue health
release for all community and employee members. The packet also contains the
equipment orientation forms and a dress code/policies page. Before working out,
each individual must fill out the health release and complete an equipment
orientation. Completed paperwork is then entered into the computer and filed
under the appropriate category in the file cabinet.
If the member is a repeat customer, it is necessary to check the files and see
what the date is on the most recent health release. Health releases are good for
one year. If a year is almost up, the member needs to fill out a new release;
otherwise, it is sufficient to use the old one, making sure to mark the
corresponding box on the top of the form.

43
Fitness/Wellness Center Step by Step Orientations
When a new patron chooses to begin using the Fitness/Wellness Center (student,
community, employee or class member) it is necessary for the patron to participate
in an orientation. The orientation allows for the proper filing of paperwork as well
as allowing for equipment orientation to be given. Following are the steps for the
various forms of orientations:
For credit student:
1. Give student the appropriate paperwork packet.
2. When student returns the paperwork packet, check the packet contents
for the necessary forms and REVIEW EACH FORM TO MAKE SURE IT
IS FILLED OUT COMPLETELY AND CORRECTLY.
3. Instruct the student that on the hour an equipment orientation will be
given and that is the next necessary step to completing the orientation
(this is enforced during the first two weeks of semester when new
student volume is higher).
4. Instruct the student to dress for a work out and make sure to have towel
and valid ID card.
5. On the hour, perform an equipment orientation (see equipment
orientation guidelines) for all students present. Sign and collect the
paperwork.
Community and employee:
1. Give patron a blue membership packet.
2. Ask the patron to review the policies and dress code paperwork.
3. Show the patron the blue form that needs to be completed BEFORE working
out the first time.
4. Explain the equipment orientation is on the hour (or if it is not the beginning
of the semester and there is adequate staff to perform one at that time, do
it) give an equipment orientation (see equipment orientation guidelines), sign
and collect the paperwork.

44
5. If patron is an employee, or is paying for an annual, semester, or monthly
membership, obtain an ID number from the Director and instruct the
member to visit Student Services to be issued a current Fitness/Wellness
Center ID card. Instruct the patron in how to log-in and out and to leave ID
card on the counter while working out. (If director is not present at the
time a new patron requires the issuing of a new ID number, inform the new
patron that it is necessary to use one of the daily ID cards on the desk until
a number can be assigned).
Current semester students:
1. Give student a yellow membership packet.
2. Ask the student to review the policies and dress code paperwork,
highlighting necessary areas like towel and cell phone policy as well as “do’s”
and “don’ts” on the dress code.
3. Show the student the yellow form that needs to be completed BEFORE
working out the first time.
4. Explain the equipment orientation is on the hour (or if it is not the beginning
of the semester and there is adequate staff to perform one at that time, do
it) give an equipment orientation (see equipment orientation guidelines), sign
and collect the paperwork.
5. If student chooses to work out at that time, make sure the student has a
valid ID card, a towel and appropriate dress. Instruct the student in how to
log-in and out and to leave ID card on the counter while working out.

45
Fitness/Wellness Center Equipment Orientations
When a new patron has completed the paperwork orientation, the next step is the
equipment orientation. This is required of everyone who intends to use any piece
of equipment in the Fitness/Wellness Center. There is a place on the equipment
orientation form to wave this step, however it needs to be recommended to all
patrons that at least a basic instruction is given. By performing an orientation for
the users it allows for easier maintenance in the Center as there is not as much of
a need to stop a patron who is misusing a piece of equipment. Proper instruction
also reduces liability and injury. The attitude with which you approach the patron
concerning the orientation makes a big difference in the desire of the patron to
participate in one. Remember, THIS IS YOUR JOB! Make it easier on yourself and
do it right the first time!
1. Get the patron a clip board and pencil and place the equipment orientation
form on the clipboard. Explain the form, telling the patron that you will be
showing the basic use of each piece of equipment and as you explain a piece,
the patron is to mark the appropriate box.
2. Depending on where the most users are, begin, either with the cardio
equipment or with the weight equipment. Get onto every machine, and
SHOW how it is used. This means pedal the bike and elliptical, walk on the
treadmill, lift the shoulder press. The only exception is the free weights.
It is not necessary to bench press and squat, etc.
3. When all pieces have been explained and demonstrated, make sure the
appropriate boxes are marked off, sign the back of the form and collect it
for filing.

46
Equipment and Usage
The equipment in the Fitness/Wellness Center is to be kept clean and in perfect
working order at all times. This includes vacuuming under and around all equipment
as well as inside where applicable. Machines should be wiped down hourly during
heavy use and at least one time a shift on less busy shifts. Following is a list of the
machines and a brief rundown of how to use each one.
Machines
Leg extension: from a seated position, adjust seat back as well as the shin brace
to the proper comfort level. Knees should be flexed to a 90˚ angle. Lift lower legs
up and out at the knees to straighten the leg. Allow for resistance on the decent
of the weight to the starting position.
Seated leg curl: from a seated position adjust seat back and place legs onto the
bottom pad to the proper comfort level. Legs should be extended, with bracing
resting on tops of thighs. Using the back of the leg/ankle, pull the weight with the
legs to bring it up under the seat. Release the weight, allowing for resistance on
the way back up to the starting position.
Converging shoulder press: sit on machine, adjust seat height and place hands on
hand grips. Push up on handles to fully extend elbows. Return weight to starting
position allowing for resistance on the way back to the starting position.
Arm curl: adjust seat so that when arms are resting on the pad, hands can extend
to reach the hand grips. Grasp handles and pull upward, bending elbows. Release
weight slowly with resistance back to starting position. Make sure exercise is done
through full range of motion.
Converging chest press: sit on machine, adjust seat height and place hands on hand
grips. Push up on handles to fully extend elbows. Return weight to starting
position allowing for resistance on the way back to the starting position.
Rear delt/pec fly: sit on machine and adjust seat height.

47
Leg press: sit on machine and adjust the seat position. Place feet shoulder width
apart on the center of the foot pad. Hold on to side handles and press feet
outward to straighten legs. Release slowly, back to starting position feeling
resistance all the way back to start.
Abdominal crunch: sit on machine and adjust seat position. Place hands above head
on hand grips and arms on arm pads. Pull downward with arms, crunching stomach
muscles on the decent. Return to starting position slowly and repeat.
Back extension: sit on machine, adjust seat position and secure lap belt. Place
hands on hand grips and lean back on back rest. Return to starting position slowly
and repeat.
Hip abductor: sit on machine and adjust seat position. Place hands on handles and
outer thighs against leg pads. Press legs against pads, opening legs to a straddle
position. Return to starting position slowly to get most resistance.
Hip adductor: sit on machine and adjust seat position. Place hands on handles and
inner thighs against leg pads. Press legs against pads, closing legs together then
return to a straddle position slowly to get the most resistance.
Tricep extension: sit on machine and adjust seat position. Place upper arms on the
arm rest pad and hands on the hand grips. Slowly extend arms forward pushing
downward on hand grips. Return to starting position slowly with controlled
movement to get most resistance.
Functional trainer: this piece of equipment will do a variety of different weight
training activities. Multiple hand grips and leg attachments are available. Personal
instruction is required prior to use.
Free weights
Squat rack: this piece of equipment is able to be used for squatting or with a
separate bench attachment. Users should always have adequate spotters and use a
weight belt for this equipment. Also, always use collars on the weight bars to

48
secure the weight plates in place. Also, make sure feet are shoulder width apart
and back is not overly arched when performing squats.
Bench press: this piece of equipment is used for bench press only. The rack is
attached to the bench and is not moveable. Always use collars on the bar to secure
the weight plates. It is also advisable to use the assistance of a spotter while on
this piece of equipment.
Decline bench: this piece of equipment is used for a variety of weight lifting
exercises as well as for core strength. The height adjusts from under the bench
and can be set at a high or low decline. Use this bench with medicine balls,
dumbbells, single weight plates held to the chest, or with no weights and just for
abdominal work.
Medicine balls: use these for core work mainly, but can also be used for other
resistance exercises. Refer to the posters for exercises utilizing the medicine
balls.
Dumbbells: weights used for all manner of upper and lower body strength training.
Refer to posters for specific exercises to utilize the dumbbells.
Cardiorespiratory
Matrix treadmills: user may begin by using the quick start button. User can
program individual programs by pressing appropriate buttons and following the
prompts on the screen. Emergency shut off will occur when red button on the
front of the unit is used. User may choose to use the emergency cord and clip as
well. Use the hand grips to measure pulse.
Precor recumbent bike: this bike allows for the user to have support to the lower
back while riding. Use the quick start button, or program individually. Use the
hand grips to measure pulse. Pedals should be positioned at the furthest point that
can be reached with the descending leg in the downward stroke while keeping a
very slight bend to the knee.
Matrix upright bike: this bike allows for the user to ride upright or in a leaning
position to relieve back strain. To lean, place elbows/forearms on the pads and

49
hold on to the hand grips. Use the quick start button, or manual programing. Pedals
should be positioned at the furthest point that can be reached with the descending
leg in the downward stroke while keeping a very slight bend to the knee.
Schwinn spin bike: this bike is designed to be used as a road bike would be used.
The rider should push hard and achieve a quick pace which simulates an actual road
ride, including up and down hills etc. Use toe clips for safety. This bike will not
stop instantly when the user stops pedaling. Instead the rider must “wind down”
and stop pedaling gradually.
Elliptical
Precor: user may begin by using the quick start button. User can program
individual programs by pressing appropriate buttons and following the prompts on
the screen. The heart rate may be taken by placing hands on the appropriate
sensors. This equipment may be used in a forward or backward movement.
Matrix Ascent: user may begin by using the quick start button. User can program
Octane: user may begin by using the quick start button. User can program
Rower
Concept 2: user may begin by sitting on the seat and placing the feet on the foot
pedals; strapped in. Grasp hold of the handle bars and push back with the feet,
pull back on the handle, retract the handle and bend knees back to the starting
position.

51
Section 5: Policies, Procedures and Rules

53
Glen Oaks Community College
Fitness/Wellness Center Policies
It is the goal of the Glen Oaks Community College Fitness/Wellness Center to provide all
participants with a safe and positive environment for working out. By following the policies listed
below, all participants will have the opportunity to make the most of each and every workout
experience.
1. ALL Fitness/Wellness center participants must log in and out on the computer by scanning a
valid GOCC student ID card, a current community ID card or employee ID card. EVERYONE
using the Center MUST have a valid ID card to work out.
2. ALL Fitness/Wellness center participants must complete a medical history and release form
as well as an equipment orientation prior to the first workout. A new form must be
completed annually for community members, employees and students.
3. ALL Fitness/Wellness center participants must be at least 16 years old to use the facility.
Due to safety and liability, children are not allowed in the Fitness/Wellness Center.
4. For the benefit of everyone using the Fitness/Wellness Center, participants must dress
according to the acceptable dress requirement guidelines. Anyone failing to dress
appropriately will be asked to change into something more appropriate. If participant is not
able to change the participant will be asked to leave the Fitness/Wellness Center.
5. Towels are required while working out in the Fitness/Wellness Center. Towels are used to
keep sweat from dripping on the floor and cardiorespiratory machines as well as to keep the
weight machines dry. It is recommended that participants bring a towel from home, but the
Fitness/Wellness Center will allow participants to rent towels for 50¢. There is a $5.00
charge for lost or unreturned towels.
6. The men’s and women’s locker rooms are accessible from the Fitness/Wellness Center. The
lockers in the locker rooms are not secure and valuables should never be left in a locker
room locker while working out. It is advisable to change clothes in the locker room then
take personal possessions to the lockers in the Fitness/Wellness Center. Locks may be
rented, but it really isn’t necessary to use one.
7. Food and drinks other than water are not allowed in the Fitness/Wellness Center. This is
strictly for the purpose of keeping the carpets clean.
8. Cell phone usage is STRICTLY PROHIBITED during Fitness/Wellness Center workouts. Cell
phones must be kept off or silent in participant’s bag or in a locker. Cell phones may be
used for music, but use caution when on equipment. Failure to abide by these rules could
result in participants being asked to place phone in a locker, or to leave the
Fitness/Wellness Center.

54
9. There will always be music played in the Fitness/Wellness Center; however it is acceptable
for participants to choose to use iPod’s or MP3 players. Please use discretion on volume and
do not allow the use of these devices to distract from the fitness routine.
10. During high volume times it is important to be considerate to others and limit use of
cardiorespiratory equipment to 20 minutes. This includes treadmills,
elliptical/crosstrainers, rowers, and stationary bikes.
11. Only Fitness/Wellness Center staff is allowed behind the counter or in the office.
12. For instruction and assistance, as well as liability, a qualified staff member will be present
at all times when the Fitness/Wellness Center is in operation.

55
Acceptable Dress Requirements for the
GOCC Fitness/Wellness Center
DO:
Wear clean, supportive athletic shoes
Wear athletic type shorts
Wear t-shirts
Wear sweats or workout pants
Wear adequate, supportive undergarments
DON’T:
Wear boots, sandals, or non-athletic shoes
Wear low rise shorts or “short shorts”
Wear cut off, cutup, or midriff shirts
Wear “strappy” tank tops
Wear low cut shirts that show cleavage
Wear PJ bottoms
Wear jeans or denim/cargo type shorts
Wear spandex or very tight shorts/leggings
Wear clothing with foul language printed on it
Please use discretion when dressing for a workout. Any clothing that has to be “re-adjusted” often
is probably not a good choice. Also midriff must be covered at all times for males and females. If
wearing a cut off or open shirt, a tank top must be worn under to cover abdomen. Dress
appropriately or be asked to change or to leave the Center, forfeiting a workout.

56
Fitness/Wellness Center Employee Attire
First impressions are lasting impressions. When anyone enters the
Fitness/Wellness Center it is the desire of the Director that individuals are
witness to a professional atmosphere. The clothing worn by employees is very high
on the list of what customers notice.
Employees need to be dressed comfortably, but need to remember to look
professional. Part of the attire is being recognizable to patrons as the “in charge”
person. There are “staff” badges in the desk drawer. These allow patrons to
recognize who is an employee and feel more comfortable knowing who is in charge.
Attire guidelines:
1. Clothing must meet the outlined acceptable dress policy for the Center
2. Athletic shoes are a must
3. Hats or caps are not a professional look and it is preferred that they not be
worn while on duty
4. Shorts are acceptable but must meet guidelines outlined in acceptable dress
policy
5. Clothing must be neat and clean
6. Cut off shirts are not acceptable for professional attire

57
Employee Food and Drink Policy
Food and drink are not allowed in the Fitness/Wellness Center. The only exception
is water in a water bottle. It is important that this rule be applied uniformly to all
those using the Center as well as all employees.
Having food and drink around the desk, paperwork, cash register, and computers is
a hazard and potentially a big mess for the surrounding area and the flooring.
Beyond the cleanliness issue, food and drink other than water in a fitness facility is
not necessary. Shifts are only 4 hours long. Eating and drinking should be done
before/after a shift. We have an “image” to set forth and snack foods and pop do
not fit that image.
Exceptions: Shifts longer than 4 hours can take a break (with office employee
covering the desk) in the office or on the concourse to eat something. Office
employees may eat lunch in the office. Apples, bananas or fresh fruit that isn’t
going to make a crumbly or sticky mess is also acceptable behind the desk.

58
Harassment Policy
One of the goals of the Fitness/Wellness Center is to provide an atmosphere that
is comfortable and supportive for all participants. The Fitness/Wellness Center
serves a diverse population with individuals from various backgrounds as well as
various levels of physical fitness and physical ability. The staff is often
complimented on friendliness and willingness to assist patrons as well as the
supportive atmosphere provided here.
From time to time however, conflict may arise between the membership or
between staff and membership. It is very important that any conflict be resolved
quickly and effectively. Any complaint of harassment or disagreement brought to
the attention of a staff member should be taken seriously. Because we are a state
institution, interested in providing a supportive environment, harassment of any
type cannot be tolerated. If a harassment matter cannot be handled by staff on
duty, note names of individuals involved, as well as a brief description of the
incident and leave it for the Director.
If public safety is an immediate issue, always contact the switch board (dial 0) and
security personnel will be notified for assistance.

59
Employee Manual Agreement
As an employee of Glen Oaks Community College Fitness/Wellness Center, it is
required that you read and understand the information contained in this manual.
By signing on the form below, you are stating that you have read the information,
that you understand the information, and that you agree to be held to the
standards outlined in the document. Failure to obey and adhere to this document
could lead to dismissal from your position in the Center.
Please sign on the signature line below. Your signature confirms that you have
read, understand and agree to the terms of this document.
Signature of employee:_____________________________________________
Signature of witness (Director):______________________________________
Date signed:__________

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