1. Staff For Success in SocialEngage
• Workgroups
– Organize inbound volume
across channels and users
– Shared workspace
– Set user publishing and
access permissions

2. Staff For Success in SocialEngage
• Workgroups
• Workflow
– Assign / Claim Messages
– Complete
– Archive

3. Staff For Success in SocialEngage
• Workgroups
• Workflow
• Conversation History
– Unified view of all
previous interactions with
a single customer
– Viewed across channels,
users and teams