There are four main barriers to effective communication: process barriers related to the perceptual model, personal barriers involving individual competence and interpersonal dynamics, physical barriers regarding distance between communicators, and semantic barriers related to different understandings of words used. Effective communication also depends on listening styles like results-oriented, reasons-oriented, or process-oriented listening. Communication is an ongoing, dynamic, transactional process as shown in linear and transactional models, and it is impossible not to communicate, with communication occurring through intrapersonal, small group, mass, interpersonal, and public channels.
There are four main barriers to effective communication: process barriers related to the perceptual model, personal barriers involving individual competence and interpersonal dynamics, physical barriers regarding distance between communicators, and semantic barriers related to different understandings of words used. Effective communication also depends on listening styles like results-oriented, reasons-oriented, or process-oriented listening. Communication is an ongoing, dynamic, transactional process as shown in linear and transactional models, and it is impossible not to communicate, with communication occurring through intrapersonal, small group, mass, interpersonal, and public channels.
遊戲行銷與企劃 Game marketing and planning -Class 4 _Introduction of the public rela...FAUST CHOU
This document discusses public relations and PR strategies. It introduces the concepts of who communicates what message through which channels to whom and with what effect. It then discusses key considerations for PR including the spokesperson, message, channel, audience, and desired outcome. Finally, it briefly covers different types of PR events and some rules for effective PR such as developing relationships with reporters and having a solid marketing plan.
The 7 steps to effective communication are: 1) Define the topic by focusing on the minimum information needed; 2) Prepare by becoming an expert in the topic; 3) Develop a structure with an introduction, body, and conclusion like a story; 4) Be concise by using simple language without jargon; 5) Use visuals to increase information retention; 6) Be confident and persuasive to convince the audience; 7) End strongly by clearly stating the take-home message.
I have developed this training idea for a few years, and it has been tested to be useful to a lot of people, including government officials, senior management, teachers, social workers, youth, etc..
I have been providing training in creativity for various target audience in the past 10 years or so. This is the first time I gather together and present the course structure, content, and characteristics in one go. I hope this serves the purpose of anyone who is interested to know what a creativity course looks like.
I managed to compile all my credentials got in the past decades, and "translated" them into training and consultancy deliverables. I think this enables possible targets to get to know me and my services.
Creativity in group interview for primary six pupils, 20 and 27 January 2015Annita Mau
I talked to five classes of about 150 Primary Six pupils in a leading primary school in Hong Kong. The workshop took two sessions (each 45 mins) on two consecutive Tuesdays. The Headmaster understood it might not be easy to convince the teachers to let an outsider to take up their classes, so he "packaged" the workshop into a preparation for the pupils to perform in a group interview for secondary school places. The pupils (and the teachers present in the lessons) enjoyed the creative approach a lot. Who doesn't need CREATIVITY? I just hope this brings some fun and happiness to our next generation.
141213 patient empowerment and communication forumAnnita Mau
I talked to ten representatives from a few patient self help groups on 13 Dec 2014, highlighting the importance of tactics in communication. Communicating emotion is a new topic, echoing by Alfred Cheung's "Drama Education" and "Narrative Medicine'.
I talked to about 70 salesmen from a major pharmaceutical company. It is a 30 mins pre dinner talk. The audience enjoyed a short and sharp reminder to better their daily work.
140913 creativity and music for young musiciansAnnita Mau
This is the first time I adapted Creativity to Music - a good fusion and trial. The audience seems impressed, I hope this sharing made them understand: creativity is a habit, good melody, music will not happen in an instant.
140828 creativity problem solving for senior engineers/scientists in a govern...Annita Mau
A presentation given to 40 senior engineers, scientists in a government department in Hong Kong. They attended a one day workshop, hoping to reframe their mindset and approach in work life problems using creativity. The feedback from participants are extremely good.
遊戲行銷與企劃 Game marketing and planning -Class 4 _Introduction of the public rela...FAUST CHOU
This document discusses public relations and PR strategies. It introduces the concepts of who communicates what message through which channels to whom and with what effect. It then discusses key considerations for PR including the spokesperson, message, channel, audience, and desired outcome. Finally, it briefly covers different types of PR events and some rules for effective PR such as developing relationships with reporters and having a solid marketing plan.
The 7 steps to effective communication are: 1) Define the topic by focusing on the minimum information needed; 2) Prepare by becoming an expert in the topic; 3) Develop a structure with an introduction, body, and conclusion like a story; 4) Be concise by using simple language without jargon; 5) Use visuals to increase information retention; 6) Be confident and persuasive to convince the audience; 7) End strongly by clearly stating the take-home message.
I have developed this training idea for a few years, and it has been tested to be useful to a lot of people, including government officials, senior management, teachers, social workers, youth, etc..
I have been providing training in creativity for various target audience in the past 10 years or so. This is the first time I gather together and present the course structure, content, and characteristics in one go. I hope this serves the purpose of anyone who is interested to know what a creativity course looks like.
I managed to compile all my credentials got in the past decades, and "translated" them into training and consultancy deliverables. I think this enables possible targets to get to know me and my services.
Creativity in group interview for primary six pupils, 20 and 27 January 2015Annita Mau
I talked to five classes of about 150 Primary Six pupils in a leading primary school in Hong Kong. The workshop took two sessions (each 45 mins) on two consecutive Tuesdays. The Headmaster understood it might not be easy to convince the teachers to let an outsider to take up their classes, so he "packaged" the workshop into a preparation for the pupils to perform in a group interview for secondary school places. The pupils (and the teachers present in the lessons) enjoyed the creative approach a lot. Who doesn't need CREATIVITY? I just hope this brings some fun and happiness to our next generation.
141213 patient empowerment and communication forumAnnita Mau
I talked to ten representatives from a few patient self help groups on 13 Dec 2014, highlighting the importance of tactics in communication. Communicating emotion is a new topic, echoing by Alfred Cheung's "Drama Education" and "Narrative Medicine'.
I talked to about 70 salesmen from a major pharmaceutical company. It is a 30 mins pre dinner talk. The audience enjoyed a short and sharp reminder to better their daily work.
140913 creativity and music for young musiciansAnnita Mau
This is the first time I adapted Creativity to Music - a good fusion and trial. The audience seems impressed, I hope this sharing made them understand: creativity is a habit, good melody, music will not happen in an instant.
140828 creativity problem solving for senior engineers/scientists in a govern...Annita Mau
A presentation given to 40 senior engineers, scientists in a government department in Hong Kong. They attended a one day workshop, hoping to reframe their mindset and approach in work life problems using creativity. The feedback from participants are extremely good.
Ilp(3) cstdi 140526_ppt_am_v2 - final versionAnnita Mau
I talked to a group of senior government officials on public engagement. They are committed, and ready to adopt a new mind set towards public involvement, participation and engagement. Good news.
140227 vtc ive mass media for slideshareAnnita Mau
This is a one hour talk to 90 students studying High Diploma in Business Administration and Management. Most of them were attentive, and lots of them stayed behind after the talk to know more about the PR and mass media fields. Committed young people
140222 how to be a creative parent for slideshareAnnita Mau
In order to make a better world to live, we need more people who can cope with difficulties and crises, hence we need produce more kids who can stand up to challenges. First step is to convince the parents not to help their kids with everything. What is more useful than to train them to become a creative parent. A talk to 90 parents who are barely over 30 in a kindergarten at Tai Po on 22 Feb, 2014.
Taxi Drive Mediation Scheme Mediator Training Workshop 130810 and 130819 Annita Mau
The first of its kind mediation scheme for taxi drivers in dispute after car accidents was launched on 10 Aug 2013. Panel Mediators are trained in the skills and approaches for this kind of mediation
調解路路通: Taxi Driver Mediation Scheme, 130810, 130819 ppt for training Panel Me...Annita Mau
First of its kind community mediation scheme in Hong Kong for taxi drivers who have a car accident, no injury is involved, was launched on 10 August, 2013. First Mediation Service Hotline was launched on the same day: 852 68389988, Monday to Friday, 10am - 8pm. Hong Kong Mediation Alliance Panel Mediators provide comprehensive mediation service, free or charged.
130620&0627 developing corporate communications strategy for ngosAnnita Mau
A two day workshop for communication managers and officers working in social service sector. They were led through step zero: crafting corporate strategy to step ten: developing communication strategy, designing an innovative programme, publicising it via the mass media.
The document discusses strategies for building community relations and engagement. It provides reasons for developing community relations such as seeking support, avoiding negative attitudes, and gaining influence. It outlines approaches like understanding others, maintaining long-term processes, and treating community members as equals. Tactics mentioned include outreach, sharing publications, collaborating on programs, and participating in community events. The overall goal is to promote a positive organizational image and actively serve the community.
The document summarizes the SARS outbreak from late 2002 to mid-2003 from global public health and communication perspectives. It chronicles the major events of the SARS outbreak, from the first cases in China to its spread worldwide and eventual containment. It discusses lessons learned, including the need for prompt travel guidance, the importance of public health, risk communication strategies, and transparency from governments. The role of factors like the media, technology, and intelligence in public health emergencies is also examined.
111130 complaint handling in elderly centreAnnita Mau
The training was attended by staff from all over HK, including cooks, drivers, nurses, social workers, management. An interesting group, and all enjoyed the role play exercise.
111212 crisis communication and media interview skillsAnnita Mau
All senior staff of the same organization gathered together to attend their first training in crisis communication and media interview skills. All of them found the role play exercise exciting.
2. ANNITA MAU 繆少群
BA(Hon), MSocSc, MA, PGD in Education, 人民大學徐悲鴻
藝術學院「美術教師文憑」, Professional Cert in Fashion
Design
MIL, Accredited Mediator, Mediator Trainer, Mediator
Assessor, National Senior Corporate Trainer, GCDF, NGH
Hypnotherapist
1989-1992: Public Affairs Manager, Kowloon-Canton
Railway Corporation
1995-2006: Chief Public Affairs Manager, Hospital Authority
1993-now: Full time and part time University Lecturers in
Community Relations, Criminology, Social issues,
Communication, Mediation
2006-now: Trainer / Consultant in Communication,
Creativity, Mediation
2
22. 參考書目, 網站
Julia Twigg: “Fashion and Age: Dress, the Body and Later
Life”
“The Sage Handbook of Cultural Sociology”
日本主婦之友社: 《Over 60 Madame Snap Tokyo & Paris》
www.advanced.style
http://www.buckandbuck.com
http://www.clothingandage.org/projects/clothing-age-and-
the-body
www.fashionista.com
http://www.sociologyguide.com/sociology_of_fashion/
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