The document discusses establishing an Investor Support Center within Kaznex Invest JSC to serve as the Investment Ombudsman in Kazakhstan. It provides examples of investment ombudsman systems from other countries like South Korea, Indonesia, Mexico, Russia, USA, and Chile. The proposed Investor Support Center would help resolve investors' grievances through consultation with relevant government bodies. It would aim to improve Kazakhstan's investment climate and increase foreign direct investment, especially in non-extractive industries, by providing a systematic way to address investors' issues.

1. АО «НАЦИОНАЛЬНОЕ АГЕНТСТВО ПО
ЭКСПОРТУ И ИНВЕСТИЦИЯМ «KAZNEX INVEST»
Министерство индустрии и новых технологий
Республики Казахстан
Foreign Investment Ombudsman
June 17, 2013
Astana

2. Национальное агентство по экспорту и инвестициям
International practice
INDONESIA
MEXICO
RUSSIA
USA
CHILE
SOUTH KOREA
At the central level - the Committee on investment monitoring and implementation
within Indonesian Investment Coordinating Board
At the regional level - Head of Regional Investment Promotion Agency
The system of investor protection in Mexico is consisted of local executive authorities and public
bodies under the chairmanship of the Ministry of Economy of Mexico.
Investment promotion agency (Pro Mexico) in coordination with the Ministry of Internal Affairs of Mexico
The Commissioner for the Protection of the rights of entrepreneurs on the basis
of the Public Chamber of the Russian Federation.
At the regional level: Deputy presidential representatives in the Federal districts
Federal Interagency Investment Working Group
The Committee on Foreign Investment
Korea Trade-Investment Promotion Agency (KOTRA), under the coordination
of the Ministry of Commerce, Industry and Energy
International recognition:
World Bank estimated the activities of the Ombudsman of South Korea as an example of best practices
to promote foreign investment;
Recommendations to the members of UNCTAD to consider the possibility of introducing an ombudsman
using the South Korean experience;
Using the experience of South Korea as the bench-mark
- Representatives of 17 countries visited the Office of the Ombudsman for the learning
experience;
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3. Национальное агентство по экспорту и инвестициям
Foreign Investment Ombudsman in Korea
Foreign Investment Ombudsman
Investment Aftercare Division
IAD:13 employees out of which
9 «Home Doctors».
Competence: finance, tax, accounting, law,
intellectual property, construction, employment law
Function: to receive and consider complaints;
Consultations in the field of their competence;
Making suggestions for improving legislation;
Coordination with government agencies on related
investment issues.
Investment Consulting Center
Representatives of government authorities:
Ministry of Industry, Trade and Energy
Ministry of Land, Infrastructure, Transport
Ministry of Labor
Ministry of Justice
Ministry of the Environment
National Tax Service
Korea Customs Service
Ministry of State Legislation
Relevant judicial authorities
There are also representatives from the local
representative bodies provinces
Established in 1999 within KOTRA
«Foreign Investment Promotion Act»
The results of operations:
from year 2000 to 2012 assisted in the resolving of 4500 issues (grievance of investors)
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4. Национальное агентство по экспорту и инвестициям
In 2012 the Ombudsman considered and
assisted in solving 348 investors problems.
Type of grievance:
Obtaining investment incentives 13,5%
Certification and control 12,1%
Investment procedures 11,2%
Issues of taxation 10,9%
Visa and migration issues 7,5%
Labor issues and dispute resolution 7,2%
Issues related to project sites 7,2%
issues of import / export and customs legislation 5,5%
Others 25%
Considered grievance cases
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5. Национальное агентство по экспорту и инвестициям
Investor Support Centre within
«KAZNEX INVEST» JSC
(Investment Ombudsman Services)
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6. Национальное агентство по экспорту и инвестициям
Establishing of Investor Support Center
(working body to the Investment Ombudsman)
Competence:
 Accounting, Finance and Taxation;
Import / export and customs laws;
Expert
(Personal Manager)
Competence:
Labor issues and dispute resolution
environmental issues
visa and migration issues
Expert
(Personal Manager)
Head of Service
Competence:
 Construction and licensing;
 Collaboration with local authorities
Certification and control
Expert
(Personal Manager)
Outsourcing
(consulting company)
Investor Support Center
(Investment Ombudsman Service)
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7. Национальное агентство по экспорту и инвестициям
Scheme to address issues
Investor Support Center
Investor
Government bodies
and local authorities
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Investors
Associations
Foreign Embassies
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Working Group
on Protection of rights of foreign investors
Proposals
reports
WG Secretariat -
Committee on
Investments
MINT RK
Decision
reinvestigation
3
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8. Национальное агентство по экспорту и инвестициям
1st step:
Stakeholder interaction
Investor Service
Center
Investor Service
Centers in regions
Embassies of
Kazakhstan abroad
Business associations
Foreign Embassies in
Kazakhstan
Investors
Directing grievance:
 Through the site:
www.invest.gov.kz;
 E-mail:
ombudsman@kaznexinvest.kz
 Tel: 8 (7172) 79 9393 (1083, 1073)
 Links to websites:
 Kazakhstani and foreign diplomatic
missions;
 government agencies;
 business associations;
 Investor Service Centers in the
regions;
 Roundtables and meetings with
investors;
 Surveys
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9. Национальное агентство по экспорту и инвестициям
2nd step:
Joint consultations and development of solutions
 compliance with the confidentiality and non-disclosure;
 effective collaboration of all stakeholders;
 ensuring the competence of the “personal managers"
Investor Service Center
Investors Government bodies
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10. Национальное агентство по экспорту и инвестициям
The importance of the protection of foreign investors
 Improving the investment climate
 Increase in FDI inflows, including the non-extracting sector
 The introduction of a systematic approach to solving the problems of
investors who invest in non-extracting sector
According to international statistics, about 65% of the investments are from
existing investors.
In South Korea, the volume of re-investment is about 51% of FDI. While the
expenditures spent to work with existing investors accounted for 20% of the total
funds allocated for attracting FDI.
In Kazakhstan: Foreign Investors Council under the President of the Republic of
Kazakhstan and the Council to improve the investment climate
under the Prime Minister of Kazakhstan, whose activities are more
focused on addressing systemic issues.
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11. Национальное агентство по экспорту и инвестициям
Contacts:
Astana, Syganak Str. 25, business center «Ansar», 2-floor
Nurbolat Seitmagambetov
Tel: 8 (7172) 79-93-93 (1083, 1073)
+7 701 111 5957
E-mail: ombudsman@kaznexinvest.kz
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