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Spa My Blend By Clarins at the
Royal Monceau
Livia David
Mathieu Chanoux
MBA 2 A
Our concept
• We propose to our guests to have a tailored
package according to their wishes
• My Blend concept (which is luxury spa) relies
on the adaptation of the treatments to the
guests
Target Audience
• Guests of the Hotel: Creation of their own
package that they can simply collect at the
spa and benefit from some exclusive discount
• Feminine affluent clientele, in the research of
exclusity, luxurious and relaxing environment

• External guests: Application that will lead them
to get to know the products by offering a
certain accessibility
Strategy
• Ensuring customer loyalty for both business
and leisure guests

• Being in the same time luxurious and
accessible in the customers’ mind
• Creating a « community » of Spa My Blend
Clarins lovers, that will offer positive
feedback for the brand name
Offer and Promotion
• An application that will enable them to create
their own products on the basis of the Clarins
Essence of the Royal Monceau
• Promotional brochures provided to raise the
awareness of inhouse guests

• Using the official website and social media
pages (Facebook, Twitter) to promote the
application
Localization & Digital platforms
• Google Maps : Ensuring the visibility of the Royal
Monceau or Clarins products for our target
audience (ad word)
• Foursquare : For 25 check-ins, the special
package created by the guest will be
complementary.
• « My Clarins » : Our application, free of access
and charge advertised through digital channels
How to spread the word?
• The spa will keep a database of each
guests package to ensure the follow-up and
sustainability of the project
• We can also introduce the principle of
sponsorship : linked to foursquare, if a guest
gather a certain amount of peole coming
to the spa, he will be rewarded accordingly.
SoLoMo Stucture

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Spa my blend by clarins at the royal monceau

  • 1. Spa My Blend By Clarins at the Royal Monceau Livia David Mathieu Chanoux MBA 2 A
  • 2. Our concept • We propose to our guests to have a tailored package according to their wishes • My Blend concept (which is luxury spa) relies on the adaptation of the treatments to the guests
  • 3. Target Audience • Guests of the Hotel: Creation of their own package that they can simply collect at the spa and benefit from some exclusive discount • Feminine affluent clientele, in the research of exclusity, luxurious and relaxing environment • External guests: Application that will lead them to get to know the products by offering a certain accessibility
  • 4. Strategy • Ensuring customer loyalty for both business and leisure guests • Being in the same time luxurious and accessible in the customers’ mind • Creating a « community » of Spa My Blend Clarins lovers, that will offer positive feedback for the brand name
  • 5. Offer and Promotion • An application that will enable them to create their own products on the basis of the Clarins Essence of the Royal Monceau • Promotional brochures provided to raise the awareness of inhouse guests • Using the official website and social media pages (Facebook, Twitter) to promote the application
  • 6. Localization & Digital platforms • Google Maps : Ensuring the visibility of the Royal Monceau or Clarins products for our target audience (ad word) • Foursquare : For 25 check-ins, the special package created by the guest will be complementary. • « My Clarins » : Our application, free of access and charge advertised through digital channels
  • 7. How to spread the word? • The spa will keep a database of each guests package to ensure the follow-up and sustainability of the project • We can also introduce the principle of sponsorship : linked to foursquare, if a guest gather a certain amount of peole coming to the spa, he will be rewarded accordingly.