6. Business Strategy First
• Set Your Goals
• Identify Your Targets
• Use Common Sense
• Don’t Try to Be Different
• Use Proven Strategy to Deliver
Results
• Beware of Social Media Experts
12. Monitor Competitors
• Set up Google Alerts for competitor terms (brand names,
products, key people) – see www.google.com/alerts
• Join key customer groups on LinkedIn and begin
monitoring what they are saying
• Monitor Slideshare and Scribd for any new presentations
or documents created by them, their partners and by
events they may be attending
• Follow customers, competitors and thought leaders on
Twitter to see what they are saying (also look at Q&A
sites such as Quora for additional insight)
13. CRM
• Nimble.com – Sign up for a Free 30 Day Trial here
• Zoho CRM
• Salesforce.com
• Google Contacts
– Sidekick
– Rapportive
– Nimble Extension
23. What Do I Write About?
Everybody Writes, Every Day
• Email
• Text messages
• Twitter, Instagram, Facebook, LinkedIn
• Comments
– WHY NOT BLOG?
24. What Do I Write About?
A Crucial Shift:
VIEW
the words we use
as an important piece
of who we are online
25. @OneResult
Plan with Your Team
Don’t Go at it Alone
Leverage Communications and Messaging
Across Your Internal Network of Executives
• Sales
• Marketing
• Customer Services
• Purchasing
• Operations
• HR