Dan Munz gave a presentation about building business relationships and harnessing the power of new media. He discussed his role at the GSA Center for New Media and Citizen Engagement, which strives to be an incubator for government new media tools and practices. The Center has three missions: connecting government to people, people to government, and promoting efficiency and effectiveness. Munz emphasized the importance of trust between government and citizens for engagement to be successful, and suggested that social media allows for more authentic engagement that can help build trust.