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 LARAIB KIRAN
 H1F18MSCT0020
 UN IVERSITY OF CENTRAL PUNJAB HFD
Social Media Marketing
And Brand Equity
Introduction
The popularity of social media has generated
a drastic change in the business world. It has
changed the landscape of brand management
and forces business firms to use a new
interactive way to deal with their customers
Social Media Marketing:
“Social media marketing can be defined as the
process that empowers promotion of websites,
products, and services via online social
channels. It involves marketing related
activities such as blogging, sharing photos
and posts online.”
Brand Equity
Brand equity is a marketing term that
describes a brand’s value. That value is
determined by consumer perception of and
experiences with the brand
How Brand Equity Develops
Awareness – The brand is introduced to its
target audience – often with advertising – in a
way that gets it noticed.
Recognition – Customers become familiar
with the brand and recognize it in a store or
elsewhere.
How Brand Equity Develops
Trial – Now that they recognize the brand and
know what it is or stands for, they try it.
Preference – When the consumer has a good
experience with the brand, it becomes the
preferred choice.
How Brand Equity Develops
Loyalty – After a series of good brand
experiences, users not only recommend it to
others, it becomes the only one they will buy
and use in that category. They think so highly
of it that any product associated with the brand
benefits from its positive glow.
Aligning Brand Equity and Social Media
Marketing
In an attempt to explore the effect of social media
marketing on brand equity, the model, suggested by
Lee (2014) is significant in building the conceptual
framework for the company in question.
Exposure → Customer Engagement → Fan loyalty
→ Influence
 ‘Exposure’ is the main ingredient that paves the
way forward to Customer Engagement. Fan
Loyalty and Influence that helps to enhance
brand equity.
Customer engagement takes place when users co-
create the brand online, like and share social
media contents. Creating fan loyalty is about driving
customer to act as brand ambassadors, spread
the positive E-Word-of-Mouth which encourage
peers to join the online brand community . Brand
loyalty is the ultimate relationship between the
company and customer

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Social media marketing and brand equity

  • 1.  LARAIB KIRAN  H1F18MSCT0020  UN IVERSITY OF CENTRAL PUNJAB HFD
  • 3. Introduction The popularity of social media has generated a drastic change in the business world. It has changed the landscape of brand management and forces business firms to use a new interactive way to deal with their customers
  • 4. Social Media Marketing: “Social media marketing can be defined as the process that empowers promotion of websites, products, and services via online social channels. It involves marketing related activities such as blogging, sharing photos and posts online.”
  • 5. Brand Equity Brand equity is a marketing term that describes a brand’s value. That value is determined by consumer perception of and experiences with the brand
  • 6. How Brand Equity Develops Awareness – The brand is introduced to its target audience – often with advertising – in a way that gets it noticed. Recognition – Customers become familiar with the brand and recognize it in a store or elsewhere.
  • 7. How Brand Equity Develops Trial – Now that they recognize the brand and know what it is or stands for, they try it. Preference – When the consumer has a good experience with the brand, it becomes the preferred choice.
  • 8. How Brand Equity Develops Loyalty – After a series of good brand experiences, users not only recommend it to others, it becomes the only one they will buy and use in that category. They think so highly of it that any product associated with the brand benefits from its positive glow.
  • 9. Aligning Brand Equity and Social Media Marketing In an attempt to explore the effect of social media marketing on brand equity, the model, suggested by Lee (2014) is significant in building the conceptual framework for the company in question. Exposure → Customer Engagement → Fan loyalty → Influence
  • 10.  ‘Exposure’ is the main ingredient that paves the way forward to Customer Engagement. Fan Loyalty and Influence that helps to enhance brand equity.
  • 11. Customer engagement takes place when users co- create the brand online, like and share social media contents. Creating fan loyalty is about driving customer to act as brand ambassadors, spread the positive E-Word-of-Mouth which encourage peers to join the online brand community . Brand loyalty is the ultimate relationship between the company and customer