SlideShare a Scribd company logo
The Benjamin Family Social
Media Fellowship
Fall 2016
Lauren Brodeur, Casey Clark, Frank Congiusta,
Evan Daigle, Carolina Lima
Agenda
I. Meet the Fellows
II. Our Mission
III. Achievements
IV. Posting Process
V. Position Reports: Competitive Analysis,
Community Management & Keyword Research
VI. Facebook/Instagram Ads
VII. Weekly Campaigns
VIII. Our Best and Worst Performing Posts
IX. Battle of the Posts
X. Plans For The Future & Our Ultimate Goal
XI. Recap
Meet the Fellows
Lauren Brodeur
Chief Content
Officer
Casey Clark
Editor
Frank Congiusta
Analyst
Evan Daigle
Brand Journalist
Carolina Lima
Community
Manager
Our Mission
Goal #1: Leave a legacy and ensure that the
fellowship is a long-term program
How?
· Embrace our differences
· Develop long-term friendships with each
other
· Promote the program
· Create content that we are proud of
· Be present and active in PCSB events
· Demonstrate evidence of engagement in
the content produced
· Balance formal and informal representation
· Train and select the next group of fellows
Goal #2: Strengthen our skills,
knowledge, and confidence
How?
· Venture into each other skill sets and
roles
· Mentor our peers
· Judgement-free zone – all questions
and comments are accepted
· Be open to feedback
· Examine our knowledge and comfort
with various skills periodically
· Be adaptive and mindful of each
other’s working style and schedule
Achievements
● Materials to guide future fellows
○ PCSB voice
○ Posting process
○ Editorial calendar
○ Content checklist
○ Negative comment diagram
○ Framework of reports
■ Keywords, competitors,
community, and analytics
○ Photo database for PC community
and future fellows
○ Created targeted Facebook Ads
PCSB Brand Pillars
Editorial Calendar
Twitter Analytics
Facebook Analytics
Brand Pillars
- Important to make sure that the majority of our content is connected to our
three brand pillars
- Content calendar is used to determine which posts are related to
collaboration, versatility, and fulfillment
- Goal → 70% of content to be related to brand pillars
- As of right now, 83 of 125 posts are related to the three brand pillars, and we
feel like this can improve moving forward
Competitive Analysis
1. Choose one school and one of their social platforms to analyze.
2. Summarize objectives for your analysis.
- What do you hope to get out of this to
apply to the PCSB platforms?
3. Aesthetics of profile picture, cover photo, bio
- 1st impression, voice
4. Frequency of posts
5. Things they do that we don’t
- How could we make it our own, utilize these ideas for
our benefit?
6. Things we both do
- How do we compare?
Competitive Analysis
1. Villanova School of Business Facebook
2. Objectives
3. Aesthetics - much more clear and attractive
4. Frequency - at LEAST one post a day. Multiple posts each day as well (2-5)
5. Things we both do - Highlight professor research work, student achievements, alumni.
Tagging people in their posts, promoting events, posting pictures of events
6. Things they do we don’t - #TriviaTuesday, #HumansofBartley, Snapchat Geofilter
Competition, taking advantage of “national days”
Community Manager Report
Listening and Engaging with Stakeholders
● Students and alumni are the people who mention PCSB the most online
● Clicking on PC-related hashtags opens up opportunities for engaging
● It is easy to enter online conversation, but very difficult to get people to
engage
● Key hashtags:
○ #PC100
○ #PCBiz
○ #FriarFall
○ #Friartown
*Luckily nothing negative has appeared on our platforms this semester
Keyword Research
● Main sources:
○ Google Analytics
○ Google Trends
● Data was pulled
twice this semester
● Our goal for next
semester is to pull
data once or twice a
month
Keyword Research & Recommendations for Posts
● Key Findings:
○ Term Searched: Business Education
○ Relating to the term:
■ Business Insider
■ Skype for Business
■ Business Analytics
■ Education 2020
○ Business Insider:
■ Millennials (Topic)
■ Résumé (Topic)
■ Harvard Business Review (Magazine)
○ Term Searched: MBA
○ Relating to the term:
■ Quantitative analysis (topic)
■ MBA Rankings
○ Term Searched: Internships
○ Relating to the term:
■ Summer 2013-2016
Internships
■ Internmatch
■ Glassdoor (website)
■ Recruitment (topic)
Facebook
Ad
Facebook/Instagram Ad
Weekly Campaigns
Motivation Monday
● Posted on Instagram and occasionally
Facebook
● Not used every week
● Purpose is to encourage students to work
hard and strive for success throughout the
week
● Hashtag: #MotivationMonday
Construction Updates
● Posted to Instagram and Facebook
○ Twitter on occasion
● Used every week
● Purpose is to update students who may
not walk by the building every week and
alumni who are not on campus to see the
change
● Hashtags: #TheRoadToTheRyanCenter
and #PCBiz
To Diversify our “Construction Updates” we tried using Instagram’s “Boomerang” feature. The content
was a truck working with a pile of gravel and it received 210 views.
Throwback Thursdays
● Posted on Instagram and Facebook every
Thursday
● Purpose is to highlight the College’s
Centennial year through the lense of the
business school
● Hashtags: #APartOfHistory, #FriarFamily,
and #PC100
Internship Spotlights
● Posted to Instagram, Facebook, and
Twitter every Friday and Saturday
○ Twitter: Link to blog with a picture
○ Instagram: Artsy picture about the
internship
○ Facebook: A more formal picture is used
with a link to the blog
● Hashtags: #PCBiz
○ No specific hashtag is used
○ Plan to create one
Our Best and Worst Performing Posts
The Best:
Facebook
● Sponsored posts (large reach,
great engagement)
○ Organic reach -
○ Paid reach -
○ Post clicks -
● There are plans for future posts
to be sponsored.
Facebook
● Unsponsored posts vary in engagement
● Video seems to work well
Instagram
● Artsy Pictures are always better
● Create something eye catching
● Always consider “would you like this if
you scrolled upon it”
Twitter
● More text/information based
● Always try to have something someone
will stop to read.
The Worst:
Facebook
● Knowing audience is key
● Appeal to the users
● Know that not everything will be a hit
Instagram
● Unappealing images will be passed by
● Do not make things that are not ads look
like ads
Twitter
● Something may not be right for one
platform
● Internship campaign is extremely
successful as a whole
● Did better on Facebook and Instagram
Battle of the posts: Instagram
VS
Battle of the posts: Twitter
VS
Battle of the posts: Facebook
VS
Plans for the Future
● Utilizing video
○ Content
■ Friar Dom tour
■ Student competition
○ Technology
○ Communication
○ Timeline
● The opening of the Ryan Center
○ Tons of opportunities
■ Countdown
■ Facebook ads & boosted posts
■ Geotag competition
■ Instagram contests
Our Ultimate Goal
● Beyond Quantitative Data
● Create a Sense of Community
○ Current & prospective students
○ Alumni & PCSB family members
○ Faculty
● Engagement
○ Affiliates are comfortable engaging on our
platforms
○ Proud of our content and WANT to engage
Recap
In 5 months PCSB social media has grown
tremendously.
Contributions have been made to Providence
College and future Benjamin Family Social
Media Fellows.
We have all grown and developed our skills as
well as learned new skills.
With continued guidance we can continue to
enhance the PCSB social media experience.

More Related Content

Similar to Social Media Fellowship

Michael Campas PB Project 1: Exploring Your Personal Brand
Michael Campas  PB Project 1: Exploring Your Personal BrandMichael Campas  PB Project 1: Exploring Your Personal Brand
Michael Campas PB Project 1: Exploring Your Personal Brand
Michael Campas
 
Michael Campas PB Project 1: Exploring Your Personal Brand
Michael Campas PB Project 1: Exploring Your Personal BrandMichael Campas PB Project 1: Exploring Your Personal Brand
Michael Campas PB Project 1: Exploring Your Personal Brand
Michael Campas
 
SuccessfulSocialMediaonaShoestring
SuccessfulSocialMediaonaShoestringSuccessfulSocialMediaonaShoestring
SuccessfulSocialMediaonaShoestringLanita Withers Goins
 
#RoadToRyerson: How to Run An Impactful Social Media Campaign
#RoadToRyerson: How to Run An Impactful Social Media Campaign #RoadToRyerson: How to Run An Impactful Social Media Campaign
#RoadToRyerson: How to Run An Impactful Social Media Campaign
Bailey Parnell
 
Inbound Marketing: Advanced Tactics to Take Your School to the Pro Level
Inbound Marketing: Advanced Tactics to Take Your School to the Pro LevelInbound Marketing: Advanced Tactics to Take Your School to the Pro Level
Inbound Marketing: Advanced Tactics to Take Your School to the Pro Level
Higher Education Marketing
 
Social Media @SAU
Social Media @SAUSocial Media @SAU
Social Media @SAU
Shelley Keith, MSIQ
 
Social media at SAU
Social media at SAUSocial media at SAU
Social media at SAU
Shelley Keith, MSIQ
 
Social Media Through the Enrollment Journey
Social Media Through the Enrollment Journey Social Media Through the Enrollment Journey
Social Media Through the Enrollment Journey
Higher Education Marketing
 
Successful Social Media On A Shoestring (2014)
Successful Social Media On A Shoestring (2014)Successful Social Media On A Shoestring (2014)
Successful Social Media On A Shoestring (2014)
L. Danielle Baldwin (LDBaldwin)
 
Personal Brand Exploration
Personal Brand ExplorationPersonal Brand Exploration
Personal Brand Exploration
JasperStenstrom
 
Parthvi Gor_ CAMD SWOT Analysis PPT.pptx
Parthvi Gor_ CAMD SWOT Analysis PPT.pptxParthvi Gor_ CAMD SWOT Analysis PPT.pptx
Parthvi Gor_ CAMD SWOT Analysis PPT.pptx
ParthviGor2
 
CTM Social Media Strategy
CTM Social Media StrategyCTM Social Media Strategy
CTM Social Media StrategyElise Schimke
 
Social media strategy of amazon
Social media strategy of amazonSocial media strategy of amazon
Social media strategy of amazon
Shelby Rubin
 
Inbound Marketing: Advanced Tactics to Take your School to the Pro Level
Inbound Marketing:  Advanced Tactics to Take your School to the Pro LevelInbound Marketing:  Advanced Tactics to Take your School to the Pro Level
Inbound Marketing: Advanced Tactics to Take your School to the Pro Level
Higher Education Marketing
 
Ryan Martin - Creating the Blueprint to Start or Grow a Social Media Presence
Ryan Martin - Creating the Blueprint to Start or Grow a Social Media PresenceRyan Martin - Creating the Blueprint to Start or Grow a Social Media Presence
Ryan Martin - Creating the Blueprint to Start or Grow a Social Media Presence
Reynolds Journalism Institute (RJI)
 
NASPA Technology Knowledge Community Digital Marketing Presentation
NASPA Technology Knowledge Community Digital Marketing PresentationNASPA Technology Knowledge Community Digital Marketing Presentation
NASPA Technology Knowledge Community Digital Marketing Presentation
Matt Cummings
 
Rittika Routh - Recruitment Strategy .pptx
Rittika Routh - Recruitment Strategy .pptxRittika Routh - Recruitment Strategy .pptx
Rittika Routh - Recruitment Strategy .pptx
RittikaRouth1085
 
Effective Social Media Lessons Learned
Effective Social Media   Lessons LearnedEffective Social Media   Lessons Learned
Effective Social Media Lessons Learned
Glenn Muske
 
Do It the Google Way
Do It the Google WayDo It the Google Way
Do It the Google Way
Sara SI-MOUSSI
 
Personal Brand
Personal BrandPersonal Brand
Personal Brand
AshlyPrice
 

Similar to Social Media Fellowship (20)

Michael Campas PB Project 1: Exploring Your Personal Brand
Michael Campas  PB Project 1: Exploring Your Personal BrandMichael Campas  PB Project 1: Exploring Your Personal Brand
Michael Campas PB Project 1: Exploring Your Personal Brand
 
Michael Campas PB Project 1: Exploring Your Personal Brand
Michael Campas PB Project 1: Exploring Your Personal BrandMichael Campas PB Project 1: Exploring Your Personal Brand
Michael Campas PB Project 1: Exploring Your Personal Brand
 
SuccessfulSocialMediaonaShoestring
SuccessfulSocialMediaonaShoestringSuccessfulSocialMediaonaShoestring
SuccessfulSocialMediaonaShoestring
 
#RoadToRyerson: How to Run An Impactful Social Media Campaign
#RoadToRyerson: How to Run An Impactful Social Media Campaign #RoadToRyerson: How to Run An Impactful Social Media Campaign
#RoadToRyerson: How to Run An Impactful Social Media Campaign
 
Inbound Marketing: Advanced Tactics to Take Your School to the Pro Level
Inbound Marketing: Advanced Tactics to Take Your School to the Pro LevelInbound Marketing: Advanced Tactics to Take Your School to the Pro Level
Inbound Marketing: Advanced Tactics to Take Your School to the Pro Level
 
Social Media @SAU
Social Media @SAUSocial Media @SAU
Social Media @SAU
 
Social media at SAU
Social media at SAUSocial media at SAU
Social media at SAU
 
Social Media Through the Enrollment Journey
Social Media Through the Enrollment Journey Social Media Through the Enrollment Journey
Social Media Through the Enrollment Journey
 
Successful Social Media On A Shoestring (2014)
Successful Social Media On A Shoestring (2014)Successful Social Media On A Shoestring (2014)
Successful Social Media On A Shoestring (2014)
 
Personal Brand Exploration
Personal Brand ExplorationPersonal Brand Exploration
Personal Brand Exploration
 
Parthvi Gor_ CAMD SWOT Analysis PPT.pptx
Parthvi Gor_ CAMD SWOT Analysis PPT.pptxParthvi Gor_ CAMD SWOT Analysis PPT.pptx
Parthvi Gor_ CAMD SWOT Analysis PPT.pptx
 
CTM Social Media Strategy
CTM Social Media StrategyCTM Social Media Strategy
CTM Social Media Strategy
 
Social media strategy of amazon
Social media strategy of amazonSocial media strategy of amazon
Social media strategy of amazon
 
Inbound Marketing: Advanced Tactics to Take your School to the Pro Level
Inbound Marketing:  Advanced Tactics to Take your School to the Pro LevelInbound Marketing:  Advanced Tactics to Take your School to the Pro Level
Inbound Marketing: Advanced Tactics to Take your School to the Pro Level
 
Ryan Martin - Creating the Blueprint to Start or Grow a Social Media Presence
Ryan Martin - Creating the Blueprint to Start or Grow a Social Media PresenceRyan Martin - Creating the Blueprint to Start or Grow a Social Media Presence
Ryan Martin - Creating the Blueprint to Start or Grow a Social Media Presence
 
NASPA Technology Knowledge Community Digital Marketing Presentation
NASPA Technology Knowledge Community Digital Marketing PresentationNASPA Technology Knowledge Community Digital Marketing Presentation
NASPA Technology Knowledge Community Digital Marketing Presentation
 
Rittika Routh - Recruitment Strategy .pptx
Rittika Routh - Recruitment Strategy .pptxRittika Routh - Recruitment Strategy .pptx
Rittika Routh - Recruitment Strategy .pptx
 
Effective Social Media Lessons Learned
Effective Social Media   Lessons LearnedEffective Social Media   Lessons Learned
Effective Social Media Lessons Learned
 
Do It the Google Way
Do It the Google WayDo It the Google Way
Do It the Google Way
 
Personal Brand
Personal BrandPersonal Brand
Personal Brand
 

Social Media Fellowship

  • 1. The Benjamin Family Social Media Fellowship Fall 2016 Lauren Brodeur, Casey Clark, Frank Congiusta, Evan Daigle, Carolina Lima
  • 2. Agenda I. Meet the Fellows II. Our Mission III. Achievements IV. Posting Process V. Position Reports: Competitive Analysis, Community Management & Keyword Research VI. Facebook/Instagram Ads VII. Weekly Campaigns VIII. Our Best and Worst Performing Posts IX. Battle of the Posts X. Plans For The Future & Our Ultimate Goal XI. Recap
  • 3. Meet the Fellows Lauren Brodeur Chief Content Officer Casey Clark Editor Frank Congiusta Analyst Evan Daigle Brand Journalist Carolina Lima Community Manager
  • 4. Our Mission Goal #1: Leave a legacy and ensure that the fellowship is a long-term program How? · Embrace our differences · Develop long-term friendships with each other · Promote the program · Create content that we are proud of · Be present and active in PCSB events · Demonstrate evidence of engagement in the content produced · Balance formal and informal representation · Train and select the next group of fellows Goal #2: Strengthen our skills, knowledge, and confidence How? · Venture into each other skill sets and roles · Mentor our peers · Judgement-free zone – all questions and comments are accepted · Be open to feedback · Examine our knowledge and comfort with various skills periodically · Be adaptive and mindful of each other’s working style and schedule
  • 5. Achievements ● Materials to guide future fellows ○ PCSB voice ○ Posting process ○ Editorial calendar ○ Content checklist ○ Negative comment diagram ○ Framework of reports ■ Keywords, competitors, community, and analytics ○ Photo database for PC community and future fellows ○ Created targeted Facebook Ads
  • 7.
  • 9.
  • 10.
  • 13. Brand Pillars - Important to make sure that the majority of our content is connected to our three brand pillars - Content calendar is used to determine which posts are related to collaboration, versatility, and fulfillment - Goal → 70% of content to be related to brand pillars - As of right now, 83 of 125 posts are related to the three brand pillars, and we feel like this can improve moving forward
  • 14. Competitive Analysis 1. Choose one school and one of their social platforms to analyze. 2. Summarize objectives for your analysis. - What do you hope to get out of this to apply to the PCSB platforms? 3. Aesthetics of profile picture, cover photo, bio - 1st impression, voice 4. Frequency of posts 5. Things they do that we don’t - How could we make it our own, utilize these ideas for our benefit? 6. Things we both do - How do we compare?
  • 15. Competitive Analysis 1. Villanova School of Business Facebook 2. Objectives 3. Aesthetics - much more clear and attractive 4. Frequency - at LEAST one post a day. Multiple posts each day as well (2-5) 5. Things we both do - Highlight professor research work, student achievements, alumni. Tagging people in their posts, promoting events, posting pictures of events 6. Things they do we don’t - #TriviaTuesday, #HumansofBartley, Snapchat Geofilter Competition, taking advantage of “national days”
  • 16. Community Manager Report Listening and Engaging with Stakeholders ● Students and alumni are the people who mention PCSB the most online ● Clicking on PC-related hashtags opens up opportunities for engaging ● It is easy to enter online conversation, but very difficult to get people to engage ● Key hashtags: ○ #PC100 ○ #PCBiz ○ #FriarFall ○ #Friartown *Luckily nothing negative has appeared on our platforms this semester
  • 17. Keyword Research ● Main sources: ○ Google Analytics ○ Google Trends ● Data was pulled twice this semester ● Our goal for next semester is to pull data once or twice a month
  • 18. Keyword Research & Recommendations for Posts ● Key Findings: ○ Term Searched: Business Education ○ Relating to the term: ■ Business Insider ■ Skype for Business ■ Business Analytics ■ Education 2020 ○ Business Insider: ■ Millennials (Topic) ■ Résumé (Topic) ■ Harvard Business Review (Magazine) ○ Term Searched: MBA ○ Relating to the term: ■ Quantitative analysis (topic) ■ MBA Rankings ○ Term Searched: Internships ○ Relating to the term: ■ Summer 2013-2016 Internships ■ Internmatch ■ Glassdoor (website) ■ Recruitment (topic)
  • 22. Motivation Monday ● Posted on Instagram and occasionally Facebook ● Not used every week ● Purpose is to encourage students to work hard and strive for success throughout the week ● Hashtag: #MotivationMonday
  • 23. Construction Updates ● Posted to Instagram and Facebook ○ Twitter on occasion ● Used every week ● Purpose is to update students who may not walk by the building every week and alumni who are not on campus to see the change ● Hashtags: #TheRoadToTheRyanCenter and #PCBiz
  • 24. To Diversify our “Construction Updates” we tried using Instagram’s “Boomerang” feature. The content was a truck working with a pile of gravel and it received 210 views.
  • 25. Throwback Thursdays ● Posted on Instagram and Facebook every Thursday ● Purpose is to highlight the College’s Centennial year through the lense of the business school ● Hashtags: #APartOfHistory, #FriarFamily, and #PC100
  • 26.
  • 27. Internship Spotlights ● Posted to Instagram, Facebook, and Twitter every Friday and Saturday ○ Twitter: Link to blog with a picture ○ Instagram: Artsy picture about the internship ○ Facebook: A more formal picture is used with a link to the blog ● Hashtags: #PCBiz ○ No specific hashtag is used ○ Plan to create one
  • 28.
  • 29. Our Best and Worst Performing Posts
  • 30. The Best: Facebook ● Sponsored posts (large reach, great engagement) ○ Organic reach - ○ Paid reach - ○ Post clicks - ● There are plans for future posts to be sponsored.
  • 31. Facebook ● Unsponsored posts vary in engagement ● Video seems to work well
  • 32. Instagram ● Artsy Pictures are always better ● Create something eye catching ● Always consider “would you like this if you scrolled upon it”
  • 33.
  • 34. Twitter ● More text/information based ● Always try to have something someone will stop to read.
  • 35. The Worst: Facebook ● Knowing audience is key ● Appeal to the users ● Know that not everything will be a hit
  • 36. Instagram ● Unappealing images will be passed by ● Do not make things that are not ads look like ads
  • 37. Twitter ● Something may not be right for one platform ● Internship campaign is extremely successful as a whole ● Did better on Facebook and Instagram
  • 38. Battle of the posts: Instagram VS
  • 39. Battle of the posts: Twitter VS
  • 40. Battle of the posts: Facebook VS
  • 41. Plans for the Future ● Utilizing video ○ Content ■ Friar Dom tour ■ Student competition ○ Technology ○ Communication ○ Timeline ● The opening of the Ryan Center ○ Tons of opportunities ■ Countdown ■ Facebook ads & boosted posts ■ Geotag competition ■ Instagram contests
  • 42. Our Ultimate Goal ● Beyond Quantitative Data ● Create a Sense of Community ○ Current & prospective students ○ Alumni & PCSB family members ○ Faculty ● Engagement ○ Affiliates are comfortable engaging on our platforms ○ Proud of our content and WANT to engage
  • 43. Recap In 5 months PCSB social media has grown tremendously. Contributions have been made to Providence College and future Benjamin Family Social Media Fellows. We have all grown and developed our skills as well as learned new skills. With continued guidance we can continue to enhance the PCSB social media experience.