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March 7, 2014
Followers

Attached
Why their brand story matters 

as much as your brand story.
presented at

South by Southwest
@lvincent
#brandattch
2
@lvincent
#brandattch
3
@lvincent #brandattch
4
5
@lvincent #brandattch
UTA Brand Studio
Quote
If you’ve got them by the
balls their hearts and
minds will follow.
John Wayne
6
@lvincent #brandattch
7
@lvincent #brandattch
8
@lvincent #brandattch
9
Adele Dazeem
@lvincent #brandattch
UTA Brand Studio
Quote
Follow that will and that
way which experience
confirms to be your own.
Carl Jung
10
@lvincent #brandattch
11
@lvincent #brandattch
12
@lvincent #brandattch
13
@lvincent #brandattch
UTA Brand Studio
Brand-complicit
14
Brand collage found in 

Colton Harris-Moore’s home
@lvincent #brandattch
15
@lvincent #brandattch
Insight
Brands can serve 

as a form of 

self-expression
16
@lvincent #brandattch
Functional
Emotional
Self-expressive
17
Brand benefits
@lvincent #brandattch
18
@lvincent #brandattch
19
@lvincent #brandattch
20
@lvincent #brandattch
Insight
Liking a brand is not
the same as feeling
a brand is like you.
21
@lvincent #brandattch
71% of US consumers agree:
“I make it a point to buy 

brands from companies 

whose values are similar 

to my own.”
— Young & Rubicam, 2010
22
@lvincent #brandattch
UTA Brand Studio
Connecting beliefs and brands
VALUES
BRAND 

AGENTS
NARRATIVE
BRAND 

CULTURE BRAND NARRATIVE CYCLE
23
@lvincent #brandattch#brandattch@lvincent
UTA Brand Studio
Brand Attachment
24
Deborah MacInnis and C. Whan Park
@lvincent #brandattch
UTA Brand Studio
A LOT LIKE MEBrand Attachment
SIGNS OF ATTACHMENT
Brand-Self Connection

People see the brand as being a lot
like themselves; sharing their values.
Prominence

Thoughts and feelings about the
brand come to mind automatically;
requiring very little conscious effort.
ATTACHED BRAND
Ignored Brand Brand for Others
ProminentEasily forgotten
ConnectedUnconnected
When I
think
about it
I never
think
about it
Not 

for me
A lot
like me
Respected
Brand
@lvincent #brandattch
UTA Brand Studio
Two questions to ask
The Identity Question
What about my brand connects with 

my target audience’s identity?
The Experience Question
How can I create experiences that consistently
summon identity-relevant thoughts and feelings
about my brand.
26
@lvincent #brandattch
Brand experience
27
Sensations, feelings
and thoughts that
are evoked by a
brand’s design and
identity, packaging,
communications,
and environments.
Journal of Marketing, 2009
UTA Brand Studio
@lvincent #brandattch
UTA Brand Studio
Designed for
attachment
Brand Experience
28
@lvincent #brandattch
29
@lvincent #brandattch
30
@lvincent #brandattch
31
@lvincent #brandattch
32
@lvincent #brandattch
33
@lvincent #brandattch
34
Brand Dependence™
#brandattch@lvincent
UTA Brand Studio
35
Social Media Brand Dependence
2,006 US consumers 18+
15 social media brands
Field work in February, 2014
Statistically representative of the
general US adult population
Respondent only evaluated
brands they currently use
#brandattch@lvincent
UTA Brand Studio
Social Media brands studied
Facebook
Flickr
Foursquare
Google+
Instagram
LinkedIn
Pinterest
reddit
Snapchat
Tumblr
Twitter
Vimeo
Vine
Yelp
YouTube
36
#brandattch@lvincent
UTA Brand Studio
One Metric; Two Scores
37
I M P A C TI N T E N S I T Y
Measures brand attachment
amongst current users of
the brand.
Weighted brand attachment score
to reflect percentage of population
sampled that are current users of
the brand.
#brandattch@lvincent
UTA Brand Studio
Brand Dependence™
38
Facebook
1
43
Instagram
42
YouTube
39
Pinterest
reddit
38 37
2 3 4/5 6/7
Foursquare
8
36
Vine
35
Google+
Twitter
33
Flickr
Vimeo
32
LinkedIn
31
9 10/11 12/13 14
Selected social media brands ranked by Intensity
Tumblr
Snapchat
n=2,006 US adults 18+; each brand evaluated by current users
Survey conducted February 24-28, 2014
#brandattch@lvincent
UTA Brand Studio
Brand Dependence™
39
Facebook
1
40
YouTube
34
Pinterest
20
Twitter
19
Instagram
19
2 3 4 5
Google+
6
17
LinkedIn
13
Yelp
10
Tumblr
9
Snapchat
8
7 8 9 10
Selected social media brands ranked by Impact
91% usage 88% usage 52% usage 59% usage 43% usage
52% usage 41% usage 32% usage 24% usage 22% usage
n=2,006 US adults 18+; each brand evaluated by current users
Survey conducted February 24-28, 2014
#brandattch@lvincent
UTA Brand Studio
Brand Dependence™
40
B
A
E
C
D
G
I
M
L
K
J
N
O
6
4
H
F
BRAND-SELFCONNECTION
Facebook
Instagram
Pinterest
YouTube
reddit
Snapchat
Tumblr
Foursquare
Vine
Flickr
Google+
LinkedIn
Yelp
Vimeo
#brandattch@lvincent
UTA Brand Studio
Brand Dependence™
41
B
A
E
C
D
G
I
M
L
K
J
N
O
0 10
10
BRAND-SELFCONNECTION
6
P R O M I N E N C E
4 6
H
F
A Facebook (43)
B Instagram (42)
C YouTube (39)
D Pinterest (38)
E reddit (38)
F Tumblr (37)
G Snapchat (37)
H Foursquare (36)
I Vine (35)
J Google+ (33)
K Twitter (33)
L Flickr (32)
M Vimeo (32)
N LinkedIn (31)
O Yelp (30)
#brandattch@lvincent
42
#brandattch@lvincent
UTA Brand Studio
Range of dependence scores
43
42
37
39
33
37
33
43
38
35
32
38
36
32
31
30
11 76
10 75
5 69
7 71
2 65
6 68
2 64
8 69
5 65
2 61
9 68
7 65
3 62
3 59
3 58
A T T A C H M E N T
Facebook
Instagram
Tumblr
YouTube
Google+
Snapchat
Twitter
Pinterest
Vine
Vimeo
reddit
Foursquare
Flickr
LinkedIn
Yelp
Positions may vary slightly
due to rounding
Ranked by variability
#brandattch@lvincent
UTA Brand Studio
The gender difference
44
YouTube 43
Snapchat 42
reddit 40
Vine 40
Instagram 39
!
Twitter 36
Facebook 36
Yelp 36
Tumblr 36
Vimeo 36
LinkedIn 35
Foursquare 35
Google+ 34
Flickr 34
Pinterest 30
Facebook
Instagram
Pinterest
Tumblr
Foursquare
!
reddit
YouTube
Snapchat
Google+
Vine
Flickr
Twitter
LinkedIn
Vimeo
Yelp
(+4)
(+5)
(+2)
(+5)
(-3)
!
(+3)
(-7)
(+6)
(-1)
(+4)
(+4)
(+1)
(+1)
(+2)
(-8)
47
44
40
37
37
!
36
36
34
33
32
31
31
29
28
28
(+4)
(+2)
(+2)
(—)
(+1)
!
(-2)
(-3)
(-3)
(—)
(-3)
(-1)
(-2)
(-2)
(-4)
(-2)
#brandattch@lvincent
UTA Brand Studio
Age differences
45
Instagram
Facebook
Pinterest
YouTube
Tumblr
!
Twitter
reddit
Snapchat
Vine
LinkedIn
Google+
Flickr
Yelp
Vimeo
Foursquare
52
51
46
46
44
41
40
37
33
32
31
30
27
25
24
(+10)
(+8)
(+8)
(+7)
(+7)
!
(+8)
(+2)
(—)
(-2)
(+1)
(-2)
(-2)
(-3)
(-7)
(-12)
25
Under Facebook
Instagram
Pinterest
Snapchat
Google+
!
reddit
YouTube
Foursquare
Vine
Tumblr
Flickr
Vimeo
LinkedIn
Twitter
Yelp
45
42
39
38
38
38
37
37
36
35
35
33
31
31
29
(+2)
(—)
(+1)
(+1)
(+5)
!
(-1)
(-2)
(+1)
(+1)
(-2)
(+3)
(+1)
(—)
(-2)
(-1)
25
44
Facebook
YouTube
Foursquare
reddit
Instagram
!
Pinterest
Yelp
Snapchat
Twitter
Vimeo
LinkedIn
Vine
Google+
Tumblr
Flickr
42
39
38
37
35
35
34
32
31
31
30
30
29
29
26
(-1)
(—)
(+2)
(-1)
(-7)
!
(-3)
(+4)
(-5)
(-2)
(-1)
(-1)
(-5)
(-4)
(-8)
(-6)
45
+Over
#brandattch@lvincent
UTA Brand Studio
Income differences
46
Facebook
Instagram
YouTube
Pinterest
reddit
!
Tumblr
Snapchat
Google+
Vine
Twitter
Foursquare
Flickr
Yelp
LinkedIn
Vimeo
44
43
40
38
37
!
35
35
33
33
33
31
31
30
30
30
(+1)
(+1)
(+1)
(—)
(-1)
!
(-2)
(-2)
(+1)
(-2)
(—)
(-5)
(-1)
(—)
(-1)
(-2)
$50K
Under
Foursquare
Facebook
Instagram
Tumblr
reddit
!
Snapchat
Vine
Pinterest
YouTube
Flickr
Vimeo
Google+
Twitter
LinkedIn
Yelp
43
42
41
40
40
40
38
38
36
35
34
34
33
32
31
(+7)
(-1)
(-1)
(+3)
(+2)
!
(+3)
(+3)
(—)
(-3)
(+3)
(+2)
(+1)
(—)
(+1)
(+1)
$50K
+ Over
#brandattch@lvincent
Question
Why didn’t Twitter
have a higher score?
47
#brandattch@lvincent
48
#brandattch@lvincent
UTA Brand Studio
In good company
49
Corona 32
Chevrolet 28
Pepsi 31
Coca-Cola 36
Budweiser 39
Twitter 33
#brandattch@lvincent
UTA Brand Studio
Comparison data
50
Brand

Dependence 33
Likability 6.6
NPS -8%
out of 10
#brandattch@lvincent
UTA Brand Studio
Twitter
4.97 billion searches for
phrase “I don’t get Twitter”
Only 16% of US adult
population uses
51
#brandattch@lvincent
UTA Brand Studio
Brands to watch
52
Vine
35
Vine
I M P A C T
7
I N T E N S I T Y
#brandattch@lvincent
Snapchat
37
Snapchat
I M P A C T
8
I N T E N S I T Y
reddit
38
reddit
I M P A C T
6
I N T E N S I T Y
reddit
Snapchat
Vine
UTA Brand Studio
Brands we use to curate our identity
53
43 42 39
38 37
#brandattch@lvincent
UTA Brand Studio
How to create dependence
Stand for a worldview.
Ask: how to be indispensable?
Create strong thoughts, feelings and behaviors
through compelling brand experiences.
Think beyond features and functionality. What will
make your brand a surrogate for your consumer?
Focus on the early majority.
54
UTA Brand Studio
Where to find more
55
utabrandstudio.com
@lvincent
@thebrandstudio
slideshare.net/lmvincent
brandrealbook.com
56
Pebble
+27
Pebble
I M P A C T
+2
I N T E N S I T Y
#brandattch@lvincent
http://bit.ly/ruattached
57
#brandattch@lvincent

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Social Media Brand Dependance 2014

  • 1. March 7, 2014 Followers
 Attached Why their brand story matters 
 as much as your brand story. presented at
 South by Southwest @lvincent #brandattch
  • 4. 4
  • 6. UTA Brand Studio Quote If you’ve got them by the balls their hearts and minds will follow. John Wayne 6 @lvincent #brandattch
  • 10. UTA Brand Studio Quote Follow that will and that way which experience confirms to be your own. Carl Jung 10 @lvincent #brandattch
  • 14. UTA Brand Studio Brand-complicit 14 Brand collage found in 
 Colton Harris-Moore’s home @lvincent #brandattch
  • 16. Insight Brands can serve 
 as a form of 
 self-expression 16 @lvincent #brandattch
  • 21. Insight Liking a brand is not the same as feeling a brand is like you. 21 @lvincent #brandattch
  • 22. 71% of US consumers agree: “I make it a point to buy 
 brands from companies 
 whose values are similar 
 to my own.” — Young & Rubicam, 2010 22 @lvincent #brandattch
  • 23. UTA Brand Studio Connecting beliefs and brands VALUES BRAND 
 AGENTS NARRATIVE BRAND 
 CULTURE BRAND NARRATIVE CYCLE 23 @lvincent #brandattch#brandattch@lvincent
  • 24. UTA Brand Studio Brand Attachment 24 Deborah MacInnis and C. Whan Park @lvincent #brandattch
  • 25. UTA Brand Studio A LOT LIKE MEBrand Attachment SIGNS OF ATTACHMENT Brand-Self Connection
 People see the brand as being a lot like themselves; sharing their values. Prominence
 Thoughts and feelings about the brand come to mind automatically; requiring very little conscious effort. ATTACHED BRAND Ignored Brand Brand for Others ProminentEasily forgotten ConnectedUnconnected When I think about it I never think about it Not 
 for me A lot like me Respected Brand @lvincent #brandattch
  • 26. UTA Brand Studio Two questions to ask The Identity Question What about my brand connects with 
 my target audience’s identity? The Experience Question How can I create experiences that consistently summon identity-relevant thoughts and feelings about my brand. 26 @lvincent #brandattch
  • 27. Brand experience 27 Sensations, feelings and thoughts that are evoked by a brand’s design and identity, packaging, communications, and environments. Journal of Marketing, 2009 UTA Brand Studio @lvincent #brandattch
  • 28. UTA Brand Studio Designed for attachment Brand Experience 28 @lvincent #brandattch
  • 35. UTA Brand Studio 35 Social Media Brand Dependence 2,006 US consumers 18+ 15 social media brands Field work in February, 2014 Statistically representative of the general US adult population Respondent only evaluated brands they currently use #brandattch@lvincent
  • 36. UTA Brand Studio Social Media brands studied Facebook Flickr Foursquare Google+ Instagram LinkedIn Pinterest reddit Snapchat Tumblr Twitter Vimeo Vine Yelp YouTube 36 #brandattch@lvincent
  • 37. UTA Brand Studio One Metric; Two Scores 37 I M P A C TI N T E N S I T Y Measures brand attachment amongst current users of the brand. Weighted brand attachment score to reflect percentage of population sampled that are current users of the brand. #brandattch@lvincent
  • 38. UTA Brand Studio Brand Dependence™ 38 Facebook 1 43 Instagram 42 YouTube 39 Pinterest reddit 38 37 2 3 4/5 6/7 Foursquare 8 36 Vine 35 Google+ Twitter 33 Flickr Vimeo 32 LinkedIn 31 9 10/11 12/13 14 Selected social media brands ranked by Intensity Tumblr Snapchat n=2,006 US adults 18+; each brand evaluated by current users Survey conducted February 24-28, 2014 #brandattch@lvincent
  • 39. UTA Brand Studio Brand Dependence™ 39 Facebook 1 40 YouTube 34 Pinterest 20 Twitter 19 Instagram 19 2 3 4 5 Google+ 6 17 LinkedIn 13 Yelp 10 Tumblr 9 Snapchat 8 7 8 9 10 Selected social media brands ranked by Impact 91% usage 88% usage 52% usage 59% usage 43% usage 52% usage 41% usage 32% usage 24% usage 22% usage n=2,006 US adults 18+; each brand evaluated by current users Survey conducted February 24-28, 2014 #brandattch@lvincent
  • 40. UTA Brand Studio Brand Dependence™ 40 B A E C D G I M L K J N O 6 4 H F BRAND-SELFCONNECTION Facebook Instagram Pinterest YouTube reddit Snapchat Tumblr Foursquare Vine Flickr Google+ LinkedIn Yelp Vimeo #brandattch@lvincent
  • 41. UTA Brand Studio Brand Dependence™ 41 B A E C D G I M L K J N O 0 10 10 BRAND-SELFCONNECTION 6 P R O M I N E N C E 4 6 H F A Facebook (43) B Instagram (42) C YouTube (39) D Pinterest (38) E reddit (38) F Tumblr (37) G Snapchat (37) H Foursquare (36) I Vine (35) J Google+ (33) K Twitter (33) L Flickr (32) M Vimeo (32) N LinkedIn (31) O Yelp (30) #brandattch@lvincent
  • 43. UTA Brand Studio Range of dependence scores 43 42 37 39 33 37 33 43 38 35 32 38 36 32 31 30 11 76 10 75 5 69 7 71 2 65 6 68 2 64 8 69 5 65 2 61 9 68 7 65 3 62 3 59 3 58 A T T A C H M E N T Facebook Instagram Tumblr YouTube Google+ Snapchat Twitter Pinterest Vine Vimeo reddit Foursquare Flickr LinkedIn Yelp Positions may vary slightly due to rounding Ranked by variability #brandattch@lvincent
  • 44. UTA Brand Studio The gender difference 44 YouTube 43 Snapchat 42 reddit 40 Vine 40 Instagram 39 ! Twitter 36 Facebook 36 Yelp 36 Tumblr 36 Vimeo 36 LinkedIn 35 Foursquare 35 Google+ 34 Flickr 34 Pinterest 30 Facebook Instagram Pinterest Tumblr Foursquare ! reddit YouTube Snapchat Google+ Vine Flickr Twitter LinkedIn Vimeo Yelp (+4) (+5) (+2) (+5) (-3) ! (+3) (-7) (+6) (-1) (+4) (+4) (+1) (+1) (+2) (-8) 47 44 40 37 37 ! 36 36 34 33 32 31 31 29 28 28 (+4) (+2) (+2) (—) (+1) ! (-2) (-3) (-3) (—) (-3) (-1) (-2) (-2) (-4) (-2) #brandattch@lvincent
  • 45. UTA Brand Studio Age differences 45 Instagram Facebook Pinterest YouTube Tumblr ! Twitter reddit Snapchat Vine LinkedIn Google+ Flickr Yelp Vimeo Foursquare 52 51 46 46 44 41 40 37 33 32 31 30 27 25 24 (+10) (+8) (+8) (+7) (+7) ! (+8) (+2) (—) (-2) (+1) (-2) (-2) (-3) (-7) (-12) 25 Under Facebook Instagram Pinterest Snapchat Google+ ! reddit YouTube Foursquare Vine Tumblr Flickr Vimeo LinkedIn Twitter Yelp 45 42 39 38 38 38 37 37 36 35 35 33 31 31 29 (+2) (—) (+1) (+1) (+5) ! (-1) (-2) (+1) (+1) (-2) (+3) (+1) (—) (-2) (-1) 25 44 Facebook YouTube Foursquare reddit Instagram ! Pinterest Yelp Snapchat Twitter Vimeo LinkedIn Vine Google+ Tumblr Flickr 42 39 38 37 35 35 34 32 31 31 30 30 29 29 26 (-1) (—) (+2) (-1) (-7) ! (-3) (+4) (-5) (-2) (-1) (-1) (-5) (-4) (-8) (-6) 45 +Over #brandattch@lvincent
  • 46. UTA Brand Studio Income differences 46 Facebook Instagram YouTube Pinterest reddit ! Tumblr Snapchat Google+ Vine Twitter Foursquare Flickr Yelp LinkedIn Vimeo 44 43 40 38 37 ! 35 35 33 33 33 31 31 30 30 30 (+1) (+1) (+1) (—) (-1) ! (-2) (-2) (+1) (-2) (—) (-5) (-1) (—) (-1) (-2) $50K Under Foursquare Facebook Instagram Tumblr reddit ! Snapchat Vine Pinterest YouTube Flickr Vimeo Google+ Twitter LinkedIn Yelp 43 42 41 40 40 40 38 38 36 35 34 34 33 32 31 (+7) (-1) (-1) (+3) (+2) ! (+3) (+3) (—) (-3) (+3) (+2) (+1) (—) (+1) (+1) $50K + Over #brandattch@lvincent
  • 47. Question Why didn’t Twitter have a higher score? 47 #brandattch@lvincent
  • 49. UTA Brand Studio In good company 49 Corona 32 Chevrolet 28 Pepsi 31 Coca-Cola 36 Budweiser 39 Twitter 33 #brandattch@lvincent
  • 50. UTA Brand Studio Comparison data 50 Brand
 Dependence 33 Likability 6.6 NPS -8% out of 10 #brandattch@lvincent
  • 51. UTA Brand Studio Twitter 4.97 billion searches for phrase “I don’t get Twitter” Only 16% of US adult population uses 51 #brandattch@lvincent
  • 52. UTA Brand Studio Brands to watch 52 Vine 35 Vine I M P A C T 7 I N T E N S I T Y #brandattch@lvincent Snapchat 37 Snapchat I M P A C T 8 I N T E N S I T Y reddit 38 reddit I M P A C T 6 I N T E N S I T Y reddit Snapchat Vine
  • 53. UTA Brand Studio Brands we use to curate our identity 53 43 42 39 38 37 #brandattch@lvincent
  • 54. UTA Brand Studio How to create dependence Stand for a worldview. Ask: how to be indispensable? Create strong thoughts, feelings and behaviors through compelling brand experiences. Think beyond features and functionality. What will make your brand a surrogate for your consumer? Focus on the early majority. 54
  • 55. UTA Brand Studio Where to find more 55 utabrandstudio.com @lvincent @thebrandstudio slideshare.net/lmvincent brandrealbook.com
  • 56. 56 Pebble +27 Pebble I M P A C T +2 I N T E N S I T Y #brandattch@lvincent http://bit.ly/ruattached