The document discusses using social media and open data in the public sector. It provides examples of social media projects like "Wij bouwen een wijk" and "WIKIWIJS". It advocates that the digital era should empower citizens and not create barriers. Public bodies should open data to allow cross-border applications and services. The case study discusses reforming the EU's Common Agricultural Policy (CAP) and getting input from stakeholders and citizens to develop a broadly accepted result.