This document discusses how small businesses can get started with social media. It defines social media as online technologies that allow people to share opinions and experiences. The document outlines why social media is important for small businesses, noting that it influences consumers' decisions and search engines. It provides a five step approach for small businesses to get started: 1) secure your business name on social media sites, 2) develop a website and social media strategy, 3) claim local business listings, 4) sign up for alerts, and 5) get involved by learning, listening, interacting and growing your social media presence over time. The bottom line is that word of mouth discussions on social media are more influential than traditional media, social media is now essential, and