The document is a report submitted by Jolieto Caparida of BPE-SPE 3. It discusses the results of a study conducted to analyze customer satisfaction levels at various retail stores. The study found that customers were most satisfied with stores that had friendly, knowledgeable staff, a wide variety of products at affordable prices and quick checkout service. It recommends retailers focus on improving their performance in these areas to boost customer satisfaction and loyalty.

49. by:
Jolieto
Caparida
BPE-SPE 3