[2024]Digital Global Overview Report 2024 Meltwater.pdf
Social CRM Integration
1. Explosive Commerce Salesforce.com Integration We recognized earlier than anyone that you have other systems you rely on to run your business, but you want to be able to see data from all your systems together, so you can make the right next move. We’ve built complete 2-way integration with Salesforce, so you can see your CRM, web analytics and social data whenever you like, wherever you like. Our Salesforce integration allows a user to take the social profile information visible within Explosive Commerce and create a “Social Contact Record” within our Salesforce application.
2. That Social Contact Record can either be linked to an existing Contact Record residing in the user’s company Salesforce account or it can live as an unassociated Social Contact Record. How do I get started using the Salesforce integration? Give us a shout if you’d like to Integrate your Explosive Commerce account with your company’s Salesforce account. We can get the process started right away.