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The reception of clients in an agency doesn’t always happen in the right way and this often due to the mood and emotions of the client. This frustration very often bears a great prejudice to the image of the box
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Customer journey maps everything you need to know
Find out everything you need to know about customer journey maps including how to make them, how to convert them into an experience map and how to combine with your customer feedback.
Ux - Customer Journey Map
This document discusses the process of creating a customer journey map. It begins by defining what a customer journey map is - a visual representation of a customer's experience and interactions with a company over time and across channels. It then outlines the key components of a journey map, which include personas, timelines, emotions, touchpoints, and channels. The remainder of the document details the steps to create a journey map, including gathering research, brainstorming touchpoints and channels, creating empathy maps, organizing ideas, sketching the journey, refining it, and sharing it with stakeholders. The overall goal is to gain a deeper understanding of the customer experience to identify opportunities to improve it.
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Just because you say that you want to "delight your customers" doesn't mean that you actually do. Very often, we don't even know where we're failing to meet the expectations of our customers. This 7-steps exercise helped us visualize our customers’ experience and prioritize what we’ll work on based on data and not assumptions. The process has worked for me ever since.
Original article: https://medium.com/omneechannel/7-steps-guide-to-building-a-customer-journey-map-d2c3b00cfffd
Content:
1. Why you need to map out your customer experience
2. Don't get intimidated by the complexity
3. 7 steps to create your Customer Journey Map
- Collect data from your customers and prospects
- Define your personas and goals
- Define stages of your customer journey
- Add your customer actions, thoughts, and emotions
- Define key highlights and pain points
- Write down what you can do to improve
- Prioritize and execute changes
Special thanks to Kristjan Pecanac from Hekovnik startup school who helped me better understand these concepts when I just started my career in the tech industry.
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Wow24-7 offers outsourced call center solutions to handle inbound calls, feedback, upselling, and telemarketing for businesses. Their call center professionals show scalability to handle routine and revenue-generating work. Some benefits of working with Wow24-7 include all calls being recorded, real-time work, customized metrics, no entry fees, and well-trained support. Outsourcing a call center makes financial sense due to reducing costs of an in-house call center like staffing, benefits, equipment, and space. It also improves customer service and satisfaction, leading to increased sales and loyal customers.
Customer journey mapping
The document discusses customer journey mapping as the starting point for any customer experience program. It provides an overview of the customer journey mapping process, which involves:
1) Understanding the customer experience better through additional research and stakeholder interviews.
2) Creating a customer journey framework that maps the customer experience and identifies minimum standards and key performance indicators.
3) Developing an action plan and roadmap to improve the customer experience by addressing gaps between the current and desired customer journey.
The customer journey mapping process results in a framework that describes the customer experience, interpretations for key customer personas, and a plan to improve the experience over time.
Customer Journey Mapping
This document discusses customer experience mapping and metrics. It includes a sample customer persona profile for Sunil Kumar, a 42 year old married VP in an IT firm with an income of 18 lacs. It also lists various customer experience touchpoints and stages, as well as positive, neutral, and negative experience definitions. Metrics mentioned include customer effort score, customer satisfaction rating, sales conversions, return on marketing investment, and net promoter score.
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Wow24-7 offers outsourced call center solutions to handle customer service calls for other businesses. Their call center professionals can handle inbound calls, upselling, feedback, and telemarketing. Outsourcing a call center to Wow24-7 provides scalability and can increase profits. Some benefits of working with Wow24-7 include recorded calls, real-time support, customized metrics, no entry fees, and well-trained sales agents. Outsourcing a call center makes financial sense and allows a business to focus on its core operations while improving customer satisfaction.
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Ux - Customer Journey Map
This document discusses the process of creating a customer journey map. It begins by defining what a customer journey map is - a visual representation of a customer's experience and interactions with a company over time and across channels. It then outlines the key components of a journey map, which include personas, timelines, emotions, touchpoints, and channels. The remainder of the document details the steps to create a journey map, including gathering research, brainstorming touchpoints and channels, creating empathy maps, organizing ideas, sketching the journey, refining it, and sharing it with stakeholders. The overall goal is to gain a deeper understanding of the customer experience to identify opportunities to improve it.
My 7-Step Guide to Build a Customer Journey Map in 1 Week (Lessons Learned)
Just because you say that you want to "delight your customers" doesn't mean that you actually do. Very often, we don't even know where we're failing to meet the expectations of our customers. This 7-steps exercise helped us visualize our customers’ experience and prioritize what we’ll work on based on data and not assumptions. The process has worked for me ever since.
Original article: https://medium.com/omneechannel/7-steps-guide-to-building-a-customer-journey-map-d2c3b00cfffd
Content:
1. Why you need to map out your customer experience
2. Don't get intimidated by the complexity
3. 7 steps to create your Customer Journey Map
- Collect data from your customers and prospects
- Define your personas and goals
- Define stages of your customer journey
- Add your customer actions, thoughts, and emotions
- Define key highlights and pain points
- Write down what you can do to improve
- Prioritize and execute changes
Special thanks to Kristjan Pecanac from Hekovnik startup school who helped me better understand these concepts when I just started my career in the tech industry.
CALL CENTER OUTSOURCING
Wow24-7 offers outsourced call center solutions to handle inbound calls, feedback, upselling, and telemarketing for businesses. Their call center professionals show scalability to handle routine and revenue-generating work. Some benefits of working with Wow24-7 include all calls being recorded, real-time work, customized metrics, no entry fees, and well-trained support. Outsourcing a call center makes financial sense due to reducing costs of an in-house call center like staffing, benefits, equipment, and space. It also improves customer service and satisfaction, leading to increased sales and loyal customers.
Customer journey mapping
The document discusses customer journey mapping as the starting point for any customer experience program. It provides an overview of the customer journey mapping process, which involves:
1) Understanding the customer experience better through additional research and stakeholder interviews.
2) Creating a customer journey framework that maps the customer experience and identifies minimum standards and key performance indicators.
3) Developing an action plan and roadmap to improve the customer experience by addressing gaps between the current and desired customer journey.
The customer journey mapping process results in a framework that describes the customer experience, interpretations for key customer personas, and a plan to improve the experience over time.
Customer Journey Mapping
This document discusses customer experience mapping and metrics. It includes a sample customer persona profile for Sunil Kumar, a 42 year old married VP in an IT firm with an income of 18 lacs. It also lists various customer experience touchpoints and stages, as well as positive, neutral, and negative experience definitions. Metrics mentioned include customer effort score, customer satisfaction rating, sales conversions, return on marketing investment, and net promoter score.
CALL CENTER OUTSOURCING
Wow24-7 offers outsourced call center solutions to handle customer service calls for other businesses. Their call center professionals can handle inbound calls, upselling, feedback, and telemarketing. Outsourcing a call center to Wow24-7 provides scalability and can increase profits. Some benefits of working with Wow24-7 include recorded calls, real-time support, customized metrics, no entry fees, and well-trained sales agents. Outsourcing a call center makes financial sense and allows a business to focus on its core operations while improving customer satisfaction.
WOW24-7 CALL CENTER OUTSOURCING
Wow24-7 offers outsourced call center solutions to handle inbound calls, customer service, and telemarketing for businesses. Their call center professionals provide scalable services to increase sales. Some benefits of working with Wow24-7 include call recording, real-time support, customized metrics, no entry fees, and well-trained sales agents. Outsourcing a call center makes financial sense compared to running an in-house call center due to costs of staffing, benefits, equipment and office space. It allows businesses to focus on their core operations and improve customer satisfaction, loyalty and sales.
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Customer Journey Mapping Workbooks are the new way to hold customer journey workshops - the workbooks are designed around the lifecycle of a typical industry customer so that almost all aspects of customer's experience are covered. Each workbook contains useful design thinking frameworks including stakeholder map, persona map, empathy map, customer journey map, and prioritization matrix. The attendees of the journey mapping workshops are encouraged to perform individual or team level customer discoveries first and then consolidate all learning in a final workshop.
Customer journey mapping workbooks are available for 6 industry sectors: Telecom, Banking, Insurance, Travel, Retail, and Utilities. Customized workbooks could be developed for clients where their particular brand, strategy, and objectives are catered for. To learn more about the customer journey mapping workbooks, contact zaheer.gilani@omnixco.com. You can also purchase the workbooks on amazon.co.uk.
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Workshop customer journey mapping (EN) - SEE 2018
Step into the shoes of your new employee with Customer Journey Mapping.
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Integration with BrainChip’s Akida neuromorphic hardware IP further enhances TENNs’ capabilities, enabling the realization of highly capable, portable and passively cooled edge devices. This presentation delves into the technical innovations underlying TENNs, presents real-world benchmarks, and elucidates how this cutting-edge approach is positioned to revolutionize edge AI across diverse applications.5th LF Energy Power Grid Model Meet-up Slides
5th Power Grid Model Meet-up
It is with great pleasure that we extend to you an invitation to the 5th Power Grid Model Meet-up, scheduled for 6th June 2024. This event will adopt a hybrid format, allowing participants to join us either through an online Mircosoft Teams session or in person at TU/e located at Den Dolech 2, Eindhoven, Netherlands. The meet-up will be hosted by Eindhoven University of Technology (TU/e), a research university specializing in engineering science & technology.
Power Grid Model
The global energy transition is placing new and unprecedented demands on Distribution System Operators (DSOs). Alongside upgrades to grid capacity, processes such as digitization, capacity optimization, and congestion management are becoming vital for delivering reliable services.
Power Grid Model is an open source project from Linux Foundation Energy and provides a calculation engine that is increasingly essential for DSOs. It offers a standards-based foundation enabling real-time power systems analysis, simulations of electrical power grids, and sophisticated what-if analysis. In addition, it enables in-depth studies and analysis of the electrical power grid’s behavior and performance. This comprehensive model incorporates essential factors such as power generation capacity, electrical losses, voltage levels, power flows, and system stability.
Power Grid Model is currently being applied in a wide variety of use cases, including grid planning, expansion, reliability, and congestion studies. It can also help in analyzing the impact of renewable energy integration, assessing the effects of disturbances or faults, and developing strategies for grid control and optimization.
What to expect
For the upcoming meetup we are organizing, we have an exciting lineup of activities planned:
-Insightful presentations covering two practical applications of the Power Grid Model.
-An update on the latest advancements in Power Grid -Model technology during the first and second quarters of 2024.
-An interactive brainstorming session to discuss and propose new feature requests.
-An opportunity to connect with fellow Power Grid Model enthusiasts and users.
zkStudyClub - LatticeFold: A Lattice-based Folding Scheme and its Application...
Folding is a recent technique for building efficient recursive SNARKs. Several elegant folding protocols have been proposed, such as Nova, Supernova, Hypernova, Protostar, and others. However, all of them rely on an additively homomorphic commitment scheme based on discrete log, and are therefore not post-quantum secure. In this work we present LatticeFold, the first lattice-based folding protocol based on the Module SIS problem. This folding protocol naturally leads to an efficient recursive lattice-based SNARK and an efficient PCD scheme. LatticeFold supports folding low-degree relations, such as R1CS, as well as high-degree relations, such as CCS. The key challenge is to construct a secure folding protocol that works with the Ajtai commitment scheme. The difficulty, is ensuring that extracted witnesses are low norm through many rounds of folding. We present a novel technique using the sumcheck protocol to ensure that extracted witnesses are always low norm no matter how many rounds of folding are used. Our evaluation of the final proof system suggests that it is as performant as Hypernova, while providing post-quantum security.
Paper Link: https://eprint.iacr.org/2024/257
GNSS spoofing via SDR (Criptored Talks 2024)
In the realm of cybersecurity, offensive security practices act as a critical shield. By simulating real-world attacks in a controlled environment, these techniques expose vulnerabilities before malicious actors can exploit them. This proactive approach allows manufacturers to identify and fix weaknesses, significantly enhancing system security.
This presentation delves into the development of a system designed to mimic Galileo's Open Service signal using software-defined radio (SDR) technology. We'll begin with a foundational overview of both Global Navigation Satellite Systems (GNSS) and the intricacies of digital signal processing.
The presentation culminates in a live demonstration. We'll showcase the manipulation of Galileo's Open Service pilot signal, simulating an attack on various software and hardware systems. This practical demonstration serves to highlight the potential consequences of unaddressed vulnerabilities, emphasizing the importance of offensive security practices in safeguarding critical infrastructure.
SAP S/4 HANA sourcing and procurement to Public cloud
SAP S4 HANA to Public cloud data object differences
Monitoring and Managing Anomaly Detection on OpenShift.pdf
Monitoring and Managing Anomaly Detection on OpenShift
Overview
Dive into the world of anomaly detection on edge devices with our comprehensive hands-on tutorial. This SlideShare presentation will guide you through the entire process, from data collection and model training to edge deployment and real-time monitoring. Perfect for those looking to implement robust anomaly detection systems on resource-constrained IoT/edge devices.
Key Topics Covered
1. Introduction to Anomaly Detection
- Understand the fundamentals of anomaly detection and its importance in identifying unusual behavior or failures in systems.
2. Understanding Edge (IoT)
- Learn about edge computing and IoT, and how they enable real-time data processing and decision-making at the source.
3. What is ArgoCD?
- Discover ArgoCD, a declarative, GitOps continuous delivery tool for Kubernetes, and its role in deploying applications on edge devices.
4. Deployment Using ArgoCD for Edge Devices
- Step-by-step guide on deploying anomaly detection models on edge devices using ArgoCD.
5. Introduction to Apache Kafka and S3
- Explore Apache Kafka for real-time data streaming and Amazon S3 for scalable storage solutions.
6. Viewing Kafka Messages in the Data Lake
- Learn how to view and analyze Kafka messages stored in a data lake for better insights.
7. What is Prometheus?
- Get to know Prometheus, an open-source monitoring and alerting toolkit, and its application in monitoring edge devices.
8. Monitoring Application Metrics with Prometheus
- Detailed instructions on setting up Prometheus to monitor the performance and health of your anomaly detection system.
9. What is Camel K?
- Introduction to Camel K, a lightweight integration framework built on Apache Camel, designed for Kubernetes.
10. Configuring Camel K Integrations for Data Pipelines
- Learn how to configure Camel K for seamless data pipeline integrations in your anomaly detection workflow.
11. What is a Jupyter Notebook?
- Overview of Jupyter Notebooks, an open-source web application for creating and sharing documents with live code, equations, visualizations, and narrative text.
12. Jupyter Notebooks with Code Examples
- Hands-on examples and code snippets in Jupyter Notebooks to help you implement and test anomaly detection models.
Skybuffer SAM4U tool for SAP license adoption
Manage and optimize your license adoption and consumption with SAM4U, an SAP free customer software asset management tool.
SAM4U, an SAP complimentary software asset management tool for customers, delivers a detailed and well-structured overview of license inventory and usage with a user-friendly interface. We offer a hosted, cost-effective, and performance-optimized SAM4U setup in the Skybuffer Cloud environment. You retain ownership of the system and data, while we manage the ABAP 7.58 infrastructure, ensuring fixed Total Cost of Ownership (TCO) and exceptional services through the SAP Fiori interface.
Presentation of the OECD Artificial Intelligence Review of Germany
Consult the full report at https://www.oecd.org/digital/oecd-artificial-intelligence-review-of-germany-609808d6-en.htm
Driving Business Innovation: Latest Generative AI Advancements & Success Story
Are you ready to revolutionize how you handle data? Join us for a webinar where we’ll bring you up to speed with the latest advancements in Generative AI technology and discover how leveraging FME with tools from giants like Google Gemini, Amazon, and Microsoft OpenAI can supercharge your workflow efficiency.
During the hour, we’ll take you through:
Guest Speaker Segment with Hannah Barrington: Dive into the world of dynamic real estate marketing with Hannah, the Marketing Manager at Workspace Group. Hear firsthand how their team generates engaging descriptions for thousands of office units by integrating diverse data sources—from PDF floorplans to web pages—using FME transformers, like OpenAIVisionConnector and AnthropicVisionConnector. This use case will show you how GenAI can streamline content creation for marketing across the board.
Ollama Use Case: Learn how Scenario Specialist Dmitri Bagh has utilized Ollama within FME to input data, create custom models, and enhance security protocols. This segment will include demos to illustrate the full capabilities of FME in AI-driven processes.
Custom AI Models: Discover how to leverage FME to build personalized AI models using your data. Whether it’s populating a model with local data for added security or integrating public AI tools, find out how FME facilitates a versatile and secure approach to AI.
We’ll wrap up with a live Q&A session where you can engage with our experts on your specific use cases, and learn more about optimizing your data workflows with AI.
This webinar is ideal for professionals seeking to harness the power of AI within their data management systems while ensuring high levels of customization and security. Whether you're a novice or an expert, gain actionable insights and strategies to elevate your data processes. Join us to see how FME and AI can revolutionize how you work with data!
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Trusted Execution Environment for Decentralized Process Mining
Presentation of the paper "Trusted Execution Environment for Decentralized Process Mining" given during the CAiSE 2024 Conference in Cyprus on June 7, 2024.
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Smart welcome
- 2. The reception of clients in an agency doesn’t always happen in the right way and this often due to the mood and emotions onf the client. This frustration very often bears a great prejudice to the image of the box. PROBLEMS
- 3. The Solution «SMART WELCOME » is to anticipate by detecting the emotion of the customers in order, to allow the agents to personalize their reception in order to increase their satisfaction and to improve the customer experience. SOLUTION
- 4. HOW IT WORKS Request a ticket The customer arrives in front of the box to take a ticket Withdrawal of ticket Take the picture of the customer during the delivery of the ticket Process and deduce the client’s emotions and transmit to the agent once his turn arrived Transmission to the agent of the client’s emotion
- 7. TEAM Serigne Mansour THIAMAboubacar Demba NIANG