Presentation about measuring service quality in water utilities. Showing preliminary data which indicates that perceptions of water quality are based on variables other than the physical quality of the water.
Presented at the Africa Agriculture Science week in Accra, Ghana on July 17th 2013, during CPWF's side event ‘Engagement platforms for food and water security: opportunities to harness innovation to improve livelihoods and resilience in Africa’
Electrocoagulation Water Treatment- Water Resource Management in Times of Wat...Nick Nicholas
This presentation discusses innovative water reuse solutions in times of water scarcity utilizing Genesis Water Technologies specialized electrocoagulation water treatment system solutions.
Engineering A Global Movement In Social Responsibility Ver3Jeffrey Mills
An interactive session with a high school students (10-12th graders) discussing the challenges of providing clean potable water and sanitation services to the world’s growing population. Delivered in April 2010 at 36th annual NSBE National Convention in Toronto, CA.
Many Non-Governmental Organizations (NGOs) are actively gathering biological, environmental, and social data in the Mekong Basin, but do not always have the capacity or resources to effectively manage, analyze, and share these data. NGOs often gather data in the form of rapid surveys and interviews, or through participatory methods. This information can address topics such as food security, livelihoods, biodiversity assessments, and environmental monitoring. For example, FISHBIO, a private fisheries company in Lao PDR, has conducted a number of studies with other NGOs. These projects include assessments of fisheries, household food consumption, and market sales in the Nam Kading Basin; movements of tagged fish from Fish Conservation Zones in the Nam Kading River; and surveys of fishing practices and local knowledge in Xayabouri and Luang Prabang provinces. Collaborations with NGOs can strengthen government and academic research, and fill in data gaps. However, many regional organizations and institutions often face a number of challenges, such as the lack of personnel and staff time to analyze collected data; loss of data or institutional knowledge with staff turnover; and a lack of outlets for disseminating the results of their data collection. FISHBIO is currently working to build the Mekong Fish Network, a resource that strives to address some of these challenges by building the capacity of all types Mekong Basin institutions to conduct research, and by providing an online platform to share research findings and communicate with other researchers.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Presented at the Africa Agriculture Science week in Accra, Ghana on July 17th 2013, during CPWF's side event ‘Engagement platforms for food and water security: opportunities to harness innovation to improve livelihoods and resilience in Africa’
Electrocoagulation Water Treatment- Water Resource Management in Times of Wat...Nick Nicholas
This presentation discusses innovative water reuse solutions in times of water scarcity utilizing Genesis Water Technologies specialized electrocoagulation water treatment system solutions.
Engineering A Global Movement In Social Responsibility Ver3Jeffrey Mills
An interactive session with a high school students (10-12th graders) discussing the challenges of providing clean potable water and sanitation services to the world’s growing population. Delivered in April 2010 at 36th annual NSBE National Convention in Toronto, CA.
Many Non-Governmental Organizations (NGOs) are actively gathering biological, environmental, and social data in the Mekong Basin, but do not always have the capacity or resources to effectively manage, analyze, and share these data. NGOs often gather data in the form of rapid surveys and interviews, or through participatory methods. This information can address topics such as food security, livelihoods, biodiversity assessments, and environmental monitoring. For example, FISHBIO, a private fisheries company in Lao PDR, has conducted a number of studies with other NGOs. These projects include assessments of fisheries, household food consumption, and market sales in the Nam Kading Basin; movements of tagged fish from Fish Conservation Zones in the Nam Kading River; and surveys of fishing practices and local knowledge in Xayabouri and Luang Prabang provinces. Collaborations with NGOs can strengthen government and academic research, and fill in data gaps. However, many regional organizations and institutions often face a number of challenges, such as the lack of personnel and staff time to analyze collected data; loss of data or institutional knowledge with staff turnover; and a lack of outlets for disseminating the results of their data collection. FISHBIO is currently working to build the Mekong Fish Network, a resource that strives to address some of these challenges by building the capacity of all types Mekong Basin institutions to conduct research, and by providing an online platform to share research findings and communicate with other researchers.
Company Valuation webinar series - Tuesday, 4 June 2024FelixPerez547899
This session provided an update as to the latest valuation data in the UK and then delved into a discussion on the upcoming election and the impacts on valuation. We finished, as always with a Q&A
Affordable Stationery Printing Services in Jaipur | Navpack n PrintNavpack & Print
Looking for professional printing services in Jaipur? Navpack n Print offers high-quality and affordable stationery printing for all your business needs. Stand out with custom stationery designs and fast turnaround times. Contact us today for a quote!
Cracking the Workplace Discipline Code Main.pptxWorkforce Group
Cultivating and maintaining discipline within teams is a critical differentiator for successful organisations.
Forward-thinking leaders and business managers understand the impact that discipline has on organisational success. A disciplined workforce operates with clarity, focus, and a shared understanding of expectations, ultimately driving better results, optimising productivity, and facilitating seamless collaboration.
Although discipline is not a one-size-fits-all approach, it can help create a work environment that encourages personal growth and accountability rather than solely relying on punitive measures.
In this deck, you will learn the significance of workplace discipline for organisational success. You’ll also learn
• Four (4) workplace discipline methods you should consider
• The best and most practical approach to implementing workplace discipline.
• Three (3) key tips to maintain a disciplined workplace.
The key differences between the MDR and IVDR in the EUAllensmith572606
In the European Union (EU), two significant regulations have been introduced to enhance the safety and effectiveness of medical devices – the In Vitro Diagnostic Regulation (IVDR) and the Medical Device Regulation (MDR).
https://mavenprofserv.com/comparison-and-highlighting-of-the-key-differences-between-the-mdr-and-ivdr-in-the-eu/
Enterprise Excellence is Inclusive Excellence.pdfKaiNexus
Enterprise excellence and inclusive excellence are closely linked, and real-world challenges have shown that both are essential to the success of any organization. To achieve enterprise excellence, organizations must focus on improving their operations and processes while creating an inclusive environment that engages everyone. In this interactive session, the facilitator will highlight commonly established business practices and how they limit our ability to engage everyone every day. More importantly, though, participants will likely gain increased awareness of what we can do differently to maximize enterprise excellence through deliberate inclusion.
What is Enterprise Excellence?
Enterprise Excellence is a holistic approach that's aimed at achieving world-class performance across all aspects of the organization.
What might I learn?
A way to engage all in creating Inclusive Excellence. Lessons from the US military and their parallels to the story of Harry Potter. How belt systems and CI teams can destroy inclusive practices. How leadership language invites people to the party. There are three things leaders can do to engage everyone every day: maximizing psychological safety to create environments where folks learn, contribute, and challenge the status quo.
Who might benefit? Anyone and everyone leading folks from the shop floor to top floor.
Dr. William Harvey is a seasoned Operations Leader with extensive experience in chemical processing, manufacturing, and operations management. At Michelman, he currently oversees multiple sites, leading teams in strategic planning and coaching/practicing continuous improvement. William is set to start his eighth year of teaching at the University of Cincinnati where he teaches marketing, finance, and management. William holds various certifications in change management, quality, leadership, operational excellence, team building, and DiSC, among others.
Putting the SPARK into Virtual Training.pptxCynthia Clay
This 60-minute webinar, sponsored by Adobe, was delivered for the Training Mag Network. It explored the five elements of SPARK: Storytelling, Purpose, Action, Relationships, and Kudos. Knowing how to tell a well-structured story is key to building long-term memory. Stating a clear purpose that doesn't take away from the discovery learning process is critical. Ensuring that people move from theory to practical application is imperative. Creating strong social learning is the key to commitment and engagement. Validating and affirming participants' comments is the way to create a positive learning environment.
Improving profitability for small businessBen Wann
In this comprehensive presentation, we will explore strategies and practical tips for enhancing profitability in small businesses. Tailored to meet the unique challenges faced by small enterprises, this session covers various aspects that directly impact the bottom line. Attendees will learn how to optimize operational efficiency, manage expenses, and increase revenue through innovative marketing and customer engagement techniques.
Implicitly or explicitly all competing businesses employ a strategy to select a mix
of marketing resources. Formulating such competitive strategies fundamentally
involves recognizing relationships between elements of the marketing mix (e.g.,
price and product quality), as well as assessing competitive and market conditions
(i.e., industry structure in the language of economics).
RMD24 | Retail media: hoe zet je dit in als je geen AH of Unilever bent? Heid...BBPMedia1
Grote partijen zijn al een tijdje onderweg met retail media. Ondertussen worden in dit domein ook de kansen zichtbaar voor andere spelers in de markt. Maar met die kansen ontstaan ook vragen: Zelf retail media worden of erop adverteren? In welke fase van de funnel past het en hoe integreer je het in een mediaplan? Wat is nu precies het verschil met marketplaces en Programmatic ads? In dit half uur beslechten we de dilemma's en krijg je antwoorden op wanneer het voor jou tijd is om de volgende stap te zetten.
What is the TDS Return Filing Due Date for FY 2024-25.pdfseoforlegalpillers
It is crucial for the taxpayers to understand about the TDS Return Filing Due Date, so that they can fulfill your TDS obligations efficiently. Taxpayers can avoid penalties by sticking to the deadlines and by accurate filing of TDS. Timely filing of TDS will make sure about the availability of tax credits. You can also seek the professional guidance of experts like Legal Pillers for timely filing of the TDS Return.
Business Valuation Principles for EntrepreneursBen Wann
This insightful presentation is designed to equip entrepreneurs with the essential knowledge and tools needed to accurately value their businesses. Understanding business valuation is crucial for making informed decisions, whether you're seeking investment, planning to sell, or simply want to gauge your company's worth.
1. The Invisible Utility
Service Quality in Essential Services
Peter Prevos
PhD Candidate, School of Business
Manager Systems Monitoring, Coliban Water
6. Consumer Involvement
Water and sanitation are
considered low
involvement services
−
Increases as perceived
level of certainty of
supply decreases
−
Limited empirical
evidence
During the drought, many customers
spent large amounts of time and money
to retain the ability to use water.
10. ServAqua: Service Quality in Water
●
Technical Quality
–
–
Experience qualities
–
●
Core services
Sensory experience
Functional Quality
Assisting customers with supplementary
services.
–
Supplementary services
–
Empathy
–
Responsiveness
–
Information provision, billing etc.
11. Technical Quality
●
●
●
●
●
Availability
Safe to drink
Visually appealing
Pleasant taste
Sufficient pressure
Financial hardship was found to be a predictor
of technical quality (F(1, 107) = 8.948,
p<0.005, r2 = -0.27).
12. Functional Quality
●
●
●
●
●
●
Accurate bills
Reliable customer
service
Deliver on promises
Empathy
Willingness to help
17 items
Financial hardship was found to be a predictor
of functional quality (F(1, 103) = 14.53,
p<0.0005, r2 = -0.29).
13. The Invisible Utility
●
●
●
High level of service
expectations
Minimise contact
Focus on
experience, not
technology
Consumers are mainly interested in sensory
qualities of water services.
Source: understandinggov.or
12 September 2013
The Invisible Water Utility
13
14.
15.
16.
17. “In the past water utilities were managed by
engineers. Now they are managed by
economists. In the future they should be
managed by marketers”
invisiblewater.org
@invisibleH2O
linkedin.com/in/peterprevos