The document describes Aflac's SmartClaim process which allows policyholders to file and track insurance claims online for faster processing and payment. It recommends logging into the Online Services for Policyholders portal on Aflac's website to access claim forms, start the claims process, upload documentation, check claims status, and have claims processed and paid more quickly compared to paper claims. SmartClaim guides users through the forms, identifies eligible coverage, and improves accuracy to help claims be paid faster once submitted online with documentation.