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Smart city service
- 1. SmartCity Service Core Group 4 Sagar Sameer, Adam Clark, Anna Hunter, Andy Medearis, Flora Teng City Maintenance Workers
- 2. A Complicated Public Works Network
- 3. SmartCity Service $9,000,000,000 per Year Increase in Efficiency
- 4. Agenda 1. Meet the City Maintenance System 2. Look Inside a 311 City Call Center 3. Introduce SmartCity Service 4. The Technological Disruption 5. Understand the Partnership Impact
- 5. City Maintenance Worker Pain Points
- 6. Current Service Request Process
- 7. Define Work Schedule for Mechanic SmartCity Service Flow Push Notification Micro-Location Identify Issue and Assign to Relevant Department Public Works or Private Property? Task Prioritization using Public Safety Incidents, Crime, and Legal Databases Line up the inventory Image Recognition Micro-Location Analytics Resident Informed Issue Fixed Maps
- 8. Current Service Request Process SmartCity Service
- 10. Quantifying 30 minutes 15 minutes 15 minutes Large City Backlogs
- 12. The Power of the Partnership
- 13. Insight From Analytics Prioritize calls by identifying which: Issues Lead to a Higher Number of Health and Safety Issues Areas are Prone to Criminal Activities in Absence of Proper Lighting Public Safety Incidents Lead to Higher Number of Legal Claims
- 14. Areas of Savings
- 15. Overall Savings Impact per Year $9,000,000,000 per Year
- 16. Assumptions • Service Request Process is Similar • The Efficiency of a Maintenance Worker will Increase by 33% • Legal Claims will also Decrease by 33% • Call Center Volume will Decrease by 30%
- 17. Litmus Test Reduces Backlog and Increases Efficiency of the City Maintenance Worker by 33%. Prioritizes Incidents based on Historic Crime, Legal, Public Safety, and Response Time Data. Maintenance Workers will have access to real-time data on the go. Maintenance Workers can focus more on performing repairs and less on logistics and incorrect claims. Solves Industry Pain Point Powered by Analytics Made First for Mobile Empowers Employees
- 18. SmartCity Service $9,000,000,000 per Year Increase in Efficiency
- 19. Appendix
- 20. Local Maintenance Workers 604,000 Local Maintenance workers $40,000 Average Salary $20 per Hour on Average $24 Billion in Salaries per Year
- 21. Mechanic Savings Saint Louis 604,000 Maintenance Workers Pain Point = 33% of his/her Time $20/Hour on Average per Worker $8,000,000 per Year United States $8,000,000 per Year Standardized to Population $8,000,000,000 per Year
- 22. Call Center Employee Savings Saint Louis 244,025 Service Requests per Year1 $4.00 per Call $1,952,200 per Year United States 18,301,875 Service Requests per Year $73,207,000 Per Year
- 23. Saint Louis 311 Call Center Costs $2.27 per Person and 300,000 St. Louis Residents $681,818 total spent with 30% cost savings $204,545 savings per year Call Center Operations Savings United States: 311 Call Center Costs $2.27 per Person and 300,000,000 US residents $681,818,000 total spent with 30% cost savings $204,545,000 savings per year
- 24. PEW Data on City 311 Centers
- 25. PEW Data on City 311 Centers
- 26. Technology Stack Explained iBeacon: An iOS technology that provides precise location services with a precision of 1 meter. IBM Business Analytics: A suite of analytics that provides deep insights in business operations of different firms. IBM Smarter Planet Analytics: A suite of analytics that provides deep insights on building a smarter planet. IBM Traffic Analytics: A suite of analytics that provides deep insights on improving traffic management in cities. IBM Smarter Cities Analytics: A suite of analytics that provides deep insights on building a smarter cities. IBM Public Safety Analytics: A suite of analytics that provides deep insights on improving public safety.
- 27. Potential International Expansions 1. Railway Stations in India 2. Oil and Gas Refineries 3. Utilities Industry
Editor's Notes
- Doing jobs that aren’t their job Investigating the report to determine if the job actually needs to be assigned Ordering the inventory to complete the job Schedule a time and date for the job to be finished
- - Pothole - Street Light - Traffic Light - Dead Animal - Sidewalk - Ice/ Algae
- State or local level
- IBM: Prioritize jobs based on key criteria, including: Location Traffic Patterns Legal Risk Historical city data to determine city boundaries Match pictures to historical work records, inventory and ordering systems Maps iBeacon Siri Camera Cities Traffic IBM Center for Insights Public Safety
- 1: data.lacity.org
- 1: data.lacity.org
- 1: data.lacity.org Pew data set – based on 10 cities’ data (see appendix)