SlideShare a Scribd company logo
1 of 7
How to Keep Your
Customers,
YOUR Customers
http://blog.bindo.com/small-business-retail-
tips-for-customer-retention
How to Keep Your Customers, YOUR Customers
"Image courtesy of 2nix/FreeDigitalPhotos.net"
• You can have the coolest store in
the world, with the best products,
top of the line customer service,
and the best looking guys and
gals working behind the counter,
but none of that matters without
your customers.
• There are a few steps you can
take to help keep ‘em coming
back.
01 | Knowledge is Power
• Personalize the experience for each
customer to show them that you care.
• By keeping tabs on your customer’s
previous purchases and email
addresses
• Let them know about new products
they may like based on their previous
purchases
• Keep them informed about upcoming
deals and discounts
"Image courtesy of
ddpavumba/FreeDigitalPhotos.net"
02 | Customer Loyalty is a Two-Way Street
"Image courtesy of
manostphoto/FreeDigitalPhotos.net"
• Give them discounts and deals
for things that they care about.
• Send your customers discounts
and deals based on what they
have previously purchased.
• Using buzzwords like “VIP
Deal” or “10% off today only!”
are great ways to incentivize
your customers and continually
drive traffic.
3. Create a Community
• Make them feel like they have a
stake in your business or have had
a role in your store’s success.
• By having customers fill out a
survey and reporting the results
back to them
• Make sure that you’re not
bombarding them with surveys
every time they come into your
store
"Image courtesy of David Castillo
Dominici/FreeDigitalPhotos.net"
4. Referral Programs
"Image courtesy of Stuart Miles/FreeDigitalPhotos.net"
• One of the best word-of-mouth
incentives a business can offer.
• It’s a great way to get people
talking about your business.
• Studies have shown that by
offering as little as 10% off of a
purchase, customers will refer
friends and family to your store,
bringing in new customers as well
as bringing back your old ones.
Bindo is not just a cloud-based iPad
POS; it’s a way of doing business.
hello@bindo.com

More Related Content

Viewers also liked

Mobile UX - the intricacies of designing for mobile devices
Mobile UX - the intricacies of designing for mobile devicesMobile UX - the intricacies of designing for mobile devices
Mobile UX - the intricacies of designing for mobile devicesAntony Ribot
 
Hierarchy Of User Experience Needs
Hierarchy Of User Experience NeedsHierarchy Of User Experience Needs
Hierarchy Of User Experience NeedsLyndon Cerejo
 
Mobile UX Tools & Methods for UX Australia 2011
Mobile UX Tools & Methods for UX Australia 2011 Mobile UX Tools & Methods for UX Australia 2011
Mobile UX Tools & Methods for UX Australia 2011 Oliver Weidlich
 
UXing All The Things: Applying The User-Centered Process to Design, Life, and...
UXing All The Things: Applying The User-Centered Process to Design, Life, and...UXing All The Things: Applying The User-Centered Process to Design, Life, and...
UXing All The Things: Applying The User-Centered Process to Design, Life, and...J+E Creative
 
UX Workshop Activity: Missions, Methods and Mindframes. Centerline Digital.
UX Workshop Activity: Missions, Methods and Mindframes. Centerline Digital.UX Workshop Activity: Missions, Methods and Mindframes. Centerline Digital.
UX Workshop Activity: Missions, Methods and Mindframes. Centerline Digital.Centerline Digital
 
User Experience Workshop
User Experience WorkshopUser Experience Workshop
User Experience WorkshopMotivate Design
 
Lean UX: Sketch, Prototype & Validate. Fast.
Lean UX: Sketch, Prototype & Validate. Fast.Lean UX: Sketch, Prototype & Validate. Fast.
Lean UX: Sketch, Prototype & Validate. Fast.Jon Hadden
 
Design sprint slideshare
Design sprint slideshareDesign sprint slideshare
Design sprint slideshareFaren faren
 
Google Design sprint
Google Design sprintGoogle Design sprint
Google Design sprintBruno Mendes
 
User centered design process - Measurefest Presentation
User centered design process - Measurefest PresentationUser centered design process - Measurefest Presentation
User centered design process - Measurefest Presentationflashbender
 

Viewers also liked (13)

Mobile UX - the intricacies of designing for mobile devices
Mobile UX - the intricacies of designing for mobile devicesMobile UX - the intricacies of designing for mobile devices
Mobile UX - the intricacies of designing for mobile devices
 
Hierarchy Of User Experience Needs
Hierarchy Of User Experience NeedsHierarchy Of User Experience Needs
Hierarchy Of User Experience Needs
 
Mobile UX Tools & Methods for UX Australia 2011
Mobile UX Tools & Methods for UX Australia 2011 Mobile UX Tools & Methods for UX Australia 2011
Mobile UX Tools & Methods for UX Australia 2011
 
UX workshop
UX workshopUX workshop
UX workshop
 
UXing All The Things: Applying The User-Centered Process to Design, Life, and...
UXing All The Things: Applying The User-Centered Process to Design, Life, and...UXing All The Things: Applying The User-Centered Process to Design, Life, and...
UXing All The Things: Applying The User-Centered Process to Design, Life, and...
 
UX Workshop Activity: Missions, Methods and Mindframes. Centerline Digital.
UX Workshop Activity: Missions, Methods and Mindframes. Centerline Digital.UX Workshop Activity: Missions, Methods and Mindframes. Centerline Digital.
UX Workshop Activity: Missions, Methods and Mindframes. Centerline Digital.
 
User Experience Workshop
User Experience WorkshopUser Experience Workshop
User Experience Workshop
 
Lean UX: Sketch, Prototype & Validate. Fast.
Lean UX: Sketch, Prototype & Validate. Fast.Lean UX: Sketch, Prototype & Validate. Fast.
Lean UX: Sketch, Prototype & Validate. Fast.
 
Design Sprint
Design SprintDesign Sprint
Design Sprint
 
Design sprint slideshare
Design sprint slideshareDesign sprint slideshare
Design sprint slideshare
 
Google Design sprint
Google Design sprintGoogle Design sprint
Google Design sprint
 
User centered design process - Measurefest Presentation
User centered design process - Measurefest PresentationUser centered design process - Measurefest Presentation
User centered design process - Measurefest Presentation
 
UI / UX Design Presentation
UI / UX Design PresentationUI / UX Design Presentation
UI / UX Design Presentation
 

Recently uploaded

Call Us ➥9654467111▻Call Girls In Delhi NCR
Call Us ➥9654467111▻Call Girls In Delhi NCRCall Us ➥9654467111▻Call Girls In Delhi NCR
Call Us ➥9654467111▻Call Girls In Delhi NCRSapana Sha
 
Social Media Marketing PPT-Includes Paid media
Social Media Marketing PPT-Includes Paid mediaSocial Media Marketing PPT-Includes Paid media
Social Media Marketing PPT-Includes Paid mediaadityabelde2
 
CALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service Online
CALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service OnlineCALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service Online
CALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service Onlineanilsa9823
 
Factors-Influencing-Branding-Strategies.pptx
Factors-Influencing-Branding-Strategies.pptxFactors-Influencing-Branding-Strategies.pptx
Factors-Influencing-Branding-Strategies.pptxVikasTiwari846641
 
What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?riteshhsociall
 
Major SEO Trends in 2024 - Banyanbrain Digital
Major SEO Trends in 2024 - Banyanbrain DigitalMajor SEO Trends in 2024 - Banyanbrain Digital
Major SEO Trends in 2024 - Banyanbrain DigitalBanyanbrain
 
Situation Analysis | Management Company.
Situation Analysis | Management Company.Situation Analysis | Management Company.
Situation Analysis | Management Company.DanielaQuiroz63
 
How to Leverage Behavioral Science Insights for Direct Mail Success
How to Leverage Behavioral Science Insights for Direct Mail SuccessHow to Leverage Behavioral Science Insights for Direct Mail Success
How to Leverage Behavioral Science Insights for Direct Mail SuccessAggregage
 
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15SearchNorwich
 
Labour Day Celebrating Workers and Their Contributions.pptx
Labour Day Celebrating Workers and Their Contributions.pptxLabour Day Celebrating Workers and Their Contributions.pptx
Labour Day Celebrating Workers and Their Contributions.pptxelizabethella096
 
Digital-Marketing-Into-by-Zoraiz-Ahmad.pptx
Digital-Marketing-Into-by-Zoraiz-Ahmad.pptxDigital-Marketing-Into-by-Zoraiz-Ahmad.pptx
Digital-Marketing-Into-by-Zoraiz-Ahmad.pptxZACGaming
 
The+State+of+Careers+In+Retention+Marketing-2.pdf
The+State+of+Careers+In+Retention+Marketing-2.pdfThe+State+of+Careers+In+Retention+Marketing-2.pdf
The+State+of+Careers+In+Retention+Marketing-2.pdfSocial Samosa
 
The Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdfThe Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdfVWO
 
How to utilize calculated properties in your HubSpot setups
How to utilize calculated properties in your HubSpot setupsHow to utilize calculated properties in your HubSpot setups
How to utilize calculated properties in your HubSpot setupsssuser4571da
 

Recently uploaded (20)

The Future of Brands on LinkedIn - Alison Kaltman
The Future of Brands on LinkedIn - Alison KaltmanThe Future of Brands on LinkedIn - Alison Kaltman
The Future of Brands on LinkedIn - Alison Kaltman
 
Call Us ➥9654467111▻Call Girls In Delhi NCR
Call Us ➥9654467111▻Call Girls In Delhi NCRCall Us ➥9654467111▻Call Girls In Delhi NCR
Call Us ➥9654467111▻Call Girls In Delhi NCR
 
Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...
Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...
Generative AI Master Class - Generative AI, Unleash Creative Opportunity - Pe...
 
Social Media Marketing PPT-Includes Paid media
Social Media Marketing PPT-Includes Paid mediaSocial Media Marketing PPT-Includes Paid media
Social Media Marketing PPT-Includes Paid media
 
SEO Master Class - Steve Wiideman, Wiideman Consulting Group
SEO Master Class - Steve Wiideman, Wiideman Consulting GroupSEO Master Class - Steve Wiideman, Wiideman Consulting Group
SEO Master Class - Steve Wiideman, Wiideman Consulting Group
 
How to Create a Social Media Plan Like a Pro - Jordan Scheltgen
How to Create a Social Media Plan Like a Pro - Jordan ScheltgenHow to Create a Social Media Plan Like a Pro - Jordan Scheltgen
How to Create a Social Media Plan Like a Pro - Jordan Scheltgen
 
CALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service Online
CALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service OnlineCALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service Online
CALL ON ➥8923113531 🔝Call Girls Hazratganj Lucknow best sexual service Online
 
Factors-Influencing-Branding-Strategies.pptx
Factors-Influencing-Branding-Strategies.pptxFactors-Influencing-Branding-Strategies.pptx
Factors-Influencing-Branding-Strategies.pptx
 
What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?What is Google Search Console and What is it provide?
What is Google Search Console and What is it provide?
 
Major SEO Trends in 2024 - Banyanbrain Digital
Major SEO Trends in 2024 - Banyanbrain DigitalMajor SEO Trends in 2024 - Banyanbrain Digital
Major SEO Trends in 2024 - Banyanbrain Digital
 
Creator Influencer Strategy Master Class - Corinne Rose Guirgis
Creator Influencer Strategy Master Class - Corinne Rose GuirgisCreator Influencer Strategy Master Class - Corinne Rose Guirgis
Creator Influencer Strategy Master Class - Corinne Rose Guirgis
 
Situation Analysis | Management Company.
Situation Analysis | Management Company.Situation Analysis | Management Company.
Situation Analysis | Management Company.
 
How to Leverage Behavioral Science Insights for Direct Mail Success
How to Leverage Behavioral Science Insights for Direct Mail SuccessHow to Leverage Behavioral Science Insights for Direct Mail Success
How to Leverage Behavioral Science Insights for Direct Mail Success
 
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
Five Essential Tools for International SEO - Natalia Witczyk - SearchNorwich 15
 
Labour Day Celebrating Workers and Their Contributions.pptx
Labour Day Celebrating Workers and Their Contributions.pptxLabour Day Celebrating Workers and Their Contributions.pptx
Labour Day Celebrating Workers and Their Contributions.pptx
 
Digital-Marketing-Into-by-Zoraiz-Ahmad.pptx
Digital-Marketing-Into-by-Zoraiz-Ahmad.pptxDigital-Marketing-Into-by-Zoraiz-Ahmad.pptx
Digital-Marketing-Into-by-Zoraiz-Ahmad.pptx
 
The+State+of+Careers+In+Retention+Marketing-2.pdf
The+State+of+Careers+In+Retention+Marketing-2.pdfThe+State+of+Careers+In+Retention+Marketing-2.pdf
The+State+of+Careers+In+Retention+Marketing-2.pdf
 
The Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdfThe Science of Landing Page Messaging.pdf
The Science of Landing Page Messaging.pdf
 
Digital Strategy Master Class - Andrew Rupert
Digital Strategy Master Class - Andrew RupertDigital Strategy Master Class - Andrew Rupert
Digital Strategy Master Class - Andrew Rupert
 
How to utilize calculated properties in your HubSpot setups
How to utilize calculated properties in your HubSpot setupsHow to utilize calculated properties in your HubSpot setups
How to utilize calculated properties in your HubSpot setups
 

How to keep your customers, YOUR customers

  • 1. How to Keep Your Customers, YOUR Customers http://blog.bindo.com/small-business-retail- tips-for-customer-retention
  • 2. How to Keep Your Customers, YOUR Customers "Image courtesy of 2nix/FreeDigitalPhotos.net" • You can have the coolest store in the world, with the best products, top of the line customer service, and the best looking guys and gals working behind the counter, but none of that matters without your customers. • There are a few steps you can take to help keep ‘em coming back.
  • 3. 01 | Knowledge is Power • Personalize the experience for each customer to show them that you care. • By keeping tabs on your customer’s previous purchases and email addresses • Let them know about new products they may like based on their previous purchases • Keep them informed about upcoming deals and discounts "Image courtesy of ddpavumba/FreeDigitalPhotos.net"
  • 4. 02 | Customer Loyalty is a Two-Way Street "Image courtesy of manostphoto/FreeDigitalPhotos.net" • Give them discounts and deals for things that they care about. • Send your customers discounts and deals based on what they have previously purchased. • Using buzzwords like “VIP Deal” or “10% off today only!” are great ways to incentivize your customers and continually drive traffic.
  • 5. 3. Create a Community • Make them feel like they have a stake in your business or have had a role in your store’s success. • By having customers fill out a survey and reporting the results back to them • Make sure that you’re not bombarding them with surveys every time they come into your store "Image courtesy of David Castillo Dominici/FreeDigitalPhotos.net"
  • 6. 4. Referral Programs "Image courtesy of Stuart Miles/FreeDigitalPhotos.net" • One of the best word-of-mouth incentives a business can offer. • It’s a great way to get people talking about your business. • Studies have shown that by offering as little as 10% off of a purchase, customers will refer friends and family to your store, bringing in new customers as well as bringing back your old ones.
  • 7. Bindo is not just a cloud-based iPad POS; it’s a way of doing business. hello@bindo.com