This document compares task automation and skill automation. Task automation focuses on automating serial tasks through mouse clicks and keystrokes to execute tasks quickly, while skill automation automates cognitive tasks and serial tasks to identify problems faster by recalling and processing technical information with zero mental effort required. Skill automation benefits help desks by allowing faster problem identification to save time while also reducing personnel costs.

1. Skill Automation
vs.
Task Automation
IT
Troubleshooting Management
www.i-ttm.com

2. Definition
Task Automation Skill Automation
Auto-execution of serially
choreograph tasks
Auto-execution of cognitive
tasks + serially
choreograph tasks

3. Goal
Task Automation Skill Automation
Execute tasks as
fast as possible
Identify problem source as
fast as possible

4. Objects being automated
Task Automation Skill Automation
Mouse pointer + mouse
clicks + keystrokes +
technical tools +
commands
Recalling, applying and
processing technical
information + technical
tools + commands

5. Benefit
Task Automation Skill Automation
Faster execution =
Save time
Zero mental effort = Lower
personnel cost
Faster problem identification
= Save time

6. Intended user
Task Automation Skill Automation
Anybody using machine
Everybody in the Help Desk
regardless of skill level

7. To get Skill Automation tool (for windows),
click here