The document discusses how a financial planner should establish a relationship with a new client. It emphasizes establishing trust through full disclosure of the planner's expertise, credentials, potential conflicts of interest, and scope of services. This allows the client to assess the planner's competence and determine if they can meet the client's needs through an agreed upon engagement that outlines each party's responsibilities and the complaint resolution process.

1. STEP 1
ESTABLISH AND DEFINE RELATIONSHIP WITH
THE CLIENT
Presented by
Philile Kamanga
&
Jessica Sonjica

2. INTRODUCTION
 The financial planner gives information about himself, his
expertise & his competencies.
 Client’s assessment of the financial planner’s level of
expertise.
 The information provided by the financial planner places the
client in a position where he can be confident in trusting that
the financial planner will assist him with his financial needs .

3. THE RELATIONSHIP BETWEEN THE FINANCIAL
PLANNER AND THE CLIENT
 Trust is a crucial component in any relationship the financial
planner and the client may have.
 It is the responsibility of the financial planner to act in an
honest and fair manner throughout the entire financial
planning process.
 The client needs to communicate his requirements to the
planner

4. DISCLOSURE REQUIREMENT
SECTION 5 OF THE CODE
 The financial planner must inform the client about the
financial products he/she is licenced to sell.
 The financial planner must also provide the client with:
 full business and trade name,
 his/her contact information
 contact details of the product supplier.

5.  The planner must disclose:
 any information which may affect the client’s decision to
engage with the financial planner.
 Any conflict of interest that is likely to occur.
 Explain in writing the services which he will be offering and
his fee for such service.

6. CAN THE FINANCIAL PLANNER MEET THE
CLIENTS NEEDS?
 The planner must establish the clients needs, objectives and
priorities.
 The planner must inform the client whether he/she will be
able to assist the client and whether he/she is authorised to
sell the financial product which the client is seeking.

7. DEFINE THE SCOPE OF ENGAGEMENT
The Planner and the client must enter into a mutual agreement
on the services which are to be rendered:
 The financial planner must clearly set out the responsibilities
of each party in the financial planning process.
 The client must be advised about the complaints procedure
and the relevant financial regulator to which to address the
complaint.

8. THANK YOU!!!