This document summarizes a project by a team at Zhangde Primary School in Singapore to shorten canteen queues during recess. The team proposed queuing students in two rows instead of one long row at each food stall to reduce wait times. This allowed students to be served more efficiently and created space to walk around the queues. Interviews found the new system reduced wait times, made students happier, and allowed more space for movement. The principal, operations manager, and mentor were thanked for their support.

1. Design for Change Challenge - 2011
Title :Q-2

2. Team Members- WHO ?

3. What?
 To shorten the queue, so as to reduce
the waiting time to be served.

4. Where?
 Canteen @ Zhangde Primary School.

5. When?
 During Recess Time ( for all levels )

6. Why?
 To serve the pupils more efficiently
during recess time, by reducing the
waiting time and frustration.
 To create space to allow pupils to walk
pass comfortably, without being
hindered by the long single queue in
front of each stall.

7. How?
 Pupils were asked to queue up in
2 rows instead of one single row in
front of each stall.

8. Impact
 The waiting time was reduced.
 Pupils were served more efficiently.
 Pupils are much happier now.
 Space created to walk pass the queues.

9. Reflection - Interviews

10. Thank You!
Mrs Sroya ( Principal )
Operations Manager – Mr Choo
Mr Shahul ( Mentor )