This document describes Simply Grameen Business Solutions Pvt Ltd, a social enterprise that focuses on outsourcing business processes to rural areas in India to create local employment opportunities. It has over 400 employees across three operational centers in Karnataka state with plans to open a fourth center. The company has over 150 years of combined leadership experience and provides services like insurance, banking, and customer support processes for clients in both voice and non-voice areas while meeting strict SLAs.

1. • A BPO company focusing on semi-urban/
rural towns for GO-GREEN and inclusive
growth with right infrastructure and talents
• Leadership team over collective 150 years
of industry experience
• High profile core team working on quality
and process innovation to grow the
organisation
• Three Operational centres in Karnataka
State (Maddur-90 Km from Bangalore
Airport, Kundapur-70 Km near Mangalore
Airport), 3rd centre in Bellary and 4th
centre planned at Krishnagiri (Tamil Nadu)
• 150-200 seat capacity per shift per
center expandable upto 400 seats
• Conforms to ISMS standards
• Provide Urban Experience at
sustainable Cost
SIMPLY GRAMEEN BUSINESS SOLUTIONS PVT LTD : Value Creation Through Partnership
Who we are? What do we do? Why Simply Grameen?
We are a social enterprise
pioneering on impact sourcing
service in developing sustainable
cost infrastructure for the
Corporates to outsource business
processes thereby creating an
employment opportunity for the
local talents
For Further Details Please Contact:
Varadharajan SV
Simply Grameen Business Solutions Pvt Ltd
• M: +91-9663420330
• E: varadharajan@simplygrameen.com
• U: www.simplygrameen.com
© 2010 Simply Grameen Business Solutions Pvt Ltd. All rights reserved.
Our Methodology
Rural is the Future

2. Current Operations
Business Model Simply Grameen Operational Capabilities
• Outsourced Services
• White Labeled Centers
• Disaster Recovery(DR)/Business Continuity Planning (BCP) Centers
• Wet Lease Arrangement
• Joint Venture
© 2010 Simply Grameen Business Solutions Pvt Ltd. All rights reserved.
SIMPLY GRAMEEN BUSINESS SOLUTIONS PVT LTD : Value Creation Through Partnership
People
Quality &
Process
Infrastructure
Information
Security
Rural is the Future
• Launched business operations around mid 2011
• 400 resources on board across three centers, 4th centre planned in Q4 2015
• On going projects being executed with 4 clients(Annuity contract) & 9
projects on need basis
• Non-voice Areas : Insurance, Banking, Pension Payment Orders,
Mutual Fund, F&A processes, e-publishing, Telecom
• Voice Areas : In-bound, Up-sell, Outbound, Customer Desk
• SLA driven (with Turn Around Time and Accuracy) 24x7 live operations
• Around 7 million transactions of 2000 Crore/ year being processed for Mutual
Fund/ Insurance/ Broking with error % less than 0.5
• Multi-linguistic capabilities for both Voice and Non-voice processes
• Resources are made operationally ready through Life and Work-skill training
Sample Key Performance Indicators Format
Location Profile (Maddur & Kundapur)
0
200
400
600
800
1000
1200
1400
40%
50%
60%
70%
80%
90%
100%
110%
No of Transactions % within SLA Target for SLA
Turn Around Time
(SLA Adherence)
Accuracy – Quality
of Output
0
200
400
600
800
1000
1200
1400
0
10
20
30
40
50
No of Transactions No of Errors
Target for errors <=
Data Collection
for improvement
Month No. Of.
Txns
% within
SLA
Target for
SLA
No of
Errors
Target for
errors <=
Nov-09 917 82% 95% 28 20
Dec-09 921 89% 95% 18 20
Jan-10 953 86% 95% 12 20
Feb-10 977 88% 95% 3 20
Mar-10 995 96% 95% 15 20
Apr-10 968 99% 95% 50 20
May-10 993 99% 95% 20 20
Jun-10 952 98% 95% 14 20
Jul-10 945 99% 95% 20 20
Aug-10 975 96% 95% 31 20
Sep-10 923 95% 95% 23 20
Oct-10 1245 95% 95% 20 20
Month No. Of.
Txns
% within
SLA
No of
Errors
Oct-10 1245 95% 20