APIForce Zurich 5 April - Measure API-Led Success, SAP/Salesforce, Automation, Event Broker and RTF

1. MEASURING SUCCESS OF API-LED
INTEGRATION
Sika MuleSoft Integration Platform @ API Force MuleSoft Meetup, April 5th 2024
Sika Informationssysteme AG
Zürich, Switzerland

2. Rajiv Gogri
Architect
Digital Integration
gogri.rajiv@ch.sika.com
Heloisa Leal
Project Manager
Digital Integration
leal.heloisa@ch.sika.com
 Responsible for the overall Integration
Architecture, Governance and API-Led Solutions
built on the Sika MuleSoft Integration Platform
(SikaMIP).
 Responsible for the overall planning,
coordination, and delivery of API developments
in the Sika MuleSoft Integration Platform
(SikaMIP) and other initiatives.
ABOUT THE PRESENTERS

3. ABOUT SIKA GROUP
Sika is a specialty chemicals company with a leading position in the development and production of systems and
products for bonding, sealing, damping, reinforcing, and protecting in the building sector and motor vehicle
industry.
Sika at a glace
1910
Founded in
Switzerland
33,000
Employees
Worldwide
103
Countries
400+
Factories
Worlwide
4
New/Expanded
Factories in
2023
108
New Patents in
2023
2
Acquisitions in
2023
11.23 BN
Net Sales in
2023 (in CHF)

4. ABOUT SIKA GLOBAL IT
Sika Informationssysteme AG (SIS) operates Sika’s global modern IT platforms, allowing our users all
over the world to carry out their business processes efficiently. As a competent partner, it supports the
business and the local IT organizations to develop the next generation of innovative digital solutions.

5. API-led Integration at Sika

6. OVERVIEW SIKAMIP (SIKA MULESOFT INTEGRATION PLATFORM)
SikaMIP
Platform Governance Integration Guidelines Consulting & Support
Training Assets
Reuseable Assets &
Templates
Corporate APIs
Integration as a Service
Platform Operation
SikaMIP
Platform Governance Integration Guidelines Consulting & Support
Training Assets
Reuseable Assets &
Templates
Corporate APIs
Integration as a Service
Platform Operation
Platform Architecture
Sika Network
Integration
Security & Compliance Monitoring & Alerting CI/CD Pipelines
Mulesoft Anypoint Platform
Runtime Environments Development Tools Infrastructure Connectors
 Ready to use platform.
 Integration with Sika
environment &
processes.
 Secure and compliant
with Sika standards.
 Standardized
operational tooling.
 Corporate templates
and accelerators.

7. NA
EMEA
APAC
Global
S/4Hana
eSmart-China
DAM
SIP
POINT-TO-POINT INTEGRATION
AS
SPAGHETTI ARCHITECTURE
BEFORE SIKAMIP

8. DAM
LATAM
NA EMEA
APAC
Global
CIAM
S/4Hana
S
A
P
I
N
T
.
L
A
Y
E
R
eSmart-China
 Architectural approach
 Modular Data Sharing
 Scalable Integration
 Standardized Interactions
 Business-Centric Integration
API-Led Connectivity
 API-Centric Design
 Developer-Driven
Development
 User-Centric Prototyping
 Rapid API Creation
API-First
SIP
WITH SIKAMIP ENABLING A COMPOSABLE ENTERPRISE

9. Product Owner
Integration team
Consumer 1
Source
system A
Target system B
“Data as
a
Product”
approach
Provide inputs in
terms of data
structures/ model
Provide feedback in
terms of consumption
of data.
SikaMIP
For every integration use
case we follow
“API as a Product”
approach
Target system C Consumer 2
“API AS A PRODUCT” MINDSET

10. SikaMIP/MuleSoft KPIs

11. C4E
SIKAMIP KPIS
People
Technology
Operations
API uptime
# Reusable
Assets
# Templates
# Accelerators
Projects
% API Reuse < Time-to-
Market
Business
outcome
% User
Satisfaction
A
P
I
A
P
I
# New
capabilities
Infra UpTime
Developer Onboarding
vCore usage
Developer feedback
# MTTR
API Product Owner
Engagement
# Incidents KPIS # Problem KPIs
Applications Connected
# C4E
feedback
% Consumer
feedback
# Service KPIs

12. HOW DO WE MEASURE API-REUSE
No systems connected / integrated to
the SikaMIP IT Landscape
Scenario 1
At least one existing System connected /
integrated to the SikaMIP IT Landscape
Scenario 2
All systems are already connected / part
of SikaMIP IT Landscape.
Scenario 3
For an Integration demand within a Digitalization project,
• No. of APIs in SikaMIP API Landscape – [Reused AS-IS or
Enhanced].
• Total no. of APIs required to fulfil an Integration Demand.
Definition of API-Reuse
No. of APIs re-used
Total no. of APIs
%
Re-use Factor:
[0-33] %
Re-use Factor:
[33-70] %
Re-use Factor:
[70-100] %

13. HOW DO WE MEASURE TIME-TO-MARKET
Release
12.24
DEC
Release
11.24
NOV
Release
10.24
OCT
Release
09.24
SEP
Release
08.24
AUG
Release
07.24
JUL
Release
06.24
JUN
Release
05.24
MAY
Release
04.24
APR
Release
03.24
MAR
Release
02.24
FEB
Release
01.24
JAN
Project A
MVP / product increment
iteration (6-8 weeks)
Project B
Project C
Project D

14. 14
Customer /
Employee
Experience
Data
Accessibility /
Consumption
Operational
Efficiency
 Process improvement by
connecting systems and reducing
manual data entry
 Consistent customer experience
with integrated applications and
enhanced employee productivity
HOW DO WE MEASURE BUSINESS OUTCOME
 Fast and reliable data connetivity
and consumption between
multiple sources and consumers
User Survey ‘Your Feedback Matters’
New Product
/ Services
 Enablement of innovative Digital
products and services (e.g. launch
of new business solutions)

15. Inspection Adaptation
Transparency
94%
User satisfaction
rate
81%
User response
rate
• Requirement
gathering
• Team capacity
Enhance
analysis,
process and
technology
• What went well?
• What did not work
well?
• What are we going
to try to do
differently?
Increase
quality and
effectiveness
HOW DO WE MEASURE USER SATISFACTION
User Survey ‘Your Feedback Matters’

16. 2024*
2023
KPIs
+230%
+ 280%
Projects live
+40%
+30%
Applications
integrated
(accumulative)
70%-80%
72% (+21%)
API reusability 2021 2022 2023 2024*
SikaMIP/MuleSoft KPIs
Projects Application int.
(accumulative)
Reuse index
Sustainable success reinforce our position as key enabler for 70% of Sika Digital Projects
*2024: numbers partially based on projections.
OUR RESULTS

17. OUR BENEFITS
Boosted agility with seamless
integrations across all internal and
external applications in the Sika Digital
Ecosystem.
AGILITY & FLEXIBILITY
AGILITY & FLEXIBILITY
 72% API Reusability in 2023;
targeted 70%-80% in 2024.
Standardized asset reuse trims
development time from months to
weeks, enhancing time-to-market.
RAPID DEVELOPMENT
RAPID DEVELOPMENT
 6-8 weeks to design, build and
deliver Mulesoft Integrations.
SikaMIP has been designed with a
user-centric approach and mainly
targeted for ad-hoc integrations, with
business stakeholders targeted for
future use as citizen integrators.
USER-FRIENDLINESS
USER-FRIENDLINESS
 Main Corporate & Regional IT
integrated in 3 years.