Shaun Flak is seeking a position that challenges him and requires daily engagement in a fun, positive work environment that encourages teamwork. He has over 15 years of experience in customer service, management, and military leadership roles. His background includes positions in customer relations, bartending, food service, military admissions counseling, and owning his own clothing store. He is proficient in skills like communication, problem solving, scheduling, and inventory management. Flak served honorably in the US Marine Corps from 1999 to 2003 where he received several promotions and awards for his outstanding performance and leadership.

1. Shaun Flak
Business Management Enthusiast
San Diego, CA 92104
shaunflak@gmail.com - (619) 560-3928
To obtain a position in a company that has enormous growth opportunity that challenges me and requires me
to be present in my daily duties. I value a fun and positive work environment that encourages team work and
supports its staffs desires to be the best that they can be.
Willing to relocate: Anywhere
Authorized to work in the US for any employer
WORK EXPERIENCE
Customer Relations Manager
Pride Wireless - San Diego, CA
Responsibilities
Database Management and lead management. Call current leads and establish communication and answer all
questions about Pride Wireless. Inform customer of plans and service and assist in establishing new service.
Schedule appointments and follow through with appointments to assist customers.
Skills Used
Telecommunications Skills
Personal Communications
Writing Skills
Problem Solving Skills
Scheduling and Managing Time
Bartender/Server
Hillcrest Brewing Company - San Diego, CA - June 2014 to February 2015
Responsibilities
Take orders for guest and serve alcohol responsibly. Open restaurant and complete set up for service. Close
restaurant and ensure safe keeping of all outdoor furniture.
Skills Used
Communications Skills
Writing Skills
Problem Solving Skills
Expeditor/Bartender
Buffalo Wild Wings - San Diego, CA - July 2012 to June 2014
Responsibilities
I portioned food product to ensure food costs met management requirements. I inspected all outgoing food
for flaws and returned or had food re-fired to meet specific requirements. Made cocktails and served alcohol
in a responsible manner.
Accomplishments

2. Developed new standards for work work station. Set up new and improved processes for completing job.
Became a bartender and the first back of the house staff member to be put in the front of the house.
Skills Used
Communication Skills
Lead Military Admissions Counselor
Ashford University - San Diego, CA - 2010 to 2012
Beverage Supervisor
DNC, Petco Park - San Diego, CA - 2009 to 2010
Restaurant Manager
Hula's Beach Bar and Grill - San Diego, CA - 2007 to 2009
Owner/Supervisor
Exposure Clothing Store - San Diego, CA - 2005 to 2007
Supervisor/Instructor
United States Marine Corp - Camp Pendleton, CA - 1999 to 2004
EDUCATION
Associate in Arts in Liberal Arts and Sciences
San Diego City College - Phoenix, AZ
2012 to Present
Business Intern
Mira Costa College and San Diego City College - San Diego, CA
2003 to 2012
Terre Haute South Vigo High School - Terre Haute, IN
1996 to 1999
SKILLS
Microsoft Office (6 years), Scheduling (3 years), Training & Development (4 years), Social Media Marketing
(8 years), Social Media Management (8 years), Inventory Management (8 years), Inventory Control (4
years), Communication Skills (6 years), Negotiation Skills (3 years), Security (4 years), Weapons Handling
(4 years), Non Lethal Weapons Handling (2 years), Martial Arts (2 years), Menu Develpment (2 years),
Mentoring (6 years), Coaching (10+ years), Oral Communication (8 years), Telephone Etiquette (2 years),
Telephone Skills (2 years), Telecommunications (2 years), Database Management (2 years)
MILITARY SERVICE
Service Country: United States
Branch: United States Marine Corp
Rank: E-6
June 1999 to September 2003
Honorably discharged from the United States Marine Corp. While on duty I was meritoriously promoted twice
in my 4 year term elevating me two years beyond my peers. While serving I was positioned as the leader

3. and supervisor of three billets. One billet was my job as a communications and wire supervisor. The second
was rare and not common as I was appointed as the supervisor of my units armory and weapons systems.
This job was usually held by a specialist in the field however due to my outstanding performance in my field I
was quickly appointed as the Armory Non Commission Officer in Charge. The third billet was a specialty billet
created during my term and was completely voluntary. I was my units Non Commissioned Officer in Charge
of martial arts and self defense training. I developed training programs and schedules to train my unit up to
my Commanding Officer and Marine Corps requirements.
Commendations:
Navy and Marine Corp Achievement Medal
AWARDS
Promotion
December 2001
Appointment to a Seargeant, E-5 in the United States Marine Corp.
Navy and Marine Cops Achievement Medal
April 2002
For Professional achievement in the superior performance of my duties as Wire Chief, Armory NCO, and Head
Martial Arts Instructor for my unit from June 1999 to May 2002.
Promotion
March 2000
Appointment to a Lance Corporal, E-3 in the United States Marine Corp.
Meritorious Promotion
September 2000
For Meritorious appointment to Corporal, E-4 in the United States Marine Corp.
Combat Action Ribbon
May 2003
The Secretary of the Navy took pleasure in presenting the Combat Action Ribbon for active participation in
Ground Combat Operations while under enemy fire. For participation in Operation Iraqi Freedom USMC ground
combat operations in Iraq.
CERTIFICATIONS
Serv Safe Certified
September 2014 to September 2017
This certificat confirms completion of the ServSafe Alcohol program for responsible alcohol service.
Certificate of Acceptance
June 1998 to Present
This certified that I had successfully passed the required mental, moral and physical examinations and had
been accepted for enrollment in the Delayed Entry Program of the United States Marine Corps.
School of Infantry
October 1999 to Present
This certified that I had met all the requirements and had successfully completed the curriculum prescribed
for Marine Combat Training.

4. Field Wire Course
November 1999 to Present
Completed the course prescribed by the Commandant of the Marine Corps for Field Wire Course given at the
Marine Corps Communication-Electronics Schools MCAGCC, Twentynine Palms, California.
Certificate of Achievement
November 1999 to Present
The Board of Governors of the Marine Corps Association took pleasure in presenting Private First Class Shaun
A Flak this award in recognition of high endeavor and superior accomplishments while enrolled in a course of
study in professional education prescribed by the Commandant of the Marine Corps.
J Robinson Intensive Camps
July 1998 to Present
Shaun Flak had successfully completed the requirements for graduation from the J
Robinson Twenty Eight Day Intensive Camp at The University of Minnesota, in Minneapolis, Minnesota.
I MEF Non-Lethal Weapons Course
September 2001 to Present
Certifies that Corporal Shaun A. Flak completed all requirements prescribed by the I MEF Non-Lethal Weapons
Course given at the I MEF Non-Lethal Weapons Course Military Police Company, Headquarters Battalion 1st
Marine Division, FMF (REIN) Camp Pendleton, CA 92055.
ADDITIONAL INFORMATION
QUALIFICATIONS:
• Can manage large groups of people.
• Have the ability to think on my feet and make quick decisions.
• I am able to take on any task and use problem solving skills.