Seven Transformations of Strategic Planning
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During the COVID-19 pandemic, strategic planning became a critical need for many organizations. New challenges emerged. Interesting opportunities presented themselves. For some organizations, new financial realities required urgent action. Yet, at the same time, many organizations struggled tremendously to find ways to perform strategic planning effectively in all-remote formats. That included the frustrations of finding that magical meeting time that would work for everyone. Long Zoom meetings where attendees quickly lose interest. Planning sessions dominated by the same strong voices time and again. To ensure we could help our respective client organizations perform strategic planning effectively in our “new reality,” Virtual, Inc. partnered with Peoplesworth, an organizational development consultancy, to re-imagine our approaches to strategic planning. What emerged from that collaboration are new methods for strategic facilitation that have led to remarkable client outcomes and will undoubtedly remain in our playbook for the long term.
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Seven Transformations of Strategic Planning
- 1. 7 Transformations of Strategic Planning
- 2. Before We Begin… • All attendees are in listen-only mode • The webinar is being recorded • Questions can be asked at any time using the Slido interface and will be addressed at the end of the webinar • This recording and slides will be posted to the Virtual Knowledge Hub and emailed to you • Virtual, Inc. is an approved CAE provider – this webinar is worth 1 CAE credit
- 3. Agend a Rethinking Participation RefocusingTeam Time Strategic Planning Safe Spaces SmartTools Highly Focused Strong Facilitation Inclusion
- 4. Today’s Speakers Greg Kohn Chief Growth Officer Virtual, Inc. Jay Vogt Founder Peoplesworth
- 5. New Transformation #1 Rethinking Participation: The Infusion of Asynchronous Planning • Kickoff • Set up • Mission • Values • Mission • Values • Vision • Goals • Vision • Goals • Objectives • Metrics • Objectives • Metrics TEAM TIME 1 SOLO TIME TASK 1 TEAM TIME 2 SOLO TIME TASK 2 TEAM TIME 3 SOLO TIME TASK 3 TEAM TIME 4
- 6. New Transformation #2 Refocusing TeamTime: TeamTime = DecisionTime FACILITATION DIAMOND
- 7. New Transformation #3 Strategic Planning Safe Spaces: Benefits of working anonymously Psychological Safety: The belief that you won’t be punished or humiliated for speaking up with ideas, questions, concerns, or mistakes.
- 8. New Transformation #4 Inclusion: How broadening participation drives better results
- 9. Following the Research • Diverse groups perform better and make more accurate decisions than non- diverse groups • Companies with more gender and ethnic diversity in top management teams have better performance and better financial returns • Ethnically-diverse groups use more information and make better contributions to discussions than non- diverse groups • Diversity on a team helps eliminate groupthink Source: Powernoodle.com
- 10. New Transformation #5 SmartTools: New technologies that fuel awesome planning processes
- 11. New Transformation #5 SmartTools: New technologies that fuel awesome planning processes
- 12. Simplicity: Driving toward agile plans that that best respond to changing conditions New Transformation #6
- 13. New Transformation #6 Simplicity: Rigorous Focus onTeam,Task,Template
- 14. #6: Simplicity: One Page Plan www.peoplesworth.com and www.virtualinc.com ORGANIZATION _________________________________________________________________________ PLAN PERIOD ________________________________ MISSION Whom we serve and why VISION Who we aspire to be VALUES What we never compromise DRIVE OUR MISSION: SUCCESS METRICS – Drive Our Mission Obj 1 Obj 2 Obj 3 OPERATIONAL EXCELLENCE: SUCCESS METRICS – Operational Excellence Obj 1 Obj 2 Obj 3 ENGAGE AND ATTRACT MEMBERS: SUCCESS METRICS – Engage and Attract Members Obj 1 Obj 2 Obj 3 STRENGTHEN OUR CULTURE: SUCCESS METRICS – Strengthen Our Culture Obj 1 Obj 2 Obj 3 FINANCIAL HEALTH: SUCCESS METRICS – Financial Health Obj 1 Obj 2 Obj 3
- 15. New Transformation #7 Now MoreThan Ever: Strong Facilitation • Kickoff • Set up • Mission • Values • Mission • Values • Vision • Goals • Vision • Goals • Objectives • Metrics • Objectives • Metrics TEAM TIME 1 SOLO TIME TASK 1 TEAM TIME 2 SOLO TIME TASK 2 TEAM TIME 3 SOLO TIME TASK 3 TEAM TIME 4
- 16. Questions ?
Editor's Notes
- [This slide will be displayed before the start of the webinar so that someone doesn't need to speak to it.] This webinar is being recorded. The recording and slides will be posted to the Virtual Knowledge Hub and emailed to you. All attendees are in listen-only mode throughout the webinar. Questions can be asked at any time using the Zoom interface and will be addressed at the end of the webinar. At the conclusion of the webinar please to take the survey to let us know how we did. Virtual, Inc. is an approved CAE provider – this webinar is worth 1 CAE credit. Now, let’s get begin today’s webinar.
- Over the past year, largely due to the COVID-19 pandemic, we were forced to re-imagine our approaches to strategic planning. What emerged from that collaboration are new methods for strategic facilitation that have led to remarkable client outcomes and will undoubtedly remain in our playbook for the long term. We’re excited to present those transformations to you.
- Greg introduces himself Jay introduces himself
- GREG Strategic planning was traditionally the domain of F2F meetings Bringing people together a great way to hammer things out w/out distractions The onset of the pandemic, of course, threw that notion onto its head How do we do strategy when we can’t get together?” Our solution – find technology that supports asynchronous collaboration Game changer – Any time of day | over days | global participants Jay RIFF on introverts Enables introverts to contribute more fully Means group doesn’t just do what the first extrovert to speak wants to do
- Jay - Video meetings are here to stay Save travel time, money; permit focus How do we make them productive? Refocus Team Time as Decision Time Explain Facilitation Diamond Come together at the star to DECIDE All Day vs String of pearls
- Jay - Patient Safety/Medical errors/Speaking up Psychological safety – huge issue in HC Gallup– 3 of 10 SA opinions don’t count Can’t talk…can’t prevent failure Not committed…can’t leverage talent Define Smart anonymity (analytics) More candid/No in group/Dilutes dominant voices No HiPPO/no fear of reprisal/Meritocracy/Transp
- Greg - Strategic plans stick when they are bottoms up vs. top down Yet, tendency to limit planning to small groups of “top leaders.” Practical drivers – not hard to facilitate planning among large groups. Today’s technologies allow us to bring lots of people into a planning process What we love doesn’t overwhelm the flow of work or distract from key decision making. When you can successfully widen your field of participation, you get better results (Flip to next slide)
- Greg - We’ll talk more about technologies later But one of platforms we like is Powernoodle They put decision science at the center of their technology Diverse groups perform better and make more accurate decisions Companies with more gender and ethnic diversity in top management have better performance and financial returns Ethnically-diverse groups use more information and make better contributions to discussions Diversity on a team helps eliminate groupthink
- GREG Key enabler of our transformations - new breed of decision-making platforms and collaborative planning tools Just having a tool doesn’t ensure your group will achieve successful planning outcomes. We started by designing our planning processes, then used those requirements for selecting tools not one tool or platform – we utilize a palate of different applications that best suit our needs. Key characteristics great user experience, flexibility strong reporting/analytics; simple setup & configuration (Flip to next slide)
- Greg Powernoodle. Touted as a decision-making platform, Brainstorming, idea labeling, ratings, rankings, voting and prioritization. Our company made investments to ensure strong outcomes Jay Story – Powernoodle Success
- Jay - Key to Agility is Focus – How? 80/20 Rule -All Essentials, only essentials Fast growth firms – 20% - Driving 60/120 Quarter for them is like a year for most organizations Difference between driving 60/120 Same skills, more focus What does this look like in practice?
- Here’s how we focus T T T Team: Large….small…stakeholder Tasks negotiable, some essentials Guiding ideas; current situation, Goals, objectives, success metrics What drives your focus? Template Stephen Covey – 7 Habits
- Jay - Best practice with Gazelles One page strategic plan – Easy to use, update, find Smart plan/Baldridge criteria/ AM focus Build intelligence into the template Greater focus on outcomes drives faster process Only have the necessary conversations Greg story on Task Focus Clients want silver bullet Its not the big idea, it’s focus
- Jay - French proverb/ need greater not less Trusted 3rd party/Manager participates Expert in virtual tools/F drives to outcomes Focus on task; process (not distracted) Encourage participation Analyze, aggregate inputs/unbiased summaries Global supply chain team case Greg story –Virtual for member-based Orgs, Jay growth companies Facilitation is not just about process It’s about challenging, pushing and steering to outcomes
- Seed question #1: Have you found that these new strategic planning techniques speed things up? (Answer: Not necessarily; but we certainly find that it improves quality.) Seed question #2: Once things get back to normal, isn’t it just more effective to do planning in person? (Answer: We just don’t when “normal” will return, and what it looks like. Also, as we said, we believe many of these Habits improve planning processes and – more importantly – outcomes. So we believe they should be part of our planning toolbox, no matter what. Seed question #3: You mentioned a few tools in this presentation? Can you repeat what those were? And which do you like best? (Answer: Like for any project, we try to pick the tools that will work best for the job at hand. Over the past few years we’ve used a tool called Powernoodle quite extensively, and we really like it. They have a great support team, and the tool itself is very simple to use. But powerful, too. We also use an online visual space called Miro – great for interactive visualization work. And sometimes good old-fashioned surveys and polls serve a purpose.